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    Crate & Barrel

    3.1 (138 reviews)
    Closed 10:00 am - 8:00 pm

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    Pottery shards from Crate & Barrel.

    A long-term Crate & Barrel customer, but the store and its service has noticeably declined in recent years. My most recent misadventure began with an online order: a three-part ceramic snowman. It was poorly packaged for shipping and arrived shattered. When I went to the North and Clybourn store to exchange/return, I was first assisted by a young associate who was quite flustered. She informed me that no replacement inventory was available and as a "final sale" was not eligible for a refund. To resolve the issue, I waited for an older associate, Lindsey, to finish a phone call and assist. While she processed the return, she told me she could not refund my credit card due to the "final sale" status. Instead, she insisted that store credit was the only option. When I expressed frustration -- after all, the problem began with C&B's inadequate packaging -- Lindsey doubled down. She dismissed my concerns, stating the packing was 'just fine' and that there was nothing more she could do. The irony, of course, was hard to ignore: if the packaging had been fine, I wouldn't have been standing there. Indeed, I had purchased the ceramic snowman late on Christmas Day, fully aware it was a final-sale item. But "final sale" should not mean customers are left to deal with broken goods. I made this purchase under the reasonable expectation that Crate & Barrel would deliver the product in good working order; what I ended up with was pottery shards, poor customer service, and a credit to a store I don't even like anymore.

    Beautiful kitchen display
    Rogin G.

    When it comes to Crate and Barrel stores this location takes the cake. The store has an elevated shopping experience consisting of multiple floors that contain an expansive inventory selection. They have a plethora of displays from indoor and outdoor dining rooms, living rooms, children's rooms, etc. You're surely find whatever you're looking for however if you need help just ask one of their friendly sales associates. Our wait at the checkout was very minimal, however, if you prefer to skip the line, they also offer curbside pick up for your convenience. If you opt out of curbside picking, there is ample free parking available in the lot outside the store.

    mover leaving the couch and cushions on the staircase without any protection
    Leo S.

    Firstly, I do want to say that the customer service here is excellent, all except one, you know who you are, lady who keeps lying. here's my experience with this location. They don't manufacture their own products, they are basically wayfair except more expensive because they stamp their logo on everything. Many of you probably know this but, I didn't know until I received a sectional completely different from the one I experienced in store. But because it took a year to actually have my piece delivered, during the time, they've taken it down their site so there's nowhere for me to go to find reference for the original specs. After discussing it with their manager, initially we agreed to have a replacement. Which took another year. And when it's finally time to schedule delivery, the store would call to schedule and the warehouse would call to cancel on the day of because they don't have the full thing. And this just repeats even after I asks the lady who called from the store to schedule the delivery to double check with warehouse which she refused and later lied to me saying she did. So after I cleared out my living room for again, the dispatchers just stops calling me and just shows up. Then left telling me they don't have the whole thing and they are going to call and ask what happened. Which I never foundout. after such a frustrating cycle of having to deal with the games they play, they finally agreed to a refund and have the couch stored at my apartment picked up. when the movers came, they had nothing to protect the couch with and just rolled it down the stairs. while getting it out of the apartment they also pushed it through the living room floor. then they started circling whatever excuses they could saying "oh there's A LOT of hair on the back of the couch". yeah because you pushed it through the hair that's on the floor. how else can there be hair on the couch. If you buy anything thing big, make sure you don't see it anywhere else online because it's the same just more expensive. If you do go through with purchasing, take photos, screenshots, asks for written documentations for everything, and I mean everything. hopefully my case was just due to covid and all the resource shortage and what not. But oh man, it's like watching living through a scam furniture shop 101. I would have not expected a $4k couch to become a 2 year problem but it did. Thankfully it's out of my apartment now. Hopefully the refund doesn't become a dreadful game as well.

    Love the help from Sophia K!  Thank you! May 2022
    Christina S.

    I stopped in here looking for summer acrylic cups and stemware-I was immediately greeted by team member Sophia K! Sophia took me to the area where the merchandise had been moved and showed me the different styles and options. I loved the Blue Tint! Plus the Plain-as she said-"Really they look like real glass!" It IS TRUE! Better acrylic in the summer! Outside! Anyway, Sophia also got me a basket and since it was my birthday weekend I also purchased two bowls with chopsticks. Everything worked out perfectly. I love this store-but SOPHIA K is STELLAR.... Brick and Mortar Stores should continue to hire people Like Sophia K and reward them. She was honest, helpful, kind, professional and when there was no one else to ring me up due to the line-she stepped in to help! Thank you SOOOO VERY MUCH! Loving my purchases-immediately prepared to use all of my purchases this evening! Thank you for making my BIRTHDAY COMPLETE!

    Interior
    Andrew W.

    Crate and Barrel is known, at least in my opinion, as a decent place to buy some inexpensive or reasonably priced kitchen items. However, over the years, they have expanded to selling decent quality small appliances and furniture. I'm not a huge fan of their style. I typically opt for stores such as West Elm. However this review is not really about their style as taste in furniture varies widely from person to person and is often without logic. What this review is about is the helpfulness of the employees and general costumer service of this store. On the first floor of this store is mainly kitchen gadgets, small kitchen applies and flatware with some dinning room tables and chairs mixed in. The service on this floor just ok. There are plenty of employees, but they often seem too busy or too disinterested to help. On a recent trip to purchase four dinning room table chairs I had a mixed experience. I found four chairs that I liked and felt they were priced well. I was direct by the staff on the first floor to arrange purchase on the second floor. I took the info from chairs and to register on the second floor. There was a group about four men starting around and behind the counter. At the time, they were all talking to each other and my approach seem to bother them. After I got their attention, they attempted to assist me with my purchase. After several failed attempts to find the correct chairs and sign me for a Crate and Barrel credit card I finally was able to purchase the chairs. Throughout the process I feel that they more concerned about gossiping almost themselves that helping me.

    Chloe couch. Doggo seems concerned lol
    Francis R.

    Only wish they had more of their online store available in person, but somehow we convinced ourselves to purchase a couch without ever seeing it in person. Talk about risky. Anyways couldn't be more happy with our new leather Chloe couch and delivery to our place was a breeze as they brought it up the stairs and took all the wrapping and packaging with them. Anyhow, compared to other locations I've been to in the past, this one seems to have more on display. In terms of quality, I've never been disappointed with the Crate & Barrel items I've purchased in the past. Their customer service is pretty good. One of the bar stools we had ordered recently came damaged, and there was no issue getting another one ordered and delivered. Additionally, they were nice enough to price match went the same bar stools went on sale a few weeks later after we had purchased. Some final things to note here... the store itself is doggo friendly, so feel free to bring along the furry friend while you shop. Their credit card is quite the deal if you plan on purchasing big items. The cash back is totally worth it. Lastly, this spot does have it's own parking lot so feel free to drive in without have to worry about finding parking on the busy street. 'Til next time, cheers!

    Stay at home too long, almost forget it's holiday season! Thank you Crate & Barrel!
    Long W.

    I have been here so many times haha. Just like the feel. People are nice inside. I don't see any sales items yet, guess more people are shopping online, but I still prefer the old fashion way.

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    2 years ago

    I had a wonderful experience with Deidrea today! Love this stores selection of products too. One of my favorite Crate and Barrel locations

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    8 years ago

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    4 years ago

    Order an KitchenAid pasta attachment . Picked up same day. Gentleman named Clayton was super helpful. Great cust service

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    4 years ago

    Wide selection of quality goods for the home, including plates, glassware and unique rugs. Too notch customer service too!

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    4 years ago

    Beautifully laid out store and always friendly staff. I love that returns are done quickly and with no questions asked

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    3 years ago

    Abysmal customer service. Unreliable delivery of on-line orders. Not the C&B it used to be.

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    Page 1 of 4

    Ask the Community - Crate & Barrel

    Review Highlights - Crate & Barrel

    Yesterday ordered a gift via phone from a wedding registry for items no longer available online.

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    Nadeau - Furniture with a Soul - Broken drawer

    Nadeau - Furniture with a Soul

    4.3(224 reviews)
    3.7 miRavenswood, Lincoln Square
    $$

    If you're shopping for items in low-traffic areas that will get little use, this place is great…read more If you're looking for core furniture that you're going to use daily- do NOT recommend. We bought a beautiful dresser three years ago for ~$1000. It had everything we wanted in our price range, enough drawers for both of us, gorgeous details on the outside, that millennial grey color that we love, no complaints. Amazing service at the store. Within a few months, one of the handles snapped off one of my drawers. Then another. Nbd, someone is giving away really good drawer pulls in my local Buy Nothing group. Problem solved. Fast forward about a year, my bottom drawer breaks on the frame. No problem, I pick up a few wood screws from a friend and repair it myself. Now, about a year later, the front panel on one of the smaller drawers has come completely off on the left side, and I can't repair it. Over the three years we've had this dresser, it has slowly been breaking down in new and frustrating ways. And though the folks who work at Nadeau are really friendly people, that "all sales final rule" can and will bite you in the butt. But hey if I ever want to become an Airbnb landlord who pays as little money as possible for instagram-pleasing furnishings, this is the place. Edit- I lived in NYC when I created my yelp account over ten years ago. I never bothered to change my location until now (probably because I didn't know that was a thing!) Nadeau messaged me saying no one from the store recalls ever speaking with me- my husband called Nadeau about the drawers. Seeing as it was several months ago that he called, and his name isn't Holly, I wouldn't expect anyone to remember the call! As I said, the person was very nice, but told us that all sales are final, and that's fine! I have nothing against the quality service of the store, my problem is with the quality of the furniture.

    Great service with a smile. The furniture is beautiful and well made with natural materials at…read moregreat prices. Go and take a look...you will find something.

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    Nadeau - Furniture with a Soul
    Nadeau - Furniture with a Soul
    Nadeau - Furniture with a Soul

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    Joybird

    Joybird

    3.9(85 reviews)
    0.1 miNear North Side
    Luxury
    Walk-ins welcome

    If you, like me, have gotten a million ads for this store online but don't want to buy a couch…read morewithout sitting on it, rejoice! Joybird has a showroom in Chicago. It was definitely worth testing them out because some of the couches are very low. We ended up liking the Hopson and Wilder and the Amelia chair. Staff member John was friendly and helpful. Lots of colorful fabrics to choose from, some designated as "pet friendly."

    I have officially had my Joybird couch for 1 year. It has been lived in and loved (for the most…read morepart). Things I love about my couch: - comfortable & spacious - beautiful color - very pet friendly (hides hair, easy to clean cat puke - iykyk) - easy to use pull out sleeper Things I don't love about my couch: - the cushions move WAY too much, specifically the chaise lounge cushion. The cushion sliding out has caused it to warp/bend (see photo). I have been adjusting the cushion DAILY to try to resolve the problem, but it persists.... - the two sections of the couch (the base with pull out couch & the chaise lounge) come apart DAILY and even when securely reattached, they do not stay together. Unsure if we just got a dud or if all of the couches do this. ^ these two problems drive me crazy. Because as comfortable and beautiful as my couch is, these two issues really make the couch look less put together. And for the price you pay, this shouldn't be the case.

    Photos
    Joybird
    Joybird
    Joybird

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    MegMade - Our lighting showroom, we also sell custom-made dining tables

    MegMade

    4.3(92 reviews)
    2.3 miBucktown
    $$

    I have to admit that I haven't (YET) purchased anything from MegMade but have inquired and visited…read morethe shop over the past couple of years ever since I saw her pieces at the Randolph Street market. Meg and her team are super creative and helpful. Her pieces fit into any home and interior style. I also feel like their marketing and space is just really genuine and friendly! I saw someone mentioned they took stars off for items not being on 'sale' during this time. I gladly will support local and handcrafted any day. Thanks Meg and team!

    I would like to update my review. I did have the sofa redone at your shop. We discussed ad nauseam…read morethat it would be a comfortable soft sofa and that the velvet would not attract as much dust and lint as it does. You said it was specifically a better product. I had another chair recovered in velvet at Calico Corners in Wilmette and it does not attract dust and lint at all so it is not necessarily a function of all velvets. You were not nearly as helpful as you sound here on yelp when I had these complaints after the sofa was done. You' were completely unresponsive and refused to assist any further. At minimum, the sofa should've been comfortable and you definitely did mislead me on your product.

    Photos
    MegMade - Shop our custom upholstery, rugs, coffee tables, lighting -- we're a one-stop-shop for all things home decor

    Shop our custom upholstery, rugs, coffee tables, lighting -- we're a one-stop-shop for all things home decor

    MegMade - We sell finished pieces ready to take immediately, decor, and more!

    We sell finished pieces ready to take immediately, decor, and more!

    MegMade

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    Crate & Barrel - furniture - Updated May 2026

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