Trevon came to my home for a furnace repair. he was professional and friendly. he worked…read moreefficiently and communicated clearly! I will definitely call them again if the need arises!

My wife contacted Sears Heating and Cooling (SHC), after I noticed that our AC was leaking. The…read moretech diagnosed the problem as a sludge build up in our discharge drain. In order to clean our discharge drain he cut the pvc. The tech then used a coupling after flushing out the drain line. I noticed that he did not glue the coupling so I asked him to do so. He indicated that it was acceptable to leave the coupling unglued, which gave me pause, so I proceeded to put a paper towel under the coupling so that I could detect a leak. The tech then agreed to glue the coupling after, he noticed me with the paper towel. As he tried to remove the coupling to apply the glue, the tech broke the p-trap. About an hour later, (after he went to the SHC shop for parts), the trap was replaced, everything was glued, and both of us were upset. I contacted the tech's supervisor the next day, and she defended the practice of not gluing the coupling. To appease my concerns, the supervisor, scheduled a lead tech to come to my house to review the work of the first tech. When the lead tech arrived, I explained my issue, and he also agreed that the coupling should not be glued. He took exception to my point that something as simple as not gluing the coupling, in my mind, suggests that other corners are being cut. After he completed the work, my wife contacted the supervisor again, and she indicated that the lead tech found my actions to be confrontational, and thus, he requested to not be dispatched to our condo again. My concern is that SHC is not following Ohio Code on servicing drain lines which states: While standard joints cannot be left loose or unglued (which risks water leaks, property damage, or air suction break in the trap), the code requires that traps and drain setups allow for cleaning and clearing blockages. To stay code-compliant while keeping the line serviceable, installers use a threaded cleanout cap(which remains unglued on purpose so it can be unscrewed) or a PVC union rather than leaving regular pipe joints dry-fit and unglued. In addition to using a threaded union, I recommend a 3/4 Fernco, and the lead tech dismissed the idea as a more expensive option than just cutting the pvc and dry fitting a coupling. If SHC is not following the code, admittedly/ intentionally, on something so simple, where else are they committing more egregious infractions?

Had them out 2 wks ago said everything was good today we woke up furnace is not working called them…read moreand they said they couldn't come out today said they would call me when they can come out, this is Not Good Customer Service!!! They owe me the 150.00 dollars they charged us! I will call someone else!!!

We were refered to Wolfe and Sons heating and cooling by a friend(Jeff Zook). They came out and…read moregave us a great price on a new furnace for our garage. The following year our rental property needed AC. It was a complicated job in an older building on the OSU campus, but the guys did a great job. Now fast forward to this week...our home furnace stopped working and due to the age we wanted a new unit. They gave us a good price on a terrific Lennox unit and below some of the larger competitors prices. They guys are honest, professional and fast. They arrived this morning at 8:00 am and they were finished by noon!

I had trouble with my furnace since it was installed. Pleasant H & C corrected all the installer's…read more(Midwest) mistakes, got me a rebate on the unit I bought (which the installed did not mention) and has been great to work with ever since. I have used them for years with complete satisfaction and gratitude for their services. I have nothing but admiration for them and highly recommend them not just for their skills and abilities, but their character as well.

Impressed! Jeff quickly resolved a humidifier problem that another "name" company in town couldn't…read morefind. Don't bother calling around. This is the only company you need.

best quality work around, the men take pride, quality, and the time to ensure the customers are…read morehappy. I'd recommend them to anyone for all your HVAC needs

Their cheaper then the big companies. Lee put the last one in it lasted 26 years it all depends on…read morewho you have come and work on it.

Prompt, reliable. Very nice company ! Prices are great. Called them to repair my furnance. They…read morecame very quick.

We had to replace our furnace and air conditioner and we had wonderful service from Northland…read moreheating and cooling the owner came out gave us a quote and a very good price and we signed up to have them service us when needed. The men that came out were very helpful and polite, I highly recommend them. Mary Hickel

Northland responded to my questions and request very promptly and professionally. I had also…read morecontacted another heating and cooling place that took a week and a half just to return my call. Northland returned my call within a day, and when we made a decision to have them install our new HVAC system they had it done the next day in about four hours. The installation guys, Caleb and Jake were professional polite and neat. The furnace looks great. They cleaned up after themselves. They took away all the trash. The only way you could even tell they were here was the house was cool again lol. if you're looking for HVAC work, I highly recommend these guys I feel like I got a great deal and the work was well done

Our furnace started making noise during the coldest part of the winter and we knew we needed to act…read morefast. After getting a few quotes we decided on Pickerington Heating and Cooling aka Five Star Home Services. They had the best price but also the best warranty, company story and our best interaction with a sales person. Once we made our decision the were able to schedule the install within 48 hours. They also easily installed the smart thermostat we had purchased. The installation techs were friendly, quick, thorough and clean. We would highly recommend calling Pickerington or one of their other local branches.

WOW...I look so forward to this review. We came home last Saturday afternoon to find we had No A/C…read more Knowing I have a 23yr old A/C unit I knew this was coming. I called 3 companies and set apt.'s for Monday. 1 was a company we used to service our current A/C and Heater for the last 9 pears and they have been great. The other 2 were the best rated I found that I liked. Pickerington Heating and Cooling aka 5 STAR SERVICES did not come in the cheapest but was in the middle and the reason I pick them was because of the Salesman Josh ! An older very experienced man in the industry not just sales. He was so knowledgeable about all the systems and what I truly needed. But he convinced me what separated Pickerington Heating and Cooling was the staff and installers. The Installers are truly what matters in a job like this. They told me on Monday they were so booked that it would be next Monday before I could get a Fill install. But Josh went above and beyond and stop back the next day with a capacitor that got my old one up and running so we had a/c to get by with. Sure I could have just had him replace that and been done and we both knew that, but it is 23 yrs old. So we chose to replace it. Now they call me on Tuesday and say an opening came up and they could squeeze it in Thursday !!! Great News !!! Now the BEST PART ...The 3 men they sent out Jerrick, Tony and Zane. These 3 worked together like an Ohio State Offense ..2 worked inside taking the furnace apart and Zane outside taking the old A/C unit apart and installing the New Goodman. When it was all said and done I was so impressed ..Clean as you go, organized, communicated great between the 3 of them. Every thing they touched or did looks great, clean and professionally installed. I have been in sales and high end customer service and these guys ROCKED IT...Thank You All...You deserve this review...If your reading this far...Do NOT hesitate to call this company..

My experience working with Cham from SuperTec to install a thermostat:…read more A friend had previously installed a Honeywell thermostat for me and it worked perfectly for 1.5 months before a fuse blew. My apartment maintenance reinstalled the original Emerson thermostat, and decided to hire a professional to complete the install. First tech visit: Before Cham installed my thermostat, my A/C was working perfectly with the original thermostat - blowing cold/warm air with no issues. After he installed the Honeywell thermostat, the heat worked but the A/C was NOT working. It was blowing warm air instead of cold. I checked and told him the A/C wasn't blowing cold air. He told me to "wait it out" and "take his word for it" that it would eventually come on. I had to leave for work, so I paid his invoice and just trusted him. When I got home at 9 PM, I set the A/C to 60F when the room was 73F. After running for an entire hour, the temperature stayed at 73F. I texted him at 10 PM to report the A/C wasn't working. Second tech visit: He came back and claimed the problem was low refrigerant levels. He took refrigerant readings with the Honeywell thermostat installed when it was 30F outside. He himself stated that refrigerant levels should only be measured when outdoor temperature is at or above 65F. Yet he took readings at 30F. At my request (maintenance required the original thermostat to be reinstalled for work orders), he said reinstalling the original Emerson would cost $100. I agreed to pay because I thought maybe there really was a refrigerant issue. I paid the $100 (now $250 total invested). He reinstalled the original thermostat and immediately the A/C started blowing cold air. I told him it was now blowing cold air. He claimed it didn't appear to be blowing cold air despite me feeling it clearly blowing cold. He had taken another refrigerant reading with the original thermostat at 33F outside and claimed both readings were "almost identical." The the A/C worked perfectly with the original thermostat and didn't work with his Honeywell installation. If refrigerant was truly the issue, the A/C wouldn't have worked with either thermostat. He then suggested I return my Honeywell and buy a new one to prove the thermostat was defective (not his installation). It was past the return window, so I would've had to buy another $90 thermostat. He said if the new one worked, it would prove the first thermostat was bad. If it still didn't work, he wouldn't charge me again. At this point, I had paid $250 and saw his story wasn't adding up so I hired another HVAC professional. Before tech started work, me and the tech tested both heat and A/C together. Everything worked perfectly. The tech installed the exact same Honeywell thermostat that Cham from SuperTec had installed (the one where A/C wasn't working), and now BOTH heat and A/C work flawlessly.

Never hesitate to get a second opinion. I understand not everyone's skill levels are equivalent but…read morein the course of 3 months and several repeat visits and upwards of $1500 paid out to this contractor the true problem was never addressed. He then suggested either a complete rewiring or a new unit (trying to force us into a new unit as he claimed rewiring parts wouldn't be able to be sourced. Our regular HVAC tech confirmed that it was a simple fix and the furnace has plenty of years of life in it as it's only an 8 year old unit.