I visited this UPS location specifically for notary services and had a great experience. On the morning of my visit I went to the UPS store website to confirm which locations offered notary services and I was able to schedule an appointment for a convenient time later that day. I arrived and was greeted promptly and only had to wait a few minutes while the notary (Vandy) wrapped up with another client. I had one document that I needed notarized and then shipped. The process was very easy. Vandy was kind and efficient and I was on my way. I would definitely select this location for notary services in the future. From both a cost and time perspective, I believe that the service I received matched the value. read more

Fantastic customer service from both Ricardo and Melanie! Thank you for being so friendly.

I needed some printing done that literally had to be done and delivered within a half an hour and I talked to Melanie over the phone. She gave me an email I sent it over. When I showed up there, it was ready to go and done exactly to what I needed. Excellent customer service all the way around both phone and in person would highly recommend this store. read more

RICARDO and VANDY! Vandy because she runs her store perfectly and with a smile! Ricardo because even though he's fairly new, he's personable, efficient, careful, and professional! There's one more fella that's been there for a long time but we didn't get his name. Being a millennial (guessing), what he brings to the business is a great asset. He's also friendly and readily available at a moment's notice. My husband and I are recently retired, so having a UPS Store that really cares about the customer first makes people that need that extra attention feel like bringing all their business there! Not to mention, sending all their friends and posting a 5-Star Review! Thanks you guys! read more

I needed to print some information for job interview questions listed in an email, and I wanted to print them off but didn't know how (I'm old). Yasmin helped me out using my cell phone to bring up what I needed from my email. She did it so fast and I never had to wait! It was a quick in and out with the best customer service and with a smile during the whole process. Thank you Yasmin! You're the best!! read more

Melanie help my wife and I do Amazon returns and she did some much for us she's amazing at her job. She needs a raise asap

Came in to drop some items off for an Amazon Return and there was one person being helped, and another that walked in with me/ahead of me. The second we came in and there was a line they had someone hop on as a second cashier to make things go quickly. I waited maybe two minutes and had everything scanned and a receipt printed in another minute. In and out in under five. They were very quick, kind, and polite. I'd recommend this location, and will come back for any other returns or mailing needs! read more

Shout-out to the kind lady who patiently walked me though my options for sending an emergency set of documents overseas and let me change my mind about various steps multiple times without feeling pressured. It was a stressful situation, I was not thinking at my clearest, and I really appreciated her patience. read more

Yasmin was the sweetest! If I could I would give her a tip for great customer service! I recommend this store because of her! :)

John is always amazing and helpful. I've been going here for a couple years and I always hope I get him- Very helpful and positive/

The UPS store at Sunset Esplanade Hillsboro was a fine experience. John and Yasmin were very helpfu. I could not have asked for better service. Thank you, John Crane read more

John was very pleasant and helpful! Thank you for the great service. This store is always fast and efficient, makes for a nice experience.

Vandy is the sweetest, this store is run so amazingly well! Everyone who works here is so accommodating and helpful!

how tf did they get my Xbox controller when it's closed and it's runnin late when its 5-10 mins away. at this point let me drive there and pick it up my self they just lazy as fuh read more

Yasmin And Maria were such good helpers I needed help with a lot of paperwork and they were so sweet and made all this so easy for me thank you girls for your help. read more

We've come to this UPS store for multiple reasons since moving to the Hillsboro area a few months ago...All employees have been very helpful..today we had to mail our taxes in and Vandy was able to get us a trackable package to our tax preparers office in California. We can always depend on our local UPS store for anything!!! read more

Great service and super easy to do a Columbia return using the UPS store and I needed a box and for 3.99 got one which wasn't bad. Of course the one day I needed a box I don't have one at home! Super friendly service and loved that as soon as I left I had an email from Columbia tracking the return thanks to the barcode on the return label. read more

Esteph went above and beyond to help me as an artist with needing much attention to fine detail in reproducing, enlarging, reducing etc..my artwork. in that i'm finding her courteous thorough considerate and very engaging read more

I want to give a shout out to Maria G at UPS store #0826 in Hillsboro, on TV HWY today. I had a couple documents on my cell phone that I needed to have printed. There was quite a few people in the store ahead of me, so asked the young lady that was working at the counter what email address I needed to use, and she gave me that information. I worked on trying to figure it out, with no luck at all (I'm an older lady so have trouble with doing some things). When things slowed down and that same young lady wasn't busy, she asked what I was trying to do, so I told her what I needed printed. She asked for my cell phone, so I showed her what I was trying to print, and with in maybe 10 minutes she had that taken care of , and handed me the pages! Great service, highly recommend! read more

I bought two phones which were sent by UPS, with one they tried three times until they delivered it to me on the third attempt, the other was sent to the UPS Tualatin store so that I could collect it personally until Monday the 15th. I went to the place and it was closed due to a change in schedule. I went the next day and they had sent it to the sender three weeks and I still don't have the phone. read more

A heartless creep deivered my package. i took pics immeditaly upon delivery, there are foot prints and package was tore open to see wats inside. it was canvas potrait of my wife inside, was supposed to be her birthday gift. this creep could be still working for UPS and might be delivering your dear ones gifts in the same way, please help spread this message to stop this heartless nonsense read more

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Most UPS Stores are average... nothing special. This site is extraordinary! Us and an wife are honest, and go the extra effort to make sure it's correct. I will only use this facility in the future read more

Extremely unprofessional rude staff. I came in to return a couple Amazon products, there were already 2 people waiting in line. The people working didn't acknowledge anyone. A random lady walks in after everyone, goes up to the counter and they help her... so I walk up to the counter and the lady rolls her eyes at me and says "you need to wait." When I finally do get helped, the man in the store didn't say hi, didn't say anything just said put your products here. Scanned them and then said next. I wouldn't reccomend this store to anyone if these 2 are working. This was Monday October 3rd at 3:25pm. read more

wonderful quality service from Estephania she helped me print my documents and kept me informed on price and had good quality.

I read some bad reviews about this store. I personally had a poor experience, the last time I went there. However, I went in this evening, and it was stellar service! I would recommend this UPS location for all your shipping, printing, etc! read more

HORRIBLE customer service. Lines take forever and employees are rude. Go to the UPS on imbre dr in Hillsboro instead.

Worst experience at a UPS store ever. Went to return an item from Amazon was told I needed a box which cost me five dollars more to return my item. There was no cell phone service inside the store to pull up my other return label so I was only able to do half of my returns as I was time constraint and there was a huge long line. read more

I used to love dropping off my Amazon returns here, but lately staff has been ridiculously slow and even refused to accept a return because the item was not in a bag, but the Amazon return stated to leave the item unpackaged. The staff needs additional training. read more

Poop poor service! Absolutely will NEVER go this store! If you think about using it!!...STOP and ask yourself ..does customer service matter?!! If it does don't come to the UPS! Worst service in ALL of Hillsboro..if I could give it - I would but 1 will suffice... read more

Everytime I go to this store I get helped like I'm family. Big shout out to the interim store manager Liz who helped me with a resume package the other day. She's definitely a keeper. The store is closed on Sundays so don't get upset if you didn't plan ahead or waited till the last minute to get your print jobs done. read more

I have been a client for 2 years here and can't give this place a good recommendation.... they have lost my mail, there are currently 3 packages that carriers delivered to the store which I have never recieved. and issue has not been resolved going on 2 months. I renewed quarterly because it was easier than switching... .The management is terrible. I went in on 3 seperate occasions to renew my mail box, and there was no one on site that could renew my account. So the owner, terminated my account. Nice way to treat a loyal customer of several years... The door code frequently doesn't work, and the staff are kids that are rude with the exception of 1 or 2 staff, Mohamed being on of the few shining stars here. This is not the first time I have had issues renewing my account. I asked for a call back on what was occuring and why, and never heard back from the owner.... I have several other accounts in other states with UPS stores and have never had as many problems. (I travel a lot for work) read more

I brought a 40 lb box to ship (all ready except not taped closed in case they need to check what's in it). The manager/rep didn't offer to help me lift the box onto their scale (which is a tiny scale on the counter, not a floor scale) - another customer in line tried to help me. This same manager charged me $1 to print out a shipping label that was on my phone (he could have scanned it). He then said he could only give me 1 piece of tape to close the box, and he'd charge me $3 extra to put tape around the corners. So I asked to buy a roll of tape and was charged $7 for a tiny roll. Manager was condescending, arrogant and dismissive. With that type of customer service I will never go back, and I'm guessing I'm not the first (or last) to have this crappy nickel and diming service. read more

The staff at UPS Store in Sunset Esplanade is always very helpful, friendly, and efficient. I love going there.

Just a little unnerving leaving my package with the clerk behind the counter and no receipt that I left a package there. However, it got returned and that was all that was necessary. Fine service, just would like a receipt that they got the item and when so I have something in case of any oddity. read more

Horrible customer service & the phone number listed online for the store isn't correct. It's not a valid phone number.

Always incredible service, every single time! Great staff for years, I'm so impressed. Never had an issue.

Thank you, Mitchell, for making this an amazingly quick and painless process! You were so quick and professional!

Great location, its seems faster then the Post Office, but I dont like paying the extra increase in price. The staff is friendly and they do provide great service. read more

I have been to this UPS location multiple times these past two weeks, with time sensitive legal documents. I always come in stressed and leave relaxed because of the service I am provided. I have had the pleasure of being assisted by Teresa AND Kate. THEY ARE BOTH INCREDIBLY HELPFUL AND RESOURCEFUL!! I am sad to say, but I am shocked by exceptional service. They carefully review what I need notarized and faxed/or copied, check for errors and help me fix them. I am so used to people just telling me to come back when I have fixed my mistakes. NOPE, not them. Also, I usually come in right before closing time. They never stress about the time nor do they check their watches. They work with me till my papers are 100% perfect. I am beyond impressed with their customer service. I highly recommend these two girls to anyone needing UPS type service. read more

I was shocked when I found out that the valley girl who was annoyed when she had to get off the phone with her friend to help us, was actually the store manager. One of her employees had to ask her come help us... as there were three customers in the store and only two employees. I did not feel bad that my presence interrupted her phone call. That actually happened on both of my visits that day. Other than that my experience was as expected. read more