I recently opened my accounts at the Sunset location and although the account opening process was different than I expected and wasn't completed with a banker in person the experience afterward was excellent. The tellers took the time to answer my questions and assured me that any future account needs would be handled in person. The Sunset branch was very clean I was greeted as soon as I walked in and the staff was friendly welcoming and professional. Overall I had a great experience and appreciate the excellent customer service. The bank manager was absolutely amazing and very helpful I really appreciate Desiree! read more

The Best Team, Staff and Management in the Las Vegas , Valley. The Sunset Branch is my main Branch and everyone is always welcoming, friendly and respectful. My family has been with Create Credit Union For 20 plus years. read more

I stopped by the bank today and I left genuinely impressed by the level of customer service I received. Everyone at the sunset branch were friendly, patient, and professional from the moment I walked in. Nick and Desiree were awesome at helping me out today. They made me feel welcome, took the time to listen to my questions, and explained everything in a way that was easy to understand. Will definitely be coming back to this location read more

Everyone at this branch is great! Desiree is so personable and extremely helpful whenever we need any extra assistance- she's always available and ready to help! All the tellers welcome us by name and are always super friendly and always accommodating with whatever we need! Thank you for everything sunset team! You guys are awesome! read more

Absolute joke! Almost opened a business account here. Operators are mentally challenged. Customer service absolutely a joke 3 days to almost opened account and then after I'm told congratulations your account is open I get a email saying unfortunately we can't open an account for you. NO EXPLANATION no ZPHONE CALL. Run far away as fast as you can . Ii told them close the account don't try anything else . I'm going elsewhere. 0 of 0 read more

Very friendly! Great Customer service. Helped right away! Managers were very even there greeting and helping. Thanks Sunset location!!

Went to this branch and talked to Miranda. She was very accommodating .very knowledgeable about how I wanna transfer my account to a different department. She definitely made my life easy. Her customer service is excellent. Thank you so much for walking me through it. read more

Had an amazing experience with Melanie! Very personable and helpful! This branch is my favorite to visit!

Jared was such a great help! I really appreciate everything he does for me. Couldn't ask for a better bank.

Been about a year since I was here...the inside looks much better after the remodel and I had zero wait times when I came in the morning. Barbara updated my account and was very pleasant and professional. They even have lollipops for the kids! read more

The teller Jared provided me with outstanding customer service regarding my banking needs. A very good Credit Union!

Easy to sign up with no problems with it like the bank. Has a lot of locations so I can deposit anywhere I want.

I contacted the credit union and spoke to someone about there CheckAgain® - 2nd Chance Checking I advised than we has fraud on a checking account and it was closed and turned in. The person I was speaking to advised me they work with people who have bene turned into check systems and we should go online and apply for the account. We did that and a few days later received a call from someone at the credit union advising us they no longer have this option and do not work with anyone in check systems, but yet this option is still on there website. read more

Create Credit Union - Banks & Credit Unions Near Me - Las Vegas, Nevada

The Sunset Branch and especially Desiree and her team make everything so easy! They always make you feel like family they are the best bank in the State! 5 stars isn't enough! read more

this is the worst bank Ive ever been. If you guys can find another bank for any business please do. I was trying to open an account for my aunt and I had to sign an interpreter form every fking time I do any service for her which is unreasonable!! And the staffs are all statue because they dont do any service !! All service will have to be done on their computer through a phone call so theres no different just calling but then they dont let you do that ... which is very stupid !! And the company is so unorganized, the online staff said she cant take discover card but the branch can and yet the branch cannot like bro can you guys be on the same page ? Lastly, being a customer service the least you can do is to check back on your customer on a long wait right ? I waited 20+ minutes without ever coming back for follow up and the last thing she told me was we need the branch to scan in the proof of resident. After the scan was 20+ minutes wait .... read more

I opened an account over the phone with Bryan McHugh and let me tell you, this guy was the best professional banker I've ever conducted business with!! He was very knowledgeable of all the products/services offered by CCCU and explained my options with excellent relationship-building skills!! The process was so seamless!! His demeanor was so friendly and personable that it felt like you were talking to a long-time friend! I would HIGHLY recommend that when if you do decide to do business with CCCU, start with Bryan McHugh!! read more

Bryan is the best!! Was able to setup my account with ease and was so friendly and knowledgable. Thank you Bryan! :)

Bryan was wonderful to work with. He made the process of opening our account very easy. I highly recommend him. Thank you From the Wolfe family read more

Bryan was amazing! Very knowledgeable and guided me through process of opening my accounts smoothly. He was very attentive and answered all my questions, reached out to the branch for me and sent a follow up email. I look forward to future interactions and know he will do his best to support me. read more

Bryan McHugh was so helpful in explaining to me how to get my very first car loan. He described the steps very precisely and thoroughly. He was so attentive to my questions. He always answered my phone calls immediately. He put me at ease. He was professional and very efficient. I would recommend him to anyone. Sincerely, Elizabeth Gann read more

I just want to thank Bryan for his patience with helping me open an account with you guys. I'm a struggling young adult who's been struggling for awhile finance wise and I just want to let everyone know he's the guy to help you out with all this. If there are things you are uncertain about, he will precisely go over everything step by step to make sure you understand what's needed to be done with. He made my life a little bit easier with less anxiety and not having to worry about anything else. I thank you for your work and dedication and I appreciate you for your service as well! Much love POKEMON fan! read more

This credit union will change terms on you within days. I got charged a dormant fee for not having any transactions within the 9 months. This was never told to me when opening the account. I called the customer service representative and she said since you called before the deadline I will make a transaction and put a note so you will not be charged. It never happened, so I called CS the second time and this time she said "I see you called in and I am sorry this was not taken care of and I will send this to my supervisor to get your fee reversed. Now 2 months passed and I went in to do a transaction to my account and I ask the teller if the fee was reversed? She said "no". Ok, now I am beyond frustrated at this time. How many times does it take for you to reverse a $5 fee? She said "let me take a look". I was standing there and she must have typed an essay in the computer and she said to me wait let me ask my supervisor. She comes back and said let me see what I can do. This is after 20 minutes standing there. I told the teller to forget the $5 fee and close my account please. They have admitted to me they were suppose to credit me but never happened. If it's this hard to get $5 back, then can you imagine if they accidentally withdrew your funds and gave it to someone else. How long will it take to get it back? The worst part was, not even an apology from the branch. Worst credit union ever! Please do yourself a favor and save yourself a headache. read more

Not sure which branch she is but Gina with the auto loan team has been nothing short of amazing. She has helped financed two vehicles now and has made both times quick and seamless. I will continue doing business with CCCU and Gina read more

I just applied for a new account and had some issues with the site. I called customer service and immediately spoke to Bryan McHugh, who was extremely helpful and very pleasant. He approved me immediately. Having been with another credit union for years, I am already more impressed with CCCU. read more

Y'all need to just close this location during construction. There's a bunch of construction trucks all over the parking lot, a bunch of dust and debris all over the place and the fumes launched a coughing spell for me. En route to another location because this is absolutely ridiculous. read more

I have been banking here for over 20 years and that means a lot. Their employees are always gracious, professional and enthusiastic. Whether if I'm calling in for a question, on my app or if I stop by one of the branches, they are ready and willing to help. There's nothing like being greeted by Jennifer F every time I come in whether she helps me or not. I just love everything about them. read more

So today I was in line waiting for a few mins and there was a gentleman came in after me. And the young lady took the gentleman man before me amd the young kid said he was before me. So instead of just taking me first like it should be. She took him first. To me that was really embarrassing to me. I hope that this policy changes. I talked to manger and she said that members want to be taken first for deposit. But I'm here making a payment to your bank. It should be first come first serve. Thank you for the embarrassing moment!! read more

Thank you to Bryan M. and his do diligence!! What a great guy, I was lucky to have him open a new account for me.

My husband and I had a great experience with Bryan M. at the Sunset/Fort Apache branch in Las Vegas. We opened a new account and he made sure all was linked to our trust. He was courteous and efficicient. Thank you Bryan and CCCU. Cos and Kelly Altobelli read more

I have recently obtained a HELOC with CCCU to consolidate my debt which I did not think was possible as another lender had denied me. I have a heart full of gratitude for Jennifer Bernier who assisted me during this journey; the process was quick and painless. I was in a very tight financial situation and now I feel a heavy weight lifted from my shoulders and this would have not been possible without Jennifer Bernier and Clark County Credit Union. Jennifer you are my "Angel". Thank you for giving me the peace I needed. I will definitely return to CCCU for my financial needs. -MEC read more

Don't ever open a savings or checking account with Clark County Credit Union because they're beyond unhelpful. If you have the option to go with another bank I highly recommend you do so because if there's a transaction or fee taken out from your account due to error they will never help you and you'll be stuck and told they can't help you. read more

Bryan McHugh was awesome! Process was smooth and easy, he had answers to all my questions throughout and even helped me with some questions for other departments. Super friendly and professional. Honestly everyone that I've dealt with here has been great and a huge help including Deena and Lindsey in the auto loan department. Highly recommend! read more

Located on the southeast corner of Fort Apache and Sunset Road, Clark County Credit Union can always be relied on for friendly and efficient service. I usually frequent the Windmill location, but this location was more convenient for me on this day. I very much enjoy being a CCCU member, as it comes with many benefits that are far superior to what most of the large chain banks will offer. My only regret since switching from Chase to here is that I didn't do so sooner. This location is very similar to the other ones I have been to in town. The interior is very clean and the tellers are always helpful and friendly. It's nice to have another location on the west side of town to go to whenever it's necessary. I'm definitely a fan! 4 stars. read more

Create Credit Union - Banks & Credit Unions Near Me - Las Vegas, Nevada

I would like to voice my partner's and I appreciation for CCCU SW Branch, especially Stacy, and the crew who went above and beyond to assist us in opening an Estate Account for probate. We realize that we are amongst the first estate accounts that were created under a new policy. Stacy's knowledge and professionalism has assisted us in so many ways, especially during a stressful situation. We would like to commend CCCU for their fantastic service, thanks to Stacy, and for all the fabulous employees they have with excellent customer service skills and true kindness. We are very happy to be members of a good credit union. According to many macroeconomists, it's better to be with a credit union than banks with billions of dollars of unrealized losses and the FDIC unable to cover everyone's capital. read more

Clark County credit union is a great Union Been a member for a very long time. I trust this facility more than any regular bank, especially with the way banks are going down these days. Jennifer is the one who helped me today at the location on Sunset in Fort Apache. She was outstanding. I need to get some paperwork notarized and get some blank checks and also get some coinage wraps she was great at assisting me always get treated right when you walk in here ditch the old bank and get yourself Clark County credit union if you're a Nevada resident even if you're not come join anyways. read more

This is a review for ALL locations (sorry it ended up on yours), but how the heck are people supposed to do business with you when your hours are 9-5? And closed both weekend days...????? Im a new customer and I work 9-5 and I need to get in to talk to someone but I can't just take off in the middle of the day..???? Now I know to look at that next time, lesson learned. I think either the branches need to be open a little earlier, a little later, or open up for a few hours on Saturday. Because trying to schedule getting in there on the one extra hour you give on fridays just isn't realistic. read more

I've had a savings account here for a year and a car loan that I paid off last year. This week I chose to shut down my primary accounts at a larger bank and move all my accounts here. Jennifer was helpful, for me going on the app, linked all my new and old accounts, and had me set up. Going in today I saw a small community bank that serves people with good hearts. read more

I needed to update some information and was so glad I stopped by this branch. I had Shantil helping me, and she was so patient and kind to get all of my questions answered and requests completed. She was so great throughout my visit and multiple forms I needed printed out. This CCCU location was clean, had multiple tellers available to assist, and I was in and out less than 10 mins. read more

I've been a member of C.C.C.U. for over 2 years now and from the day Jennifer opened my account I've had nothing but great Customer service every visit at this sunset branch . I literally drive from green valley just for the awesome staff and customer service again that definitely includes Jennifer!! Keep up the great job read more

Jessica, saw my issues, moved swiftly to resolve it, and sent me on my way. what an experience!