This location is not like the other ACE stores I've visited when it comes to customer service…read more Don't get me wrong -- the staff is helpful when asked. However, at other ACE locations, team members usually greet you at the door, ask if you need assistance, help you find items quickly, and get you checked out efficiently. At this location, I found myself running around searching for both items and assistance.

Came here this past friday to get some gardening tools. The staff was friendly and very helpful. I…read morehad coupons as well for this location and they worked.

I was amazed by the awesome security they had at this Lenhart's Ace Hardware. The moment my friend…read moreand I stepped in the store, the long haired elderly woman immediately pointed her fingers at my friend and demanded him to leave his backpack on the dirty floor. My friend was very compliant and obeyed her hand signals, but was greatly confused as he didn't understand any English. I asked why and she said it was to prevent theft, but there wasn't any signs stating that there was this policy in place. They have security cameras all over the store and don't have any reason to suspect us as we just walked into the store. What if our bags and items inside got stolen? Who would be held responsible? To prevent theft they should hire more security instead of lowering the shopping experience of loyal customers. How would you feel if you stepped inside a store to shop but was suddenly accused of theft out of nowhere? I can't imagine how bad my friend felt. She even started threatening us and said she would call the manager. Luckily for her, we were in a rush so we went to a different Ace Hardware right afterwards and the people there didn't stop us at all and we finished our shopping there without any mishaps. We also asked them if they had a leave the bag at the door policy, but they looked confused as well. I was greatly disappointed by how they treated their customers and felt strongly discriminated against. I will not be returning to this location and do not recommend this place to others!

I love this hardware store. The staff are very knowledgeable and friendly. Some items are…read moreactually cheaper than The Home Depot.

This is the place to go for those odd projects or things you can't find at HD. Service was…read moreabsolutely the best. Rudy helped me figure out how to make my project work. He was amazing. Nothing special about pricing, but it is competitive.

I went in today to have a couple of keys made, and everybody there was fantastic as far as customer…read moreservice I guess I was a little surprised at the cost of having two keys made was about $13

6//25/26 Quick stop for a few things…read more Selection 5/5 This Ace location is my favorite. Convenient to home, surprisingly huge selection and Inventory. Service 10/5! My rating is correct. This is where they won me over. The staff members are very helpful, knowledgeable in various trades and familiar with the stores products and inventory. The big box sites are missing the mark in this category. Value 5/5 Some might argue the big box stores offer lower prices which may be true, however; I can look past that because of the way they listen to your project plans and make suggestions based on their trades experience. That advice can be priceless before you get deep into it. That's value! Ruggireo's or your local Ace is the place my friends-SYOY!

I had a disappointing experience at Lowe's and I was on a mission. This was the nearest local…read morehardware store and I was impressed immediately by how nicely kept up it is from the outside. Upon walking in, as someone who is very clean, it smelled light in fragrance but refreshing and clean. I went straight to plumbing, found what I needed and was looking around. I stumbled upon an older gentleman employee who greeted me and asked if I needed assistance. I did and thanked him for his time. I showed him what I needed and he went out of his way to help me get the products I was looking for. I had a few things I needed and he guided me quickly and efficiently. I was trying to use a spend $75 get $15 off coupon so I kept going back for more items to hit the mark so shout out to the lovey clerk at check out. She was super nice and patient. My pup was having surgery nearby so it's not typically a store I'd go to but I wish it were. Really compassionate and knowledgeable team of staff members. Thank you for all your help!

Everyone is kind and helpful. I have never had to search for an employee to help me find an item…read morelike I've had to do countless times at competitors stores. They have always had what I needed and a good variety. The app definitely has additional perks.

Stopped by last night about an hour prior to their closing time looking for a table. There was an…read moreemployee organizing stuff outside and he quickly greeted me as I walked to the door. I walked in and another employee greeted me. I must've then had a confused look or an "I need help" look because then another employee asked me if I needed help. He ended up pointing me to the right direction and I found the needed table right away! Everyone was super friendly and welcoming! I will continue coming back to this location!

Ordered new faucets for bathrooms and the selection is great here. The staff is helpful and…read moreanswered questions and provided quotes for multiple faucets to help me choose. They were also super helpful with the questions I had after I left the store and called to ask about several of the faucets. Only thing I wished they would have done was opened at least one of the boxes in front of me before I left to show me the faucet was the correct one. I ended up doing this in my car but would have been much easier in store and that should be a standard practice at their business. Other than that, everything was easy and smooth ordering process and the faucets are fantastic.

We are shopping for a new tub for our bathroom remodel project. We stopped in here on a Tuesday…read moreafternoon. A little surprised to see the reviews saying that the staff wasn't friendly I thought they were super nice and answered all of our questions. Great selection and competitive pricing.

I've had consistently great experiences at Ace Hardware at Guadalupe and Higley in Gilbert. The…read morestaff is incredibly knowledgeable and always friendly. A special thank you to Mitch and Tina--they go above and beyond to help. Every time we've visited, they've had exactly what we needed, and their advice has been spot-on for helping us complete our projects successfully. It's refreshing to find a place where customer service is this reliable and genuine. Highly recommend!

In the past I've received good customer service but today as I approached the checkout the young…read moreman behind the counter shouted a question over my head to a departing customer who had not found what he was looking for. I waited for him to finish speaking to that customer, expecting a greeting afterwards. He completely ignored me as I was checking out, without "hello," eye contact, or "thank you." Nothing! No acknowledgement whatsoever. I am appalled at such poor manners and will choose Home Depot next time.

Broke my key on a beer bottle (dumb of me) but Jaden got me squared away in less than 5 min. He was…read morealso pretty excited at the challenge of fixing a broken key Highly recommended. Fast and friendly staff.

For being a smaller hardware store, I am always amazed that they end up having exactly what I am…read morelooking for. More times than not, I will travel valleywide and lose hope with the thought of "I'll swing by Ace and see if they have it" and every time, this far they have it. The staff are always incredibly helpful and generally assist even when I throw a "it's okay, I appreciate it" out there. For instance, on this trip, the gentleman directed me, I mentioned I took a peek and didn't see if and it was okay that I would cut my loss. He headed over and verified and found what I must have passed several times over. As far as the product? It was would have been offered elsewhere had they had it and at about the same price. In the past, I have been very fortunate to be looking for items that are on superduper clearance. Perhaps one of these days, I'll make this my first stop and spare days wasted with travel and unnecessary purchases that I am unlikely to ever return just based on the distance alone. Fortunately, Paul's is just a few mins walking distance up the street for me. Now, it's time to lock my number in, since I'll be bisiting more often.