I paid for the works and I could've went to a car wash that I drive-through and got better service…read morethan this mats weren't removed or cleaned which I've gone in the past they've always taken out the mats and cleaned them inside dirty. The quality of the service I received today is less than the quality of the service I received the first time I went, which was way better. I could've did this at home for a fraction of the cost.

Took our money and didn't wash anything. 0 stars. Low lives. Uncomfortable environment.read more

First and foremost, this is the only hand car wash in Louisville. These guys always get me in and…read moreout within a reasonable time. The customer service is impeccable, the owner explains each wash in detail so that I'm able to chose which one is best for me plus he's pretty handsome ;)

From the owner: Hand carwash starting at $10 for cars Cars: outside only…read more$10 In & out $25 Deluxe wash $60 Trucks & small suv:outside only $15 In & out $35 Deluxe wash $70 Vans & large suv: outside only $20 In & out $45 Deluxe wash $90

Wash n shine 4207 Charlestown Road damaged my 2020 Jeep Wrangler on August 6th. Called the number…read moreon the car wash while still there and a lady took my info and said I would receive a call the next day. Didn't happen. Called every day and left messages for several days. Nothing. Finally Lesa answered the phone, tells me to email estimate and photos to her and a Mark McAdams will contact me. It's been over two weeks and several calls and emails and nothing from Mark McAdams. They are the worst! Stay away!

I would give this place no stars if I could, they stole my money and I did not receive a wash…read more Contacted them several times and received no answer or reply. I will make sure I tell anyone that asks me about this place exactly what happened to me and also report them to the better business bureau

This place is a slam dunk to get your vehicle back to tip top shape following the latest round of…read morecrappy Ohio Valley weather. After all of the snow, ice, road dirt, brine, and salt for the past month, it felt GREAT to know what color of vehicle I'm driving again. I opted for the Package A "the Works" for my SUV because I wanted the undercarriage wash and the nice interior smells. Great value! I have a beastly pet who sheds and the folks here made quick work of vacuuming the aftermath. My windows were also pristine and crystal clear with no more nose prints. My entire visit was about 20 minutes once I made it to the front of the line. There's a seating area inside and a few chairs outside for patrons who want to take a rest. I visited on a busy sunny day, so the line was a tad longer than usual; however, I expected it and the line did move fast. All of the employees are very friendly and nice. Tips are appreciated and well deserved when you witness the hustle and bustle going on. My go-to place for a clean ride.

They charge $30 for a car wash and a "supposed vacuum". They didn't wipe out anything on the…read moreinside. They said that was detailing and they didn't do it. Did a crappy job at vacuuming and cleaning the car. Definitely not worth $30. I won't be back.

Owner is extremely rude and all the reason to not frequent this business. I suggested they get a…read morecard reader because there are a lot of homeless people around this area and I don't like to walk around at night with cash. He replied to my Google review by asking me why I was complaining and called me a whining idiot with nothing else to do. I'm complaining because I don't want homeless people asking me for drug money or someone trying jump me because I have to walk back and forth from my car to the change machine at night to get change for the wash. I drive for Uber and Lyft and work very late on the weekends and sometimes during the week too. I try to keep my car washed, vacuumed, and clean for my customers. I'll never revisit this location again, there are much better places in town. Anywhere is better than here.

Stole $12 off my card when I swiped it for $1 vacuum service, the vacuum didn't even turn on. Cant…read moreget ahold of managment.

charged me 30 bucks for total of 4 min carwash!! called their…read moreoffice and was able to reach someone who corrected the charges.

This is what I got for $9.00! Which is their "most expensive" Touch less, automatic car-wash…read moreavailable...you literally couldn't even tell I had been through a car wash! I've went here for year, b/c it's one of the only automatic wash's that didn't scratch my car all up and it always done a decent job...but I literally went straight home from the car wash, got out and seen this! So disappointed! Will definitely be find somewhere else to go! Well apparently it won't let me post my pics but you could still see "dust" prints, and whatever other "dirty" stuff was on my car...it was TERRIBLE!!!

I went to Tommy's to get my car washed. The back of the car did not get washed because they put…read morecars in 2 feet apart! The car wash mat cleaning machine ate my car mat. I had to wait for someone to come & get it out. They said I could go back through the car wash. There were 6-7 cars in line so I had to wait another 20 minutes. Then they let the man behind me pull in 2 feet behind me so the back of my car did NOT get washed again! When i went & told him, he said I could go back through again. I didn't have 25 more minutes to wait after being there for 45 minutes already. I also mentioned that the car behind me was too close & I could have been hit. He said that would be on me, they are not responsible for that. Wow!! No more Tommy's car washes for me! My car was still dirty on the back after TWO washes. I didn't hit the assistance button, I didn't see one. I was told I could go back through another wash and I did, the 2nd wash, but didn't see the point for a 3rd time when the 1st 2 didn't completely wash my car. Be warned, people will hit their brake and put it in drive in the car wash. If someone causes you to have a wreck in the car wash, they will tell you it's not their responsibility. The car behind me was TOO close to me. Some cars were 6 ft apart but not mine. Too close on both of my car washes. I will find a place that monitors how far apart the cars are going into the wash & tells people to leave their car in neutral!!

Service was great! Seemed pretty dead for a car wash which made me skeptical. Overall it was a…read moregreat wash but a little too rough for my brand new baby. Went through and I was on edge because the machine pushed my side view mirror back and thankfully it didn't break it! I also didn't notice any scratches. I think the wash was pretty good for $10 but the equipment is a little too rough!

I am filing a complaint regarding the cancellation of my monthly membership with Take 5 Car Wash…read morewithout notice or explanation. My membership was suddenly canceled even though my account was in good standing. I received no email, phone call, text message, or written notice explaining the cancellation. When I attempted to contact customer service by phone, I was unable to reach anyone for assistance. I visited the car wash location in person to ask why my membership had been canceled. At first, an employee told me it may have been because I did not have my membership sticker displayed properly. I then showed the employee that my sticker was clearly displayed in my windshield. After that, I was told they did not know why my membership had been canceled. The employee then offered to start me on a new membership, but informed me that prices had increased by approximately $10 per month. The employee also stated that they had been dealing with this issue with multiple customers throughout the day, which suggests this may not have been an isolated incident. I believe customers should receive clear notice and honest explanations before memberships are canceled, especially if they are then required to pay a higher monthly rate to restore service. I am requesting: A clear explanation for why my membership was canceled. Reinstatement of my original membership pricing. Clarification regarding whether other customers were similarly affected without notice. I believe the company's handling of this situation was misleading, poorly communicated, and unfair to existing customers.

The staff there has attitude issues, always late to start their service . Then today my monthly…read morebill went up $5 WTF no notice about rate increases , Bunch of crap then reading other viewers problems here going to cancel my service with Take 5 Car Wash