This place is theee Worst place (in general) that I have Ever done Any kind of business with! It…read morewas the Tue of Derby week & I Desperately needed my car washed & most importantly, vacuumed. I stopped by 2 different places omw home (both were closed) & then saw that Bowtie was open! I was Elated! By the time I'd gotten there though, it was almost 7:30 & they closed @ 8. NEVER was it mentioned that the vacuums automatically shut off @ 8. Ok, so I'm vacuuming & tried to start it again & it wouldn't work. I looked up to see the 2 employees leaving. I announced that I wasn't finished, hoping that they would restart it for me. I am Long overdue for a hip replacement so I don't move very quickly. I am an emotional person & I was angry. I needed it done by Wed but it was supposed to rain so.... I had worked all day (bad hip), hadn't eaten & was just beside myself. Idk the guy's name that stopped & listen to me act stupid but he Did listen to me. I was trying to find a Corporate phone # but was told it was Family owned. He told me when to call the next day & who to speak to. Also, during our convo, he said he asked the Girl if she went to let All of the customers know that they would be shutting down @ 8. She said she did...BUT she didn't say Anything to me! I said it wasn't true & called her a liar bc she Did Lie! I Can't Stand liars!!! Anyway, I left very upset, All things considered. I called during the time I was told & got the vm. It was long & All over the place (I'm also attention deficit to the Extreme). No one called me back.... I live in a condo so I thought maybe I could drive up my sidewalk, use an extension cord & finish the job. This would be an ordeal in itself, as I am in a lot of pain & as stated before, I don't move very fast. It turned out that I got off work (the next day) earlier than expected & decided to run back by. Oddly, it was about the same time as last time. I pulled around back, I apologized for my behavior, hoping to redeem myself. The guy said the vacuums were on so I went to finish up. He Did (very nicely) come warn us we had about 10 minutes. I thought I could finish but time ran out. I only needed one more section. The Girl is pulling cones in or whatever they do, I guess when they close. I Nicely asked if I could just have a few more minutes.. She Very Abruptly & Loudly said They Close At 8! Not, "I'm sorry ma'am but we close @ 8". She was RUDE so I retaliated & tried to explain my (health) situation. She could give a Holey crap! She argued with me. She threatened me. I called again & got the manager. He was just as rude. He said that she was their #1 employee. Ha! That's a joke. I asked for a refund. He declined stating that I paid for the car wash, which I got & that the vacuum was free & I got that. Whatever, the whole thing was freaking ridiculous! He actually told me that I was not allowed to come back. Lol. WHY THE HELL WOULD I DO THAT??!! After the way I was treated! Unfreakinbelievable! Anyway, I'm sure the good 'ol karma bus will come around. But WOW!

Monday - 6/28 - Horrible customer service getting car washed and vacuums shut off while using? Has…read morehappened three times to us now!!! Pulled in for a wash at 7:40 closes at 8:00 (20 min) before closing. Very rude when we pulled up and as soon as we pulled up to vacuum out car (7:45) he shut them off and another lady was already using it. Turned two other gentleman away for car washes at 7:45 said they were closed. Asked to turn vacuum back on and got sprayed with a water hose. We purchase multiple pkgs. for the both of us and give away many as gifts during holidays. We won't be!!!

I went to Freddys on Friday and there was a line of cars. Took my Jeep Gladiator through and drove…read morea block away and got out to look and around the fenders in front and back was still dirty on the top of fenders and body. Still had a lot of dirt. Didn't go banana complain because there was still a lot of people inline. $15 for a partial car was suppose to be good.

I have only been here once so far but I had a good experience! I needed a quick car wash because I…read morehad gotten some mud sprayed on my car. I chose the $15 car wash, so the middle of the road car wash. It definitely got the job done! I didn't have any mud left on my car. They also offer free vacuums for anyone purchasing a car wash. I would definitely come back for a car wash!

I got charged today for 2 vehicles to be washed and john could not credit my card back. We don't…read morewant to get charged for car washing we do have want.

This car wash is the best of the best....atrentice, smiles and thanks you for getting my car…read morewashed. They have a sense of urgency when you are pulling up on the lot. (Unlike the one on scottsville road BG,Ky they are on the phone and don't even approach your car...not all just a few..bad vibes...) Back to the best..they deserve mention and mgmt needs to hear from regular customers how they are doing and much appreciated,,,thanks

I absolutely love a good car wash, and I've been to quite a few in different cities, I'm currently…read morein Louisville, and have passed by this car wash a few times, but never went in there, it doesn't look like somewhere I would actually wash my car at. But today since, I didn't wanna drive all the way out to J town, I gave this place a try, and they were excellent. I must say, that this is one of the best washes I've ever had, they paid so much attention to detail and hit all the spots that most car washes always miss. This place does a really good wash and wipe down, and a phenomenal job on vacuuming and windows. I'm a smoker, clean windows are important to me.

It's Labor Day, so maybe this has something to do with it, but it took them 1.5 hours to clean my…read morecar. The kid in the parking lot took 30 minutes to clean my tires and windows. Then, I get home to discover that my interior is still full of dog hair. Will not be back. Super dissapointed.

These people are so friendly and do a great job detailing. My car looks brand new they are amazing!…read moreGreat quality of work for a great price. Deff recommend.

This has happened on several occasions. An appointment will be made, specifically for Sunday. When…read morewe arrive for the appointment no one is there and no one has contacted us to reschedule. This is highly inconvenient and inconsiderate considering a lot of planning has to go into being without a vehicle.

Sold me a lemon car.....broke down and they supposedly fixed it and lied. Mechanic put a screw in…read morethe radiator intake to force it to stay open to keep it from overheating....very shady car sales practices

Drove over here on a Saturday at 1 because it says online they're open until 6:00. I get there and…read morehe tells me They're closed, had no recommendations for other places and told me I could make an appointment for Monday.

My car was damaged and needed repair I was referred by a neighbor and was pleased with the service…read moreand accommodations that I needed due to personal circumstances. He was very accommodating. I even add to take it back part of my window sealant had come down took it back and it was handled. He got my car back to looking like a new car and even touched up my door. I hope I will not need them again anytime soon but I will definitely recommend them if needed. Value good for the damage I had done and I appreciated his honesty from the time of the estimate to completion of work.

Donny is a miracle worker with a time machine!…read more My car is as good as new, thanks to Don Otts Auto Body! I had some minor front end damage and needed a wheel well cover replaced. At first, I mistakenly took my car to another shop (affiliated with a local Toyota dealership, use your imagination) for a quote. It was a battle just to get them to look at it because their online appointment system offered me a Saturday time that didn't exist and when I called, I had to call back multiple times until someone picked up in the shop. On top of that, I was obligated to wait a week before they would even look at it. Long story short, I was given a quote and left feeling unsatisfied, but I booked a date for repair and paid for the parts. During the time I was waiting for the date of my appointment to arrive with the Toyota dealership body shop, I had my oil changed at Smith Imported Car Service in Louisville. I told them about my issues, and they immediately referred me to Don Otts. Right there in the waiting room of Smith Imported, I called Don Otts and set a same-day appointment within less than an hour. Could not be easier! I brought my car over to the shop that day and had a quote, along with the bad news about my previous quote (a lot of after-market parts that were not for my make and model.) Without compromising on quality, the price Donny gave me was competitive along with a promise to use only Toyota parts. Donny had to go out of town for a week, otherwise I could have left my car at the shop for repair as soon as my parts came in. (Contrast with the Toyota dealership body shop where they said I would be lucky to have the work done by early November when I visited in September.) Here's the "happily ever after." Once the ordered parts came in and Donny gave me a call, I had my car back in just 2 days. It was looking beautiful and shiny again. I swear, these guys have a time machine. They're super professional and nice to boot. You can't go wrong with Don Otts. Don't waste your time on other places, and just call them first. Truly above and beyond.

I had at-home service with Ryan. It was scheduled on time. Service took around 4 hours. I would…read morerate 7 out of 10 stars as far as quality. There's stains I wanted removed that couldn't be removed but of course that would require more time, more money and more attention from a shop. But as far as mobile detailing at home this was awesome. The job was completed in my back yard driveway and the car looked close to brand new after the detail. Price was quoted between $250-275 depending on pet hair. I have a dog who forgets to take his fur with him when he leaves the car so $275 was pretty reasonable for mobile detailing at home.

My faded black 2002 F350 crew cab has an 8 foot bed and factory aluminum wheels. I looked terrible…read moreuntil Ryan buffed the paint and detailed the trim and wheels. It looks brand new again! I highly recommend Precision-Details! Chris G.