I came in here to mail a couple of things and also print a label for one of the packages. They were…read morepretty busy, but the person who helped me was great. It took a second for the email of my label to go through so he helped someone else while that was happening but once my label hit he literally was working on two computers and helping us both simultaneously. Couldn't have gone better!

The lady Kelly at the register is highly impatient with customers. I have had several instances…read morewhere she is very rude and impatient, not only with myself but as I was there This last time she was that way with two other customers and then they both were complaining how rude she was to them while we were waiting in line. Apparently she is higher up like a manager but needs some training on customer service and how to put a smile on her face when talking to people.

I visited this UPS location specifically for notary services and had a great experience…read more On the morning of my visit I went to the UPS store website to confirm which locations offered notary services and I was able to schedule an appointment for a convenient time later that day. I arrived and was greeted promptly and only had to wait a few minutes while the notary (Vandy) wrapped up with another client. I had one document that I needed notarized and then shipped. The process was very easy. Vandy was kind and efficient and I was on my way. I would definitely select this location for notary services in the future. From both a cost and time perspective, I believe that the service I received matched the value.

Fantastic customer service from both Ricardo and Melanie! Thank you for being so friendly.read more

Best place for us ever. Got wonderful passport photos done there and have mailed letters and…read morepackages too. I have also succumbed to buying wonderful chocolates there for Valentines Day etc. Stop by and enjoy. Robert M.

In a world where everything is about speed, it's such a welcome sight to see people who are still…read morededicated to taking the time to help you with their expertise. I stopped by on a weekday morning with some fragile items. Shipping can be tricky because you don't always have standard mailing sizes at home, but the team here was so awesome in helping me measure, pack, and choose a shipping option that was economical and made sense. I'll admit that I like the USPS's pick up feature at my door, but this was well worth it! Great price and friendly people. Definitely recommend stopping by for all your shipping needs -- whether it be UPS, FedEx, USPS, DHL, etc. Oh and, if you're looking for stationary or small gifts they have those too! I also noticed they sell coffee :)

Hired Craters and Freighters to crate and ship electronic equipment from Portland to Los Angeles…read more Purchased their insurance, which we were told covers 100% of damages. Our turntable arrived with a damaged cartridge--a delicate but critical component that was clearly mishandled during transport. When we filed a claim, we were told there's a 12-day window buried in the freight bill that was never communicated to us at the time of service. No one mentioned it verbally, in writing, or at delivery. They refused to submit the claim. We paid thousands of dollars for professional crating, shipping, and insurance--and when the insurance was actually needed, they wouldn't honor it. Save yourself the trouble and go with someone who stands behind their coverage.

I got a great quote from these guys and Bob has been great working through the logistics of a quick…read moredelivery to California. I was excited to have my signs waiting for me on location after my flight. Some changes on my end and I was unable to use them, but they're the ones I will call next time I have freight to crate.

Everyone I worked with on a custom children's book project was great to work with. At every stage…read moreI was advised on ways to save costs, we did test prints on different paper stocks (no extra charge), the team offered ideas that improved the project. Even though i was a complete noob to creating a book, the whole team was always helpful, creative supportive and made the project possible. 5 stars FedEx!

Excellence, every single visit!!…read more Today was no exception! I made my way over to the printing services area and waited near the counter. Diana seemed to be working on a project but was quick to spot me waiting and came from behind the counter to greet me. She identified my needs right away and recommended options that fit my expectations. In no time at all, I walked out with exactly with what I wanted! Thank you Diana for your hard work and dedication!!! I frequent this location and after Today's visit I have utilized all services offered. No matter if I have been shipping or printing I have always been greeted with a helpful smile! I also received support while utlizing self-service options. If I do have a issue arise, I receive multiple solutions to choose from. Kevin is also so helpful and I have noticed him buzzing around the store on multiple occasions assisting customers in all areas. I really appreciate his work ethic and customer service skills. If stopping by my local FedEx Office is on my to-do list I always stop here first. Not only will I get what I needed completed quickly, I will leave with a smile on my face and ready to pass it on during my next task. Thank you everyone for all your help over the three years that I have lived here. Your consistency has not gone unnoticed! Always my first choice for printing and shipping!

I have been going here for a few years and have a mailbox with this location! The owner and his…read morestaff are fabulous!! Very helpful! I went to get my mail and the sign was up saying closed for some remodeling but I called and the owner was so nice unlocked the door and gave me my mail!! I have been to other locations to mail something for work but the costumer service was not like my location so now I only go see them for all my mail needs!! Awesome owner and staff!!!!

Absolutely impossible to get them to answer the phone…read more The computer lady on the other end just send you through prompts (and isn't helpful nor understands what you say) for 10 minutes and then hangs up on you. Billion dollar company but can't hire someone to answer the phone. Garbage company. Garbage CEO. Will never return.

I don't have a lot of things I ship, so it has been awhile since I visited PostalAnnex. It was…read morereally enjoyable to be greeted with such a friendly welcome. My things required their packing expertise and we discussed best lower cost option. It was a good collaboration and I received both an email and voicemail indicating that Scotty was able to get it done at the targeted price. Great people and service. I may just drop in simply say "Hi" next time I am in the neighborhood. ;-) Definitely my "go to" shipping business. Oh! And the parking in the back north side of building is great. Thank you PostalAnnex Hawthorne PDX.

Great customer service!!! Very helpful with scanning documents and helping with digitization.read more

Where do I even begin. I went to ship a birthday gift for my daughter-in-law a few days ago. It is…read moreher birthday in two weeks. When I got there, there were two people working, and the shorter older lady was YELLING at people and telling them to go somewhere else for their services. The younger gentleman was kind, but he wanted to charge me nearly $100 dollars for a small package that wouldn't even get there for over a week. I asked to speak to a manager and they told me he doesn't even come in. I ended up paying that ABSURD amount because my poor daughter-in-law WON'T be spending this birthday without a gift from me. I wish I had read the reviews in here AND the ones on the Google because boy-oh-boy are they accurate. I would rather get on my hands and knees and crawl to the Postal Office than go here ever again.

Very poor customer service with communication, I would give 0 star if there is option, the staff…read moredoesn't seem to like her job. I was before next customer to drop off off and next customer is for passport photos, she told me just a moment without any explanation and walk away... she took advantage of my kindness..... The shipping cost is also higher than USPS Do not recommend this business