So, I started service at this store with a very efficient young lady who was equally helpful. I…read morereturned today to make a change previously covered at the first interaction only to told something completely different by another young lady...looks like I will have to complete via the call center or the Fernandina location which is a different franchisee.

Josh welcomed us in with great confidence and joy. He was incredibly accommodating for my relative…read morethat was starting a new service. Think I will be switching my provider to cricket

No matter what condition I bring phones in to these folks, they fix it quickly & correctly every…read moresingle time!!

Horrible knowledge of phones! I went in with a iphone 8 asking for repairs on the screen. I left…read morewith less phone I came in with and was told it was a completely different phone.

Not friendly location. Do not go if over 50 years old. Not very friendly. Traveled to Jacksonville…read morelocation and they were very professional and friendly.

Worst in-person customer service experience. The employees were hiding in the store with all the…read moreinterior lights out with a handwritten message on the door stating "We don't know anything about the service outage." or words to that effect. Then, upon entering the store, the employess were IMMEDIATELY hostile. I asked the curly haired disrespectful male employee for my contract buyout to which he became personally offended that I'd want to cancel my contract. "May I please have my contract buyout? This outage is unacceptable for my business needs." That's all that was said, and in a normal tone of voice. This kid looks at me and states "I have the right to refuse service and I'm refusing you." This kid HAS NO PLACE in customer service and should be retrained or fired. He intentionally started a problem and argument where there was none. Then, the female manager wanted to question why I wanted to cancel during a "nationwide phone outage". A completely untrue statement. All other networks were performing as designed. AT&T was the only problem network at 11 a.m. She finally gave me my buyout, with anger and condescending language. These employees were PERSONALLY offended by my feelings on the network outage and potential cancelation of my contract. They whined about how they've been "getting yelled at all day". Well, maybe if they were properly trained in customer service they wouldn't get yelled at so much. Maybe if they had empathy and understood why people were upset, they wouldn't get yelled at so much. I have a $2,000 dollar phone and $150 dollar a month phone bill which were essentially turned into a worthless pile of crap for almost 7 hours today. Business calls, GPS, email and everything else completely unusable. The inability to even call a tow truck or ambulance is ridiculous. So, yeah. I wanted out of my contract. Now, after the experience in your store, I'm definitely taking my business elsewhere and will encourage everyone I meet to do the same. I'm not expecting the owner of the store or AT&T to do anything to rectfy this problem. I'm sure it's all on the customer, meaning myself. This will be reported to corporate and the BBB.

This is a WARNING: The manager and salesperson lied to us about additional charges when directly…read moreasked if there would be any other charges. When confronted they said they did not lie and tried to distract us. When I told manager that I was leaving Verizon after 20 years because of our treatment there, he responded: That just isn't logical to make this change on principle. He obviously doesn't get the idea of having principles.

BEWARE! This store is misleading. The sole reason I went to this business is because of the huge…read moreVerizon signage. I assumed it was a corporate Verizon store. It isn't, it is a Verizon Authorized Retailer. Big difference. If you purchase a device here the device contract is not with Verizon. Completely different terms, pricing and if you have an issue with your device a Verizon store will not touch it. A true Verizon store will have a wider selection of devices and a better trained sales force. After the fact, I found out my TCC rep was a trainee. This information is pre printed on my sales invoice, "The first bill will likely be larger than the normal monthly price. This reflects any activation fees plus a full and partial month of service." The rep quoted verbally and in writing:"First month's bill: $156.71." He said that it would then drop to about $125 per month (this part is not in writing). Imagine my surprise when my first month's bill was $249.06, and my normal monthly bill is $156.71 and that's for two years. I have no recourse. Too late I found out that there is a true Verizon store just over the bridge in Yulee, it's worth the drive.

A Comparison of Two Computer Services…read more I went in to Megabite today with an older HP computer that needed a new ethernet card. The tech in that store, Deryck Burnett, was exceptionally rude and condescending. It was made clear he did not have the part I needed, and he had no intention of ordering or installing it. I was told I overpaid for my computer- that it obviously isn't worth much. I tried to tell him it had simple duty as a basic tool for my 84 yo mother. He interrupted and said his mother is 80, "so that's not an excuse." He then found the part on Amazon and in a condescending manner, asked if I knew how to order things on my phone. I left with a piece of paper with the part I needed scribbled on it. The second tech in the store seemed to be willing to be helpful, but he wasn't encouraged to come forward. From there, I went to GoPC. I was greeted with smiles. I was informed that because they are down to one tech, Raymond, they were only accepting business accounts right now, but, "Let's see what we can do to help you." While the tech was working, I shared my experience with Megabite just minutes before. They did not seem surprised, just an exchange of glances between them. Within 15 minutes, my computer had its new Ethernet card and I was out the door. I will never forget either business. Thank you so much, GoPC, for stepping up during your lunch time in the middle of a very busy day. I really appreciate your humanity, pleasant attitudes, and help! I tried to send this review to their Facebook page; Reviews and Posts, but neither "took." I don't know if my phone has a glitch, or if Megabite turned off those options.

I had issues with my Apple ID due to having two different ones. After many attempts of trying to…read moremerge the two together, I completely messed up my Mac Pro, iPad, iPhone and iWatch syncing with each other. I spent 1 1/2 hours with Wesley and he got all my devices talking to each other. In the future I will not try and troubleshoot any issues with my devices and go straight to him. They charge nothing compared to what I paid in California. Their new location is easy to get to, ample parking, and Dollar Tree right next door! Win-win.

Why is Target CVS calling customers to inquire about their flu shot status? It's not your business…read moreto check up on me. Are the shots free? If I want one, I certainly know how to get a shot. Mind your business CVS.

This is my regular target and I love the people who work there! They're always friendly. Somebody's…read morealways helping you get to a faster line, and the checkout folks are very helpful with coupons and technology.