Everything! I can't say enough good things about this shop! I've been coming here for years and…read moreevery single time, the service has been absolutely top-notch. The team is always so helpful, honest, and trustworthy -- qualities that are hard to find these days. Whether it's a cracked screen, battery issue, or just a question about my phone, they always take the time to explain what's going on and give me the best options without trying to upsell or pressure me. Their prices are fair, the turnaround time is super quick, and the quality of the repairs has always been excellent. It's such a relief to know I have a place I can rely on for something as important as my phone. I recommend them to all my friends and family, and I honestly wouldn't go anywhere else. If you're looking for a repair shop you can trust, this is the place!

Fixed my phone very fast! Gave me a great deal on the screen and a new screen saver! Definitely…read morerecommended Escondido phone repair!

Oktay is the absolute best. Microsoldering / board level repair work is getting harder to find…read morethese days, but from the first few messages we exchanged I could tell Oktay was the right person for the job. He helped with a logic board repair on an M2 MacBook air, and the laptop is working great. He was also able and willing to try a completely different board repair project I had available that most shops wouldn't even be willing to look at. It's truly a breath of fresh air to work with someone who appreciates electronics and is able to save parts that otherwise tend to end up as e-waste. Considering Apple and other big tech companies only seem to push people to spend as much money as possible replacing full assemblies + endless parts etc (that are all glued together) this is why the right to repair is so important and we 100% need shops like this to exist. Will be bringing as much business as possible here moving forward, thank you!

My phone have a problem with loading. After this service my phone completely broken. This service…read morecharges money even for attempting to repair, even if the attempt fails. In the end, they broke the phone and even charged money for it.

Incredible customer service! Always went above and beyond to help resolve my phones issues where…read moreothers had given up or overcharged for their services. Would definitely recommend ARC to anyone looking for an honest, skilled, and knowledgeable repair center

Went to the shop with broken PS5 fan connector (pretty common in ps5) and a lot of dust. Everyone…read morequoted me a lot of money. He was very reasonable and gave me a good deal. If I break anything I would take it to him again.

I'm not recommending getting a screen protector here. The lady put on a screen protector on my…read morephone and it had weird lines on it. I ilI told her I don't like the lines on it and she ripped it off my phone and said I won't sell you it.

From the owner: Unique designed wood carved phone cases for iPhone and Samsung phones. Made is USA. Scratch free…read moredurable wood, attractive phone cases

I will no longer go to any Verizon store other than this one! I had a few hiccups when it came to…read moreopening my count with Verizon and I have to say the team at this store has been AMAZING!! Tyler has went above and beyond to make sure that I was satisfied. Truly exceeded my expectations!! I highly recommend the team at this store for all your wireless needs! Keep up the great customer service! I will be back!

Really terrible customer service, I would honestly stay away from this store. I came in on April…read more15th, walked in and saw no employees at all. Waited about 5 minutes, finally one guy comes out and doesn't acknowledge me at all - goes straight to a lady sitting down and continues talking to her. Never once says "hi" or "it will be 5 minutes." I wait and wait (at least another 10-15 minutes) and finally come up behind them and ask how much longer "oh at least 20 minutes." Seriously?!? Why is there only 1 worker working here? Why is he so rude? Does Verizon not train customer service? I had one question that would have taken a second to respond!

Brought my iPhone in today for a battery replacement and charging port repair. Lady diagnosed the…read moreissue quickly and explained what was wrong before starting the repair. Everything was done fast and professionally, and the phone now charges perfectly and holds battery like new. The price was fair compared to other places I checked, and the service felt honest -- no upselling or unnecessary repairs. Communication was clear, and they treated my phone carefully. Overall a very solid experience. I'd definitely come back here again if I need another phone repair and would recommend this place to anyone looking for reliable service

I've been bringing all of cell phones here for repair or upgrades for years. Very friendly and the…read morerates are reasonable. Fast service with most repairs completed that day in a few hours (when parts are available which is for me 100% of the time). They even have a selection of used devices available. Customer service is great

Helped me remove my SIM tray that was giving me a hassle! Super nice gent didn't charge me a thing.read more

I have a friend who is very bad with phones. Throws his smart phones around like they were the old…read morebrick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go. I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair. Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday). I called ahead and they said $125 without knowing what model/brand. Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone. Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that. Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.

We went to replace our screen protectors and were helped by Rachel who gave us amazing customer…read moreservice she was really nice and attentive!

We went because we wanted to trade in 3 phones ans the lady was like, I can give $500 for the trade…read morein and I told her that we were told that we were goinf to give us $829 and she was, well then go where they told you that. So we went to the one at the mall and Neil help us there. I will never go back to this tmobile