Jerry does not listen to his customers. Cut my hair the way HE wanted it to be cut. He then 'styled' my hair crimpy/curly, which I said I do not style my hair as. When I commented that it was shorter than I wanted it, he dismissed my concern by pointing out that it's only short because it was curly. When does a stylist not blowdry the hair to show the cut?? I left the salon holding back tears. When I came home I straightened my hair to get a look at the cut. Confirming what I had said, it was entirely too short- MUCH shorter than was discussed. I decided I needed to call and address my concerns- wanting no more than an apology and just to feel heard- instead I was gaslighted, he was literally saying I told him things that he was the one to actually say to me!- He essentially blamed me for my own bad haircut and overall had my concerns dismissed and once again minimized. His only solution was to cut it shorter- demonstrating how little he was listening to my complaint- because my complaint was that he chopped off all of my hair- why would I want to go shorter?! Next time, just apologize to the customer for any misunderstandings and try and find a way to move forward. Deceptive practice and just awful customer service. read more

Great experience! Erika did my cut and color, and everything was perfect. She was fun and funny, had great ideas, and made my hair perfect with my vague and not helpful descriptions. I trusted her judgement for the color and cut, and I am so glad I did. I love it!! I found the salon clean and comfortable, and the products they use make my hair feel and smell great. You can make and change appointments online, and they text you reminders so you don't forget. It's really easy to use, which I appreciate. They even took my SpaFinder gift card, which like no one else does! I almost never go back to a salon more than once, but I definitely will go back!!! read more

Jerry does an amazing job. He gives his honest opinion during the consultations and does not try to up-charge. I truly value his opinion and I've been very happy with the haircuts and highlights he's given me. I also like that he doesn't talk your ear off throughout the appointment. The salon is clean and parking is easily accessible. Worth the price. read more

Worst hair salon ever! I just came back from there and my hair cut looks horrible! He didnt even washed my hair or use his products. He just touched up my bob cut, i wanted one side a little bit shorter and he cut both. I even showed him pictures and he did everything wrong.-no shampoo, no conditioner or treatment, he didnt even dry my hair, he cut no more the 2 inch for $45 bucks?? And also he was waiting for tip? F.U dont go there. And if u end up going there, dont let the fat guy cut your hair. Just bcs im from another country he can make me fooo! Imbecil read more

Best experience I've had since moving to the East Coast 5 years ago! Debbie really took the time to explain my options and make suggestions for what would work best for my hair. Which is great because I am pretty much clueless when it comes to hair. Great color, cut and atmosphere! I will be back. So happy to have found this place. read more

I have gotten my hair color and highlights done by Jerry at the Hackettstown Michael's Salon for over 10 years. I am very happy with the service, as my color always looks extremely close to my natural tone. I frequently get compliments from friends on my hair color and highlights - that says it all. Also, Allison always does a top-notch job making my eyebrows look pretty. This is a comfortable and casual salon and coming here is like visiting family. read more