I am submitting this complaint regarding my experience during the recent Pokémon release at your…read moreBest Buy store. My group and I camped outside overnight to purchase Pokémon products because these releases have very limited inventory. When employees came outside to distribute vouchers, employee June informed us that vouchers would first be handed out to everyone in line and then she would come back around so customers could purchase additional items if inventory remained. Based on that information, we chose booster bundles first because we were never informed that there were only five EX boxes available or that there was a limit of one item per SKU. There were no signs posted explaining any purchase limits, and no employee verbally communicated those restrictions before customers had to make their selections. Had we been given that information beforehand, we would have made different purchasing decisions. When I respectfully asked the supervisor, Chris, where the posted sign or written policy was that limited customers to one item per SKU, he repeatedly responded by saying, "It's the policy," but did not answer my question or identify where that policy had been communicated to customers. Instead, he was dismissive, ignored my concerns, and walked away while I was still speaking. As someone who has attended multiple Pokémon releases at different Best Buy locations, this has not been my experience. If a store chooses to impose a one-per-SKU limit, customers should be informed before making their selections, either through clearly posted signage or a verbal explanation. Asking customers to choose products without disclosing important purchasing restrictions creates confusion and prevents customers from making informed decisions. I have video documentation of my interaction with Chris showing me asking where the purchase-limit policy was posted and his dismissive response. I am willing to provide this video if requested. I respectfully ask that Best Buy review how this release was handled, ensure that purchasing limits are clearly communicated before vouchers are distributed, and address the unprofessional manner in which my concerns were handled. Customers who invest significant time by camping overnight deserve transparency, consistency, and respectful treatment.

Thank you omar for doing a wonderful job on getting us all the thing we need it. Wonderful customer…read moreservice.

Great service ! Awesome customer service. They were able to come in asap and they were quick ! They…read moreworked with me and my TV is mounted beautifully !

I had an excellent experience with Mykel doing my TV installation and couldn't be happier with the…read moreresults. From start to finish, communication was clear, prompt, and professional. He didn't just show up to mount the TV--he offered expert advice on the best placement for viewing, height, and overall setup, which made a huge difference. The installation itself was flawless and truly exceeded my expectations. Everything was done efficiently, neatly, and with great attention to detail. On top of that, the pricing was very reasonable for the level of service and expertise provided. Much lower than I had expected! If you're looking for a knowledgeable, reliable, and fairly priced TV installation service, I highly recommend Lange's TV, PC & Sound. I would absolutely use them again!

Cellular Explosion was the miracle I needed. I dropped my iPhone X in a lake managed to take it out…read moreafter like 45 seconds in the water l took somewhere else before this and they said there was nothing they could do to fix it. I thought my phone was a gonner for sure. Lucky Cellular Explosion managed to save it despite the water damage for a reasonable price. They were very professional and clean. Also not only was I able to have a working phone but also I managed to update my phone to an otter case and put on a new screen protector. They had everything I needed in one spot. 10/10 I would recommend and I will be coming only here from now on! They've earned my business for life!

True story.. had an iPhone 6s that had a cracked screen.. Verizon switched phones then Assurion…read morewouldn't cover replacement. Verizon covered cost of screen repair at lousy Assurion vendor and it started doing crazy stripes on the screen... took it to Apple and they ran diagnostics and said I needed a new phone because the processor was bad.. at that point was pretty sure the phone was going in the garbage can.. just as I was about to recycle it I see these guys.. they took a look and said the screen might be bad.. plugged in another good screen and told me there was nothing wrong with the processor aka Apple was way off... second guess Apple now which sucks but these dudes are the bomb and I'm so happy I ran into them when I did!!!!

Old style customer service. I didn't know such places still exist. Almost makes you want your TV to…read morebreak down.

Good, honest people. Saved me a bunch of time and money. TV replacements are never easy.read more

They don't even deserve 1 star…read more When you spend **$1,200 on a cellphone**, you don't expect to constantly fight just to get basic service. Unfortunately, that's exactly what I've experienced with T-Mobile. Since switching from Verizon, I've dealt with: * Network outages. * My phone randomly losing connection to the network. * Mobile data completely stopping while calls and texts still worked. * My phone repeatedly saying there was **no SIM installed**, even though it was using an eSIM. I spent considerable time with T-Mobile Technical Support troubleshooting the issue. I want to give credit where it's due--**Tanner in Technical Support via phone was professional, patient, and thorough.** He genuinely tried to help. Unfortunately, after exhausting every troubleshooting step, the only solution they could offer was for me to visit a store and replace my eSIM with a physical SIM card. That experience was even worse. The staff at the **300 S. Highland Springs Ave., Suite 11-B, Banning, CA 92220 T-Mobile location** displayed some of the worst customer service I've ever encountered. They were unprofessional, disengaged, and seemed more interested in looking at their own phones than helping customers. On one visit, a sales rep Michael actually said to me, **"What do you want me to tell you?"** Seriously? That's how you speak to a customer who has already made multiple trips to your store because of problems with a phone and service they paid for? Then I was told there was nothing they could do because they were **"not a corporate store."** Here's my advice to T-Mobile: If these authorized retailers can't provide the same level of service as corporate stores, then stop allowing them to represent your brand. To customers, they're T-Mobile. We don't know--or care--that they're independently owned. Their poor service reflects directly on your company. Today's experience was the final straw. After T-Mobile determined my phone needed to be replaced under warranty, I received a text message stating that my replacement phone had been **delivered to the Banning store and was ready for pickup.** Great. I drove **20 minutes** to the store only to walk in and have two employees sitting there on their phones. Neither acknowledged me for several minutes. When someone finally asked if they could help, I explained I was there to pick up my replacement phone. The first response I received was: *"If you got the text after 5:30, we probably won't have time to transfer your data today."* Interesting...because nowhere in the text message did it say that. After inspecting my current phone to make sure it wasn't damaged, an employee disappeared into the back room for several minutes before returning to tell me... **My replacement phone wasn't there.** How is that even possible? T-Mobile sent me a text saying it had been delivered and was ready for pickup. Yet your own employees couldn't find it. So now I've made my **third unnecessary trip** to this store, and I'm expected to come back **again tomorrow**, hoping the phone magically appears. That's unacceptable. Between the network problems, the eSIM issues, the lack of communication, and the incredibly poor customer service at this location, this has been one of the most frustrating customer experiences I've ever had. **One piece of advice to anyone experiencing SIM card issues, mobile data problems, or network interruptions: don't waste your time going to this authorized retailer expecting technical support. They'll simply tell you they're not technicians and that you'll need to call T-Mobile Technical Support--where you may spend a long time on hold--or drive to a corporate T-Mobile store instead. That's what I should have done from the beginning. I only went to this location because it's close to my home and has the T-Mobile name on the building. I had no idea that, beyond selling phones, they offered virtually no technical support.** The biggest disappointment? I switched from Verizon because I thought I'd save money. I'm **not saving any meaningful amount**, and unlike Verizon, where I rarely had service issues, I've had nothing but headaches with T-Mobile. Looking back, switching carriers was a mistake. T-Mobile has a lot of work to do--not only with network reliability, but with the quality and professionalism of the stores representing its name. Based on my experience, I cannot recommend T-Mobile.

I usually read that T-Mobile is a horrible company and I agree to that at other locations I'm sure…read more This is my personal experience at this store front. Today was a long day at this location but all my issues were taken care of. The thing was I went to this location for the first time to to see for myself because if you call 611 customer care and you try to figure it out yourself, you will get very frustrated. So I decided to go to this store front and call customer care from there. That way I can be assisted from both side. It seems like the store front and customer care are like two different companies. So anyway, I met Tina and Mike who were the reps in the store. They were so awesome. Tina was the quarterback and Mike was the reciever. The service was excellent. They were so patient and understanding and took their time helping me with my several issues. The place was busy but they were still attentive to me. They really knew their sh*t. Another person I want to appreciate was Carmen from customer care..she was the operator on the phone. Even though they don't know each other, they worked so well together tag teaming me with great service in a good way lol. If you are a veteran, you can get a discount on your phone plan! Thank you both for your patience. I was there for almost 3 hours! Thank you again Tina and Mike!

Called in and they didn't have what I needed BUTTTTTT THEY Handled the call so well and I'd stop in…read morejust because they have actual good customer service! Attentive staff and just knowledgeable about what I was looking for

I just purchased two headlights for my 2024 Kia soul and due to my arthritis couldn't put the…read morelights in myself Daniel the manager really went above and beyond in this blazing hot heat and help me put them in and explain how to do it as well as providing really good service with a smile no matter how hot it was and I know he was uncomfortable, but you wouldn't know it great manager great store great staff. I will definitely be coming here again.

I had a replacement key for my car , but it didn't work due to the imobilizer, and I had only one…read morespare so I could not program it myself. They fixed that within 30 minutes.

I highly recommend this company for any of your Locksmith…read moreneeds, I recently had an urgent situation. I called and received an immediate response, they took care of my problem, and I was very pleased with the outcome. They are professional and knowledgeable and would use them again.

Liars and covering for liars. Had surprise charges on my account I had to delete them. They said I…read morehad to approve them. But they aren't responsible for them and they had no clue because they can't see it. What is it? How do I approve something you can't see? All this for adding apple one and hbo max Netflix? Unrelated charge to that! Why is it when you add something. They add something else. Why is it always the case? Highly annoying. Would never recommend.

Amazing experience. Everyone I talked to in this store was happy and very helpful. Never…read moreexperienced customer service like this at any other Verizon store.