I had an extremely disappointing experience at Crenshaw Hyundai Burlington NC. I dropped my vehicle off at 9:30 a.m for a manufacturer recall service and was told I would receive a phone call when it was ready. NO ONE ever called me. At approximately 5:45 p.m, I had to call the service department myself to check on the status of my vehicle. I was told it was ready and that I could still pick up my keys before they closed. I arrived around 6:10 p.m expecting a simple pick up because there in no charge for recall. Instead, after waiting several minutes, an older employee approached me with a hostile attitude and said, "What the f* are you coming this late for?**I explained that I was only following the instructions given to me by the service department because no one had called to let me know my vehicle was ready. Rather than apologizing for the dealership's failure to communicate, I was treated with profanity and complete disrespect. If someone had simply called me when the recall was finished, or politely asked me to return the next business day, none of this would have happend. There is no excuse for speaking to a customer this way and said just go out. Customer service starts with communication and basic courtesy, and Crenshaw Hyundai failed at both. read more

This is purely about the gentlemen at front end of the service department. The rest of the business seems friendly and helpful. I'm not sure if it's because I'm female or because I didn't purchase my car from this dealership but today was my final straw. I've had FOUR horrible experiences with them over the past year. All waste of my time - which is money, when you rearrange work to see them. First experience - They talked me into new tires, but then measured them wrong, priced them wrong and while they honored the other price the gentleman made it seem like it was my fault and that I was blessed for this inconvenience. I ended up waiting for 5 hours when all I wanted was an oil change. Second experience - my tire went flat and remember when they put new tires on...they lost my lock key. And were absolutely no help. They claimed the didn't use it but then why was my compartment gone through. I had to get my car towed to another dealership and they helped me get back on the road. Third - After my inspection last month with their service shop - I thought my car was all ready for a road trip because there was no communication that my front tires were already needed replaced, my front guard was not fully attached and had not been for awhile. I also had 3 recalls that were not mentioned or addressed. This shows me they have an overall lack of quality communication or desire to keep their patrons safe. Fourth (I know - why would I go back??) Because I can drop the car off at 8:30 am and still go to work. Dropped my car off to replace the guard. I made appointment 2 days in advance told them the issue. I asked for the part to be replaced, the 3 recalls handled and an oil change. I had to call them at 345 to see the status of my car. They called at 400 that my car was ready and I could come pick up. I did that...I went to service desk both directing me to the cashier. I go to pay and I'm asked why I'm not being charged for the replacement part and the labor - Here the part needed ordered! They had my car for 7 hours and they saw me when I came in and not one of them could tell me they didn't resolve the main objective I came in for. Unbelievable. I went to the parts department made sure the part was ordered and the very nice gentleman there is going to call me and I'm going to handle myself. I know cars and parts ..it's not that I can't do it myself - it's just that I chose to pay for it to be completed. I feel bad because in several months I'm going to upgrade my car and the nice sales woman will not be getting my business because of their service department. I can't keep coming to a place that doesn't communicate, makes you feel stupid for asking questions and wastes my time. read more

I went in the shop for a basic car . You see many people should be shameful for giving bad remarks to the people I dealt with! Every single salesman went out of their way to find me a great deal on a pre- owned automobile. I found nothing wrong. I guess people who complain that they " couldn't be without their new car on time during a pandemic " should understand the piece of crap cars I have had to drive before getting a very nice one! I couldn't be more proud and happy with the service, staff, vehicle, warranty, and price! Thank you. Sincerely, Michael Tarasewich read more

Bought a brand new Hyundai Tucson 2025 with full coverage up to 100,000 miles beats regular renting an suv when you use it for your own or use it for Uber/Lyft! read more

The way staff are treated here is absolutely terrible. I would not recommend this place to anyone. In just the past month, eight employees have left due to the poor management and complete lack of care from those in charge. Avoid at all costs. read more

I purchased the Hyundai from Crenshaw. The motor had an oil consumption problem. They finally replaced the motor after going through the Hyundai protocol. During that time, (4 years ago) they had a great dependable service writer named "Robin". Hyundai had a white paint issue and agreed to paint the roof of my car in 2023. When I picked it up, I noticed small spots that were not painted. I pointed the spot out to the service writer. He indicated that the spots were not big enough yet. Hmmm.. The spots got bigger and I took it back , they photographed the areas and said they would be in touch. After 1 month, I call them to follow up... I was told that Hyundai had not gotten back. I ask if they had followed up? I was totally disregarded by the service writer and I requested to speak with the service manager. Of course he was not available. I called back in and left a message for the Dealership owner and Service manager because of the "crappy" demeanor of the service writer. When I expressed my frustration to the phone receptionist with a choice word... the service manager contacted me immediately. I knew he was mad, I could feel him trembling through the phone. After we exchanged words, and he told me that he did not make the cars, a lot of people had the same problem and could not get a auto body shop to work with Crenshaw. I told the Service Manager " if they had painted the entire roof and not spot painted it...we would not be having this conversation. I expressed my piece and he hung up on me. Hmmm... another red flag! Come to think about it... Burlington and the surrounding areas are loaded with auto body shops.... and nobody will work with Crenshaw Hyundai?? That's a suspicious red flag! I contacted Hyundai Corp., and found out that the Crenshaw Hyundai Service dept had never submitted the "Assistance request" for the paint repair to Hyundai USA. ( Remember, the service writer said" Hyundai had not gotten back with them) also; ( Remember the Service Manager said, they could not get a body shop to work with them) Well folks, which is it??? Answer: Neither It was all a big brush off and lie! The Hyundai Corp. Customer Care was looking at all of the "requests and service" that had been done on my Hyundai! No Service was ever requested last month to redo the previous paint repair.. by anyone at Crenshaw Hyundai! That is Crenshaw service for you! What they are good at doing is taking your money and wasting your time. I was given a "Case #" and instructed how to follow up. I called Crenshaw back to report what the Hyundai Customer Care told me, and told the receptionist that I would like to speak with the owner about the "Lie". The owner was not available. A few moments later, I received a call from an old man that said he was the owner.. He said that he wanted me to listen. He had me on speaker but, I had him on speaker also. He told me not to ever come back, do not step foot on his property and get an attorney if I wanted to, they were use to fighting situations like this. Hmmm... I tried to tell him that his service department never turned in a request to Hyundai about the repaint. He told me that ... I was a liar and he doesn't make the cars! Hmmm... Folks... at the end of they day, every dog has a day but, every bad dog has two! If you like the Hyundai... You may want to shop around at other dealerships. I wanted to see what kind of reviews "Crenshaw Hyundai" had.. well, not so good. If a lot of other people are having this trouble, it may be that the "Assistance Requests" has not been turned in. If your time is being drained and you are not getting anywhere with Crenshaw Hyundai, do your diligence! Follow up yourself with: Hyundai USA Corp. Consumer protection/Federal Trade Better Business Bureau NC State Attorneys Office and of course... there is the TV troubleshooters. When all I wanted was Crenshaw Hyundai to be honest, truthful and stand behind the previous auto painting recall they did back in August 2023. Let's not forget that I was reminded by the Service Manager and the Crotchety Owner... " We do not build the cars". I got news for "anyone" that deals with Crenshaw Hyundai.. "They do not support the name of the automobile they sell nor the customer that purchased from them. Nor do they stand behind their service they have previously performed on your vehicle. You will love your Hyundai.. until you have to start dealing with recalls, and the Crenshaw Hyundai disregarding service dept. and lets not forget the sad crotchety owner that only wants you to hear him.. does not want to hear the documented truth about his service dept. nor even cares about the Hyundai customer. Why should he.. in his weak little mind, he has considered that he has already been paid and has your money. ( Just as a point, the Better Business Bureau revoked their accreditation due to complaints filed against Crenshaw Hyundai for failure to respond. ) The above review was driven and written with truth! read more

It went from "i will get the car written up after lunch and try to at least run the car for some code to get us started. if anything changes or if they get any info on the car i will let you know. have a great day!!!" To "I have cars that've been here since the 3rd that haven't been looked at and I'm in line behind those cars." Over promise and under deliver is the absolute worst when it comes to customer service. Just be honest and do right for people. That's it. Take care of your customers with honesty and being upfront. I would have rather someone say "Franklin were swamped so it Will take a while to look at it, you can leave it here or try someone else. Smh. read more

I had taken my car to Crenshaw Hyundai due to a recall notice. Crenshaw installed a new software update and ruined my transmission as a result. They replaced my transmission with another one and in the process had ruined 3 of the 4 car rims. When I explained the damage to Chris Kerns (General Manager), he told me there was "nothing he could do about it" and said "he had already given me a new transmission". Chris Kerns was extremely rude and unprofessional, did not accept responsibility/accountability and refused to help me and threatened to call the police which he proceeded to do, he claimed I was trespassing which was a blatant lie. I explained to the police I was there to pick up my vehicle and found damage, the police asked me to leave and file a complaint which I did. As an army veteran and senior citizen I felt totally disrespected and was treated horribly by Chris Kerns (GM). Not only did Chris Kerns (GM) call the police under false pretenses and lied to the police about what transpired he barred me from ever going back to Crenshaw Hyundai. Making matters worse, the transmission Crenshaw Hyundai installed was malfunctioning and needed to be replaced again by another dealership (Capital Hyundai). I am still waiting for reimbursement of the costs I incurred to the damaged rims caused by Crenshaw. read more

No i brought my car in for warranty work they tried give me the run around on it said they going replace the breaks so rotor's be under warranty then they lied didn't do breaks and ate my tires up for issues i was having then i had buy nee tires out my pocket they had car five days parts went somewhere else then after picked up they forgot to do something while it was there and had bring back had wait over two hours for them do what they should done when they had the car they really need new management there read more

Well, since there is not a zero-star selection, I will have to give them one, even though they did not earn it. I went in for my first service appointment on a brand-new vehicle and was treated very poorly. I thought that the staff would be similar to other dealerships, dressed professionally, and treated customers well, but they were not. The service staff, along with their manager, could use some additional customer service training. Also, beware and review the fine print on the terms of your loan. When we received our first bill the term and interest rate were higher than what was previously promised. read more

They get a star because the guy who sold me the car was good and helpful had I known he was leaving two days after that to go work somewhere else, I would have looked elsewhere as that was a clue. I bought a brand new car here and under the urging of Phil Sumner that handled the financing purchased the additional insurance through Zurich. I remember the conversation before I got it because I had already signed the paperwork for the car when he said that many customers go for the additional insurance through Zurich because of the windshield coverage alone, said folks had gone out the lot and up the street and a rock hits the windshield and with that coverage it was fixed, so we shredded the original paperwork to add the additional insurance. Mr. Sumner led us to believe that purchasing that would take care of any issues should the windshield be damaged. Needless to say a year later crack in windshield from rock, when I go for the assessment at Crenshaw Hyundai in Burlington I am informed that Zurich only will cover a repair not a replacement and my windshield needed a replacement. After speaking to Mr. Sumner he advises that he thought it did cover replacement, he takes the time to scan the Zurich QR code to pull up the website for details and the video promoting the warranty services about benefits and the person in the video is clearly heard saying windshield replacement was part of the covered service. Mr Sumner even said he heard that and said he would look into it. Several days later he emails me that Zurich declined to cover the claim as it was a replacement not a repair and he was sorry for any inconvenience. He sent the attachment with the exclusion of that coverage from the adjuster. That means nothing because we have paid in full for a service that is not even available, there was no indication of giving us back monies that were paid or discontinuing the service just an oops 'my bad', this is their job to know what you are pushing off to buyers. I am on a fixed income and this is not right. My husband went to the dealership to speak with Mr. Sumner who said he would reach out to GM about the situation after waiting for several days for him to return his call and getting his voicemail when he attempted to make contact. He was greeted by the Chris Kerns who is in the local commercials he asked could he help. After talking with my husband about the issue Mr. Kerns' tone changes and he becomes rude, and he asks what do we expect the dealership to do and when faced with facts on the situation of reasonableness on our part to resolve this he says "This Conversation is Over" and walks away. Their slogan 'you come first' must be reserved for their special folks because I have seen none of this. They get the money, upsale on a protection plans that they have no clue about and then backtrack when you call them on it. I have no intention of going back here for any more services, I don't care if they are right up the street from the house. In this day and age when there are so many other options to choose from you would think businesses would think about how they treat people. But you get back what you put out which explains allot about the turnover there. It's all about the sale and heaven help you if it's anything else. I believe in reviewing and telling folks how it is so others aren't taken advantage of. read more

The engine in our car went out. The shop was unable to fix it so we had our car towed here. The car was there for one entire week and we didn't hear anything back from them. They couldn't offer us a loaner or anything. We remained patient and called the next week. They told us the car would be ready by Wednesday but Friday came and still no car! Two weeks without a car...do not go here read more

I was in the market to buy a new Hyundai Sonata Hybrid and all the dealerships near me had completely sold out of them. I called Crenshaw and Chase answered and immediately checked what they had on the lot. He sent me pictures and made the process smooth. I had a trade-in and I was able to send that info over and fill everything out before I got there. When I arrived the car was full of gas at the front of the dealership with a sign welcoming me. I had a great experience here! I would recommend them to anyone. Chase was welcoming and checked in with me a few days after the purchase as well! read more

If you want to purchase a car at MSRP, this dealer is not for you. Buyers be aware, Hyundai is against the dealerships that takes advantage of customers And stay away from Sherod Solomon, he makes fun of customer that doesn't want to pay MSRP read more

I called in advance to schedule a test drive for the new 2022 Santa Cruz and informed Wendy that I wasn't buying for another 2 months but wanted to test drive because I was trying to decide what car to go with. when I get here from 45 mins away I'm told I can look but I can't drive because I'm not buying for another 2 months. That's complete discrimination and I will be sure to have this reported. 2 hours of my time wasted and doesn't allow me to test drive because I'm not buying same day. read more

I was very surprised by the negative reviews about this dealership. When I traded in my Elantra Touring they offered me an amazing trade in. My sales rep Robert still keeps in touch wit me and checks in to see how I am doing. They have amazing customer service The Service department is one of the best in the business. I can get my car in and out quickly and they give you a great cookie. I have dealt with another Hyundai dealers in the area who truly had a bad Service department but Crenshaw Hyundai is not it. read more

DO NOT do business with Crenshaw Hyundai of Burlington. They are not honest and will try to rip you off. They will say one thing and then do another. Very dishonest. I am currently in contact with my law firm and will be seeking litigation to remedy what they did to us. I will take litigation for as long as needed. I contacted 5 on your side (a local news station) as well as the Department of Justice Consumer Affairs Division. I am also seeking a permit to physically protest their establishment. I have 41 others, so far that are willing to participate along with me. STAY AWAY!!! You will only be disappointed. If I could choose zero stars I would've. read more

Crenshaw Hyundai - #stayaway - Auto Repair Near Me - Burlington, North Carolina

I always thought this dealership had a good reputation though I haven't bought a car from them. They found a car I wanted and let me know. Buyers beware, before you waste your time, they are price gouging and charging a "market adjustment". I'll stay with the VW/ Subaru dealer near them that is NOT doing this! read more

The most unprofessional dealership I have ever dealt with. I HATE that I purchased my car from them! The sales experience was ok. I mean the harass you until you buy. But after that, its been a headache to get warranty work done or even encounter someone there,including the general manager that I just got off of the phone with, who demonstrates appropriate customer service. He told me that finding 10 workers for him, would solve my problem. I'm not his hiring manager! If he talks to his employees the way that he just spoke to me, I understand why he is short staffed and has had to work in the shop the past two days. I know everybody is stressed, but I expect to get the warranty service that I paid for. Now I'm paying car payments on a car that doesn't work and only authorized techs can work on it or it voids the warranty. What am I'm to do? Yes, that's right! Find HIM 10 workers!!!! read more

The professional staff and the managers at this family owned dealership showed respect and integrity in meeting the service needs of my 84 year old mother. We as a family are so very appreciative of their timeliness in fulfilling our service needs, and when next in the Burlington, NC area we will look forward to continuing a cordial relationship. read more

I want to thank the Crenshaw Hyundai Team for their patience in dealing with me through my purchasing process. Great team collaboration!! They are very professional and worked hard on my behalf to get me financed. I had a bummer 2012 trade in with major transmission issues, but they made it work. @ Brockie, Great Sales Woman!!! You know your stuff!! Thank you for my brand new 2020 Santa Fe!! read more

I have been callng for 2 days to get a quote on service. A simple oil change and tire rotation. I have called the main number. I get transferred to service with no answer. I do a chat with Kewana. Ask the question. She said she doesn't know. She will forward my question to service. That was yesterday. Still nothing from service but I have had 3 people Robert, Wayne and Wendy call me about trading in my car. Really!! Give me the information I ask for not what I don't want. read more

We alway have Great service from the Crenshaw Hyundai. They make us feel very comfortable and Dennis and Greg and the hole staff are great to deal with. read more

Called looking for a specific vehicle to test drive, the lady on the phone was very short and acted like she didn't care. Didn't even take my name and number to contact me later. read more

Since my first visit at Crenshaw Hyundai, ive been nothing but pleased with their amazing customer service and car service. Every staff member i have met has been extremely kind and helpful. They exceeded my expectations by a long shot! I will be back. read more

I was in North Carolina from Northern Virginia when my 2012 oil eating Hyundai Sonata has been NOT being fixed by Fairfax Hyundai in Fairfax, Virginia where I have all my services done because I purchased the car there. I told my service rep I was going on a trip and I asked if my oil eating Hyundai Sonata was going to be ok. He assured me yes it is fine. I had not driven more than 300 miles since my service. The 2nd day in N.C., my car would not start so I had it towed to Crenshaw Hyundai in Burling, N.C. and it ended up being the battery. The battery was replaced within 4 or 5 days and they discovered my brake cap was broken, which turns my tail light off and on and replaced that. I appreciated they discovered this. Two days later, my car was acting odd again so I took it to Crenshaw thinking it was the oil consumption. I waited for them to look at my car and it was a spark plug. It was replaced free of charge. I was so pleased with them I told them I would write a review. I did not drive my car but maybe twice the rest of the time in NC but the last day I was there I drove it about 5 miles and thought I could smell gas. I was a little concerned but the smell went away. I left on Thursday of this week to return home which is approximately 300 mile drive and when I stopped for gas, I smelled gas which I thought was coming from my car but could find no leak. I got to my street on the return drive and my oil light blinked on. I pulled into my garage and oil was leaking from every place under my car. I let the car cool down, opened the front end and discovered they had not put my oil cap on properly when they serviced my car and it was missing. My engine was covered in oil. So Crenshaw Hyundai is no better than Fairfax Hyundai in Fairfax, Virginia. If I could put a negative rating I would but they make you put 1 star. Please take away that star and 2 more. read more

The service department has got to be the rudest people on the planet. They have been rude before Covid even was a thing. They act as if you are a burden to them when it comes to anything about your car. You must have to be rude to work there and have a self entitled disposition about your self to qualify because they ALL act the same!! I would NOT recommend you doing ANY type of business with them!! My car is covered under warranty and they have giving me the run around for over a year! My car has a recall as well and they don't want to even address it and treat me like I'm bothering them! I'm so sick of Crenshaw and I wish they would be bought out and cleaned out so people in our area can be serviced with respect and kindness. I asked the service manager a question this morning NO ONE was waiting i was the first or second customer and he said I cannot answer you because I am in another screen. Ummmmm ok use the OTHER computer! Like I said RUDE is a understatement!! read more

Quentin and Jim did a wonderful job getting me into my new vehicle. I had a great experience my 2nd time around.

I've only been here for service. They have a lovely waiting room with coffee and fresh bagels, and everyone is just so darn nice! Anything problem, they make right. They don't push extra services on you and you can trust them to get the job done. I don't think I need to go anywhere else to service my new car. read more

Need a more reliable vehicle with better gas mileage. They had just what i needed at a great price. Robert Hughett was the best ever!! Rest of the staff is awesome as well.so if you need an honest deal,stop by and see Crenshaw Hyundai!Thanks a million to Robert and all whom worked on my deal, yawl the bomb!! read more

Always great service! Took advantage of the current tire promotion and got some great tires put on my car for a fantastic deal. Checked my alignment and fixed any little issues. read more

I needed to get my spark plugs changed. I made my appointment online quickly. And when I went to the dealership, they were friendly. I didn't feel like they were trying to cheat me. The guys got me in and out quickly. I'm definitely going back. read more

I'm a recent college graduate and first time car buyer. I had done my research and was confident I'd purchase a Honda Accord or Hyundai Sonata. Even though I thought I was "just looking" that day, David Simmons knew otherwise! He made my buying process enjoyable and educational. After test driving two different cars, I knew the 2013 Sonata had everything I was looking for. David knew the budget I wanted to stay in, as well as the features I wanted in my new car. He was able to meet all my needs! I couldn't have asked for a smoother, more enjoyable purchase. Thank you David & Crenshaw Hyundai!! read more

I first went to Crenshaw Hyundai about 8 months ago for service on my vehicle. Robin was my service advisor and she is the number one reason why I came back today. She is friendly, professional and extremely knowledgeable. She takes the time to explain what work needs to be done and is honest about when it will be ready. I now live in RTP but drive over 40 miles to Burlington because of the incredible customer service I received. Although the Durham Hyundai dealership is much closer, I would rather spend a day in Burlington because I know I can trust the workmanship, pricing and service at Crenshaw Hyundai. read more

Great Customer Service! Friendly courteous staff! Crenshaw Hyundai is close to my work so I get my oil changed here. I drive alot so need my car's oil changed alot. Very clean waiting area/restroom with great muffins. I easily made my appt on line or you can call. read more

They were easy to deal with and treated me with respect, unlike some other dealers I had tried. I got in and out fairly quickly (or as quickly as you can when buying a car). I will be going back for my 1st oil change, which they said is free. read more

Thumbs Down! I have had the same issue with my vehicle soon after I purchased my car. I have taken it to the service department a few times now and once again "your check engine light isn't on and we ran a diagnostic test and we can't find the problem". Don't bother purchasing Zurich Shield because it is impossible to file a claim and the dealership doesn't seem to care. read more

Wonderful customer service from beginning to end. David and Isiah were both super helpful and made the whole process simple and painless. I basically handled the whole purchase over the phone, picked out my car, and it was ready when I arrived. Even got my permanent tags within 5 days. I would definitely recommend them to anyone. read more

This is absolutely the WORST dealership I have ever been to!! TERRIBLE CUSTOMER SERVICE! TERRIBLE PEOPLE!! TERRIBLE ALL AROUND!! I have never ever been treated with such disrespect in my entire life. I have been thinking of trading in my Sonata for a newer model and decided to stop by at this dealership since we've been getting letters from Crenshaw. When my father and I arrived, we asked for Chris since we have been receiving letters that were signed by him only to find out that Chris pays for companies to send out these letters (I get it, it's a marketing tool). Immediately we felt like Chris didn't give us the attention and wasn't interested in us. Anyway, Chris left and another really nice fellow stayed with us, brought a couple cars for us to see until we decided on a car. We went back inside and the nice fellow started to take our information, fill out some paper work, and started the negotiations. He gave us a number for my car that both my father and I felt was fair and immediately agreed on it. We didn't even go back and forth because it was a really fair price. The nice guy took the numbers to Chris. We waited, and waited, and waited and finally Chris gives us an offer for my car that was MUCH LOWER than the Kelly blue book AND didn't even give us a deal to even be encouraged about for the new car! So we asked the nice guy if we could directly talk to Chris so he wouldn't have to keep going back and forth and be the middle man. Chris, AGAIN, made us wait and wait and wait until finally he popped his head and said he will be right with us in 15 mins. That's when I said very politely that we were really pressed for time at this point (it was around 1:00 and we've been there since 10:30). Chris finally shows up and we began to talk about prices. He immediately asked what can he do to get our business. We were honest with him and said that we didn't think he gave us a fair deal to begin with. We were discouraged from the numbers especially since the price Chris quoted for my car was much lower than the blue book! Chris was absolutely stubborn and wasn't going to AT LEAST give us the blue book price. It was such a turn off!! He had a terrible attitude and terrible salesmanship. When my father finally threw out a number to see if we could move the conversation forward, Chris got so angry and threw us out the office!! HE WAS EXTREMELY RUDE!!! He caused a scene in front of other customers, told us to leave, and the other owner in the dealership was JUST AS RUDE!!! I will never, ever, EVER, set foot in that dealership again. We were there to buy a car and they obviously had no interest in selling to us!! TERRIBLE TERRIBLE PEOPLE!!! Never buy a car here! I would rather crawl to work on coals on fire than buy a Hyundai from Crenshaw. read more