I'd leave 0 if I could. Replaced my daughter's screen, sold me an upgraded screen and warranty for…read more60 days. Less than 2 weeks later the screen started showing a bright line, the warranty conveniently didn't cover the issue and they couldn't help at all. So, ripped me off for $250 and broke my daughter's new iPhone. DO NOT DO IT.

Brought iPhone 8 with cracked button, unable to exit an app. I thought I was gonna have to replace…read morephone, but Smart Fix is legit! They not only fixed the button and gave a deal on new screen protector. All under $50. I recommend trying these guys before you give up on your phone! Did I mention under 25 minutes! Mic drop!

I recently went in and had the battery in my iPhone replaced. There were a couple issues. The…read moremanager made everything right. I was impressed with his professionalism and integrity.

Came in for a replacement battery, they broke the screen and asked me to pay $40 to replace it…read more They stated I had a small crack to begin with, it was a cheap version and it started overheating my iphone! Luckily, I had Asurion insurance for a screen replacement (but not a battery replacement though) and went to a Asurion supported store (ubreakifix) to fix my screen. They did try to accommodate me and were not rude about it, but it was just frustrating.

Contacted Stephen G. of Vista Tronics my son's PS4 was having some issues after dropping it the…read moreHDMI port was cracked and the fan was making noise. Stephen has a home based business offering electronics repair. I dropped off the unit with my information we responded by text said he averages 2-3 days on repairs. I was very happy with the cost and ease of service I would recommend them highly.

Fixed my ps5 hdmi port in no time! Fair price and excellent communication!…read more Say no to the overpriced ubreak- they commonly destroy systems doing simple fixes!!

Brought my phone in for a new battery. Returned to pick it up and they handed me a phone that…read moredidn't work at all. According to the "tech", the screen cracked when they disassembled it due to corrosion from being exposed to moisture, so essentially they broke my phone. Whether or not their story is true, or if they just broke it and didn't want to accept responsibility, well I guess that's a question that only them and the Lord knows the answer to. Interestingly, for just an extra $100, I could buy a new screen and replace the one that they broke. Anyway, this was at 7 pm and I needed the phone for work the next morning so going out and getting a new phone wasn't really an option. I guess they know they got you in a pickle. I'll give them two stars seeing as the tech did seem to genuinely feel bad and threw in a "free" screen protector to make up for it. Next time, go to Apple or BestBuy or at least somewhere that doesn't engage in shady business practices and will stand behind their work.

Made an online claim to fix my ASUS ROG Ally and took it into the shop here and was told that my…read moreclaim couldn't be found in their system but it took my 100$ .... They refunded me and told me to make another claim??..... I don't have time for back and forth games . If their system could take my money they could have taken my asus then and there FOR FREE . or they should have taken my asus to fix it and I pay them whenever the refund comes back onto my account. If you come here keep your fingers crossed because you're very likely to leave empty handed.absolutely nothing was resolved except the refund.

I would give zero stars if that were an option. Toys Wireless is hands down one of the most…read moreunprofessional, poorly run, and unreliable businesses I've ever dealt with. This store opens late constantly, and even when the doors are unlocked, no one is ever at the front. You walk in and just stand there wondering if anyone even works there. No greeting, no acknowledgment, no customer service--nothing. It feels like customers are an inconvenience rather than the reason the business exists. Simple tasks like paying a phone bill or fixing a device turn into a drawn-out, confusing mess every single time. The staff either doesn't know what they're doing or simply doesn't care. There's zero consistency in pricing--I've been quoted different prices for the same service, which immediately raises red flags. It feels misleading at best. The biggest issue is their claim about "original parts." Do not believe it. Even when you specifically request and pay extra for original parts, the device never works the same afterward. Performance is worse, issues appear that weren't there before, and nothing feels factory-correct. Based on my repeated experiences, I strongly believe customers are not receiving the parts they're paying for. There is also no transparency about what's being installed, no proof of authenticity, and no accountability when problems happen after the repair. Once they have your money, you're basically on your own. The entire operation feels disorganized, careless, and unprofessional--from how the store is staffed, to how pricing is handled, to how repairs are done. I've visited multiple times hoping things would improve, and they never did. Every visit somehow managed to be worse than the last. If you value your phone, your money, or your time, avoid this place completely. There are plenty of legitimate wireless and repair shops in Phoenix that actually respect customers and stand behind their work. This is not one of them.

My iPhone 12 Pro (gold) was stolen at Old Town Scottsdale on Saturday Nov 26, ever since the thief…read morehas taken my phone on a field trip around the valley and as of yesterday they took it to this shop and it's been off since. i really hope this business is not taking stolen phones for resale.

Another place I had gone to said my battery needed to be replaced and that the rest of the phone…read morewas fine. Unfortunately for me, that shop closes on my only day off work. So I decide to come into All Cellular since my mom had a good experience some years ago. They initially told me $45 for the battery replacement. The guy says "wait 10-15 minutes," I happily say yes. About AN HOUR later the same guy comes out to tell me that he couldn't get the home button on my iPhone to work. That wasn't a problem before. "It'll be $20 because I need to replace the entire screen now" he says. "But that wasn't a problem before coming in here" I responded. Basically, I had to have my screen replaced to have a working phone. He said "I'll pay half". Whatever. Sure. About 30 minutes later it's done. He says they only take cash. Why wasn't this mentioned during the almost hour and a half I was just sitting there? I'm extremely upset at this point and ask where I can find a Chase ATM because I'm not spending more money than needed on this little deal. A girl with really long hair who works there says "go to the Walgreens right there they have a chase atm". So I go. Oh and I had to leave my phone, that's fine no big deal. Turns out that the Walgreens doesn't have a chase atm so I paid $3 more for this whole ordeal. I couldn't map a nearby chase atm because once again, I had to leave my phone at the store. I come back to the store and the guy says it's $65. I'm like what? I only got $60 because $45 + the $10 (remember he had said he'd pay fo half of the 20 for the screen WHICH WAS HIS MISTAKE to begin with FYI). So he says ok, and I thought I would get $5 back....but of course not! And I told the girl "by the way, Walgreens doesn't have a chase atm. I had to pay $3 extra for this" and she unapologetically just says "ok". Horrible horrible and I feel like they find ways to get more money out of you. I wasted my time and my money. If you're looking for cheaper places that actually are honest and do a good job, I recommend a phone repair shop inside the flea market called El Centro on indian School ad 43rd. They've done an awesome job on my phone and don't charge you for their mistakes (which don't happen anyways)

Loved the staff they was so friendly and courteous. They treated my mom and aunt with so much…read morerespect and got the phone repaired with quickly

Very good deal and service Thanks I…read moreI recommend you friendly people with the costumers reliable

These people are stupid, can't fix iPhones or don't know how to. My phone wasn't fixed and they…read moredidn't do anything to fix i should have gone straight to apple and paid the difference.

This AT&T store provided one of the worst customer service experiences I've ever had. I purchased…read morean iPhone 17 Pro after cracking the screen on my iPhone 15 Pro Max, but realized within a few hours that the new phone did not have enough storage capacity for my files and was not going to work for my needs. I returned to the store the same day to return the device, left the phone with the staff, and expected the refund to be processed properly. Instead, Victor, the sales representative, seemed extremely reluctant to process the return, and now months later AT&T is still attempting to charge me installment payments for a phone that was returned to the store and never kept in my possession. When I went back to resolve the issue, Rafael, the general manager, accused me of being rude and called the police on me simply for trying to get answers regarding the refund. I remained calm and respectful throughout the process and was shocked by how poorly this situation was handled. No customer should be held financially responsible for a company's failure to properly process a returned device. Between the lack of accountability, poor communication, and hostile treatment, this has been an incredibly stressful and disappointing experience.

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

The best! Quick service and great price! Looks amazing! We will be back if we ever need anything…read moreagain! Highly recommend :)

Great customer service, my phone was fixed sooner than anticipated. I'll be back, hopefully not too…read moresoon.