Placed an order online for cremation jewelry. Received an email receipt. Website states will ship same business day. 1 week later, no shipping email received. Tried calling the phone number on the email, out of service. Try emailing the email provided on the receipt, not a valid email. Tried calling their main phone number from the website, rings a couple times and goes to voicemail. Had to call my credit card company to dispute the charge. What a terrible way to do business when you are dealing with a service for people's loved ones cremated ashes. read more

I went against my own advice in the first review I left. 10/10 DO NOT RECOMMEND. STAY AWAY. On June 16, 2017, I placed an order for a necklace that would have my cat's ashes made into it for $1,849. The kit arrived on June 19 with no directions, just a plastic spoon and container. I already felt uncomfortable messing with my pet's ashes, so I called and was told how many spoonfuls to add. Okay. Whatever. http://i.imgur.com/a7mxPa1.png On June 23, I shipped it off via USPS Priority Mail Express. They marked it as "Cremated Remains," which I didn't even know was a thing but appreciated a ton, knowing my package would be treated with a bit more respect. http://i.imgur.com/pf6EVa6.jpg And this is where the shit hit the fan. I called Cremation Solutions via the phone number on their website that Saturday just to let them know I'd shipped it out. This wasn't during their business hours, but I assumed they'd get the message. Monday came around. I heard nothing. I called again. Tuesday came around. Nothing. I called multiple times. Over the course of two weeks, I called every business day with no response. The tracking noted that it had been delivered but no one was there to sign for it, so they'd left a note and it was sitting at the post office. I was infuriated, upset, distraught that my cat's ashes might be lost or I was being scammed. I didn't know what was going on. By the end of the second week, I told myself I'd blast them on social media, as my cat had a pretty hefty following of over 50k on Instagram. So I did that. https://www.instagram.com/p/BWQI3YMFbtH/ Within 10 minutes, I received a phone call. Ten minutes after two weeks of calling with no answer. They claimed that their phone line hadn't been working properly and they hadn't gotten any calls from me besides the one I had left that morning, but they'd been on the other line and were returning it now. How convenient. They said that the jeweler, who for the record, was the nicest person I spoke to and I believe contacts through the company so no discredit toward him, had already picked up my package and that USPS just doesn't update their tracking correctly. They said they'd call him and give me a call back. Okay. I get on Facebook to find that my comment and tag had been replied to by Cremation Solutions saying, "We repeatedly replied to this customer and let her know the ashes were picked up right away. The tracking stating that the package was not pick up was just plain wrong and we assured the customer." Lies. I had been calling every day. No way in hell would I have missed repeated calls. https://www.facebook.com/DogandACat/posts/242428396247302 I get a phone call back from the guy and he says the jeweler is on the way to pick up my cat's ashes. Wait, what? Hadn't he already? Guy on the phone says Facebook guy was thinking I was a different customer from Europe. Okay, whatever. Says the jeweler will probably call me asking for tracking info. Jeweler was super nice, got my ashes. I called USPS corporate who called that post office just to double check that everything was legit. It was. Cool. I take a nap because I'm stressed out at this point. I wake up to several of my friends asking if I'd seen my public Facebook page for my cat and dog. I run over to it and find that the person from Cremation Solutions had posted a picture of my cat's ashes in the plastic jar I'd put them in with the USPS paperwork beneath it displaying my home address. My home address where my dog is often in the backyard. Where 50k+ Instagram followers can now see it. It had been up for hours. (Because let's get real, my naps are not actually naps as much as sleep.) I delete it because I'm pissed. http://i.imgur.com/Bqdo4iY.jpg Jeweler had told me he was going on vacation, but that he'd get to it in probably a few weeks. Life gets busy. Suddenly it's September 5. I call after hours. Get a call back the next day. Guess they fixed their phone? They say my necklace is done, but they weren't sure how to send it because Hurricane Harvey. I live in Austin, which was mostly unaffected, but okay. They say Houston is the main hub for mail in Texas. Well, I don't know about that, but I doubt they're sending mail through Houston right now. Also, why wasn't this sent out way the hell before Harvey? Like... It's been two months. I get the necklace September 8. I asked them to email me the tracking info because there have been break-ins to our mailboxes. I never got tracking info. It didn't need a signature, just sat in my mailbox. Whatever, I have it. The certificate says it was created on July 21. So why they didn't send it out in July. Or August. I don't know. http://i.imgur.com/krfOwom.png http://i.imgur.com/F1iAWlz.jpg Needless to say, very unprofessional responses. I was harassed on the phone prior trying to get info on colors. They sent out private information on my public pages. Would not recommend going through this company if you can find somewhere else. read more

So...after initially having a MAJOR problem reaching them by telephone , it appears that they are reachable by email and correspond well thru email. I did order an Urn. The price was fair and delivery was quick. read more

I cannot stress this enough DO NOT, DO NOT do any type of business with this company! I purchased a monument urn on April 28th to complete my mother's memory garden. Two and half months have passed by and Jeff Staab/ Owner of Cremation Solutions was unable to provide me any information as to if I would be receiving my purchase. Jeff does business with third party companies whom he blames for any delays. Jeff NEVER takes responsibility! Communication, regardless by phone or email, with Jeff is absurd! Jeff will delay any type of communication with you up to a month before any response is made. The main number is just an answering service and the companies social media profiles are just blogs (for good reason due to the bad reviews the company would surely receive). The grieving process is difficult enough and having to deal with a company like this is added headache and heartache. Let me save you time, when disputing your refund DO NOT go through the company go through your credit card issuer for results. FOR THE SAKE OF YOUR LOVED ONES, STAY CLEAR from Cremation Solutions! There is literally no SOLUTION! read more

I had gone on the Cremation Solutions site in search of some type of jewelry to memorialize my recently deceased grand daughter. I decided to check on the company by going to Yelp and check for any reviews. This company will not see any of my money. If they cannot give acceptable service for animal ashes I would not trust them with human ashes. i have been around for a long time and have learned that there are some providers of services you need at very emotional times that will shame you into overpaying and will promise the moon until they get your money then they under perform. read more