Excellent customer service and polite, professional staff. Prompt and deliver a quality product…read morewhen they say they will. Chris is a true professional and genuine honest person. A pleasure to do business with.

yeah found this place to cut a piece glass Jason very nice and helpful $28 and may be ready to day…read moreif not tomorrow for sure same piece at Nashville Glass $150 on 2nd ave and rudeness included for free

I was referred to this company by our contractor and, unfortunately, should have known better. From…read morethe start, I made several calls to have the job site name updated from the contractor to our own names. Despite multiple requests, they never made the change, which led to a series of issues during the installation process. On the first attempt, the installers showed up without the correct glass size and left the remaining materials at the house while they waited for the correct pieces to arrive. I called at least six times to get the issue rescheduled, but staff repeatedly failed to return my calls. When the second attempt was made, the installer ignored our complaint that the glass was still too small. The owner then came out, only to agree that the glass was indeed flawed. Finally on the third delivery attempt their scheduler fails to call us until installers were less than five minutes from the house. Fortunately we were home, but this just exemplified our entire experience. After three install attempts, two months of waiting, more than 10 calls I made to them, one unannounced-person meeting with the owner, and only a partial refund of less than 10%, we finally received our correct shower glass. Zero accountability, poor processes in place, and terrible customer service. It's a wonder how companies survive being run so poorly.

Polite, prompt, professional, and REALLY nice glass work. Customer service is OUTSTANDING…read more Installers were careful to make sure pets were safe before opening any doors/gates. I will definitely use them again. Custom glass on a custom wood dining table. Thank you for such a great product and experience.

Top notch local business. Good customer service high quality product! I had an issue with a double…read morecharge and they graciously took care of it.

After wasting a good chunk of my time at Lowe's trying to get my window fixed, the "window pro"…read morefinally did something good by referring me to Russell's Glass & Mirror. I guess he wasn't completely worthless. Two panes of glass had been shattered on my bottom bedroom window sill, and I brought in the entire piece to Russell's. It's definitely a small location where you just kinda walk into a couple offices to get help. I had everything with me, and the lady I spoke with measured everything and quoted me a price in about 5 minutes. She said they'd have the window back to me in about a week and that they'd call me when it was ready. 6 days later I get a call that it's ready for pick up. For $77 they replaced both panes of glass and put everything back together so I could simply slide it back into the gaping hole in my window and secure it in place. Voila! I had a great experience with Russell's. Everything was perfectly measured and fit back good as new. It's really nice to rely on great local businesses to help ease your mind and make life a bit easier after something as nerve racking as a break in. Also, love that they got it to me in less than a week! For something as important as a replacement window in a house when it's 3 degrees outside, that's pretty spectacular. Note: they are open 7:00am to 4:00pm, but give them a call; they often have people staying late if you need to go in for a pick up or drop off.

Our church featured 6 huge stained glass window units roughly 4' x 8' in dimensions, which had…read moresurvived the construction and demolition of two former churches in other areas of the state before we got them in 1976. In 2015, the wear over the years was evident, and I ran across Josh Hendricks, hoping he would be able to renovate those pieces of history in a way to preserve and protect them for years to come. Josh quoted a project to remove the windows, restore as much as possible, replace framing, and install a protective outer custom storm window. We had other quotes, with some being cheaper, but there was something about Josh's personality and his passion when he came to inspect the windows. We didn't know for sure how things would turn out, but we went with him because of his connection that day with our administration. Naturally, as with many things, once he got started, the needed repairs were more extensive than imagined. Josh expertly replaced all the trim layers around the hundreds of individual stained-glass pieces, completely rebuilt the frame, and added additional pieces and bordering to accent the beauty of those works of art. Josh oversaw the installation of the storm units, making sure everything passed his specifications before releasing the glass company installers. Once his company reinstalled our windows, we were breathless. That was 9 years ago, and I was able to tell the story of the history of those windows recently, including Josh and his part of the journey they've traveled. I wish to thank him personally out here, for all the public to know. If you want a cheap company to do a cheap job with stained glass, do not use Josh. If you want somebody who obviously knows his craft, and has a gift in the attention to detail, Josh is the only choice you should make in this state. If anybody wants a real reference, from somebody with real experience, I'm not only the pastor of the church, I also own one of the largest real estate appraisal firms in Tennessee. G. Dale Floyd, Jr. ASA, IFA, MNAA WWW.FAWTN.NET

Thank you Josh Hendricks (Hendricks Stained Glass) and Diane for creating a gorgeous, amazing…read morestained glass bathroom window for us. You and your team are amazing and we can't thank you enough for making this for us. It is a true treasure!

My son broke the neighbors window with a ball. They came out next morning to estimate and has the…read morenew window in before the week was over.

From the owner: City Glass & Doors is a full-service commercial and residential glass and door company that…read moreprovides high quality glass, mirror, windows and doors products and sales, service and installation to the community in Tennessee.