From ordering the couch to the delivery of the couch, everything was so smooth and seamless. Everybody was kind and answered all my questions and we're very thorough. Would definitely buy furniture from them again over and over. read more

My husband and I went to the Leather Store,"Creative" in Glendale, Arizona and was Welcomed by the Saleslady, Chrissy Synacek.. her personality and product knowledge was Amazing!In a day and age where Customer Service is almost obsolete, this Lady gets High Marks in All Catagories! Of course, we bought a Fabulous Leather Couch but was so impressed by how much Chrissy loved her Job!! Sincerely, Richard and Gloria Meese read more

Yup!!!! Creative Leather is expensive, but we are so very happy we finally decided to take the plunge and make the purchase. Our journey has been long. We recently remodeled our entire home, including all new furniture. We made the mistake of buying a sofa set from a local popular furniture store, only to be disappointed several months later because the lack of quality. Frustrated we started looking at couches again. We made our first visit to Creative Leather. Nothing else compares, quality, warranty and service is the best. We spent a month going to all the stores shopping, only to find ourselves back at Creative Leather. Chrissy at the Glendale location is our salesperson; she was so helpful and so patient with us. It took multiple visits to pick the right set for our needs, learning about the different grades of leather, picking the right color, customizing each piece as well as learning the entire build process. Our furniture was made and delivered within 2 months, much sooner than we had anticipated. We are so happy we spent a little extra and now have a elegant, top-quality couch, loveseat and recliner that will last a lifetime. Thanks Chrissy for all of your time and help. We are very happy!!! read more

Creative Leather Furniture - Arrowhead - Couch, loveseat and recliner from Creative Leather in Glendale. - Furniture Stores Near Me - Glendale, Arizona

We just purchased living room furniture for our RV (5th wheel camper). The furniture that came with the RV (faux leather) was pealing and falling apart. Since it is an RV, replacing furniture can be quite a chore, based on the RV. We started our search with Carol at Creative Leather. Carol was extremely knowledgeable and patient guiding us through the process of replacing furniture in an RV. After several visits, we met with Carol and the owner, Randy, to discuss customization based on RV dimensions. Randy actually visited us and created a prototype after taking measurements and listing to our needs. The prototype was amazing. The end result was amazing and we have beautiful furniture which we absolutely love. The furniture was delivered exactly on time and the delivery folks were great. They were knowledgeable, professional and extremely careful with removing the old furniture and installing the new. We HIGHLEY RECOMMEND Creative Leather. read more

Creative Leather Furniture - Arrowhead - Furniture Stores Near Me - Glendale, Arizona

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Good morning just saw a creative leather commercial. Reminded me how I have to look at my $10000 sectional everyday. Thought I was buying top quality leather. By the way the insurance they sell doesn't cover anything. I was told I could pay $400 each cushion to have the leather replaced. I was also told I should rotate the cushions. The cushions only fit one way. Save your money and stick to the discount furniture stores. For $10000 purchase they should be more willing to keep their customers happy. read more

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Very short and sweet......WONDERFUL. We ordered our leather sectional in May and just received it in September. Had some glitches....the sectional wouldn't fit through any of our doors! So they took it back and made a completely new sectional that the pieces were small enough to fit through our door and ......they finished rebuilding our sectional in the home! How's that for going the extra mile? We did wait a long time, but it was worth it. The sectional is beautiful. Chrissy surely gets 5 Stars for customer service and helping us get our sectional. Thank you to everyone that was involved. You all deserve a raise! Barb n Tom Crossen read more

We purchased a sofa, five leather chairs, and 3 ottomans. Initially, Toby, our salesman, indicated we would relieve our sofa before our engagement party only to find out we would get it three days AFTER our party. The sofa had a bit of damage and after several weeks, they sent a tech to fix it. Also, one of the chairs makes noise and since it's in the library, we preferred that our $1000 chair didn't make noise. It's now been sent back four times to have the issue resolved. They've had it for weeks this time so we asked to speak to a supervisor. We were given a number for Wes. The number given to us is not a good number for Wes. We called back and we were told there's nothing they can do but transfer to that number. We ordered our furniture in early February, it's now May and this has not been resolved. Our next step is the Better Business Bureau. I would choose another company for your furniture. Although they have nice furniture, their customer service is horrible. Avoid them at all costs! read more

The sales people were helpful and we believed we were getting a quality piece of furniture. Delivery was quicker than expected and initially we were delighted. But an issue with the cushions has had us trying to contact customer service but they are next to impossible to reach. My husband stopped at the store and we were finally able to schedule an appointment with a 4 week wait time (because we live in the far West valley). Two weeks after making the appointment, I realized I had a conflict and tried multiple times to reschedule but no one would return my calls. The repair person showed up at my house and then called my cell phone when no one was home. I apologized to him for the wasted trip but explained that multiple calls to re-schedule had been ignored. When I got home, customer service had called my home phone and left a message but I have been unable to reach them since and that has been over three weeks. Called the store, sent e-mails, called and left voice mails with customer service and even corporate office. You won't get a person to answer the phone or call back. read more

100% worst customer service I've ever received. Paid a $6000 deposit under the pretense that my custom made sectional would be completed within 4-6 weeks. 9 weeks later here I am sitting on the floor. With Zero concern for the customer Creative Leather told me they are making furnishings for a new showroom in SCOTTSDALE and that took priority over my order. A Paying customer takes second to Floor models?? Never have I ever been treated so poorly. The Glendale staff are worthless liars. Just stating Facts here. I'll never be back and advise All to shop elsewhere! read more

Do not buy from Creative Leather!!!!!! We shopped for quality that would last and instead found a deteriorating leather finish and no responsible answers from Creative Leather. The finish on the leather is flaking off after little wear especially on one cushion and on the arms of the sofa. (while not acknowledging fault they did give 30%off to recover the cushion) Despite photos of the finish wearing off after less than a year of wear, Creative Leather would not admit to a faulty product. Instead I was informed they warranted the inside of the cushion but not the leather. They attributed the flaking to the use of lotions or oil from skin. We purchased a leather sofa (from a quality store) that looked beautiful after twenty five years of hard family wear. We replaced the inside cushions once in those years and now our son has comfortably used the sofa for three years. The leather is still beautiful. We expected an investment sofa and instead we've been extremely disappointed. This sofa still sits beautifully and from a distance looks beautiful but the finish on the leather in certain areas looks terrible. I'm so terribly disappointed in Creative Leather. You'll be disappointed with extra money spent if you expect quality. read more

Today (Saturday) I went into Creative to look around, strongly considering ordering a custom sectional from them. We walked in close to closing time, greeted by Frank the sales associate and he asked if we needed help with anything, we said no, we were just looking at the moment & as soon as that was said Frank proceeded to say firmly "well we close at 6". We immediately turned around and walked out feeling very unwelcome and uncomfortable. As a business, I would hope that regardless of the time, we would not be in less words told to leave. Because of this experience we will most likely be purchasing a couch elsewhere solely based on the unfriendly and in my opinion unpleasant customer service that we received by him. I hope that for future customers management addresses this issue! read more

Last November my wife and I started to shop around looking for a good L-shaped leather sectional. We tried all the big name furniture stores but most stores could not accommodate our design or the material used (leather was a poor grade or the sofa frames came from China and then assembled in the US). So we visited Creative Leather and was greeted by Chrissy. She invited us to see the showroom and shortly we found two different sectionals we liked. Chrissy took the time show us how the furniture was made "and yes it was made in the USA". After we narrowed down our selection, Chrissy reviewed all the different leathers and padding's (foam) available. She also checked with each of us to make sure we were comfortable when sitting on the sofa (as she mentioned, we would be having this furniture for a long time). We placed our order and the sectional was delivered yesterday. It was impeccable, the leather was perfect, everything was per our order. I know time will tell on the furniture, but after sitting down and feeling the sofa you could tell the quality of the materials and the craftsmanship of the assembly (that also goes the the delivery guys, they were ever so careful with the pieces). I do update with Yelp, so will advise. But as of the section they offer, the quality and the service we couldn't have received better. read more

Creative Leather Furniture - Arrowhead - New Sectional - Furniture Stores Near Me - Glendale, Arizona

Hi Chrissy, Our sectional couch came today and we wanted to tell you it is just beautiful. We are so pleased, and grateful for your helpful advice in ordering. The lower back pillows and the button tufting placement is just what we wanted. The delivery personnel, Jose and Ricky, were professional, friendly and unbelievably agile and careful in getting the pieces through our smaller entryway. Thanks for all you did to provide such a successful purchase! Ron and Diana read more

After looking for leather reclining sofas and chairs at Lazy Boy and discovering their so-called leather furniture was actually bonded leather ( a paper thin sheet of ground up leather with binders pressed into a fabric backing), we knew we did not want any more of that. We then went nearby in Arrowhead Mall region to Creative Leather. We explained our visit to the Lazy Boy store and that we did not want any furniture made with bonded leather. The sales person And I think the store manager) said we do not have any bonded furniture in the store. 'All our furniture is real leather' he assured us. We bought a large reclining leather sofa and matching recliner chair. That was a little over 3 yrs ago. When we moved 2+ yrs ago we went back and purchased another matching recliner chair and a swivel leather barrel chair. Altogether around &10,000 of furniture. Now we discover we were lied to as some paper thin leather has pulled away revealing a fabric base under. It is all made of bonded leather. He also told us it carried a 5 yr warranty. When we informed them of their deception they acknowledged our pieces were of bonded leather and denied telling us otherwise of course. We paid at least 1/3 more believing it was of real leather and expected it to last at least 12 to 15 yrs as our other leather sofas and chairs had done in the past. Then they told us the 5 yr warranty was only on the frame and the 'fake' full leather components were only warranted for 1 yr. we never saw this warranty. Now we are stuck and have to likely take legal action to make them pay for their deceptions. Pays to read reviews before u do business with these people. read more

Creative Leather Furniture - Arrowhead - Furniture Stores Near Me - Glendale, Arizona

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I had a great experience with Becky from creative leather!!! We brought a leather sectional about 5years ago, love love our sectional!!! It held up great though out the years, Except for there was a little wearing on the sectional seat. I called Becky, and she took care of it, no hassle, great service, Couldn't have asked for better! Once again thanks Becky for the amazing service and thanks for the amazing job that was done on our sofa !!!! read more

Beware you might not want to buy from this company. I purchased a couch that I thought would be high quality in August of 2013. I just got off the phone, with customer service, because the color where I sometimes rest my head is coming off. I bought from Creative Leather because I thought they were a local company and would stand behind their product. I was told today that I could call a leather specialist or pay another $500 to replace the cushion. Now we ALL know that if they replace the cushion it will probably not match. The last leather couch I had lasted about 18 years and looked better that this one does after 15 months. It also was with a local company back in Illinois and they stood behind there product. You know the old saying. If you are happy with your purchase you tell your friends but if you are unhappy you tell everyone. read more

I have grown up with furniture from here and it has lasted through many sleepovers, kittens, puppies, and sibling play-fights. We have had the same couch for about 15 years now and it looks as great as it did the day we bought it. I could not be more happy with the quality of this furniture and the service given.. we have gone back 3 times since that one original couch and every time we have been pleased with the final product! Chrissy has been a big help to us, and has always kept our wants and needs in mind. She makes sure we get what is just right for our family, and nothing less! read more

My wife and I had a great experience. Frank is a total pro!!!! He helped us with sizing the couch and showing us the different leather colors and textures we could choose. He also worked out a great deal for us. Thanks again. read more

I couldn't be happier with my leather sectional. I was very concerned about my sectional because I have 4 large dogs and was worried about them tearing it up. Toby suggested a leather that has been perfect for my needs with my animals. I was concerned after reading some negative reviews on yelp but am glad I decided to go ahead and buy from them.I spent a lot of money on my furniture and right now could not be happier with my purchase. Thanks Toby and the other lady that helped me. I'm sorry I cannot remember your name read more

We love everything in this store! We purchased a beautiful black leather sofa here approximately 11 years ago and it is still looking beautiful! It's lasted so long that we have decided we want a different color! We shopped around and couldn't find anything for the quality or price that Creative Leather offers! Chrissy is great...she was very helpful and showed an immense amount of patience as I customized the different wants and needs of our new sectional. She offered suggestions and made us aware of many different options that made our selection awesome!!! It's hard to shop for a six foot husband with a 5 ft wife but in the end we are both extremely satisfied! I highly recommend Creative Leather! read more

Be careful what you order and what is covered for the factory and the manufacturer. My leather has not stood up to time.

After enjoying our leather sofas for over a year I just wanted to let people know how pleased we have been with them. The service from sales through delivery was great. Our sales person Jeane Adinolfi was exceptionally good. I would highly recommend Creative Leather if you are looking for middle to higher end furniture. Mike S. read more

Purchased a $6,000 sectional from Creative Leather, less than 3 months after having the sectional we noticed the seam under the arm rest was coming undone (this is the seam where the 3 corners meet). We contacted the store we bought it at, Bell and 67th Ave. location. Told us to contact customer service, we did, they wanted pictures, and sent someone (a leather tech) out to look at it. First , they were going to charge us $150.00 pick up and delivery fee and $50.00 an hour to fix it, said it would take probably up to 4 hrs. Well, of course we thought this was unfair and it should be covered under the warranty, NOT!! they tried to say we were rough on the couch!!! OMG!!! I take very good care of ALL our furniture, especially one that cost $6,000. After, going back and forth with the company and getting the President involved in the matter, Creative Leather was not willing to stand behind their product, kept insisting it was our fault. We even recommended a friend (before this took place) and they bought a sectional close to the same amount. We are VERY disappointed in this company and will NEVER buy or RECOMMEND them to anyone. This is absolutely insane that they would not repair this (it was a small tear) to keep a customer. Especially, when the sectional was only about 3 months old. BEWARE, this company does not stand behind their product, so sad!!!! I will make sure ALL my friends know about our experience with this store!! read more

This was the worst purchasing experience I have ever had. PERIOD. They promised the furniture would be complete within 4-6 weeks. I ordered my bed frame on 9/4. It was not delivered until early December. The design was completely wrong from how we designed it in the store. The sales woman COMPLETELY missed my most important criteria, the reason I was getting a custom bed frame in the first place. I was VERY clear about wanting the rails out of the way tucked under the bed. I received the exact opposite when the rails stuck out almost half a foot. No idea how she missed that. When putting my bed together I noticed my box springs would not fit. They messed up the measurements! I waited 3 months for the wrong bed frame and measurements. Fortunately, they said they would rebuild the railings, just the railings, so the box spring would fit. I waited another 7 weeks for JUST the new rails. When they finally arrived...they forgot to drill the inserts where they meet with the headboard. Are you serious?!? They took them back and scheduled my THIRD delivery. I told the saleswoman I did not want to have to tip their delivery guys again. She lied and told me they would take care of them for me. Complete utter lie. I finally have the wrong bed frame 19 weeks after ordering. WORST, MOST UNPROFESSIONAL COMPANY EVER!!!! read more

When we bought theatre seating from Creative Leather Arrowhead, they were very helpful and told us delivery would be in 4 to 6 weeks. It is written on our contract. Well, today is 6 weeks and no couch. They are now saying we should have it "by the end of the month"--another 2 weeks. I was not very diligent about reading the sales agreement but I have no recourse. No refunds. No exchanges. I cannot cancel even if they take 3 months to deliver. Not pleased at all with the performance of Creative Leather Furniture Arrowhead. read more

In 2005 upon a friend's enthusiastic recommendation we visited the Creative Leather store in Glendale. We were interested in buying a leather sofa and chairs for our family room. We were very impressed with the quality of their furniture and the fact that it is built locally. We were, also, impressed with the fact that we could have Creative Leather replace the foam cushions as the pieces age. Recently we replaced the foam cushions on the sofa. We took them to the factory because they have the equipment to do that easily but they can, also, be done in the store or in a customer's home. The set we purchased in 2005 is still in beautiful condition. We expect it to last our life times and be passed on to our children. In 2013 we purchased a more formal sofa and loveseat for our living room. They are gorgeous and very comfortable. We love that Creative Leather has many different styles that are made to order with a large selection of leather. The sales people, Jeanne, Toby and Chrissy, are very knowledgeable about all of their furniture and how it is made as well as finish on each type of leather. (We wanted to be sure we purchased leather that doesn't absorb oil from skin.) They will even come to a customer's home to make recommendations. In 2014 we realized we needed additional seating in our family room so purchased a reclining loveseat. We were amazed that we were able to get an exact color match for our 2005 sofa. Jeanne even ordered the leather to come to her store so we could be sure. The reclining mechanism has a life time warranty which cinched our decision to go that route. The customer service that the sales people and Jim in the customer service department have given has been excellent. Jim even gave my husband a tour of the factory when he was there to get the foam cushions replaced. And Jeanne gave me great instructions on cleaning the sofa. read more

I have a houseful of Creative Leather furniture and just received a new leather bed from them today and I love it. There is no one in town that can beat this quality for the price. I will definitely go back for any furniture needs. read more

Had a very good experience buying from Creative Leather. Felt a lot less "used car lot" selling pressure as do other furniture stores. As a custom furniture provider, it felt like we had a designer helping with our decisions more than a sales person. Gave us the options, and didn't push us one way or the other. read more

Really great quality and very knowledgeable sales person Chrissy. Love the way they build their own furniture and guarantee the outstanding quality. Chrissy helped us with our overall decorating needs and in choosing the right leather. Planning on returning for additional furniture needs. read more

Buyer Beware! Bought my sofa from Creative Leather in Glendale. Took approx 6 weeks to receive, sofa was delivered and set up in living room, signed and they left. We were just moving in so we had them set it back up close to a wall. A week later we moved it to find a small patch of leather was roughed up and damaged. Had to be done at transportation because it was not touching wall and no one could walk behind it. Called the customer service rep. He told me they would not do nothing about it because it was not notice at delivery. Never thought I would need to look over a 7 thousand dollar sofa. Thought I was dealing with a reputable company. I think what makes me the most upset is that they never even bother to come out and look at it and I called my sales rep and she never even bother to call me back. WOW terrible customer service, I would stay far away from this store. I gave them 2 stars only because it would have been a beautiful sofa if not for the damage they caused in transportation and not willing to stand behind their product. read more