Although we are new to using an outside source, the experience has been satisfactory thus far. Our rep. Aquila was great. She answered her phone every time we called with a question and explained everything in detail. She was pleasant and courteous. She was patient during technical difficulties and very professional. The only thing I would change is to offer different times for the HOA Board website tutorials and webinars to be readily available any time or pre-recorded for people to use. read more

Crest is the 4th management company my subdivision has used in the past 4 years. I am very impressed with Crest. I can't believe how easy it has been to talk to live agents and get immediate call backs. Jason was especially helpful to me today, at 4:45pm on a Friday! He sent me a personal email granting access to the pool, while I wait for my passes to arrive by mail. Delma and Dylan have also been amazing at returning calls and helping me with numerous needs. read more

Is there anyone else that has felt retaliated against by Crest Management Staff. I filed a complaint on Jan 6, 2026 regarding my HOA representative, and i received a fix it notice from Crest Mgmt. that was created on 2/9/2026. I have lived here for about 18 months with no issues or notices. I looked at the area in question and do not see the issue. There's nothing on my external property that wasn't here when we bought the house Sept 2024. I spoke to the previous owners and they are puzzled as to this. I left voicemails for Mr Higgins and Emily, with the following request: 1. Come show me what the issue is 2. Show me what i violated in the CCR's 3. Clarify how this is not retaliation for my complaint. Thank you Emily for calling me back and answering my first 2 questions. Hopefully your ceo or president will answer my last question.Thank you again for your kindness read more

Street light reported, notified Anna , response received from Center point when the light would be replaced, done, notification when work order was completed, THANK YOU ANNA! read more

Delaney & Carmen, I just wanted to go on here and personally thank you for a wonderful experience living here in your community. I very rarely get a chance to leave such kind words for property management but thank you for turning our three years here into such a positive experience. We loved your community you've watched over and have enjoyed all the perks that the neighborhood has offered! Have a wonderful rest of the year! It's been great living here! I hope my new HOA is as accommodating and communicative as y'all! Crest is lucky to have you both! read more

My experience with Crest Management was extremely disappointing. This matter could have been resolved with a simple email or phone call before it ever reached the point of a lawsuit. The property is a rental, and my mailing address was different from the property address. When I purchased the home, I paid the HOA balance that was due and created an account, but I was never notified by email that another balance existed. I had numerous interactions with Crest over the years, yet at no point did anyone notify me electronically that my account was delinquent or that legal action was about to be taken. Instead, I was sued and incurred thousands of dollars in legal fees over an issue that I would have paid immediately had I been made aware of it. Good customer service should include making reasonable efforts to contact homeowners before initiating litigation- especially when email addresses and other contact information are already on file. A simple email or phone call could have prevented months of stress, unnecessary legal expenses, and court proceedings. I hope Crest reviews its communication practices so other homeowners do not have the same experience. read more

I'm grateful that I got the response from Delaney, your Onsite Assistant Community Manager for Westheimer Lakes POA this morning. Although I did not get all of my requests, but I do appreciate your effective help and warm attention delivered by Delaney. I will keep matching your request and beautifying our community. Thanks for Delaney's wonderful work again. read more

Dahlia at the Splashpad office was extremely polite, knew exactly what to do for the issue I had, and was very helpful! Thank you!

Anna W. was kind and quickly responsive. She took care to answer my questions and provided valuable information. I really appreciate her kindness and her ability to provide solutions for me. read more

HOA Fees End of August, I discovered a misstep concerning my HOA auto payments. I was instructed to contact Jacob N. - accounting assistant. Jacob was very quick to reply to my email and did a thorough job of investigating my account to find a solution for the matter. I greatly appreciated the effort. read more

Delaney in Westheimer Lakes is always such a ray of sunshine when I need help with anything, whether it be navigating the website or more time with letters. Awesome job! read more

It's a shame that 0 stars can't be an option. This organization is unresponsive, irresponsible, inconsiderate, incompetent, and generally a joke as far as property management goes. Multiple years now passes to enter into subdivision amenities have not been delivered so no pool access or anything else. This is done even after the dues have been paid on time and in full. Phone system is basically a waste of money, no one ever answers not even the receptionist, and definitely not the assigned property manager, nor does anyone ever return phone calls. Based on other reviews this organization retaliates against negative reviews, but the truth is the truth. This organization is one that can definitely be classified as a necessary evil, take your money and provide 0 customer service. read more

There is only one person worth talking to at Crest. the rest of the business is complete waste. They literally do nothing. they manage nothing. it's all in the power of HOA. who is an extremely unprofessional person. read more

They ve given me deed restrictions from 1993, policies that belong to an entirely different management company and acted as if they were current. When you ask for real answers, you're met with confusion, delays, or documents from over a decade ago that doesn't match Texas law. Even worse, they've added charges to my account that feel completely fraudulent, fees tied to violations where they themselves gave me extra time. How does that make sense? It feels like they make up the rules as they go and hope homeowners won't push back. Crest should be protecting homeowners, not misleading them or padding accounts with bogus fees. This company needs a serious overhaul. read more

I am incredibly thankful for the help that Dylann provided. I was faced with a challenging situation and they made it so much better.

Delaney was such a pleasure in the North office. Provided me with the welcome packet for the community and help me set up gate and amenity access. Process was quick and smooth :) read more

We've lived in Thornwood a few years and I have to say this management company leaves a lot to be desired. They do a fair job with the pool but as far as neighborhood upkeep goes the bar has been set fairly low. - Matt Ellison read more

I wanted to commend Jacob N. on the service I requested. I was very nervous about how late I was on my HOA fees because of unforeseen medical bills for my elderly folks and when my wife lost her job 2 years ago for medical reasons as well, but Jacob put my mind at ease and helped me with a payment plan that was very manageable. I believe it adds value to the company/organization when the staff is mindful, helpful and knowledgeable. We all need high quality representatives in our organizations and Jacob N. is one of those people. Thanks again to Jacob N. for all your help and to Crest Management for their patience in this matter. read more

JacobN was very helpful this morning in quickly providing me with needed information for my bank. Way to go! Charles P. read more

I normally dislike dealing with HOA's or similar management but I'll have to give kudos to Nallely for being very responsive and helpful. I am not too knowledgeable but with her help the process was very swift and completely erased the stain hoa has for me. Thank you !! read more

I had a lost payment in the form of a check mailed to Crest Management. This triggered a series of time-consuming searches. While Crest waited, they listened, not just with their intellect but with their human hearts. I needed that right now with so much extra expenses at the beginning of the year. THANKS so much for real quality work. "Team Work is a Dream come true Work". May God Bless you and keep you all Safe!" Thank you so Much! read more

We have the best on site manager for Coles Crossing. Andrea is eager to help and is a very friendly face when you walk into the office. She tries her hardest to keep our community on track, whether it is for events or general maintenance. We are very lucky to have her. read more

I want thank TammyMc, and Jon with Crest Management for their speedy response on helping me get my concerns resolved asap. I appreciate both your outstanding customer service. Tammy has always been helpful anytime I received out to her the last 4 years. read more

I know the HOA gets a bad rap. Even I would cringe when receiving one of their letters stating that my weeds had gotten out of hand. But the fact of the matter is that I have chosen to live here so, in some way, I have agreed to play by the rules. And to my delightful surprise, the folks at Crest Management Company are helping with that. They, in particular Zachary (Account Assistant) and Ronald (Community Assistant Manager) have been very cooperative, professional and responsive. For example, I needed some documentation of proof of having paid HOA maintenance fees. I received it next day. Despite the negative comments I come across (on Nextdoor, etc.) my experience with the HOA has been positive. They have a job to do and lucky for our community, Crest has some good people on their team helping give the HOA a new name. read more

Maile DH always responds promptly to my messages and she is kind with every single interaction that I've had with her.

Mai Le was very and kind helpful getting my pool tags ready for summer time at (Kelliwood)

Denise, at Greenwood Forest HOA is a great help. She always responds timely to my requests.

My service request, and the help I needed with the online process for exterior modification went so smoothly today. Kerry assisted me patiently and efficiently. There is always stress involved with permit approval, but I greatly appreciated her patience and professionalism. read more

Tammy Mc has been very helpful to us and assisted us in making our EMR much easier and understandable. She's very good and kind in doing her job. Yes, HOA can be a pain when we have to do improvements that we don't have time for but we have to remember that it helps to keep our community looking good and our property values up. read more

Kerry at the Quail Valley HOA is awesome! She cares about the homeowners, is very helpful and does it all with a smile on her face!

Kendall did an awesome and patient job guiding me through the approval process. I couldn't have done it without her.

I live in Greenwood Forrest and have worked with Denise (Crest Management) before we moved to Houston from California and all I can say is amazing things about her! Denise, you've been so accommodating and welcoming! Quality service goes a long way nowadays and Denise, you delivered just that! read more

Great experience with Crest Management. Aleisha M. went above and beyond to help expedite our ARC approval and kept us informed the whole way. Excellent service! read more

Do not let this company into your HOA! I called the owner Bill Higgins and he assured me that they would run our Annual Meeting according to usual procedure and in the open meeting. When we arrived, Crest had set up a private area and employees were very rude when we questioned it. They locked the gate and conducted part of the open meeting in private. This company is hostile to homeowners, does a very poor job managing our community, and does not follow community guidelines or laws. The community manager Pam is rude and unresponsive to homeowners. Very unethical company that have caused a decline in our community esthetics and service. Stay away. read more

Jacob N. was very responsive in answering my questions. Very helpful as I needed a reply asap.

Thornwood Poor access to CM contacts...no one responds; communication leaves the impression that CM could care less about its management responsibilities for which it's paid for; and inaccurate and non-reviewed financial information casts doubt on its abilities. read more

$1826.95 in fines that I was not aware off. Today I received a bill from crest management and I have been given 50 days to pay for it and if I dont pay for it other charges may apply. So I went around my neightboor questioning my neightboor how were they been treated by Crest Management and every single person is upset at the abuse and harassment received by fines. Some have sold their house to scape the harassment. In the letter they sent me it says that if I dont pay I will be blocked from using amenities. I have attached photos of the amenities that have been closed ever since I move here in 2015. Crest management is an HOA who only takes in and uses their skimmed laws to rob people of their money and joy. Truly and HOA from hell $1826.95 says is true. read more

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Emily L. really came through for me in a pinch and this is not the first time! I really appreciate Emily's dedication to customer service and her positive attitude. Thank you, Emily and thank you, Crest!! read more

Denise has always been extremely helpful and prompt to answer any questions I have had.

Every year, our HOA dues increase, yet the property owners do NOT see the benefits. Now we have to pay for pool tags that should be included in our fees. And if you're hopeful that they will enforce their own rules-well, think again. For over a year I have been asking them to address a neighbor who rarely puts their trash can away. It literally sits on their front lawn all week and it has not been addressed. What a sad little management company. read more