I always have the best experience at this salon. The people who work there are very polite and…read moreprofessional. The shop is well kept and well attended to. Brittany, the owner and my hairdresser, never has left me unsatisfied. Although she has a tight schedule, that is only because of how loyal her customers are. She always asks for a picture of what I'd like before hand and does a wonderful job of making it work. I plan on returning to this salon for years to come.

The place its self was nice and clean with a good atmosphere. Very inviting. They were able to see…read moreme the same day, although I am told by employees as well as other customers, that is not the normal. The ladies that were working the day I went were very talkative and had a good rapport with one another. The lady that did my hair was April, I had asked to see her at the suggestion of a friend. I had taken in a few photos like April had suggested during our phone call. She did my hair exactly like the photos. I was very pleased. And the conversation was good as well, something that I enjoy while getting my hair done. :) I will definitely be seeing her again.

I went there only one time and got the best treatment I had ever. I had illness and could not…read morereturn. My health has improved and I will make an appointment right away. I am located 29 miles from the salon, but it is worth the drive. My hair was styled very nicely. Friendly atmosphere.

I have been going here since I was a young girl (22 now) and have never had anything but amazing…read moreservice from these lovely ladies! I always ask for Jana, she's the one who's always done my hair. I always look forward to getting my hair trimmed and colored or now even permed as she makes my hair look naturally curly, she's one of the best!

I purchased tanning minutes last year and was told they would roll over…read more I tried to make appts this year in February, and was told that I needed to contact the owner, which I did to no avail. I then tried to call and schedule appts. And was told walk ins only!! Now I just found out that 'minutes expire'!! What a shame and ripoff! I won't use them again and hope everyone reads this to know they can't run a business treating customers like this!! Disgraceful...just awful.

Ask for a cut and shampoo and was charged extra for blow drying without tell me. i know that I…read moreshouldn't went back that my bad because they cut my grandson's hair on one side and the lady said it was time to get off and quit in the middle of it and made an 11 year old cry all night because of it. Would recommend and will never go there again

when I was checked in, the lady had to keep asking the same question over and over because she…read morewould not listen to me. The stylist cutting my hair was not personal at all. She complained about her life the whole time cutting my hair. I showed her what I wanted, she did not ask any follow up question. My hair is now every disconnected- Ive got 1 1/2 inch difference from the back to the front. My hair is too short to be fixed! I'll have to wait a few months to get it fixe. Not my best experience at Great Clips!

This business really deserves a 0 rating!…read more Do Not go to New Image Beauty Salon for a silk press if you're a natural. My daughter's first ever salon visit was with Rose New Image Beauty Salon and I explained to her over and over again that my daughter's hair was not really all that coarse and would not require extreme heat. When I picked her up, her hair was so thin and had the smell of chemicals. This was in in April. When I first shampooed her hair, expecting her natural hair pattern to come back, all I saw was stringy straight hair that smelled like a perm bein rinsed out with neutralizing shampoo. I don't know what in the world she did to my baby hair but I think she did it on purpose. She's been in business for years and supposedly one of the best in Talladega, but my daughter's hair is a mess! When I called Rose, she said "Just keep adding conditioner." And when I asked if this has happened to any of her other clients hair, she said yes! Then she told me that I could come by the shop and buy some shampoo and conditioner to use at 15 dollars each! Really?. Didn't even ask to see the condition of my daughter's hair at all! 80 dollars spent to have her head jacked up! I didn't want a refund, I needed instructions on what to do to get her natural hair pattern back! Yesterday, I called again. Here it is June and my daughter's hair is still mostly straight! I was told that Rose is out due to surgery. I spoke to her sister and asked if I could send her pictures, so she could give me instructions. She said yes. I sent the pictures and haven't heard anything. It's not her sister's work but she DOES represent the salon. So, since y'all care nothing about yall's image...here it goes! If you are natural. (My daughter never had a silk press in her life!), DO NOT LET ROSE do your hair! Other's may boast of her good work but it must be her usual customers. She knew this was for a one time event, so she didn't give a darn! I held this in for as long as I could, but she used too much heat on my baby's hair and lied and said that she didn't! Since yall didn't care about my baby's image, I don't care about yalls! Never Again! Beware and Please Share! And I want to issue an apology to young stylists. I didn't consult yall because I thought "Older Women" had the expertise! Apparently some of them know NOTHING!