Okay so Yes I am a fan ! Found this place on yelp looking for a wax locally. Had some difficulty…read moresetting the appointment online in that it wouldn't confirm but the time slot would disappear. After calling to schedule all was fine. I arrived on time and completed the forms needed in the car prior to the appointment. I was seen within 5 minutes of my appointment. I got a full brazilian and underarm wax. I selected Carrie cause her name came up the most in reviews lol. She was great, she was very cordial and talked me through the process while still moving quickly and keeping me comfortable. Her technique was....well you need to go partake, but I will say she was smooth. I will absolutely return. Plenty of parking

Recently moved to the area and I was looking for a new place to get waxed. I've been going to the…read moresame waxer for 10 years so I was VERY nervous. Carrie is amazing! She was so calming and we went over my past experiences. She truly is an expert at what she does. She took her time and made sure everything was removed. The wax they use at this studio is beyond spectacular. Of course you'll feel some disco from with a Brazilian but I can truly say the type of wax and the technique made it 100% less painful. I felt like I was at a spa more than getting a wax!

If I could leave 20 stars I would. Impeccable customer service, the service was great totally…read morerecommending to everyone I know, & the location is so nice, clean & modern.

Great hydrofacial I will be back for sure. Prices are reasonable and the ambiance is niceread more

We went to the Urban Muse for my coworkers birthday and it was absolutely perfect. The ladies at…read morethe front desk had amazing hospitality and they greeted us with a smile and a warm welcome. I got the hot stone massage and it was just what I needed. I chose to add the lavender scent to my massage and it enhanced the massage and my relaxation even more. My other two coworkers got facials, one was the Purity Facial and the person got the hydrofacial. Both of them raved about how amazing their services were and how great and knowledgeable the estheticians were. After the services we were able to shop around their amazing gift shop perfect for the holidays as they have so many things for everyone. To top it all the lovely ladies at the desk gave my coworker a birthday cupcake making her feel even more special. Definitely will be coming back and I highly recommend this spa to anyone!!!

The stylist here are very friendly and professional. I find the environment very welcoming and…read morewarm, which to me is extremely important. Getting your hair done is a personal experience and I want to build a relationship with my stylist that goes beyond just sitting their quietly while they work on me. Ellen is very sweet and personable, and she is an A+ stylist. She saved my hair that I had been getting done for ten years at another local salon. My color is so beautiful and just what I wanted! I have never received more compliments on my hair as I have since going to Salon Serendipity.

Sam did my hair today. She washed, cut and styled it and all I can say is "WOW" - she did a…read morefabulous job. For some reason I cannot upload a pic showing how beautiful my hair is...incredibly smooth, shiny and just perfect. A few weeks ago she waxed my eyebrows. What a difference...shaped beautifully and made my eyes look gorgeous. Sam is a great technician.

I absolutely love The Beauty Loft. I get my lash extensions done my Cait and she is so talented and…read moreSO fast. Of course I wouldn't mind if she took hours to do it, because I genuinely love spending time with the girls there! Everyone is so kind and sweet, it's such a positive environment work high quality service! My lashes last so well with Cait and she is so patient with me. HIGHLY reccomend any of the girls here, but especially Cait

Ive had my lashes done a few times and also had a lash lift. Both experiences were very…read moreprofessional, accomodating and friendly. My lashes looked beautiful. Very happy with the services I received.

It was so easy and convenient to book online. It was my first time there and they took me right…read moreaway and reassured that the pain would be minimal and WOWWW! The best wax I've ever gotten. I've done chocolate waxing, sugar waxing, etc but I love their wax! I also really loved my waxer Flo, she made me forget I was even getting a wax haha. It was quick and honestly painless. You must check them out. I also love that I was able to tip using venmo, very very convenient. Will definitely be back!

My first time at GFI and it was the best wax of my life. Pain was 3/10. Cute and clean inside,…read moregreat locations, good conversation to distract, the wax used was the best. No reaction, almost no pain, very quick. Can't wait for next month!

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.