My appointment was cancelled during my appointment window. I called to see why it was cancelled. I…read morewas told that the technician came by and knocked. No one answered and he heard someone vacuuming. False! A blatant lie that Cox allow their employees to get away with. They refused to send a technician back because "he was already at his next appointment". The service is crap also. I moved in my home in Nov and we are constantly dealing with outages. Im praying we get another major cable provider in this area soon. I would switch without hesitation.

I was visiting the Philippines last month and they didn't allow me to log into my cox account to…read morepay my bill. They kept telling me to "find the crosswalk" like it was some sort of sick game and when I did, they told me to change my password, which I proceeded to do over 3 times. In the end, I was still not allowed to pay my bills online, so I had to contact my father back in Georgia to physically go into the store to pay for the bill. I'd give them 0 out of 5 stars if possible.

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

Nov 2025 Update:…read more After my Internet only bill hit $100.00/mo :-( , I've been looking for an alternate provider. And, because I only have Internet for my place, it took a bit of research to find another provider. But, once I did, canceling Spectrum service was not easy! I know the CSR has a speil that he has to go through, to try and keep you as a customer (going so far as to offer, 1Gb service for$40.00/mo.; Why couldn't they have offered a discount when I called a few weeks previously asking about it?). But, between that, and asking irrelevant (and, irritating) questions, such as who's my Cellphone provider and, how much I pay, it's ridiculous that it took over 14 minutes to cancel the service. And, on top of that, I have to return the modem and router to either, a Spectrum Store. Or, send the stuff back via, The UPS Store. :-( Though, I did like them, their price increases have gotten out of hand.

I have two reviews at once. First review is for the Milledgeville Ga store employees. I…read moredisconnected service and was told on three separate phone calls to Spectrum to simply return the equipment "to any Spectrum store or UPS store". So I drove to M'ville today to return the equipment. The person behind the counter informed me they don't take back equipment because they are too small of a store And I have to take it myself to a UPS store. I said I was told on three separate callast to return to ANY spectrum store or UPS store. She refused. Another guy came from the back and was listening and didn't say a word, so he didn't care either. I guess they can't keep the equipment and make a UPS run once a month. So I called Spectrum customer support to tell them what the Milledgeville store is like. He was very polite and said he would file a report but can't make them take the equipment back. He said that several times. I informed him this is a Spectrum problem, not a ME problem. I'm not driving to an ups store just because they are too LAZY to schedule an ups pickup. I then spoke to his supervisor and repeated the story. I said I was about to film myself walking the equipment into the store and leaving it on the counter. My job and responsibility was done at this point. The supervisor said he would schedule a pickup from my house today. I said that's fine. But now I wished I had said to have them pick up the equipment from the Spectrum Store in Milledgeville ga. There is a reason the Milledgeville store is "small". It's because they treat people like this. They don't contact us to give updates lower prices. They don't stay competitive. They could keep customers before they ever leave, but if they leave treat them with respect. Try that. So the people on the phone with Spectrum corporation were very professional and did what they could. But letting the Milledgeville store dictate if they decide to follow Spectrums rules is ridiculous. Give them what they want. They don't want to work. Just shut them down.

I'd recommend avoiding this service at all costs. If you try it out, you'll definitely pay -- but…read morewhether you get what you pay for is anybody's guess. I signed up for DirecTV streaming via AT&T's internet service and was charged $65 in advance for a month. The website indicated DirecTV would send a device to attach to my television that would enable me to watch the service on my Smart TV. (It's an LG, and the DirecTV app can't be downloaded directly onto that brand.) The device never arrived. I was able to watch the streaming only on my iPhone or by using AirPlay to cast it onto my television. Needless to say, with the avalanche of streaming apps available, I don't need to pay DirecTV as an intermediary for that. After two calls to customer service over the space of a month, I was finally told that a) DirecTV had no record of a streaming device being ordered and that b) ordering one would require an additional $120 payment in addition to the $total 130 that I've already paid DirecTV for its useless "entertainment package." (Yes, DirecTV had no qualm about collecting an auto-payment for the second month of non-existent service, which it refused to refund.) The bottom line: Stay far, far away from this company. You can find better service almost anywhere else. And it's unlikely you'll find a company that cares LESS about keeping your business!

I have never had an issue with Directv. It always worked fine. Until now, I find that directv is…read morenothing but a waste of time. I was able to watch a Laker game before on a sports channel anytime with the package I had and now they are doing everything to block me from doing that as they said it is not in my area since I moved from Los Angeles to Augusta GA. I was able to continue to watch those games when I first moved here back in March til the end of the season but when the season started they blocked and continue to block them giving me a BS excuse about Lakers are not my regional game. My neighbors who are also from Los Angeles are able to watch Laker channel and the games with no issues whatsoever. I think Directv is not what as good as they claim to be. They also said they will never ever add chrome or Airplay whatsoever. I thought DIRECTV had better customer relations with their subscribers and was all about helping customer and all that, well I just saw another side of directv I had never seen before. Now I am definitely sure that they are no better then Time warner cable or Comcast. As a matter of fact I just categorized them in the same level or worse. You are paying a lot for peanuts and bad customer relations.

Worst internet I've ever had in my life but it's the only thing available around here. Constant…read moreoutages, sub 20mbps speeds, crappy modems, terrible customer support.

Do not del with Kinetic they are awful! They will lie to you and when it rains you'll have NO…read moreinternet for a week or more! Bad bad customer service!

Every few weeks I go through a phase where my internet services disconnects randomly for a minute…read moreevery few minutes. I am unable to do anything that requires a stable connection. Unfortunately less than 1 star isn't an option, neither is any other cable ISP in most of Waycross. They know they are our only option and treat us like it. Service more expensive than my car insurance should not be worse than no internet at all.

Will be looking for other options! Service person showed up with adittude as he was on the phone…read moreyelling at someone, he was just rude and when we tried to complain the office manager (mike),he got agumentive. And their offices don't me handicapped requirements and their response was too bad. Avoid if possible!

If I could rate them 0 I would. I waited an entire morning, 5 hours only for the guy scheduled to…read moreinstall my Cable or Satellite call me to say he forgot about me. He also then proceeded to say o by the way I can't put a dish here. I instantly started to contact customer service because now my credit was ran for no reason, the customer service rep refused to let me speak to a supervisor. I was angry about not being able to receive cable with at&t but after going through such ignorance with customer service I will do without.

The worst service provider in the industry horrible customer service high prices for less than…read morehorrible service will be purchasing a fire stick tomorrow.Would never recommend to anyone not even my worst enemy...

Direct TV is okay with decent customer service but it is a shame they are associated with AT&T…read more There price sucks, and it changes every month, the price changes, not your services. It is Ridiculous that your bill literally changes every month! When you call and ask why, they talk in circles, and try to justify their actions but they don't tell you anything! No trust in this business. None.

We have been a customer with Directv for over 7 years and it just keeps getting worse. Customer…read moreService is very poor and pricing keeps going UP, especially since they switched over to AT&T. Just recently we discovered that when Directv switched over to AT&T handeling everything, they took it upon themselves to place us under a contract, without our approvel or knowledge. We have to continually call and are bounced around, disconnected, and given different stories. They are truely horrible and would not recommend them to anyone; Directv nor AT&T.

Moved out of my house of seven years, all that time I was with Spectrum. Service was fine, and I…read morehad to reboot the modem after storms but overall no complaints. I would happily give a four star rating...until today. Spectrum gets two stars because of the reliable service and Tamiqua, the rep that was helping me cancel my account. It was clear she was following a script, asking me all sort of demographic information that was not necessary for canceling an account. I eventually asked her to skip the script which she did. She informed me that I would have to pay for the entire billing cycle, which was three additional weeks. I asked her to cancel today and prorate the bill. She said she could not. Tamiqua was wonderful and I give her full credit however Spectrum continues to be a greedy corporation, not really interested in positive client relations.

This spectrum definitely deserves one star because they provided the minimum amount of customer…read moreservice necessary. The lack of listening and lack of providing decent customer service is extreme. Their procedures are inconsistent and vary from month-to-month. This applies to the branch only. I have had spectrum service for nearly a year and I have not been without Internet or phone. If you are in the round rock area and you are obtaining spectrum service, I highly suggest you only work online and have your equipment delivered, because visiting this branch is frustrating and literally a waste of time. I've visited this branch probably a half a dozen times and I have never had good service.