Your customer service is pathetic. Calling mold on a mattress a blemish and REFUSING to give a…read morerefund unless the mattress filled with mold is kept inside the home. My family member just bought the mattress 2months ago and it is stained with Mold in the inside cover the side of the inside of a hanger. Another of my fam member calling mattress firm to cancel another mattress order (because of the WEAK customer service that my sister encountered) and Scott from the Galveston location said we would have to pick up a receipt IF we wanted a confirmation number/reference number after cancelling it. Do you have no way to send a cancel confirmation or reference number through an email? Like every other company in the world? Would you like to sniff and sleep on a molded mattress ? Speak to someone in the lake Jackson, Rosharon, Galveston TX area and figure it out. Disgusting and just idiotic customer service, and because of that I hope y'all go out of business.

The customer service I experienced was phenomenal. I just wanted to start with how great the sales…read moreperson, Dale, was. Dale was so helpful with aiding me to purchase the right mattress for me. Not only was he understanding but was so clear with details that this man deserves more recognition. The prices were great and I cannot wait to receive my mattress! I would definitely recommend this location because of the amazing experience. Thank you!

Went in looking for a new the young lady ali was very helpful. We did have an emergency come up and…read morehad to leave put the young lady was very helpful.

Edit 1/21/2021: They reached out to us on this and they are sending out a tech. I will update as…read morethe problem gets resolved. Gotta love when a a furniture store wants to charge a disabled, elderly person to get an electronic arm chair fixed. The chair is 5 months old. She bought the protection plan for $109, but "because the chair is so new" it has go to though the manufacturers warranty. Because we didn't have it delivered, it would cost us another $89 to have it repaired in the event of it no longer functioning. So, either my mother has to pay the $89 to have it fixed, throw it away, or keep a broken chair until the extra protection warranty she bought on it takes effect. Do not purchase from this store unless you want to get ripped off. Oh and, by the way, to whomever told my mother "if you can sleep at night" if you tell everyone about the horrible service and horrible products, I hope you can sleep at night knowing you screwed over an elderly couple, one of whom has Alzheimers and both have mobility issues.

Knowledgeable and personable staff. Picked out a mattress after help from Dale. Delivery was fast,…read moreold mattress pick up easy and very professional.

I am so grateful Dale made the process simple and confident with my purchases, as I had put this…read moreoff for a long time. Dale was patient, knowledgeable, and really took the time to understand my needs and concerns. Additionally, he walked me through the whole process of financing, warranties, discounts, return process if this mattress doesn't work out (hopefully it will!) and deliveries, answering all my questions along the way. His candor and humanness made me feel confident walking out of the store.

Quite possibly the worst shopping experience. They did not know which ones1 haha were soft or firm…read more I ended up picking the one1 I wanted on my own and then they ran 2 different types of credit checks and denied me approval. For a mattress hahaha. I ended up going to another bed store and got approved immediately through wells fargo you know a lender I have heard of, and had the best shopping experience and guess what I got a lower price at the other store too. Hilarious.

The staff was courteous and helpful, but it has been a week and a half and Ihave not received my…read moremattress.

Stopped in and picked out entertainment center and shoe rack. Service was quick and we were…read morechecking out in five minutes. They helped us load it to our vehicle. This store is more organized than the Pearland location especially in the furniture area. We will be back next time when we are looking for home items.

Only allows one person at a tone to enter due to the lack of managerial intelligence of the…read moreexisting manager . Customers kept driving by rather than wait in line. This a coastal community that need supplies.

A local business with great selection of appliances, mattresses, and other home furnishings. They…read morehave an unmatched service department that will come to your house and work on appliances. I have purchased TV's, beds, refrigerators, freezers, stoves, microwaves, dishwashers, and numerous furniture pieces. When I purchased a new home, the sat down with me and gave great advice on appliances and stayed within my budget. They have always kept their word and provided great advice on repair versus replacement decisions.

Lazy and unhelpful staff... I came in to ask if they had a part... They made no move to look at the…read morep a r t... Just said that they'd have to look it up and order it... So I began to look it up and they both just walked off. So I left.

My family and I went in last Saturday and was greeted at the door by a lady who looked like she…read morewanted to help us. I told her that we wanted a full size bed for our teenage daughter and showed her an item from the online store. She said the full sized beds are in the back corner and pointed. She said go have a look and I'll meet you back there for any questions. We browsed for almost 20 minutes and had some questions. She never showed up. No one came to help us. We couldn't find anything on our own so we decided to leave for another furniture store. As we were leaving that lady was still at the door but this time talking to another salesperson and didn't ask us if we had any questions and just said have a good rest of the day. We went to Crawford's and bought the exact bed we wanted that same day.

We purchased this furniture on 10/15/ from the Lake Jackson store. We received the item on…read more10/18/23 and the item was delivered in a broken state. The delivery personnel knew it was broken because I saw him messing with it and forced me to sign it before I could test the item and drove off. I worked with different teams starting 5 minutes after noticing the unusable furniture. I received a call from VIP support and told them they would make this right. I was then notified the next day that the support ticket was closed without opening an exchange. I called on Friday afternoon and spoke with Matthew Atobe who assured me the exchange paperwork would be completed on Friday. I called on Monday 10/23 and spoke to Matthew again. I was informed that the exchange paperwork was not completed and I asked for a refund. I worked with Matthew and was assured it would be resolved and agreed on a Wednesday 10/25/23 delivery date. I spoke to Matthew and was afraid to use the furniture and it was causing an issue because my son had nowhere to sleep. He assured me that we could use it. That it was ok because the furniture was broken before use. Come today 10/25 the delivery was scheduled but delayed due to a truck issue. We were told again to use the furniture and any condition was fine. We did not want to damage it so we were careful with it however we have a small pet. We were told there was a small bit of hair on the furniture and it could not be taken!! That they would not accept and would not deliver our other fixed furniture. Then THEY DROVE OFF WITHOUT TELLING US. Then to top it all off, they said they completed the order and to enjoy our furniture!!! PastedGraphic-1.png We have never been treated so bad by a company ever! I do not want to do business with Ashley furniture ever again. We've spent over 10000.00 of furniture in past and have never been so defeated and frustrated ever. Please have the DSG come pick up the furniture tomorrow and refund our credit account so I can close my accounts. We will never do business with someone who treats my family like this!!!

While we went another direction with how we were going to furnish our new home, I had the pleasure…read moreof working with Amy and she was JUST AWESOME. I explained the situation to Amy that I was doing a fairly quick relocation with my family to Houston and she had everything measured and photos taken of the furniture I was interested in within a few hours. AMAZING! Amy is friendly, knowledgeable and extremely professional in followup and phone calls. When I'm ready to add more pieces to our home, Amy is the next person I'm calling. Thank you for your excellent service AMY :)

Needed to furnish a new apartment and found everything I needed here. Tony was very helpful and…read moreknowledgeable and made the whole process pretty simple.