This is a WARNING: The manager and salesperson lied to us about additional charges when directly…read moreasked if there would be any other charges. When confronted they said they did not lie and tried to distract us. When I told manager that I was leaving Verizon after 20 years because of our treatment there, he responded: That just isn't logical to make this change on principle. He obviously doesn't get the idea of having principles.

BEWARE! This store is misleading. The sole reason I went to this business is because of the huge…read moreVerizon signage. I assumed it was a corporate Verizon store. It isn't, it is a Verizon Authorized Retailer. Big difference. If you purchase a device here the device contract is not with Verizon. Completely different terms, pricing and if you have an issue with your device a Verizon store will not touch it. A true Verizon store will have a wider selection of devices and a better trained sales force. After the fact, I found out my TCC rep was a trainee. This information is pre printed on my sales invoice, "The first bill will likely be larger than the normal monthly price. This reflects any activation fees plus a full and partial month of service." The rep quoted verbally and in writing:"First month's bill: $156.71." He said that it would then drop to about $125 per month (this part is not in writing). Imagine my surprise when my first month's bill was $249.06, and my normal monthly bill is $156.71 and that's for two years. I have no recourse. Too late I found out that there is a true Verizon store just over the bridge in Yulee, it's worth the drive.

Formal Complaint Regarding Treatment at AT&T Store - Yulee, Florida…read more AT&T Customer Care, I am writing to formally document a very troubling experience at your Yulee, Florida store. Last month, I was not treated fairly by two employees at this location, and I filed a complaint at that time. Last Saturday November 22nd, when I returned to pay my bill, the store manager, Christina, asked me to leave the store because of the prior incident. This was done in front of other customers, which left me humiliated. One customer even left the store during the confrontation. After I stepped outside, I returned briefly to ask for the name. At that point, she invited me back inside, which I felt could have escalated the situation further. I have also observed that Christina and her employees smoke frequently, and the back door of the store is left open, which creates an unprofessional environment. I complained again on Saturday by phone and was given a free month of service. However, the way I was treated has led me to decide to move my business to another company that values respect and professionalism. I am requesting that AT&T review the security camera footage from the store to verify my account of the incident. I believe this will confirm the inappropriate behavior I experienced. I hope AT&T takes this matter seriously and ensures that no other customer is treated in this way. Sincerely, LB

I have contacted the FCC, AT&T, the Attorney General and will continue regarding this affiliate…read morelocation. THIS IS NOT A CORPORATE STORE. Please be aware prior to entering this location. They will bait and switch your account just like they did mine. I have a huge mess I am dealing with because this store was incredibly dishonest. They took it upon themselves to add extras to my account that I specifically said I didn't want and I even have an extra account I did not ask for. It is a huge mess. The only person that benefits in this circumstance is the business and the sales rep at the store. Make the trip to the corporate store in River City.

So, I started service at this store with a very efficient young lady who was equally helpful. I…read morereturned today to make a change previously covered at the first interaction only to told something completely different by another young lady...looks like I will have to complete via the call center or the Fernandina location which is a different franchisee.

Josh welcomed us in with great confidence and joy. He was incredibly accommodating for my relative…read morethat was starting a new service. Think I will be switching my provider to cricket

I came back to this place because the owners response seemed honest; although I did not say who I…read morewas and paid normal retail price for replacement screen. Customer service was exceptional and the replacement screen functions properly. Highly Recommended.

Literally right down the street from me, super convenient because it's a drive-thru, not only…read morethat..... everybody is so cool! It's a family-owned company. 10/10

Terrible customer service. My sales rep was Alyssa West. I had merely gone into the store to…read moreinquire on the various phones, not seeking to upgrade. The hard sell was "on" from jump. First, she talked in industry lingo for the entire encounter and spoke very fast. Even when I told her I didn't understand what she was trying to explain she failed to explain the advantages vs disadvantages of the various phones and calling or data plans. In fact, she gave me the plan she thought best without any discussion including the same brand of phone though I had states I was potentially interested in an Android phone. She immediately directed me to the iPhones by saying the deal would better. Unfortunately, I will never know if my deal was better, because, again, she ignored my questions and did not explain the situation to me. Whats worse? She up sells me on a phone protection plan under the guise that it would not make my monthly bill any higher than what it was prior to coming in to the store. While that was true, she made no effort to save me more money, and instead chose to pad her commission. The beginning of the worst part was the promises she call me because she was unable to produce a return label for my old phone that I was trading in. There was no follow up, phone call and, thus, I had to call the store myself. When I did call them, she was unavailable, and , the customer sales rep on the phone was very rude and told me that "he was with another customer" true or not, he knew my inquiry was one of concern. Instead of transferring my call to another sales rep or a manager, he said that he will take a phone message and have her return my call because she was not in the store. she never returned my call. So I texted her the next day, she advised she would get back to me. Again the entire week she did not call me. I texted her again and this time she didn't even respond via text or phone call. The nail in the coffin as to the first customer service, was that the entire time I am asking my questions, and she is consummating the sale, she is talking to other representatives in the store, who have no customers and cutting up with them. They are joking and laughing and talking about items not associated with work. I found her demeanor to be unprofessional and discourteous by not giving me her full attention particularly when I'm spending $1200 on a new phone. I said nothing to her and let the entire encounter transpire in disbelief. There were approximately five other sales reps in the store at the time. Instead of focusing on the customer, she was chitchatting with them, and only handling my transaction perfunctorily. If I were you, I would steer clear of this entire store. It is not a Verizon corporate store, but an independent retailer of Verizon made to look like a Verizon corporate store. If Mrs. West is any indication of the attitude of the other sales reps in the store, and I have no reason to believe that the attitudes aren't pervasive in that store, I would steer clear of buying anything from this location. If being ignored in multiple ways by your sales representative, is your thing, then this store is perfect for you. It was a completely unprofessional, discourteous and non-customer service oriented presentation. I will never again buy another item from that store. I suggest you do the same.

TERRIBLE customer service. Do not waste your time with this location. More than willing to upsell…read moreas many unnecessary add-ons as possible, but do not stand behind any of the aftermarket products they sell. Spent over $1000 in the store, and inside of 60 days, they refuse to refund a failed product($70 heavy duty, protective iPhone 12 case, recommended by the sales representative) which was an obvious failure in manufacturing. All paperwork in hand, and they show a 14 day return policy, only shown in a line item, with an activation fee. Asked to speak to the senior employee on staff in charge, and was told that they do not have management in or at that location. Don't walk, run. You've been warned.

Not friendly location. Do not go if over 50 years old. Not very friendly. Traveled to Jacksonville…read morelocation and they were very professional and friendly.

Worst in-person customer service experience. The employees were hiding in the store with all the…read moreinterior lights out with a handwritten message on the door stating "We don't know anything about the service outage." or words to that effect. Then, upon entering the store, the employess were IMMEDIATELY hostile. I asked the curly haired disrespectful male employee for my contract buyout to which he became personally offended that I'd want to cancel my contract. "May I please have my contract buyout? This outage is unacceptable for my business needs." That's all that was said, and in a normal tone of voice. This kid looks at me and states "I have the right to refuse service and I'm refusing you." This kid HAS NO PLACE in customer service and should be retrained or fired. He intentionally started a problem and argument where there was none. Then, the female manager wanted to question why I wanted to cancel during a "nationwide phone outage". A completely untrue statement. All other networks were performing as designed. AT&T was the only problem network at 11 a.m. She finally gave me my buyout, with anger and condescending language. These employees were PERSONALLY offended by my feelings on the network outage and potential cancelation of my contract. They whined about how they've been "getting yelled at all day". Well, maybe if they were properly trained in customer service they wouldn't get yelled at so much. Maybe if they had empathy and understood why people were upset, they wouldn't get yelled at so much. I have a $2,000 dollar phone and $150 dollar a month phone bill which were essentially turned into a worthless pile of crap for almost 7 hours today. Business calls, GPS, email and everything else completely unusable. The inability to even call a tow truck or ambulance is ridiculous. So, yeah. I wanted out of my contract. Now, after the experience in your store, I'm definitely taking my business elsewhere and will encourage everyone I meet to do the same. I'm not expecting the owner of the store or AT&T to do anything to rectfy this problem. I'm sure it's all on the customer, meaning myself. This will be reported to corporate and the BBB.

Walked in and got help right away! Explained what was wrong.. he looked it up and worked a price…read moreand made it happen! 30 min tops works for me!

Fast work & 2 very pleasant employees! Came in 30 minutes before closing - replaced iPhone screen…read morewhile I was waiting for a little over $100 - I gave them a screen protector and they put it on for free! 1 year warranty (I think) they said.