The only complaint I have about this store is that I'm not closer to it. I was really surprised…read morewhen I walked in on the size of the store. It is well organized and very well stocked, even with current seasonal items. Items are discounted from a normal Pottery Barn about 40% and then there are additional discounts or specials on some items as well. Last but not least, customer service has been fantastic, they walk around with you, check on items, give suggestions. To me this place is the total package and I am so happy it's in Arizona and only a 60 minute drive each way. Sure I'll see you guys next month!

Everyone there was amazing and gave me tips on the pricing, etc. It was my first time there, and I…read moregot some amazing things at really great prices. I will definitely return!!

Lots of great home decor items, somewhat pricey, but couldn't stay long due to the heavily scented…read moreenvironment. Was welcomed in, noted it was my first time, and the gal kindly explained special sales, customer reward plan, and location of items in the store. She also offered her assistance, when I explained why I couldn't stay long. Very sweet. 3 stars only because I couldn't stay long and look at items...too perfumey. Sorry, Kirklands!

It's hit or miss here. Some things are very well made and some are cheap or damaged. I made an…read moreorder for a clearanced item and when I picked up, found it was marked with some kind of paint. Another time, I got a heavy duty beautiful mirror for a great price. So I recommend shopping in store not online.

The staff was rude and condescending. Salesman from CA was why we will never return. We will go…read moreto another lazyboy store. They need to clean house there.

Sales people are annoying as it is but when you tell them you are just looking and will get them…read morewhen ready that means exactly that. Nobody else in the store, NOBODY but Holly kept following me around like I was somehow going to steal a sofa and telling me about sales and deals and fabrics and colors. When I advised again that I just want to look and will come get her she advised she will leave me alone. Less than 5 mins later she is up my a$$ yet again yapping about how she needs to "say one more thing" about some special deal I didn't care about. I get it, your job is making sales but do you have to annoy the hell out of people?

Well, I got what I needed. I had never shopped Conn's before but was in a pinch. Our refrigerator…read morehad gone out and I needed something before all of our food spoiled. So, I went to work online looking for a replacement. We did some research and found the refrigerator we wanted. We then proceeded to look for that model. I looked at big box stores, home stores and appliance stores. Well Conn's was the only store that had it in stock and available the same day. That's great! After talking to a rep from this store, I ended up ordering online. That process was easy. I was directed to pick the unit up at their Service and Distribution Center in Avondale. We arrived at almost 11a to locked doors. Online information said that they were open at 10a, so we had to wait. The lady at the front counter acknowledged the discrepancy with no answer as to why. Apparently this was enacted during Covid and hadn't yet returned to normal. Oh well, I'm here to pick up my refrigerator, here's my receipt. She proceeded to tell me that my order hadn't been processed and that I couldn't pick it up until this was taken care of. She said that it could take up to 48 hours. I didn't see anything regarding this when I purchased online. WHAT??? But I'm here now! She did provide me with a phone number to "push the order through." So I did call the number and the issue was resolved in just a few minutes and we were able to proceed with the order. Whew... We were told to pull around and in about 15 minutes the guys rolled the unit out and loaded it up. I guess the biggest issue that I have is disposing of my old refrigerator. If I had waited 3 days for delivery, Conn's would have hauled the old one off. But I didn't have 3 days. I was informed that If I picked the new refrigerator up myself, that they would not dispose of the old one. That is a huge inconvenience. I would have hauled the old one to their recycle center or would have paid to have it picked up. Sadly, there were no options, it is my clearly my problem. I sure wish they would offer some option, any option. In the end, the stock and online ordering was great. For that I am appreciative. The customers service processes could use the most help. But, I will say that everyone I spoke with was friendly and professional. Most importantly, I got my refrigerator the same day.

Knew Conn's wasn't for us, but we were had an hour wait for dinner so decided to look around. We…read moreare in the market for some furniture. I didn't think anything from Conn's would be for us, but why not look. The sales people greet you when walking in the door and are super friendly. They let you shop on your own. They have a large selection from living rooms, office, bedrooms, appliances and televisions. Nothing spoke to us. They had a couple bedroom sets and a leather sectional that looked decent. Good appliance section. Most living room furniture now a days has terrible back cushions that break down so fast. I notice that at most furniture stores simular to Conn's these days. I remember back in the day my first living room set what purchased downtown at a warehouse. Nothing fancy, but it was built so nice and it was in the same condition after it served it's purpose a few years later. Everything seems to break down and look sloppy after a few months. My mother's best friend purchased a black leather living room set from here and had a great experience and has had no issues.

I have shopped Pure Patio many times and have always had a good experience. We had purchased a…read morepatio set set from them when we moved into our home. The set looked very nice, but didn't hold up well to the Arizona elements. It was powder coated aluminum. The furniture was exposed to the afternoon sun which Killed the paint and turned it white. The time around, we decided to give the polywood a go. We have had it before and it held up very well. It also doesn't scratch as easily as paint. The polywood is not quite as elegant as some other options, but it really did look nice on our patio. The Pure Patio staff were very helpful and patient with our indecisive nature. They also have many yard and patio figurines and art to spice up the yard. We are enjoying our new furniture very much!

I purchased furniture that is warranty for 20 years however now that I had to file a claim on the…read moreproduct which broke the product was shipped to me. I called the store and they say that we the customer is responsible if assembling the item or they could charge me a $140 service fee for response and $20 for assembly. I strongly don't recommend since we chose this furniture because of the warranty and trying to support local business. The price point was high and now the service doesn't match needless to say the product broken within 2 1/2 years.

Although they were able to match the price we received from AFW, there customer service is…read moreterrible. We have to wait until 2 days before deliver to find out what time they will deliver the product and then you are given a four hour window. When they delivered the product the console did not have the correct attachments so they had to schedule for a technician to come out to fix it. The delivery team were nice and took pictures and sent in all the information for the technician to come fix the console. I had to wait two weeks for the technician to come out and again I had to wait for 2 days before to give me the window of time (good thing I have a flexible schedule to make last minute adjustments to my schedule to accommodate their delivery/arrival time). When the technician showed up he took the same pictures and had to call to order the parts. He was on hold 25 mins the first time before he was disconnected and then he called back and had to wait another 35+ mins before they answered his call to the distribution center. Once he ordered the parts that were going to take 10 business days to receive in the mail, I was told I could schedule an appointment for a technician to come out after I received both pieces. Well now two weeks later, the parts arrived and now to call for an appointment. I called 6 different times and was on hold greater than 25 mins each time. Finally after never being able to get through on the number you are supposed to call 866.436.3388, I finally went to the store to speak to a live person. When I asked to speak to a manager, I was directed to the back of the store. The manager asked if I had pushed the number to speak to a customer service rep, which I replied I have tried every button on the phone to try to get to a live person and have had to be on hold for multiple different times. He stated that they just acquired a new division with 17 more locations and they are short staffed. Unfortunately your staffing issues are not my problem. Maybe they should not have acquired more centers if they could not support the volume. So supposedly they were putting in a request for a technician to call me with an appointment (this was on 7/15/19) but I have yet to hear from anyone. I am still waiting for my couch to be repaired. I wonder how long it will take to get a technician out here.

If I could give zero stars I would. Buyers beware of this scammy trashy place. I spent over $6k on…read morefurniture and have had nothing but issues. The delivery dates were two months out, the specialist I worked with outright lied about the dates. I didn't know until I received the email receipt later that day. Cannot get ahold of the store, only get an automated AI system that eventually connects me to someone who can only split my deliveries out into four different ones. Inconvenient and unacceptable. Then I notice the delivery drivers installed the couch next to the wall with a big cut or rip in it and purposely hid it from me. There is no way they didn't see it, but the way it's arranged I cannot see it. I have been on the phone trying to reach the store, a human, anything. An hour later I get referred to an AI chatbot via text that repeatedly asks me for pictures of the defect. I upload them, over and over and it keeps saying upload a photo. Then says someone will get back to me I will never shop at this garbage company again.

I really like this place friendly helpful staff they maybe volunteers. Well organized I like that…read moreyou don't have to ask or figure out what different color tags mean it's very visible.

The staff is always very friendly, prices are fair and it's my favorite place to go. I really like…read moresupporting their mission.