Friendly, timely service that fixed my problem! I walked away knowing if anything went wrong the…read morework was guaranteed for 60 days!

I have an iPhone 13 ProMax. I finally broke the back glass. I read all the great reviews, and…read morebrought my phone in. Scott had to order the Alpine green back glass and in about 2 days dropped my phone off and installed in about 1 1/2 hours. I literally can't tell that the glass was swapped out. Highly recommend. Professional and responsible and timely. Texted me when the back came in and replaced that afternoon.

I love how they serve and they don't have there hands on their phones and the assis very fast the…read moresecond you come in they have someone to help you

Brian is the best Verizon associate. He was so helpful. I have had awful customer service from…read moreVerizon in the past. But not this time. He helped me and walked me through changing from apple to android and made it painless. He offered support anytime I had questions on my new phone. He spent time showing me things on the new phone with great patience. I really appreciated his helpfulness so I could take the leap of switching from Apple to android. Thanks Brian you were great. I always dreaded going to the Verizon store in the past.

Poor Customer Service!!! I've gone into this store 3 times in the last month. Each time, I was…read moreoverlooked, passed up or just plain ignored. I kept going back because it was conveniently located and I'm all about 2nd chances, but each time the service was worse. So save yourself some time and frustration and bypass this Verizon store.

Awesome guys.. They always know how to treat me when I walk in.. Smiling faces and great hand…read moreshakes. Thanks for helping this difficult customer..

We both been having issues with messaging so Apple directed us to our carrier. It was busy so…read morethere's a wait. Jose greeted us and made sure to put us in rotation. He eventually was the person who helped us as well. One issue resolved as call blocking was enabled somehow and with a call he got it handled. My issue stemmed from RCS not working with an Android contact... so he reset and advised me to share that with the other person too. It must be on for us both. Jose was vey knowledgeable, professional and personable! This defines great service!

My son and I got to the store at 6:00 and literally closed it down, all due to a mobile, so-called…read moreexpert that clearly didn't have a clue. Thomas Wait unfortunately bumbled his way through the 2 hour process with no help from management until we left the store (due to closing) without my phone being on. I was transferred over to T-mobile but the service was not active. I went home and spoke to my previous carrier (something I could have done there) and got the green light to transfer, however had no way of doing it at home. The following day I showed up at the store to get the phone activated and the expert said he couldn't help me. Again without a phone until 4pm Saturday we called customer support and it took 2 1/2 hours to get what the "expert " screwed up in the store corrected and my service on. May I say customer support was amazing! If you can avoid this store do so!

First. Because the hours I work. I watch about 20 hours of TV a week. I canceled and kept the…read moreinternet to do free streaming. a few months later the automatically increased my speed and lowered my bill. I called and was told that price was guaranteed for a year. A couple of months later the bill started going up. I called again and was told I am on a tier level, and it was going up and I would be paying much more. They blamed me for the switch. Saying I requested it. I said no I did not. But they stuck to their story. 2nd they are at my local Walmart. Every time I go there. They try to approach me. I put my hand up and say I am not interested. The start chasing me. I tell them I come to shop not deal with them. My bill went from 49.99 a month to 89.99 a month in a few months even though they said the price was guaranteed for a year.

I schedule an appointment for 2pm the next day. I immediately get a text message confirming the…read moreappointment. I get a reminder email the next day at 9am reminding me of my 2pm appointment. I drive there. The store is closed. I check the website for that store location, and it says they close at 1:30pm. Need I say more about why I gave one star?

That horrible sinking feeling when you realize you've lost your phone. And you're not going to get…read moreit back. Had it last Thursday. Walked into the store the next day, determined to buy a basic phone. When I realized that it was only going to cost me a few dollars more for an iPhone, and that I could bill everything to my account instead of coming up with the cash that day, I was in. Byron, who helped me, was totally focused on me as a customer and helped me get set up quickly and efficiently. While the paperwork was getting signed we also saw a couple hilarious videos on youtube. Great guy, great store. Go there. As an aside, I've been a happy Verizon customer since 2009. It really is the Network.

On this subject I would leave a less than 1 rating if I could…read more Getting ahold of a customer service representative on the phone is the most painful experience I can think of. I was disconnected twice. I wasted a half hour listening to AI and asking for a representative. If I could find a company that had real people that I could reach and understand, I would be willing to pay extra.

Very satisfied with the service here! I brought my MacBook here to have the battery replaced. They…read morewere the cheapest in the area and got the part quickly. During the service, the technician accidentally knocked a little sensor out of place in my trackpad. She told me immediately (which is already a lot more than most places would do) and they're replacing the part and fixing it for free. The service was fast and professional. I'd come here again!

I've used them for video game consoles, PCs & phones and they always know what they're doing, they…read moredo a great job and they do it quickly.