The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.

When I walked into the T-mobile store, I was shocked nobody was in their for a Friday evening. I…read morewas so happy because every other time I've been there it always a long line. Walked up the associate. Give him my information. Told him which phone I wanted. He went to stock room to get it. When he came back he set everything up on my new phone. He rung me up and I was out the door. It doesn't get better than that. I was so impressed that I was only in there for 30 minutes or less.

We switched from AT&T to Verizon because of a promotion where Verizon agreed to provide a voucher…read moreto pay off our AT&T device balances. That promise is the only reason we made the switch. We opened the account several months ago and submitted the AT&T final bill multiple times -- in store and by email -- exactly as instructed. Despite complying with every requirement, we have never received the promised voucher. No email. No mailing. Nothing. As a result, we are now receiving late fees from AT&T because Verizon has not honored its promotional agreement. To make matters worse, the customer service experience has been extremely frustrating. We've had repeated calls, long hold times, and even had a call drop when we finally reached a manager -- who never bothered to call back. We also had issues initially setting up what was supposed to be a joint account, which caused additional delays. At this point, it feels like a breach of contract. We relied on Verizon's buyout promise when making the decision to switch carriers, and they have not upheld their end of the deal. I evaluate companies heavily on customer service and accountability. Unfortunately, this experience has completely damaged my trust. Until this is resolved and Verizon takes responsibility for the late fees and time spent chasing this issue, I cannot recommend them. Very disappointing experience.

Five to six workers at this location and none can or want to help. Made us stay on the phone for…read morealmost 3hours talking to people who doesn't understand what we're talking about. You could improve your customer service.

Stopped in to get a new screen protector customer service was very nice. Quick in and out service.read more

Stopped over at this location recently to get a few things sorted account with my account and see…read morewhat my upgrade options were! As soon as I walked in I was greeted by one of the staff and she made sure to clear some space so I felt comfortable sharing my account information and asking questions (no other customers/staff hovering around) which I appreciated. Usually for this type of thing I expect to be waiting at least 20-30 minutes just for basic paperwork and information to be taken care of but they had me in and out within 10 minutes which had to be a new record. Would definitely recommend, seems pretty spacious for the location as well.

These guys are awesome. I've bought 2 phones and had a repair here. They fixed my bend iPhone 6 in…read morelike 15 minutes and hasn't been a problem in the 6 months since. The phones I've bought had price tags I liked and worked like new. One was a present, and the guy at the counter went and got me the original box for the device. I hope these guys stay open forever. Awesome!

When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

I went in to pay a bill for a family member. There was no employee present when I walked in the…read morestore. I waited for 5 minutes without help. Then someone walked in from the back Kamerin or Kameron has ZERO customer service skills! Don't come to work to service people if you're going to have a bad attitude!!!!

The staff is friendly and knowledgeable.Everyone made me feel most welcome and Jordan not only…read moretalked straight, but made me feel like an old friend as well. I'm definitely going back

This location is awful. We had 4 lines transferred from…read moreTmobile and none of the lines were processed correctly. After spending hours in the store I had to sit on the phone with customer service for HOURS during a holiday to correct the setup. In addition, the iPAD was defective out the box and the manager refused to override the restocking fee and taxes. Why would you need to pay a restocking fee on something defective! Go to ANY location except for this one! Better yet skip AT&T all together!!!!!

100% pure ghetto. Dont waste your time. Why...tell me why would u hire people that dont care. I had…read moreto go back there twice and issue wasnt resolved...She finally wouldnt sell me one phone. SHUT IT DOWN NOW. The most ridicuouls store and people i have ever dealt with EVER

AT&T lies, DO NOT SWITCH, you will regret it. I went from Verizon to AT&T and immediately had…read moretrouble receiving clear calls, Callers could not hear me, so I had to sit on my front steps or in my car to get clear reception. I could no longer make or receive calls out of state, AT&T did not work..to Florida and Pennsylvania. Not that far folks! I ended up using my laptop and Discord to get through. Billing was a joke. The first bill arrived 2 months after the due date..what? By then, I already knew I had made a huge mistake. Do yourself a favor: Don't go with AT&T Mobile

Fantastic experience! Chris was very helpful and helped me finally get rid of cable and get at&t…read morestreaming tv!!! I will be back again!!