My experience at this location was quick and easy; I was efficiently helped with my account,…read moreskipping the need to set an appointment for a later date. Thank you, Dimitri.

Unacceptable business practices, I will never bank here again. They use litigation to make profits…read morerather than focusing on their customer service and portfolio offers.

This is hands down the worst WF I've ever been to. It's always a 5-10 min wait but for the third…read moretime in the last month I've waited for over 20 min and just walked out. I've never seen more than one teller and nobody steps up to help or speed things up. I can't imagine how many complaints this location receives, I hear others complaining and watched multiple people get frustrated and leave. I've been thinking about switching my checking and savings over to Randolph Brooks and after today's wait I've made my decision. Poor mgmt.

Branch is not taking walk ins, atm out of service and nobody answering phone calls not even worth a…read morestar.

Awesome customer service. On Thursday Nov. 5th, due to unusual circumstances I had to make a last…read moreminute transaction via check to help a family member. The big problem being I didn't have checks and the lobby was closed. Any other bank would have probably declined to help since it was an hour past lobby times. The teller made an exception for us and gave me temporary checks via the drive-thru. It took maybe not even 10 minutes and I was on my way. I feel bad that I did not get the young lady's name that helped me, but hopefully she will read this review. Thank you so much! You saved my mother from tears tonight, and she is now going to switch her banking institution to you! Thank you again!

RBFCU is horrible! My young son got his bank account hacked because of their failure to protect…read moretheir customers and now they are not going to help him at all!

Don't bank on it! Service is Really Slow! I attempted to open a business account. After waiting 30…read moreminutes to speak with someone (through a tv screen) I was told I had a charge off from a previous account. The lady WOULD NOT give me any details at all and instead kept repeating that I would "have to settle it with Asset Protection." I was expecting FBI agents to rush in any minute. It turns out it was a $5 charge with a $5 fee. Charged to the account AFTER it was closed ! Settled it, then was told one of my documents wasn't acceptable. A total of 3 hours passed. I returned the following week and was told wait time would be up to an hour. Despite the account being set up and was only pending documents. ULTIMATELY, I asked to schedule an appointment. Are you ready for this! The next available appointment was in 10 days!!! {Going with IBC. Called and phone was answered by a real person. Asked when I wanted to schedule and sent me an email with all the info.} Good job IBC Bank

Chase Bank is the most difficult bank to work with. I have been in hold for 3 hours waiting for a…read moresimple paper. Yet I can't be helped at the bank so through phone is the only way keep calling only to be put in hold again. Soooo... Not sure on what to do here

From the owner: With over 20,000 ATMs and 5,600 branches, Chase is the neighborhood bank for thousands of…read morecommunities across the country. Plus, with our convenient services including mobile banking and online banking, we help make banking easy for you. Chase also offers other solutions and choices to fit your banking needs. Find out how our convenient locations, innovative solutions and breadth of banking products can help make banking easier for you. Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC.

Adding more today; cause I'm really "FRAGGED by RBFCU" over this matter -- 8.17.26…read more.. ...so it seems; the RBFCU security NAZIs have assumed control over YOUR (and MY) MONEY and how they will permit YOU to access and use it. Feels too much like Orwell's "1984"; sounds to much like Rush's 1976 Release of 2112 Album -- specifically, the entire 2112 Overture through the end -- Soliliquy! --- Earlier 8.17.26 Post --- RBFCU security is blocking members from internal money transfers to other members! No help from Credit Union Employees! Horrible online chat and telephone chat as well! RBFCU is sucking almost as bad as USAA!

This is not a review for one location in general but the overall experience of banking here--one…read morestar and that is because this bank receives my employers paycheck to me usually 24 hours before scheduled pay date. The cons are multiple-- 1. If you need customer service on a weekend, you're on your own until Monday morning. This translates to trying to make a healthcare payment for a premium and it triggers a fraud alert. Don't ask me why a healthcare charge triggers a fraud alert. This isn't Minnesota! Then you try to call the bank because you have zero access to cash via ATM as well due to this fraud alert. Then you have to borrow money to get your prescriptions because well--the fraud alert incident. How to fix this: HIRE a small team of fraud alert staff and customer service employees that are available 24/7 for such incidents. This will win your customers over to know if something happens, you got their back instead of your out of luck for 2 days until we reopen. 2. The wait times for customer service and fraud alerts range from 15-90 minutes. What this tells me is you are not employing enough staff to handle high volumes of inbound calls. No one has 90 minutes to halt their life to wait on hold to speak to fraud alert agents. How to fix this: HIRE more staff and cross trained regular agents to assist with overflow vs being transferred to fraud alert representatives and being told wait times are minimum one hour because they don't handle fraud alerts. What are we supposed to do if we do not have access to our funds? Our feet are put to the fire because we need our funds. 3. Wait times at banks are pitiful. You have agents sitting at their desks chatting while lines are long letting the teller lines move at a snails pace. Why not have them jump in to assist when it's a high volume hour like lunch times or end of day? How to fix this: change banks to one that has exceptional customer service 24/7 even if it's not a credit union.

We had an appointment with Traci, and she was awesome and easy to talk to as well as help guide us…read morewith our financial business. This branch was different from our normal one but extremely happy with our service. Highly recommend as well.

It's an odd layout. Go left for drive thru ATM and right for teller service. You have to go all the…read moreway around if you choose the wrong direction because the road is narrow. The parking lot is narrow so going in and out can be tricky of people are turning in. It's in a convenient location near the forum and main streets.

Everyone is top notch that works there. My wife and I have banked with them since they opened. Not…read morejust a number.

Although the front desk staff (cashiers and tellers) are extremely nice and helpful, I have found…read morethat trying to deal with executives is difficult at best. My experience with them has been so bad that will be considering removing our business account from there.

I came around 10 A.M. on a Saturday and it wasn't very busy. Everyone was sweet and worked with me…read morefast!

Very welcoming and nice, anything you need they will do for you. They are very flexible also.read more

They only have 1 ATM and it's a dive thru and in 4 months it's been down four times. So if you go…read moreafter hours be prepared to drive to another chase because if the broken ATM.

I've been coming here since I moved into the area about 6 or 7 months ago and not once have I had a…read moreproblem. They always have cash, they've accepted all my coins, every single time they great me when I come in. The manager here has things pretty tidy if you'd ask me. The only thing that would make this location nicer is another ATM. All positivity from this location.