Violet and Gustavo they were outstanding they worked with me for over 25 minutes on an issue that…read morewas unbelievable. My phone was locked. I could not get in. They got on the phone. They got on tablets until we worked around it. We got it unlocked. They are super amazing. Go see them guys go, and they will help you to the fullest. They both deserve a raise. They both deserve recognition.

Not enough employees to help customers therefore equaling poor customer service and long wait timesread more

Got my sons iPad screen fixed today! Dropped it off & picked it up the same day. Salwan was great,…read morethanks for the help!

This place is awesome, they fixed my Samsung phone screen it's an older model but they took care…read moreof it. Alexa is very helpful, even helped me with cleaning up my phone and making it faster. Thank you again.

Lisa was a tremendous help! Specially only went to purchase a new phone but Lisa found that I could…read morereplace my wifi and get a new tablet. She was very patience and knowledgeable. I was able to have my new phone download all my info from my old phone while at the store.

Let me start off by saying that I have been a loyal customer for over 11 years and I typically…read moreupgrade my phones online because i don't like dealing with Sales associates. Trip #1 - December 14th I had an appointment on December 14th at this store because I was looking into possibly adding a line to my account and upgrading my device at the same time. My daughter had T-Mobile and they have the WORST service and she was not receiving any photos unless she was connected to Wi-Fi or on my Hot Spot. I explained all of this to Veronica the sales associate that helped us out. She mentioned about the current promotion where I will be given one line for FREE as long as I BYOD (Bring Your Own Device). She said my bill would not change, I would pay the same amount I was paying which was $140, then she mentioned, it would be no more than $150 with taxes. She offered me a FREE Apple watch which I declined for $7.50 more(50% off due to me having the Ultimate Plan). We upgraded my phone from 14 Pro Max to the 17 Pro Max. I kept my 14 Pro Max because she said I did not need to turn it in and suggested I can use it for the FREE added line if my daughter's T-Mobile iPhone did not work when we transferred the line over. Once we processed everything, I would have imagined she NEVER told me anything about the $40 activation fee. I obviously know about it but she NEVER disclosed it. My daughter and I left. Trip # 2 - December 15th By this time, I had already set up my 17 Pro Max and I walked in to the store on Monday, December 15th and was helped by a gentleman. He helped me transfer the FREE line to my daughters old T-Mobile phone, we transferred her phone number in. While we were there, I decided to get the Apple Watch, I confirmed with the guy that the device was FREE as long as I paid for the plan which was $7.50/month. I said okay let's do it. He told me it would be shipped because they did not have the one I wanted in-store. Fine, I have no problem with that. AGAIN, he never mentioned a $40 activation fee for this device, but I KNOW of it so I keep this in mind. Wednesday December17th I received the watch and I activated it. Everything was okay until the following morning when I received an email with the changes made to my account. I reviewed it and there were 2 apple watches on my account. One activated on 12/17 and one 12/18 - mind you I only got ONE! I contact customer support, the lady on the chat removed the extra device (IDK HOW THAT GOT THERE) we move on. Days later I noticed my bill is high, okay normal after making changes) I decide to ask the Chat agent and they told me I was paying for my daughter's line. So i am confused because Veronica told me the line was FREE. Trip # 3 - December 22nd I walked in because I wanted someone to help me understand my bill. I was helped by a younger girl and I did not get her name unfortunately. She reviewed my account and she told me that the extra $10 charge was what I was paying for my device, she said even though I did not turn in my 14 Pro Max, I was given a credit for it as if I did so the $10 was the difference I would need to pay for my device. I said okay well Veronica NEVER told me this. So I reiterated why was the charge showing up under my daughter's line if I suppose it should be a credit for my line, she insisted that it was for the phone and I was getting a good deal in which I agreed and said yes it is a good deal but if I was told by Veronica that the line was FREE, I should not see a charge for a PLAN on that line. Then she told me "this is why we tell customer's their first bill will be higher than usual" and I responded "YOU may tell your customer's that but not Veronica, she NEVER told me any of this" she then proceed with "okay let's calm down, let's calm down" which pissed me off because I do not need her talking to me like I am her child. I then told her that I did not care if the deal was good, if they tell me something is FREE, do not charge me for it - it can be $2 for all I care but do not MISLEAD customers so that you can meet your daily quota and commission. this young lady was zero to no help. I left the store upset because she did not take the time to explain clearly. I went home and decided to pull my bill in PDF format (I should have done this at the store) because I clearly saw the $10 Plan charge for the "FREE" line. it was late at night so i decided to get on the chat to speak with an agent. I spoke with Eva, super helpful - she confirmed that Veronica misled me and did not disclose that this line was $10 after a $45 discount of the line + $10 discount for having auto pay (cost of this plan is normally $65). She made it right and was able to speak to her supervisor which approved for them to honor the FREE line for the 36 months as TOLD by Veronica. This will be my last time at this store. Associates need to learn to BE BETTER and tell their customer's the TRUTH instead of lying so that they can earn their commission.

I got a phone call from my stepdad telling me to meet him at the phone store. I mean... nothing…read moresays love like a new iPhone. Sure, the guy married my mom, but getting me a phone line? Now that's commitment. He's such a sweetheart.Turns out it was way cheaper for all three of us to switch to AT&T . We were paying almost $300 with Spectrum, and now we've got a whole package deal that saves us so much money. I got my phone line for under $50, after three years, . Today's surprise upgrade was definitely not on my radar, but somehow I walked out with a brand new phone and a better deal. Life is funny like that -- you truly never know what it's going to hand you. Feeling grateful and very spoiled today.

Ernesto helped me out and made sure I got the best discount available…read more I'm always in and out at this location. Spacious location with a large selection of accessories.

Got here at 10am and they are still not open as of 10:20am. The window says 10am. Bummer ...looks…read morelike I've got to go to another city's MetroPCS. How unprofessional... to be open even 10 minutes late I can understand.

Came in to make a payment and have my phone checked for troubleshooting. Sales rep was patient with…read moreme and fixed my issue. Love their customer service this is my new payment center

Would definitely recommend this place to problem solve and fix a broken cell. Sam was excellent,…read moregreat customer service skills, very knowledgeable and professional. We walked away with a working phone versus having to buy a new one. He fixed the iPhone XR so it looks and works like new. Great job Sam!

I was brought my Iphone 13 here because my phone screen was glitching and not working and was told…read morethey can fix the lcd. I was asked to pay 242$ & was not advised that the parts here are not even original first of all. Second of all they do not even let you know there is no refunds before purchasing. The phone was returned worse that how It was & now My screen goes black & freezes. I keep taking the phone back & inidians refuse to fix the phone and refund me. And no the phone was no dropped or damaged since the repair . A complete waste of money & time. Your better off going to apple store where they can use original parts, give you a free diagnostic review to tell you whats wrong & at least its actually good work which will not cost you 242$. This place is horrible, do yourself a favor and do NOT come here unless you wanna waste your money & leave with a phone that still does not work.

We went in for an opinion on our super old ipad and we received good information. But while i was…read morein there i noticed they had all sorts of privacy screens for iphones. And wouldnt you know i had just cracked my old screen protector so i decided to get one! It was a relief getting a protector put on by a professional and not having to worry about lining it up, bubbles, or lint. It was quick and it was only $15. And the man was very knowledgable and friendly. If this one breaks too, i will definitely be back! Im glad he's in downey! Parking is limited.

I went in to see if they can help me fix my charging port because my phone was only charging if the…read morecable was put at a certain angle. They recommended all I do is clean it and see if it works just from cleaning instead of replacing/repairing the charging port. And sure enough, they cleaned the charging port and the phone charged perfectly as soon as I inserted the charger I was out of there within 10 minutes.

Went in and was able to get helped and pick up my phone shortly after. Very nice staff, easy in and…read moreout. Thank you Chad.

I came here to get my broken phone screen repaired, but I decided not to go through with the repair…read morebecause of an experience that made me uncomfortable. The employee helping me asked for my phone passcode. I've had my phones repaired by the same company before at a different location, and they have never asked for my password. I normally just turn off Find My iPhone, hand them the phone, and they complete the repair without needing access to my personal data. I'm not accusing anyone of having bad intentions, but I couldn't understand why my passcode was necessary. To be safe, I left and went to the Cerritos location instead. They repaired my phone without asking for my passcode, and when I mentioned what happened, the employee there also said it was unusual. My advice is to be cautious and protect your privacy. If someone asks for your phone passcode, don't feel pressured to give it out. Ask why it's needed and whether there's another way to complete the repair. Your personal information is important, and it's okay to be careful.

Review #656 None Elite Squad Squad…read moreMix Feelings! 1st I Have Spectrum because where I live on im only allowed to have Spectrum for TV which is the #1 reason I dont have Cable TV and only Stream... but i cant stream unless I have internet so there i do have it. 1st things 1st, the internet no matter what mbs or gbs you have its not the best. the internet is like Netzero quality which is im glad I have internet even though its not the best ..then again Netzero was free and here.. for a lot of years I was $125 for their supposedly fastest internet ..then 1 day i heard the buzz about Tmobile..thats its better..no signal interruption..just fast dependable internet..so I had it..I went to this location..signed in..waited about a hour until I finally got called ..I went up..and went up to them just like George Mcfly ..pointrd at the guy and said "Hey You, get your..." and I got cut off and he displayed a 7G modem! I was like wow! asked questions..then he gave me the best offer and for staying ..I can have this amazing 7G Internet for $41.99. No catch.. "the best offers are when you go in person" ofcourse, i had to get Mobile service ..but who cares..I dont have to purchase a phone .. so I run home..installed the 7G..and ...and ... its the slowest internet ever..horrible for gaming.. what Wifi i have ever experienced.. ive called many times ..theyve send their "Certified Expert Technicians" to not do anything..but i love the $41.99.. just not sure if its worth it..

Absolute terrible company & business site…read more They raise prices & eliminate discounts without any notice. Bill has gone up to over $100 and the internet is spotty. Been a customer for more than 7 years and they offer no customer loyalty or discount. Service is terrible when trying to get assistance on bill.