Since July 10, I have had at least 4 phone conversations with the furniture team and a visit from the Furniture Medic. The Furniture Medic deemed the density of the batting in the arms sufficient. Our request has been to add more batting to the arms. A relatively inexpensive and simple solution for the company. On the arms of the couch, there seems to be no batting other than that provided by the fabric covering the arms. When touching the arm of the coach, the square edge of the wood used to form the arm is immediately apparent. We have a 10 year old Crate and Barrel leather chair in the same room. After 10 years of use, the arms of the leather chair are 'softer'. The chair has more batting in the arms. It is a similar model with tight fabric. Given the density of the batting in the arms of the leather chair and that of the Davis coach we sat on in the store, we are not satisfied with the quality of the coach we received. This far C&B has offered fabric covers for the arms or to restock the coach at a 50 - 60% charge. Neither offer solves our concern. A very disappointing customer service interaction from a company known to resolve issues like these. read more

Service here was wonderful....came in with my sister and niece looking for couches. My niece scraped her knee on the way in and the service attendants ended up going out of their way to bring her a band aid :-) thanks!!!! Definitely be back because of the kind act. read more

I am very disappointed in my experience with Crate and Barrel. I was so excited to make my first big purchase there and unfortunately have had problem after problem with my delivery setup and customer service communication. I will be canceling my order altogether and taking my business elsewhere. read more

I ordered two of the Nina chair in peacock and one came damaged. After many emails and discussions about the problem, I was sent another chair. I'm only downgrading this review, not because of the chair itself, but the fact that I was promised financial compensation that never materialized. I highly recommend if you order online, that you open the package immediately and write any damage on the invoice/shipping receipt. read more

Sadly, the level of service at Crate & Barrel has really deteriorated over the last several years. But this location is especially awful. We came in on the Friday of Labor Day weekend, mid-afternoon. It was not busy and there were lots of associates around. First, we looked and could not find pizza pans. So we asked. The woman was very flummoxed. She didn't seem to know the order of the kitchen products area and had to get online to look up what we wanted. She then used the website to see if they had any of the kind we were interested in. While we waited (she didn't say how long it would be or where to wait) we walked around and found the pizza pans on a shelf not far from the cash wrap. She finally brings one over to us and I said, "We found them. You have a lot on this shelf." And she just shrugged and said it wasn't her usual department. We then went to the decor area because I wanted a rug like that one I had just purchased two days before at the Michigan Ave. location. OMG, that associate was beyond impersonal. She really didn't even want to help us, had no idea what I was talking about (I actually know their products better than she did) and I had to help her locate the item online because she couldn't even direct us to where they would be. Finally, after about 15 minutes, she produced the wrong color of the rug I'd asked for. So then she said it would be waiting for us at her cash wrap. While we were waiting for the rug, we went up to the bath and bedding section and I saw a $200+ duvet cover I was interested in on a bed out on the floor. Not one single employee was to be found to tell us where we could find it on the shelves. We looked for someone and walked around-- no one. So we went back down to get the rug and my husband had to go behind the cash wrap because there were no employees there, either. It's like they actively don't want to sell you anything! I like a lot of their things but shopping is a frustrating experience with these terrible sales people who don't know anything about their own inventory. Also, when you order furniture online, it often comes damaged. So we don't do that anymore. C&B is losing our business with each experience. I hope management reads this and does something about it. read more

Came in just to browse, ended up buying a few sets of glassware for a dinner party I'm having soon. Associates were all very kind and helpful. Great suggestions, willing to assist in any way possible. Everything was packaged up just right and handled with extreme care. Will definitely be back again! read more

Poor customer service at this location. If you're shopping within a half hour of closing time, employees just glare at you in hopes that you'll leave the store. Even at other times, the employees are clearly just not willing to go out of their way to help you. Disappointed with C&B's willingness to have unfriendly, rigid and rude people serving their customers in this store. read more

I just called the North & Clybourn Crate and Barrel to see if I could order new slipcovers for a fabulous three-cushion couch and matching overstuffed chair we had bought years ago. I had last gotten slipcovers around 8 or 9 years ago and I wanted to "freshen up" the look of my living room. The person who answered my call was able to get me in the information in just a few minutes - and the answer is "yes!" C & B is still making slipcovers for a couch and chair I bought in 1995! So, for all of you young folks out there trying to decide between C & B and the less expensive places, this is a testimony for C & B furniture longevity. read more

Yesterday ordered a gift via phone from a wedding registry for items no longer available online. My lucky day as the 12 aqua chargers were all in this store. Elizabeth very nicely found them and processed my order, promising an emailed receipt. No receipt still this morning so I called the store where Chris Patin completely eased my concerns as she researched my order, found my email address had been incorrectly recorded (a "p" was heard as "t" - easily happens), and found the Fedex tracking number for me! Thank you both, Elizabeth and Chris! I know the bride will love getting this gift at her shower in Washington State! read more

I went here the other day with my fiance to make a registry and I was really disappointed. Almost all of their stuff is seasonal, so we couldn't really register for anything. I ended up just deleting what we made and registered at Macy's instead. read more

I have always thought of Crate and Barrel as a place to find quality items with helpful customer service. However, my recent experience at your North Ave store in Chicago has changed my opinoin. I placed the above order for store pick-up. When I picked up the items and came home, I realized that one item (set of 6 Bola highball glasses) was missing from the box. The next morning I contacted the store. The lady who answered the phone was nice. She apologized for the missing item and said that she will leave it for me at the front desk with a note. I went to the store on the morning of Saturday August 2nd. The first guy at the counter wasn't able to locate the glasses. So he send me to another counter assuring that "the glasses are at that counter and Paul will help you". We Paul turned out to the worst retail employee I've ever had to deal with. He wasn't at the counter at first. The lady at the counter was dealing with another customer. So I stood in line behind that customer. A few minutes later a couple joined the line behind me. And then Paul arrived. He proceeded to completely ignore me even though I was next in line and asked the couple behind me if they needed help. I waited patiently until he was finished with them. Then I asked him if he had the glasses for me as the guy a the other counter he would. He said that "they" are bringing the glasses to the counter. Ten more minutes later no glasses have arrived and Paul hasn't followed up. So I got his attention again and asked how much longer it was going to take. Bear in mind that at this point I had already spent 20 mins being ignored. Paul then tell me that he doesn't know because "we don't hold unpaid items at the counter". I told him that the items were paid for and explained again about they being part of a store pick-up order. He acted surprised which is when I realized that he hadn't even looked up my order. Then he asked me the order number (which I already given to the first guy I talked to). He looked it up and said that they did not have the glasses in the store and he would arrange to ship it to me. I did not want them shipped to me because I needed them that same day. So I suggested that he give me refund for them and I'll pick up 6 other glasses instead. He agreed. So I went and picked 6 other glasses. When I came back to the counter he asked me for the order number (again) and then told me that he couldnt give me refund for the Bola glasses because he didn't want to simply give goods away! This was shocking. My total order size was over $500 and the glasses were only $24. After wasting nearly 40 minutes of my time, he was suggesting that I was trying to get free merchandise. The real kicker is that at that very minute someone called him from the back room to tell him that they were bringing the glasses up front! Had he paid even a little attention, cut back on the attitude and followed up with the back room, I could have walked away withe the glasses nearly 30 minutes ago. I will not be shopping there again. read more

Caveat for customers buying furnitures!!' If you choose a different fabric from what they already have on the floor that means it's custom - I.e it's a final sale!! Best genuine guy to go to for furniture purchases at North Ave. store is John. Otherwise you are screwed if you decide to change your mind! Worst customer service girl who's not sympathetic at all at this location and condescending to your issues/concerns is Elizabeth. I spoke to her to address a an issue about a Masota Rug that i bought and was shedding more than quite a bit since it was delivered and the response I got from this rude associate was that - there was never any complains about this rug before and didn't I discuss the suitability of this rug with my design associate??? and .in addition she has the cheek to say that she has a CB woolen rug too and have no problems with it! What sort of customer service person that treat a customer as if she was lying??? Shame on you! read more

My wife and I bought the Huntley sectional for our new house 6 years ago. It was super expensive way above our budget but we figured it would last a long time and crate and barrel has a great reputation. We could not be more wrong. The couch is destroyed, the fabric is pilled all over and the pillow inserts no loger hold shape. I went to there Northbrook location and spoke to a manager about it. They gave me a number to call but after multiple trys never recieved a response. I do blame myself for not following up on this years ago but it is quite disapponting to have a $6000 couch that looks like its been in a basement for the last 100 years and should be replaced. read more

Large crate and barrel location. Wide selection of furniture, dishware, housewares, decorative items. Everything is labeled clearly with prices and the place is well organized. read more

Love the spring collection, so colorful and vibrant. Every time I go in there, my spirit gets a boost. The staff are very attentive and patient. It is slightly expensive but the quality is much better. I bought some chairs and accessories here. Perfect place to find gifts. read more

I registered for and received 12 place settings to a really nice dish set at C&B and over the past 3 years a good portion of the set broke and stained from normal use. After looking up online that this was a common complaint for my pattern I called the main service number to see what my options were. They said I could return what was left of my set and pick out a new one - and if the new one was less expensive I would get the difference back on a GC. No hassle. I was relieved! I had over $800 worth of pieces and definitely didn't want to start over. They sent me to a store (N Ave) and Kevin helped me through the whole process. Although I was disappointed with the quality of the initial purchase, the customer service that I received from C&B made me a customer for life. read more

Do not go to C&B or C&B2 for any major furniture purchases. Bought a sofa and ottomon that was comfortable in the store, but terrible when i got it. "free" delivery ended up costing me an additional $350 becuase their guys were lazy and gave a half effort to walk up stairs. Couch feels like a couple two by fours wrapped in a slinky and covered with cheap fabric. Knew i made a mistake when i sat for 15 mintues. Customer service has given me the run around for a month and now finally agreed to only charge me 20% as a restocking fee. By something here and you're probably getting the recycled turd they sold me. Would have considered it just a bad product, but the experience has led me to be a C&B hater. read more

We bought a black book tower with 4 shelves and 2 drawers here about 5 years ago. For $299, it was not the best of quality but it looked nice enough and we didn't plan to put it to heavy use. In the drawers we hold table linen which we rarely use. A month ago, just opening the drawer regularly the drawer slides broke. Now that drawer is completely useless. They do not carry this product anymore and they do not have any replacement parts. I have Ikea furniture that we use more and last better and their stuff is not of good quality! This is really bad and I will never buy any furniture from C&B again. read more