I went home to visit my mom for a week and had to get a new phone; my old one got left in my Lyft…read moreand my driver never responded to my or Lyft's requests to check if it was left in his car (whole other story). I was already part of T-Mobile and my lost phone was THANKFULLY paid off so I just had to come in for an upgrade. Took 15-20 minutes, about the time I realistically imagined it'd take. No major issues, and Henry also threw on a screen protector and charger (which charges much faster than Apple's standard charger and both only add around $5 to my monthly bill, not bad) and added insurance to my plan, which I thought I originally had. Overall, really good service, and I'm now loving my red iPhone 11.

aggressive, sarcastic responses to simple questions about changing data plan. If you shop here, be…read moreprepared to be treated with contempt for no apparent reason.

This Verizon store has really gone downhill. All new employees lately/none know how to do much…read more Last week I had one yawn all through the conversation. More than 15?times. Sneezing!ugh. Today we went back for a new watch & they were so ignorant about a couple questions we had that we ended up leaving & purchasing at the Apple Store instead I have been a Verizon customer for 20 years @ this location. Time to try a new one.

Walk in and wait 15 minutes and no one even acknowledges me or puts me on a waiting list for help…read moreor anything. Worst customer service ever. T mobile is starting to look real good about now

Took my daughter's ipad in to get the screen fixed. They did a great job fixing it but when I got…read morehome I looked at the receipt and saw I was charged a $20 express fee. I never requested an express service. When I dropped it off I asked how long it would take and he said a couple hours, I said great and left. He never mentioned that there would be an additional $20 fee. I called the store to ask about it and they said if they didn't charge the express fee it would have taken a week to fix. Find that a little shady.

I don't really know how good these guys are, because they didn't get my business. They wanted $380…read more(plus tax, presumably) and four days to replace the screen on a Samsung Galaxy. I got it done around the corner at uBreakiFix for $231 -- and got it done the same day. Maybe Genius is the way to go for non-Samsung phones, but I definitely recommend shopping around.

Made an appointment for 3:00. Arrived at 2:50. The manager checked me in when I got there and said…read moresomeone will be with me. Stood there waiting until 3:30 while the manager and another employee stood there just talking and laughing so I left. Verizon's customer service has always been absolutely awful and unprofessional whether you're in store or over the phone.

Scheduled an appointment for 1:00 pm through the store on (Kalamazoo Ave. Upon arrival, we were…read morechecked in at 12:50. We stood and waited patiently until 1:30 and no one out of the 4 employees approached or acknowledged us to tell us the status of our wait or to apologize for the delay. What is the purpose of making appointments if you are unable to accommodate? Unacceptable way to treat your customers.

Abe was very helpful and set my phone up for me. It was great to finally get a new phone.read more

Express P.C.? Oh you bet! Today I received the best trip on the polar express, brought my son's…read morelaptop in for WiFi issues and about 20 minutes later it was fixed. Talk about FAST! Not only did I get high quality personable care, I got a lesson on what to do and look for next time! I've never felt more confident leaving a store knowing I got high quality at the best price. Now my price was undeniably the best. I can't even fathom the good graces I received. It was truly a Christmas present from a SAINT. Have you ever heard of Miracle on 34th street? Well this was Miracle on 44th and Kalamazoo! I'm telling you. You will not be disappointed. If you've never been in there they have a whole screen rotating base prices which is great! I like to know what I'm going to spend. I'm grateful to AJ (I hope that's your name good sir) he's made the Christmas a whole less stressful. I will be returning when the next problem arrises.

Great help with my pc. I would highly recommend as I didn't have to buy anything and yet they…read moreprovided me with information and advice.

I was in the store for more than 30 minutes and no one was attending. And later on one lady…read morespecialize came show her attitude. The guy who was registered at the entrance don't understand anything. I believe he was new. But ultimately not getting good response at this location. Try to avoid this location.

Customer service has gone. My wife purchased a I-phone 12 pro plus for my daughter and left with…read moreinstructions on how to transfer to it from the old phone. Apparently when you purchase a new phone they no longer transfer to your new phone and ensure you have a working phone. Twenty four hours later still having problems and the phone functions but only a small portion of apps and data transferred. If brick and mortar stores want to survive along with the jobs they provide they must offer a competitive advantage to e-com. Verizon fails. I'll be ordering online or going to Apple next time.