I brought my oval coffee table to this company in September to get a quote for a glass top and…read moreplaced my order in early October with very clear, specific instructions, which they confirmed. When the original order arrived, they didn't even check it. Fortunately, I asked them to place the glass on the base and send me a photo before I came to pick it up. That's when I discovered the glass was ordered incorrectly and was too large, exactly what I had asked them to avoid. They acknowledged the mistake immediately and told me they would reorder it. That was over three weeks ago. Since then, I still cannot get a firm date of when the corrected glass will come in. They send occasional emails saying they are "working on it," but there is never any real information, no timeline, and no resolution in sight. When I expressed my disappointment, I received no response at all. This entire experience has shown a lack of thoroughness, communication, and customer care. I would strongly recommend taking your business elsewhere. What a disappointment.

We've lived in Franklin for 28 years and have used Lewis Glass for…read moremany projects. They always do a superior job for me. Last week I took bookcase cabinet doors, to their shop, for glass to be installed. Tommy Gatlin was so accommodating and professional! The job was completed when promised and the cabinet doors look great! Thank you Tommy! Betsy Priddy Franklin, TN

Glen and Seth were our builders and did a phenomenal job in taking down our old deck and…read moreconstructing our new one. They were prompt in showing up each morning, cleaned up the work site and very meticulous about the construction. I feel the deck is very well built and will be an area full of fun for years!

Believe the reviews, folks, at least for the Nashville, TN division. We paid just over $10,000 as a…read moredeposit in early November 2022 to reside our 2 story detached garage with HardiBoard. We weren't concerned with the cost; just that it was done right. The sales rep - John Hinely - said all the right things typical of a sales pitch, but we were already going to move forward as our current home is all brick with Hardi accents. We wanted the old detached garage to flow well and vinyl was never an option. Our house was a tear-down/rebuild but we decided to keep the existing detached garage since lumber costs are still so high. Our job was supposed to be done January 2023 but February came and ZERO communication from Durante. I called customer service around 2/20/23 and got a call from Sean on 2/21/23 stating that my job was delayed because of product availability from the supplier, but they should be able to get to me at the end of March or early April. On April 8, 2023, I attended the Nashville Home Show where Durante had a booth. I asked the sales rep there if he could help me out with some info on our job, and he said he was good friends with the owner's son and would see what he could do, but not to expect anything until the following Monday. This young man made the effort to go ahead and reach out to the team then tracked me down at the show to let me know and I was impressed! Sure enough, Sean called the following week to let me know my job would be starting the next week. FINALLY! Except the next week rolled around and NADA. No siding, no installers, no nothing. Most importantly, no communication. I called Durante again this morning to ask about the job, and requested that someone other than Sean call since he has now lied to us more than once. Someone I later understood to be a 'William' called back a bit later and sung the same story we always hear - oh your siding *just* came in and we were *just* about to schedule your job... You know the routine. BUT 'William' said the octagon gable vents we ordered in NOVEMBER 2022 weren't there and it was gonna be another 2 weeks before they would arrive. That he had gone to great lengths to call other suppliers in the area - ones they don't even deal with - to see if they could move forward but he had no luck. He said this like he was doing us a favor. Mkay. So, since my siding was allegedly there, I asked William to send me a picture of my siding that was there waiting on the vents. He balked and said they they don't have the siding - it comes from the supplier directly to the job site. Ok then, call the supplier and ask them to take a pic of my materials and send it to me. William didn't like that, I guess. He kept blaming the supplier for the delay and when I said I didn't care whose fault it was, that we purchased the siding and install job from Durante - NOT the supplier, he got big mad and said he wasn't gonna be talked over (and I interpreted that to mean 'by a woman' based on my interaction with Sean at the pre-job visit - misogyny is a real thing, ladies) and hung up on me. Guess he forgot to put on his big boy pants this morning. Way to represent, 'William'!!! So now I'm waiting on a call from a 'Scott' to see how this can get resolved since we're locked into a contract. Since I have absolutely **ZERO** faith this Hardie job will be installed correctly by this Nashville outfit, I will hire a home inspector or two to do nothing but stand outside and inspect every single board and piece of shingle that goes up on my garage to ensure all the flashing is installed to absolute spec as set forth by James Hardie. I also don't trust Durante at this point to honor any warranty since the head of the Nashville office is such a snowflake he can't take honest criticism from a woman, so it's gonna be installed absolutely, 100%. BUYER BEWARE when getting a quote from Durante. They sought me out after I filled out a questionnaire about Hardi installers in Nashville and I think I now know why. They also participate in high pressure sales tactics to get you to buy that day WITH a 30% deposit likely because they need the up front cash flow, even though they tell you it's to secure your place on their install calendar. That worked out well, now didn't it.

The customer service was excellent. The service was very quick. Chris was great to work with from…read morestart to finish. His work was impeccable and he was very respectful, knowledgeable and kind. Highly recommend them.

Very friendly staff and cut the glass to my specifications, with a very reasonable priceread more

In a world where most things go wrong, Genesis Glass does the upmost to make your experience…read moresmooth, professional, and accurate (unlike 31W). I'm grateful to have found such an experienced glass company. Even when the manufacture sent some of glass wrong, the installers were honest about it (I know because I called the manufacturer to check). They put a "RUSH" on the order to bump it ahead in line and had to project completed within the week. I have not experienced this level of professionalism in any other glass company that I've done business with. Thank you Genesis Glass! I really appreciate you helping me complete my projects over the past few years.

Excellent experience, start to finish. Great design suggestions, quick response with contract,…read moregreat installation team. Absolutely love the finished result.

Had a couple cracked panes and couldn't find a replacement window anywhere. So glad I came across…read morethese guys. Came back few days later and it looked like new. They also helped me with replacing the tilt latches and replacing the balances which she had to order out of a catalog. Doesn't seem they up charged, either. Probably spent 1/3 the price even if there was a replacement window. Highly recommend!

Short version: My $355 glass replacement turned into an $1800 glass replacement…read more Long version: I am giving a two star review and not a one star review because the two women who work at the front desk were very polite and responsive. The delivery team of two men was also kind and professional however the glass maker was probably one of the rudest individuals I have ever encountered. I called All Star Glass to see what their typical wait time for replacing a piece of glass was and they notified me 24-48 hours. After reading the Google reviews it seemed that this was the norm for them. This was important to me because I dropped the glass off on a Monday and needed it by the latest Thursday because I had a flight out of Nashville at the end of the week. I also didn't want to not have a front window for my living room for the entire week especially when I was not there. No worries however because I was told it would be done Tuesday. After receiving no update on my glass, I called them back and was told it would be done the next day (Wednesday). After again receiving no update on Wednesday, I called again and was told it would be done Thursday. By the time Thursday rolled around I called back and was told it would be done Friday even though I made it clear early in the week that I had a flight to catch. When I called Thursday, the woman at the front desk handed the phone over to the glass maker who immediately started yelling and getting very angry, telling me that NO ONE told me the glass would be done in 24-48 hours (just read the other comments. This seems to be the norm) and that HE told me it would be done Friday (I would have never agreed to this in the first place considering I had a flight and wouldn't be able to get the glass on Friday). The glass maker continuously called me a liar, yelling at me, threatening to hang up and not make the glass, saying that no one told me 24-48 hours despite the fact that I was told MULTIPLE times that this is how long the order would take. I tried being cordial as I shared my frustrations of needing to now change my flight but the glass maker didn't care, continuing to throw personal jabs and calling me a liar, referring me to the worst customer he has ever dealt with. Every time I tried calming him down (because I really did need the glass) he continued throwing personal shots at me. Very unprofessional. $355 for glass and $1500 later for having to change flights at the last second, the glass is installed. I would strongly recommend that the owner of All Star Glass gets a new glass maker as the current one is not well.

Chris came out to my equine training facility for free estimates on windows and inspections. Stated…read moresince double-paned and only 1 pane was broken, it was okay! He also closed all my windows cause I couldn't reach them. Very professional, honest and friendly person!

Attn!!! Please read before moving on to a different window company. This company is the absolute…read moregreatest window company to use. They are available all the time for any questions and will go above and beyond to fix any issues. But even before all of that, They have THE BEST prices of any window company. I have been solicited many times and had companies visit my home and demonstrate their product. Window Depot not only matched the exact same quality product but at thousands, yes, THOUSANDS of dollars less than any other company I have met with. And here's the kicker...They are fully licensed contractors and can build a home from the ground up so they can do any home project that you need... and here's the kicker part 2....their warranty on ANY of their work transfers to the next owner should you decide to sell you house which is an amazing selling advantage for any seller!! Lastly, this is a family owned and operated business so they treat your home project, which ever it may be, as if if it was their home they were doing the work on...Highly recommended!!!!!

Dan is awesome. Great service, accommodating, offers up ideas and his pricing is affordable and…read morefair.

This is our 2nd house to use Duff's Blinds Custom Window Treatments. Both times we have been taken…read moreso well care of. During COVID, of course, like all other businesses the manufacturing of the Window Treatments have taken a week or so more for a specific item. However, it positively is worth the wait and I am pleased with every single window treatment. The best part of using Duff's is I don't have to worry or think about anything once I call to place an order. The measurements are promptly taken, and I get help picking out the specific type of window treatment, and then I can take it off of my to-do list because in a few weeks every window will be complete. All I have to do is open my door to let the window treatments come in to be installed. We have a variety of kinds of treatments and all are spectacular. Since the company has grown from the first time we used it, additional staff has been hired to help with installation. And the hired staff installers were in and out of our home in know time. I love that the company takes such pride in doing great work and helping me to pick out or suggest a particular kind of window treatment for a room based on its purpose. For example, we have beautiful roller blinds in two windows that allow light to come into the home but doesn't allow someone outside to see in. We have two honeycomb blinds in rooms that were getting a lot of sun; these have cut down on the temperature change. And in our media room we installed blackout honeycomb blinds that absolutely work --when down the room is totally blacked out and a great for movie night. In most other rooms and garage we have the regular high quality white faux wood blinds. We had these in our first home and these ended up being our favorite! I highly recommend them for any room and they really go with any decor. And I will be calling them back to door our southern shutters for our dining room as soon as we are ready. We had some of these shutters in our first home and it is a capital investment in your home that increases your homes value. These shutters really impress buyers!

I've worked with Sterling since the late 80's and installed a few hundred windows. He was always…read morecourteous and professional. I got great windows and service. Good advice and made a good friend as well. Highly recommended. Can't go wrong here

I'm reporting for a friend who was incredibly pleased with their service and professionalism, and…read morethe speed with which they finished replacing three of her windows.