Poor Quality, Poor Service, Poor Value. CAI installed a concrete pad for us in October 2024 and a number of issues surfaced immediately. I spoke with Billy a couple months later in March and he informed me that he would get me on the schedule to come back and address these issues. Since that time, I've left 7 voicemails (7/7, 8/25, 9/16, 9/29, 10/9, 10/21, 11/11), texted once (7/7), and emailed (12/2) with photos of the issues, but I have received no responses since speaking with Billy. The pad is not slopped properly and is draining back into the house and pooling in front of the door. During the installation I asked if the pad needed the relief cuts, but Billy felt the grounds the pad was being placed upon was solid and committed to returning if there was cracking, which there now is. They also failed to cut a piece of hanging trim from the siding which left us with a square hole in the steps. As you can see from others, this company just does not respond. The voicemail says they will respond in 24 hrs, but that is only until they get your money. Further insulting is that they tell you to have a blessed day, thats like someone robbing your home and saying God bless on their way out the door. read more

See all

I had CAI Concrete help design and build a large patio, stairway with walls, and a walk around sidewalk at my home in the fall of 2020 and I couldn't be happier with the outcome. Billy and his crew were great to work with and very professional. Billy is very affordable and upfront with his pricing and threw in quite a few extra small services at no charge. The project grew in scope for the better, but Billy was always upfront and stayed true to his word, even long after he received final payment. He really treated and cared about the quality and outcome of the project as if it was his own. I'm glad I choose CAI Concrete and I am getting ready to use them again on another project. read more

See all

I was hoping to resolve the issue with the owner Billy rather than leaving a review, but he is no longer responding to our calls. I am going to have to pay an additional $2-3k and time with the county to resolve. If you value good communication, professionalism, and quality you should consider another contractor in the area. 1. Owner visited to give an estimate and discussed features such as 8" thick concrete, two levels, a landing for the stairs as if included in quote but features were not delivered. 2. Owner was vague about start date and showed up at our door one morning to start work. I was caught off guard and let them begin, without a contract unfortunately. 3. The biggest issue are the stairs. The first section is too small to be a step and too large to step over safely. The pitch is steep and the tread is inconsistent. They are awkward and UNSAFE to use. A trip will land someone on the hard concrete. 4. Owner was extremely unprofessional and inconsistent in communication. When we invited Billy to review the work and discuss options, he was very argumentative and expressed no interest in correcting the stairs. He even yelled over us to the point our neighbors came outside to check on us. He ultimately offered to refund $500 (not enough to cover repairs) but he did not follow through on the refund and will not respond to our calls. The stars are for the crew. They were courteous and worked their tails off. read more

Create An Image Concrete - First section is too small for step and too large to step over safely. The pitch is steep and the tread is inconsistent (3.5",14",17"). - General Contractors Near Me

Hired CAI Concrete to create an outdoor patio for us in August 2020. They showed up when they said they would, returned all my phone calls, had good recommendations, and were very competitively priced. Their crew of four started every morning at 8 am and didn't stop until 6-7 pm. I had gotten 3 bids and they were the best price by far. I thought I was going to do a 550 sq. ft. patio with a simple broom finish; instead, Billy gave me a gorgeous stamped concrete finish and I couldn't be happier. He gave me 12' of short seating walls with rock facing that are gorgeous. Marv S. In Haymarket read more

CAI concrete does amazing work and we couldn't be happier with the patio they installed for us! We got a stamped concrete patio this spring and our whole neighborhood has been envious. Not only was their product, quality, and craftsmanship superior but their price was also the most affordable! We shopped around quite a bit- we knew we wanted stamped concrete as we've had bad experiences with pavers and the like (having to pull up weeds from between them all the time, tree roots shifting things around, etc). Stamped concrete is TRULY an art to this company and you can tell they really take a lot of pride in their work. They listened to everything we had to say about what we liked and what we had in mind regarding color-scheme, and they were able to create a beautiful palette based on that. We also paid a little extra for some acid-staining in miscellaneous colors and it really turned out looking wonderful! read more

We contracted with Create an Image (CAI) Decorative Concrete to build a stamped concrete patio in the Lake Manassas neighborhood in Gainesville, VA. We were given a very loose upsell design in terms of features and size, told we could always scale down later, and required to deposit 10% of the design estimate to secure our place on the schedule. After receiving HOA approval, which required substantial changes to decrease the proposed project, we asked Carol when we would be scheduled. We were told in email that we were still not on the schedule, but would be notified 1 to 2 days before start date which might occur in May 2012. Within 4 days of HOA approval we found out we would be relocating and asked to put the project on hold, Carol approved. In August 2012 we were relocated and contacted CAI around a full or partial refund of the deposit. Although our job had not been scheduled, absolutely no work had been done and no materials had been ordered, Carol refused to refund any amount of a substantial deposit. She stated the deposit was non refundable and when asked to provide evidence detailing CAI cancellation policy, she refused. When prompted Carol sent inflammatory emails stating we cost her substantial business and we should have just built a patio on March when we were scheduled. We offered to split the deposit and walk away, and Carol again refused. We have since opened a case with the Better Business Bureau against CAI, we are the 5th complaint in the last 12 months, and are awaiting resolution. During the exchange Carol wrote the following email response, which is representative of the professionalism we experienced overall with CAI: "I wish you understood. As Iam sure a judge would love to read your responses. Iam not sure you are aware your statements and your wives... Are written with threats and slander. Iam sorry you are doing this." Based on our experiences and interactions, we would strongly caution prospective buyers from working with CAI. read more

CAI concrete did a great job. We needed to have a retaining wall built and our sidewalk redone (the sidwalk had settled and was no longer level). Both the wall and the sidewalk had to be completed prior to having our driveway paved. We spoke with CAI and they designed a 60 foot retaining wall, removed our old sidwalk and built a new one. During the project we were so pleased with their work, we added a new wall to replace a slate wall, stamped concrete on our porch, and stone to the foundation on the front of the house. They completed the project professionally and on-time. We have had several complements on the work, and are very pleased. When we decide to have a patio built, we will be calling CAI! read more

I contracted CAI June of last year. What a complete disaster of a job. The concrete was supposed to be a color other than white. The excuse was "this is all we had". We had rough edges and the concrete was not brushed properly. The checkered design is not straight and you can see the chunks missing out of the concrete where they started and stopped the saw. We asked for a border a foot from the edge. They forgot, when reminded they added it at the last minute and the concrete was too dry, the design was ruined. Needless to say we have many noticeable visual flaws. The so called water feature they built is already falling apart. The edges were not rounded off and the top pieces are no longer a attached. The cement is falling out. The water feature plumbing is not within the structure but outside of the structure. The damn structure isnt even curved it is boxy and that what was not agreed upon. The water unit they sold us could have purchased at home depot for less money. The stone walkways leading the the main decking area looks as though it was done by a a lay person and they are an inch too thin for use as a walkway. (so they are cracked already) Other contractors who came out to finish our fire pit and fix some of their mistakes couldn't not believe their poor workmanship. When we asked CAI to fix the problems all we got was no and may God bless you. Do yourself a favor and DO NOT even consider this company, even if they are reasonably priced. THEY SUCK AND THEY LACK ATTENTION TO DETAIL!!!!!!!! They aren't even members of the BBB. read more

We had CAI Concrete put in a patio at our Sterling, VA home last fall and love it. We had a rough idea of what we wanted but CAI turned what would've been a nice patio with our design, into a great patio with their ideas. They only do one job at a time so once they started our job, they were there everyday until it was done. We have already had 3 friends get their contact info from us to have a patio done at their homes. Billy and the guys did a great job and I highly recommend them. read more

$6K wasted on a walkway & patio! Job was VERY poorly done, color turned from brown to a pinkish/white w/in a few weeks b/c the day they showed up to work it was really windy and they applied the color anyway. Most of the color was blown off the concrete surface thus causing coloration problems. They didn't stamp the faces on the steps & several are uneven. Create an Image also dumped two large piles of excavated dirt in the HOA common ground behind our house for everyone to see. Job site was left a mess when finished and we got the impression they picked up a handful of workers from 7-Eleven before coming out as these guys had no idea how to do concrete work. Calls & e-mails were not returned. Will NEVER use or recommend them to anyone!!! read more

I too had them do a basement floor--scarred all over from bubbles that had to be cut out and redone- very messy-slop all over the trim, and corners of the room left completely unfinished. Very nice people, but my floor is sadly an eye sore. I do not recommend this company for acid stained floors. read more

We had Create An Image Concrete put in a patio in our backyard and a new front walkway and resurfaced front porch. The concrete work in the front and back look great. We have received many compliments. read more

"Create An Image Concrete" designed and created a beautiful patio for us. we knew what we wanted as far as "basics", but CAI Concrete helped us with finalizing because of their ideas and creativity. Our "Stamped" concrete is mistaken for stone.... but it is much better. we will never have weeds & grass growing up through seams(there are none). we will not have any shifting(rebar used in the base). the acid-staining that was applied to give the random stone look is great. we ended up with a beautiful patio with a "sitting wall", a "pondless" waterfall feature, & the patio itself has nice soft curves flowing....BEAUTIFUL! I am satisfied beyond words and would refer CAI Concrete to anyone..... I have & I do. read more

We had been looking for a contractor to do a patio for ages. We knew that we wanted stamped concrete but didn't have any other specifics other than its location and a guideline for size. On the recommendation of a friend we got in contact with Billy and Carol at CAI. He came out and helped us through all the options. With a wide variety of color palates, stamp designs and knee wall options he helped us come up with a plan. In the end we wound up with not only a patio, but a completely redone front walkway and a resurfaced front porch to match it. The work was all done by hand with great care to make sure that no damage was done to the house and minimal impact outside the actual work area. He was careful to explain at each step what they would be doing and how it would work. On completion, the complete area was cleaned and groomed so that we would not have unsightly leftovers from the project. The finished product is amazing and has garnered compliments from everybody who has seen it. Friends, Neighbors, and even other contractors who have come to the house. We have passed on our enthusiastic recommendation to several people who were interested in getting work done at their home. I think the greatest compliment came from my spouse who commented "Its not just a patio, its a whole new living space" read more