Although we are new to using an outside source, the experience has been satisfactory thus far. Our…read morerep. Aquila was great. She answered her phone every time we called with a question and explained everything in detail. She was pleasant and courteous. She was patient during technical difficulties and very professional. The only thing I would change is to offer different times for the HOA Board website tutorials and webinars to be readily available any time or pre-recorded for people to use.

Delaney & Carmen, I just wanted to go on here and personally thank you for a wonderful experience…read moreliving here in your community. I very rarely get a chance to leave such kind words for property management but thank you for turning our three years here into such a positive experience. We loved your community you've watched over and have enjoyed all the perks that the neighborhood has offered! Have a wonderful rest of the year! It's been great living here! I hope my new HOA is as accommodating and communicative as y'all! Crest is lucky to have you both!

Maybe the whole ranch is built on Quicksand, which is why the residents here are always "Cincing"…read moreinto the abyss. Who knows. Either way it's pretty fancy Quicksand. In a swamp, of course. Cinco Ranch is extremely well-to-do but not nearly as mono-ethnic as some of the areas of Houston Suburbia such as the Woodlands. It's nice out here and there are few good food options along with a lot of brand new Asian dessert and drink places within a few miles drive, so it's a pretty good place to live except for the massive distance from Houston proper.

Magnolia moves money and pays bills and that's about it, unless you're having an immediate…read morecommunity emergency/disaster. Never visits the property or meets with residents. After 3 years, still unable to get a board elected! Procuring property maintenance of any kind is very difficult.

We have used Magprop for about two years. As far as I can tell they don't do anything except make…read moreempty promises. All agreed actions require multiple reminders and request for proof of completion. For as much time as I have to spend personally overseeing maintenance items, we might as well not have a property management company at all.

Took in an Epson EcoTank all-in-one that had been flipped to the ground and the scanning bar was…read moreoff track. I had checked in advance with Nerds-to-Go and sent a photo of how far off the scanning bar was before I brought it in to confirm they could work on it. I understood that once they got into the machine it might be too expensive to repair and there were no guarantees. After taking it in and paying the $99.00 diagnostic fee, I got a call a couple of days later saying. It seems that they had done some more research and realized that given how far off the track the bar was, this was something they were not comfortable fixing and needed to go to an Epson-certified tech as it would require going into the motherboard of the machine. Although I realized that this might not work out from the get-go, from what I can tell, they did not even look inside. I am frustrated I paid $99.00 when they knew the machine, had a photo of the issue, and only did research after I brought it in. The people seem lovely and professional and I REALLY hope this was a one-off for the company and not the way they normally operate.

Tony and Whit at NerdsToGo took very good care of me and my laptop! I got fast and friendly…read moreservice. My laptop had been suffering from neglect as I've been spending more time with my desktop and iPad. So it started rebelling and functioning at half the speed of backwards. The guys at NerdsToGo waved their magic wand over it, and now it's like a brand new computer. The relationship with my laptop is rekindled! Thanks NerdsToGo!

Have been a customer for about four years. They have…read morefulfilled every request quickly and effectively. Al in Houston

This was the management company from the house we just rented. When we left our house was in really…read moregood shape, we took photos of the house before we left. They over charged on everything they charged us on. Charged us on things we did before we left. Would not recommend renting from them, and if you do when you leave you better do the walk thru with them and document everything.

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

John and his team have been great to work with. I have no complaints and truly appreciate their…read moreprofessionalism. I look forward to working with them again in the future. Five-star service all the way!

Amazing people, Amazing company!!! They listened and…read morefollowed through on EVERYTHING.. They always go above and beyond. They are the most genuine, honest, and kind-hearted people to work with. They helped us get exactly what we needed. The process was fast, easy, and stress-free. You will not be disappointed.. I will be calling them for ANYTHING home related in the future. All my family and friends know that they will be doing the same.. They helped make what felt Impossible, possible!! We are forever grateful!!

I had someone come out and make me a reasonable offer. Said I would have an email in my box by the…read moreend of the day. Never heard from her anymore that night the next day I texted her in the morning when I did not receive a reply I made a phone call. I still did not receive a reply until the following Monday in which I received a text that she had been out of town and also to tell me that she could not follow through with her offer anymore. She gave me a second offer. Said I would have that offer in my inbox by the end of the day. She ghosted me again. Bottom line- hard to get in touch with, do not follow through with offers.

I am delighted to have received a prompt response to my request! It's approved and now I can move…read moreforward with replanting a tree in my front yard. I was anticipating a long wait to get approval, but I was wrong. This process went a lot smoother than I anticipated!

Update!!!! 10 days…read morelater I received 2 cards in the mail! Neither of them work!! On the phone with them and now they're telling me I got the wrong cards! Maam, I didn't send them to myself!

I've been with Poolwerx for over a year now, and I've had the best experience. When I first became…read morea pool owner, I had to learn how to take care of it properly. That's when I met Sam--he really took the time to make sure I understood exactly what to do. He also told me to call or text anytime I had questions, and he always got back to me quickly. A couple of months in, my pool heater started shutting off after just 7-8 minutes of runtime without ever reaching the set temperature. That's when I met Mike. He could have easily taken advantage of me as a new owner and recommended an expensive part, but instead, he fixed it perfectly just by cleaning the inside. It's been working flawlessly ever since. Recently, I hired them for full-time pool service, and the care and attention to detail they put into every visit far exceed my expectations. I've only ever dealt with Mike and Sam--the trust I've built with them and the consistently perfect work they've done mean I have no interest in trying any other company. While I've worked with two other pool companies in the past, I found their service and cleaning results to be somewhat mediocre, which is why I'll be staying with PoolWerx.

Over the last seven years ​I have h​a​d mor​e swimming po​ol cleaner​s than mow blow and go lawn…read moreguys. Last year I selected Sam and Michael Brown with Poolwerx Cinco Ranch. My pool has never been in this good shape. Michael ​i​s here every week at the sam​e time he tes​ts the water, sweep and vacuums the pool. Everything I have needed has been included in their premium service package. Right now I have one light that has stopped working and also my suction pool sweep has died. I don't have call someone else to fix them. Sam and Michael are on it and at a very reasonable price. Finally when they say they guarantee their service believe them. As long as I have a pool Poolwerx with service it. They truely are 5 star service.