Absolutely amazing experience with CPR Escondido, Sally was the best !! Truly helped me get my…read morephone fixed just in time for my trip. THANK YOU !

2.5 stars. I give this place mixed reviews. The Good:…read moreI went there several years ago after visiting 2 other repair shops that quoted me $100+ to fix a cracked phone screen. When I brought it here to CPR, they showed me that it was actually the screen protector and not the actual screen. They quoted me $25 for a new phone protector and offered to put it on for me right there. I was so grateful! When I asked if the other places would know that they said, "Of course, they were trying to take advantage of you!" I had been loyal ever since. The Bad: Fast forward to now (about 10 years later),... I hate to say it but I believe greed has gotten the best of them. I went there a few months ago to repair my iPad screen. It was $260! I went twice last week asking for a quote to submit to insurance both times they took down my information (on a "sticky note") and told me the owner would email or text me a quote within a day or two. I just had a feeling those sticky notes go directly in the trash. Here it is a week (& several follow ups) later and no one has contacted me or knows anything about my previous request(s). My advice,.. pretend you are interested in getting the repair asap, otherwise, I'm quite sure they just throw it in the trash.

Customer service needs improvement, kindness to others goes a long way…read more It's odd to be immediately condescending. Like I'm here for help I'm not the expert that's why I'm here.

Everything! I can't say enough good things about this shop! I've been coming here for years and…read moreevery single time, the service has been absolutely top-notch. The team is always so helpful, honest, and trustworthy -- qualities that are hard to find these days. Whether it's a cracked screen, battery issue, or just a question about my phone, they always take the time to explain what's going on and give me the best options without trying to upsell or pressure me. Their prices are fair, the turnaround time is super quick, and the quality of the repairs has always been excellent. It's such a relief to know I have a place I can rely on for something as important as my phone. I recommend them to all my friends and family, and I honestly wouldn't go anywhere else. If you're looking for a repair shop you can trust, this is the place!

would not recommend this place my phone had a broken screen only and all the sudden they didn't…read moreeven fix my phone they made it worse I will not return to this place they took longer then the time guaranteed which was 1hr but took more time fixing a dam screen now my phone doesn't work and spend 120 to replace screen wanted to up charge me more for more work needed to be done to my phone pretty much better off buying a new one will not recommend this place to anyone

New spot wanted to try out. Super quick service and price was fair. Definitely recommendread more

Initially, I visited the San Marcos T-Mobile store to inquire about switching my family from our…read morecurrent carrier to T-Mobile. However, I encountered subpar customer service. I was not anticipating such an experience from a corporate location. Subsequently, I visited the Escondido store and spoke with an employee named Jose. I informed him of my request, and he meticulously documented the process on paper for my review. Despite the store being close to closing time, he did not rush me out or attempt to avoid my needs. We scheduled an appointment for the following day to complete the switch and transfer all necessary information. I am thoroughly satisfied with the exceptional service I received from Jose. If you need to visit ask for Jose he will definitely take care of you.

I came by to get my screen protector replaced in the evening. The customer service was excellent!…read moreThey were able to get me in and out very quickly. There was plenty of parking. They are organized and the location is clean.

Instead of allowing customers inside the store we were all outside because the representative said…read morethey did not have a/c inside. It was a little frustrating waiting outside in a line for support. But I was hopeful it would be a quick visit because I was simply transferring my line from AT&T back to T-Mobile and already had all the information they needed. When I finally arrived inside I was told I could not be helped because I left T Mobile a month ago and would have to wait 90 Days to return ! ( I left to join AT&T but wanted to return for better service) It was disappointing waiting outside for almost an hour just to be told I couldn't be helped.

Came in on a Monday evening around 530pm. It's situated in a business park. But the parking in…read morefront of the building was pretty empty. Oof was I wrong. It was packed in the place. I entered and wasn't really sure where the line started or if it was a number system or you just had to make eye contact with the employee to be called upon next. It seemed a bit chaotic and unorganized. The store front is pretty small and unless you're being served, it's not a ton of seating available. That being said I was seen fairly quickly. Within 10 minutes. I think I might have cut people. My question was fairly simple. I wanted to know about coverage for my wifi in the apartment I'm moving to. I told her that I didn't have access to my new apartment yet and her response was "plug it in and see if it works" which I didn't think was too helpful. So after saying I didn't have access to it again and then switching to Spanish to explain my situation, did she finally check her computer for me. Other than that. It seemed like an okay response place. 2.5 stars at best. But not a ton of other locations in the area so it's the best you'll probably get.

DO NOT go to this store. They will as features to your account without your permission or…read moreknowledge!!!! I went 3 years ago and thought I would give them a second change. NOPE. Same shit.

The guy there clearly is just trying to sell but he's doing a terrible job at it, cause he lost 2…read morecell phone upgrades and an iPad purchase for the ignorance and lack of knowledge

I was greeted by a guy that seemed either drunk or high. I was super uncomfortable. The manager it…read moreseemed or some other guy walked in, also just low consciousness idiot. He asked me questions and then wouldn't let me answer. I would have just walked out but I really need a new phone so I dealt with it but that was gross. I'm never going back there again. I've worked with a few other guys who were nice and helpful, but these two today were over the top too much for me.

Ordered new service for two lines. Paid extra for sim cards to be delivered overnight. It seems…read moreT-Mobile does not know what that means. At misinterpret last night they told me that they meant 2 or 3 days. And maybe I would get them by Monday. Now I have to drive 35 minutes to a store to get my phones activated before my old plan expires at midnight tonight. Piss poor service. Don't trust the online bullshit.

Went there yesterday to get an upgrade so I will have service while traveling to Montana. Maxamelia…read moreand Rachel were professional and helpful. They knew what I needed and took care of me . I definitely recommend this particular location. Also it was a nice change dealing with two women vs. the usual men at cell phone stores. No pressure etc

Rachel at this store is very helpful. She helped my Mom get her phone set up and working. Thanks…read morefor your help!

I had to go in and upgrade my phone. Like most people I was not looking forward to it. Mel was the…read morerepresentative I was dealing with and she was so helpful and made the process so easy. She rocked made sure I fully understood all my options and even got me hooked up with stuff I was already paying for and no taking advantage of! 5/5 stars for Mel!

Went in to upgrade my phone and add a new line this past Friday and the sales person who closed was…read morethe worst sales person I've encountered. The whole time he was pushing me to get internet and would never answer me when I asked how much would my new line cost and if I switched my main line plan who much would that be. All he could say was it's essentially the same thing. I lost it after the 30th essentially and he started to ring me up without even discussing the price. Then he goes on to tell me that I wasted his time...like no buddy you get paid to be there I don't and essentially it's not the same thing. Top it of he say I should have told him I couldn't afford it after I said he'll no I'm not paying $225 a month. Needless to say I got what I wanted for much less doing it myself.. I wish I knew his name but a horrible sales person doesn't know to introduce themselves anyways . Edit: forgot to mention that he switched my plan without my consent!

abdis was amazing! super helpful, knowledgeable, and patient. he made the whole process easy and…read morestress-free. 10/10 customer service.

Scumbag store. Salespeople lie. We asked for their best plan given x y z…read more She tells us a plan. Behind her is a poster with a LOWER plan. Well, what about that one we ask? She says, oh you could do that. Bye Att For good Finally