This was my first time at this Wyndham in Palmas. The hotel is located approximately 1.5 hours from…read moreSan Juan Airport. So renting a car is recommended. Palmas is a gorgeous area and the surrounding area is beautiful! It was amazingly clean and safe. You are locked behind security gates that are monitored 24/7. I can't say enough how well kept the place is. There seemed to be more landscapers than clients. The hotel itself is spectacular! Check in was easy and fast. Every one speaks English so you don't have to worry. Parking is next door to the hotel and again very safe. Our room was extremely well kept each day. There is a safe, coffee machine and small fridge. The bed is one of the best I've experienced. It's like you're sleeping in a marshmallow. We sat at the cafe for drinks and lunch one day. Not going to lie the prices are on the higher side but remember this is what you pay for. We had dinner at the restaurant on site called Travo. I had the octopus, she had the grouper. We ordered a bottle of Processo. The food passed all our expectations. This restaurant was an easy 5 star. Service and friendliness went with it. I did not mind dropping some coin on it. The hotel has 2 pools. One with a swim up bar plus a pizza oven. I'm deaf but My girlfriend says they play music the whole time. The other pool was very isolated. A great place to find your peace. We had such an amazing time together here. We even got off the property a few times for dinner. We rented a golf cart. That's $85 dollars for 24 hours. We had a blast discovering all the turtles and looking at all the houses. We are already talking about coming back. Highly recommend coming for an amazing get away.

So this place is beautiful in all the ways you want it to be. Pool, rooms, facility just the entire…read moreproperty. The one thing that can kill a review for me is the staff or having a problem with what I pay for. Had problems with my food and how it took forever. Watched people come up to pool side bar ,order food and then get theres before me. Then it comes out and was cold. Was told one burger would be taken off then was argued with when it wasnt. It was eventually taken off but after the headache was acquired. Maybe it wasnt someone's day but come on. Im on vacation, help me out and just chill

We stayed here for three nights and this place was pretty comfortable. The people at the front…read moredesk were really nice about giving water bottles, advice, and maps for us to use on our trip. Weekend stays include a really loud entertaining band on Friday and Saturday nights which was really fun unless you wanted to sleep before 2 A.M. This hotel is the only hotel in Palmas del Mar with a casino (it's a bit small but I suppose it serves its purpose). Getting around to the beach and everywhere else was really simple. Golfcarts and paths let you go where you want. The pool is nice in the back as well, though I really enjoy going into pools deeper than 4 feet. OH, a warning: be careful when putting in the address for the hotel in a GPS system...be sure to call the hotel to lead you off the main highways and ask the security people in the front how to get to the hotel. We almost ended up in some really random community high in a mountain with narrow roads. Very random indeed.

This place is pretty bad. It's absolutely beautiful outside, being located in the fantastically…read morelandscaped Palmas Del Mar community. It's a golfer's fantasy. But once you look past the pretty scenery, you'll find that this hotel is lacking in many areas. First, the guest rooms. Boy are these run down. My room had no fridge and the deadbolt on the patio door was busted, so I had to use a ghetto pin thing to keep it from being opened from the outside. The ceiling in the bathroom needed paint badly, and there was often not enough hot water in the shower. Their housekeeping staff was pretty forgetful too. On one day they forgot to give me any face cloths. On another day they forgot to give me any hand towels. Checklist, anyone? The worst part about the room is that there was virtually no sound isolation from the hallway, meaning you could hear every hallway conversation and all the music from the main lobby. Lots of noise continuing past midnight every night. It shouldn't take 45 minutes to microwave an $18 steak. That's what I have to say about the hotel's only sit-down restaurant, Sebastian's, which is pretty bad. I went on a quiet Monday night when the restaurant was only at half capacity, but they were running extremely slow anyways. The guys next to us had to wait half an hour for their appetizers. I had to wait 45 minutes for my "medium" steak which was very well done, chewy, and had no juices on top... which to me means it was microwaved or otherwise reheated. The wait staff, although not rude, was pretty much uninterested in the guests and took forever to do anything like fill water or run your credit card. Then there's the hotel's "bar", which is supposed to be a wine boutique. All of the tables outside the bar had a flier advertising a 5-7pm happy hour, with no additional details. So I went in and asked the bartender about it, and he asserted that there was no 5-7pm happy hour. So I picked up a flier off the table and handed to him, and he went and asked a manager about it. The manager told him it was "$2.50 for beers, $4 for rum drinks". What, no wine specials in a wine boutique? Anyways, I went back the next evening to take part in the happy hour. When I got the check, they had charged me $3.50 a beer, $6 for my Captain (rum) and coke, and $4.50 for my Bacardi (rum) and ginger ale. When I called BS, the bartender (same guy) asserted that he'd previously said $3.50 a beer and $4 for HOUSE rum drinks, which included DonQ rum only. Seriously, screw you guys. The property outside of the rooms is pretty nice, with a decent pool, jacuzzi, and a one minute walk across the golf course grass to get to the beautiful looking beach. However, the beach has a terrible seaweed problem. On all but one of our trips to the beach (we were at the beach a lot), there was a ridiculous amount of seaweed floating in the water that all got caught in your hair and stuff. Maybe in the winter the ocean is better, but damn. As for the pool, it's pretty sweet. Gets as warm as bath water, but not much you can do about that. My only gripe is that their list of pool rules posted in both English and Spanish says no glass allowed, but nothing about coolers full of cans. Yet this security guard lady kept going around telling people they couldn't have coolers in the pool area. So we'd just move our cooler 15 feet away into the grass and that was fine. But WTF? The front desk staff at the hotel were fantastic, but the rest of the employees in the hotel (like at the restaurants and such) just didn't seem to care much about their jobs. One example was when I asked the front desk lady for pool towels. She told me she was out but that someone just needed to run to housekeeping to grab a new batch that was ready. She couldn't abandon the desk so she asked one of the random housekeeping guys to go get the towels. He chatted with his buddies in the main lobby for a little bit, went behind the main desk, came out a little bit later, chatted with his buddies some more, and then disappeared. 10 minutes later I gave up waiting and went to the beach with my room's shower towels. Also beware that the hotel charges $12 a day for self parking. This place isn't all bad. They give you one free bottle of water per day in the rooms, have a free internet terminal down in the lobby (which is NOT deep frozen or the like, so beware of keyloggers!), and the Casino has a decent number of slots (only 3 tables though). But for the money, unless you're an avid golfer, I would strongly recommend going elsewhere.

Home away from home..everything you need. Loved it. The rental is beautiful and made me want to…read moreretire here

That's a neat place, it's have everything in house. Make a recervation and you won't regret it.read more

The resort is quiet at night when needed. There are advantages of staying somewhere that is not by…read morea bunch of the popular tourist destinations. If you want a relaxing not hectic trip this would be where you want to go. If you have a rental car it isn't terribly far from some touristy areas keep in mind traffic is a bear around San Juan, but it has its own plaza with a variety of restaurants that is walkable to get to. 2 pools available, one with a bar available at it. There is no hot tub which was disappointing but the pools are nice. The rooms are nice size, decent kitchen with almost everything you need to cook with if you don't want to go out to the restaurants. They're not run down and out dated but not ultra modern. The air works almost too well I had to turn the temperature up at times to not freeze myself out. The outdoor lounge area was nice but if you're by the canal there is a funny smell which I'm not sure what it is but hard to describe, I wouldn't say rotten but almost sewer like. Anyway besides the few qwircks it is a decent place to stay.

The rooms are outdated and run down. missing lightbulbs, missing hair dryer, dirty vents, sticky…read morecountertops on arrival. No ice anywhere in hotel. Broken bathroom hooks in bathroom. Asked for 6 towels and 1 soap. They delivered 4 soaps and a blanket. Check in was at 4; we didn't get out room until 630!!! and never received so much as an apology from the fromr desk staff. Broken tiles in shower, large bubbles in paint in all the rooms. Mattresses need replacing. Seems to be a main thoroughfare through the resort resulting in very loud cars throughout the day and night. Won't visit here again.

Traveling on a budget but want to be on the beach? this place is for you :…read moreI had never stayed at Luquillo Sunrise Beach Inn before, but it had been on my list for quite some time. I've always wanted to spend more time in Luquillo, and after seeing the consistently high ratings on Expedia and TripAdvisor--along with its beachfront location--I decided to give it a try. The property itself is older, but don't let that deter you. The rooms were exceptionally clean, comfortable, and well-maintained, which made for a very relaxing stay. I loved the balcony and watching the ocean from so close! Beautiful sunrise too. Check-in is more laid-back, so don't expect a traditional front desk experience with someone always present. That said, the communication was excellent. I really appreciated that they reached out via text ahead of time to ask about my arrival--it was a thoughtful touch. I arrived earlier than the standard check-in time (as I had mentioned), and there were no issues at all. When I rang the bell, a staff member promptly came out to assist me and greeted me with a warm smile. There's also a very popular restaurant and bar on-site with an amazing-looking menu. Unfortunately, we didn't get the chance to try it this time, but it's definitely on the list for our next visit. The location is another big plus--easy to find, right on the beach, and conveniently close to a Walgreens and other nearby beaches to explore. Overall, this was a great experience, and I would absolutely stay here again. Thank you for a wonderful visit!

King room 3rd floor. Excellent view, helpful staff. The area has many good eating/drinking options…read morewithin walking distance. Diane, Cassandra. Bed was ok, pillows uh. Chairs,towels, boogie boards free to check out at office. Safe and secure area barefoot walk to the beach. 45 minute drive from Sju

The property and the grounds are stunningly beautiful and offer direct access to the beach and…read morenearby golf course. We paid a little extra for a room with a balcony, but found that it only meant a room with sliding glass doors rather than an actual space to sit outside. We were also disappointed to find that the fitness center was closed for renovations and the laundry room was not yet operational. Beware of the mandatory resort fees! We reserved a room for one night through a reputable 3rd party and when we checked in to the hotel, we were told that we'd have to pay an extra $10 for parking each night. We didn't have any other parking options since it is located in the middle of a large gated community, and we accepted the fee. However, we were surprised and frustrated to find a mysterious $40 fee on our bill when we checked out, in addition to the $10 parking fee noted on the bill. It wasn't explained on the bill, so we called to ask what it was for. It was a mandatory resort fee and they explained that they were not required to disclose that to us ahead of time. They told us it was up to the company we reserved the room through to notify us of the additional mandatory fees and that we should contact them. However, Wyndham's own website doesn't disclose that they charge this required fee, unless you go through several steps of clicking on fine print after making a reservation. I'm not sure what amenities this fee was supposed to pay for, other than the pool, since the property didn't offer anything else other than on site restaurants and our reservation only covered the cost of the room. When we called the company we reserved the hotel through, they explained that the hotel did not disclose this fee to them and is not required to, so there was little they could do to help us. In the end, we got a small refund because several of the advertised amenities were not available at the time we stayed.

Amazing, beautiful, serene, stunning views, very safe, close to beaches, fantastic pools, a golf…read morecourse, lovely hot tubs , 24 hour security, quiet. There is so much goodness going on here that you will not want to leave your piece of paradise! The beautiful landscape around you will ease your mind and body. The pools are amazing and the views stunning! I highly recommend visiting here, it's close to attractions, beaches and restaurants. I could live here and that is saying a lot because I normally like going to different places to stay. I will definitely come back here to stay!

Sooo my stay at Condado Vanderbilt Hotel was great from start to finish. Check-in was quick and…read moreeasy, and my room was spotless. The spa was absolutely beautiful, and the spa staff truly made the whole day feel like an experience, not just a service. Poolside, the staff were super helpful and accommodating, which made relaxing even easier. Breakfast at Ola Ocean Front Bistro was fresh, light, and so refreshing. Overall, it was a wonderful stay and the perfect getaway. I'd definitely return!

Three-star quality at five-star prices…read more Be sure to read the fine print when making a reservation. This hotel runs a "20% hotel tariff" scam that gets tacked onto the bill. The only logical explanation is that this policy makes the room prices appear to cost about $200 a night less than the real charges. Otherwise, why not just raise the advertised price by 20%? There is no doubt the property is in a gorgeous location, sitting directly on the ocean. The buildings are in good condition and the staff is courteous. But, I experienced several shortfalls compared to my expectations for this price point. The suites are provided a "butler," but the available hours are 10am to 6pm. The service would be more accurately described as a concierge. Bringing coffee in the morning is not on the list of duties, nor assisting with unpacking or packing or other typical butler activities. Sending out laundry the day before my departure, I asked to have it folded so it would be easier to pack. Everything came back on hangers. My room did not receive turn-down service and fresh towels during the third night of my stay. I asked to have a car booked to the airport from the hotel. The butler got it backwards and booked it from the airport to the hotel. Good thing that I took a close look at the confirmation and noticed the routing was backwards. The breakfast restaurant, Ola, is extremely crowded in the morning with a 30 to 60 minute wait being typical in my experience. The front of the property is in a skeevy neighborhood so walking somewhere else for breakfast isn't a realistic option. It's not bad, but also not a top tier. property.