I have not been to this store physically, but my review is for online orders fulfilled by this CEX…read morelocation as online orders are fulfilled by the individual stores. Anyways, I have ordered an Nvidia Shield TV about 4 times from CEX online...4 times...sounds crazy right? Well it is, multiple times I have ordered online from CEX and the Shield TV was either missing a controller, broken, or they gave me the wrong controller. Now normally I would have given up, but I really didn't have anything else I wanted so I ordered an Nvidia Shield Pro 500GB model one last time and shipped by this store. Shipping notice came three days early, item didn't ship out until about three days after I got the shipping notice, a bit annoying really, but whatever. Item arrived in under a week so overall I can't complain especially for free shipping. I received the item a couple days ago. The item functions great, came complete with box, even with the original charging cable! These guys did their homework, unlike the other CEX stores I dealt with and failed, these guys got it right! I feel confident to say that any interaction with them should at least be professional and you should get what you pay for, and I imagine if not they would resolve the issue quickly. So in conclusion, these guys know how to run a business.

This place is unbelievably cheap and legit! Used computer in really good conditions, every thing is…read moreorganized, store manager is awesome very friendly people and i would deal with them regularly, they got macbooks for 400-500$

Verizon in bestbuy fraud! Police said it happens a lot here! Employees certainly play a part i…read more Don't use this Best Buy purchasing anything. Sitting here with police because the Verizon manager and employee sold 3 I watches, 1 IPad, and then allowed more to be ordered with a pay pal account. Manager of Verizon is a complete ass and is protecting the employee. Police told me it happens at this location with Verizon a lot. So you would think this Verizon Best Buy shop would be more cautious and protective when people do such a large order. These items they gave to the person. Then ordered 2 more.

I purchased an Insignia Top Glass Load Washing Machine on Saturday May 30, 2026 from The Best Buy…read moreStore located in Humble, Texas, it was delivered on Monday, June 1, at 5:20 pm, but when they arrived with the machine they informed me that it was suppose be a dropped off purchase, however, at the time I purchased the machine I specifically informed the sales clerk that I wanted it installed, but did not state the old machine to be taken away, because it was going to cost me $125 . I paid cash $487.11 I feel this was unfare for me to have to pay to have it installed. Now I just had to pay again to get in installed. I am not Happy With BestBuy's Policy and will not ever again buy any more appliances from that Company

T-Mobile store experience at 20225 US-59, Humble, TX 77338…read more Today was my worst experience with a T-Mobile store and customer service. My family and I have been loyal customers for over two decades, with 5 members using this cellphone service... Today Paulina gave us such a negative experience, from the moment she called on us, no eye contact, no warm welcome or positive attitude, it was like she didn't want to be there. After pulling information out and trying to understand the situation with upgrading another cellphone to our higher plan... wow what an unpleasant experience she surely gave us today. We just walked out and we'll have to wait to go to another location with much better customer service, or maybe it's time to take our business and money to another carrier.

Customer service needs extreme improvement. Make the drive to a different location. Very minimal…read moreinformation provided. The employee was rude and needs more training.

Overly aggressive sales people. Today i was browsing and considering another (i have three)…read morewireless headset when a sales person walked up and started talking to me. I was clearly on a call, using a headset i purchased from Brookstone, when the girl continued to talk. I asked her to give me just a second and she didn't like it did she continued to speak and even got louder. When i finished my call she infirned me she's required to help me. What part of being rude and interupting my call is helpful. I want at their counter. I Was near the entrance viewing some headsets. I explained i was going to soak with them just as soon as i got off my call. She said as long as I'm in her store she is required to keep talking to me. Huh? Is that really their policy? Rude. I travel 48 weeks a year. 48. I have purchased 3 after shokz, two roller bags, and assorted other items from Brookstone. Terminal A. Headshake.

Was looking for the soft things to cover earphones and Courtney pulled out this bag of…read morecomplimentary ones to match up. She had a nice smile and was so helpful that I felt compelled to buy something. She is an ace in your seventh Brookstone and deserves to be promoted or at least a raise. GREAT customer service. Thank you

Wow this Target at Humble by Freeway 69 is like a Super Target. The footprint is huge. Large…read moreparking lot shared with Kohl's. It's easy to get on the freeway as well as FM 1960. I came here to drop off some recyclables and check out the sweatpants selection. I couldn't believe this target has what I needed. I don't come here often but I would definitely back when I'm in this neck of the woods.

It's the Target at Vally Ranch, search engine did not give me that alternative.,…read moreAleya, the store manager, helped me with an item and really enjoyed my cat and his stroller! Thank you for being so charming and understanding! Have a blessed year young lady! From Joy and Yuli!

The only reason, I am giving this specific T-Mobile even a star is because the staff that I dealt…read morewith were super polite. However, the store itself needs an improvement in their management. They need to reassess what tactics they use to bait in customers, and avoid giving them misinformation that they cannot follow through with and waste my time. My advice is to avoid this store at all costs unless you want to waste your time and be lied to. MY EXPERIENCE: On Monday (May 13, 2019), I was approached by a sales person about a promotion that was running until the day before, but they are the only store that are still running it. The promotion was to get an iPhone XR for trading in the phone and adding a phone line for $20/month. At first I was skeptical (I should have went with my instinct), but my mother convinced me into going in and at least hear what they had to say even though we were rushed. We came in, got all the price quote for a final bill and were reading to trade in our iPhone 6S for X amount of dollars additional. Right when we were ready to be checked out, the staff member said that their manager informed us that the promotion is now over, and to come back Friday when that specific promotion will be reactive. Even though our hour was wasted, we were happy to know that we would still get the promotion on Friday and would be willing to drive down over an hour for it. She gave me her personal phone number to contact her to make sure everything was good to go before I made the drive. Friday came along (May 17, 2019), I contacted her around 10:19 AM to make sure everything was in order. She informed me that yes and that she would have the phone ready when she came into work. I confirmed that we were getting the same deal (adding a line $20/month, 4 accessories, and the new iPhoneXR) for trading in our phone and she confirmed. Then at 11:06 AM, I receive a personal text saying that now the manager informed her there is a new promotion that the device requires a port in from another carrier and started defending that she just said a new promo was starting. Bottomline, I respect her for informing me well in advance that I won't be able to get the deal I was told I was going to before I drove over an hour for this only to be disappointed once again. However, this management seriously needs to train their employees to have the correct information at all times and not to lure customers with false hope and incorrect information. IN SHORT, THIS STORE WAS AN ABSOLUTE WASTE OF MY TIME AND ENERGY.

My husband and I came into the store in the deerbrook mall to get the buy one get one free…read morepromotion on the 20 note. Derek and Tyren were extremely patient, professional and helpful. They explained everything about plans thoroughly to help us switch from prepaid to post paid. They were very hospitable as well. (I'm pregnant and needed some water immediately). I asked Derek if they had water and he informed me due to COVID protocol he was not allowed to give it to me from the store. But he promptly walked all the way to the food court and got me some water on his own accord. My husband I truly appreciated that kind gesture. He wasn't required to do that. He took initiative and extra step to provide me with what I consider great customer service.

If you want to experience humiliation, go here, trust me, there is one employee there who is…read moreexcellent but if you get a manager or assistant not sure which one just be prepared to be treated like you're trash! Believe me this isn't the first time either, it's just about the 4th time in two months. Guy told me they don't buy phones because they are always blacklisted meaning they don't know how to check if a phone is locked or unlocked, but I didn't say anything. I let that slide. Then I wouldn't take the guy's offer on a pair of headphones for $12.00, they are the kind with the wires with a horseshoe collar, noise cancelling, and he threw them back in the box with everything hanging out and there was no one waiting behind me, he could have taken his time, but he said, with a smirk, sorry about that. I said ya thanks. Walked out and will never ever go back! It's not the price, it's the attitude the manager needs to be fired! If you want a great Cash America, go over to the one on the other side of 59 in Humble right off 1960, they're very nice. there, and have always treated me very well, weather I took their offer or not!

These folks are not that customer oriented. They start off fake-friendly but then turn cold. They…read morealso think everyone is in there to steal from them when they don't have that much in there to begin with. My husband and I went in there to purchase and they had more rules and crap with them. The do call manager saw us coming in and whispered to another employee and ran to the back. Not sure what that was about. There are bigger and better pawn shops in the area as well as Houston so shop around and forget these people.

I've worked with AJ at this location for the past few months and I'm always happy when I see he's…read morehere because I know I will accomplish what I need and leave happy. No doubt, AJ's your guy!

This network is slower than 3G I have the latest 5G service and the IPhone 15 Pro Max and I'm…read morereally thinking about just walking away and going anywhere that can give me consistent 4G or better.. 5G would be great but I just want service that works 80% of the time...