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    Verizon

    2.3 (3 reviews)
    Open 10:00 am - 8:00 pm

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    10 months ago

    Update: I forgot to update this review. The manager reached out to me and resolved the issue. Thanks!

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    10 months ago

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    1 year ago

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    Best Buy - Surprise

    Best Buy - Surprise

    (158 reviews)

    $$

    My son and I stopped into Best Buy to have his phone screen cover replaced. I had purchased the…read moreextended plan to be able to have this replaced as many times as needed throughout the year. While waiting in line for at least twenty minutes, I asked my son to go over to two workers at another counter to see if they could help. Neither person acknowledged my son standing there awaiting their assistance. He stood there for at least another 10 minutes and I called him back to me, still waiting in line. FINALLY, a person agreed to help us with this simple fix...but was told they do not carry the covers any longer. SO...the warranty I paid for is now null and void. I asked for my money back since the service is not usable any longer, but was told I could only have a store credit. WHAT??? If I paid for something and cannot receive what I paid for, shouldn't I get my money back? A miniscule $22 by the way...not hundreds of dollars. The manager Joe was very rude and basically told me that was all he could do and was condescending to boot! Cannot believe a store is allowed to run that way. What happened to caring for customers and giving outstanding customer service. I spent a pretty penny during the holidays, but Best Buy has lost me as a customer. I will NEVER shop at their store again all because the manager Joe couldn't do the right thing.

    I placed an order online and went to the store for pick up. Late afternoon and the store didn't…read moreappear to be busy. Went to the pick up area and the two workers that I interacted with were both not the friendliest. I ordered a TV and they didn't offer a cart, they just pointed out where they were kept and wouldn't bring it out to my car which was parked right in front for pick up orders. I'm petite with disabilities and couldn't believe that they wouldn't help me to my car. I had to get my own cart, load it and bring it out to my car. I managed but I've never not received help for bringing things out like that to my car. Unbelievable! I wont ever shop here again. I would give NO STARS if I could. Would rather order from Amazon where they deliver and will bring it inside if asked or Walmart (which will help me outside if needed)

    Best Buy Arrowhead - Legos sets

    Best Buy Arrowhead

    (238 reviews)

    $$

    I ordered a camera lense online based off of Best Buy search engine- but when I got the lense, it…read moredidn't fit my camera. Junior, the manager, handled my return and made it seamless for me. He went above an beyond to give me my full refund. Good customer service is hard to come by these days and Junior did an excellent job! Zero stars to the Best Buy website - that needs an overhaul-only pull up items based on what was searched, not everything causing what happened to me today.

    BEWARE OF LMB Handyman Services LLC the installer for Best Buy…read moreI Give my rating for the Installation Company LMB Handyman Services LLC that is contracted with Best Buy. The installer did not follow installation instructions on a microwave install and caused damaged to my new cabinets. (you have to wonder how many other microwaves were installed like this) Installer was argumentative and refused to reinstall the blower plate after rotating the fan blower, this plate must be reinstalled to prevent fire risk and air blow back into the cabinet. Installer stated they leave them out all the time. Installer also used the wrong drill bits to drill the holes in the cabinet causing damage. Installer also refused to put a screw into the stud for the microwave mounting bracket and stated the drywall anchors is all that was needed, that was until I forced installer to screw into the stud before he hung the microwave. Installer also left sawdust all over the place and refused to clean up stating he does not have a vacuum. Conclusion is Best Buy was very responsive and had a new microwave installed for this I give Best Buy 5 Stars. In the meantime, I am dealing with a nightmare trying to get a damage claim cabinet processed through Best Buy for damages caused by the BEST Buy Installation contractor LMB Handyman Services LLC. The process is extremely difficult to settle a property damage claim especially when LMB Handyman Services owner Braulio Esparza is argumentative and uncooperative.

    Verizon - mobilephones - Updated May 2026

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