Amazing service we did not have any issues I was worried about the reviews but also considered that…read morethe dates on those reviews are not recent Was attended right away no wait at all

I chose this location to pick up my device after paying for online…read more This is by far the worst place to pick up a device. They make you wait 45 min when they need to do nothing but give you your device. I personally will never use this location again as I'm certain that another store can provide a better customer service experience.

The man working was very nice and polite and extremely helpful…read more Expensive compared to Amazon but I was in a hurry. Will definitely return if I need help with my phone.

Diana is professional and kind. Received exemplary service today. Greeted right away and all my…read morequestions answered. Kudos!

I've been a customer of AT&T since before they merged with Bell technologies. Well over 20 years…read more I'm finally done with them. I've seen lots of miscellaneous charges on your bill to squeeeze more money outta you. Had to dispute lots of bills. But what really did it for me, was that ridiculous international package. I went out the country on a cruise, and they send you that text saying we will cover you for unlimited text/talk/1gb of data, for $100. What a ripoff! Then later got roaming charges due to the data not even working. That's two months of service for one trip plus, the extra fees. I couldn't even call and cancel when I saw the data didn't work. Some international coverage you have that can't take a call coming in to the US. So when got back home and called and asked, and they said sorry you're stuck with the bill. So immediately canceled my service after 20+ years. I told them to set up a date, then pushed it back, they told me cuz I'm paying on my phone I couldn't switch carriers, next thing I know I woke up Sunday, and my phone is disconnected a whole month early. Lost my number I had for 15 years. I'm in the process of finding carriers to go to now. I'm leaning towards pre paid service. Big post paid service plans companies are money snatchers. You get the same coverage on prepaid for half the price or less from places like AT&T, T-Mobile, Verizon. Money too

xavier was the rudest customer service rep. we walked in and he was walking around outside on the…read morephone while a bunch of people were waiting. he came in with an attitude. we came in to get a new screen protector and he checked us out then informed us after that he can't put it on. which is the whole reason we pay for this. he then wanted to argue and make us hear him out before he would give us a refund and yelled at us as we were trying to leave

I had a great experience at the AT&T in Cedar Hill thanks to Chadasity. Right from the start, she…read morewas incredibly friendly, welcoming, and open. What I appreciated most was how proactive she was--she went above and beyond trying to find every single applicable discount to get me the best deal possible. Great job, Chadasity! I highly recommend asking for her if you visit this store.

I would not recommend this place. The staff was consistently slow, lazy, unhelpful, and lacked…read morebasic customer service skills.

Wow what a joke ! This company does not care about their long term customers at all ! We moved then…read morecalled them to reconnect and were told that the price will go up and now I have to pay $10 if we don't want it removed from our bank autopay. They hung up on us or got "disconnected" never called us back so we called back and another 40 minutes wasted and when we did get to talk again they kept making up extra fees then I got some condensation jerk that lied to us again. I said stop !!! and to just refund our new hook up fee. They do not care about customer service at all. I'm going with Dish ,so much more pleasant to deal with and much better price. My whole church is pulling the plug on direct tv and we are all glad we did .

I originally had Direct TV installed. However, the service did not work due to Frontier. I…read morecancelled both. Specifically Direct TV in October. I returned their system and have the paper work to prove it. They continued to charge my Mastercard for November, December, and January. I have called numerous times about these charges. They keep telling me I didn't cancel till January. These charges are unjust and they refuse to credit my card, even though I have the paperwork to prove this. So, if you are thinking about getting their service, DON'T!

Had an issue with our equipment. Spoke to someone online and they said to head to the store to do…read morean equipment exchange. Once there we had to wait 15 minutes because they didn't tell us before hand that we could checked in online. I mean it is what it is at this point. We were 10th in line. This was around 12:40pm. On top of everything, Everyone coming in was being told to "go to the UPS store to exchange their equipment ", so you guys just don't want to do this? we are paying for the fastest internet. And they said they don't carry that type of modem in store? Excuse me? Is it just this store or all because when we first got spectrum at a different location we didn't have that problem. Anywho, after wasting 30 min we just left. Around almost 3:00 pm we get a text saying we are next in line. So glad we left. I ended up chatting with someone else online instead and I'm glad I did because I would have just been there sitting wasting time. To the young lady who helped me online , thank you. But this store is just a no for me.

They told me to wait 30/40 minutes, which is fine. I waited about an hour and a half…read more I was in line, but my name got dropped because the other people weren't there physically, but they moved them back into the spots in front of me. Waste of time bad service I DONT recommend anyone coming here for service .

I normally check on yelp but i didn't! Now I get why this store has 2 stars! They don't take people…read morein order of when they arrived! They start from one corner and walk down the line til they get to the end. I spoke up and said I was here before that guy because that person didn't speak up and i still got helped after! Never coming here again.

The worst customer service ever at the T Mobile in Desoto offI 35.Thefemale manager named Shamayia…read morewas so unprofessional and was not doing much, most of the time she was in the back. After almost waiting 2 hours an agent named BIANCA was supposed to help me, I told her This T mobile is slow and she got the rudest attitude with me and told me I can go to another store and walk away saying she won't help me, the manager also said since I said it's slow I need to wait longer, she ordered the agents to keep skipping me for the longest. Finally a young black man named Sarkley passed by me and i asked him why I was being skipped and he helped but went to talk to BIANCA first to ask something and he said I will be charged $10 to put a SIM on my phone. It never happened before.T mobile never charged me to for a SIM, I paid it anyway . We give over $300 to T mobile every month for their service but the way I was treated yesterday makes me want to change provider 0/10. I m a faithful client and deserve respect. When I Asked BIANCA for her name she was being smart telling me DO YOU WANT ME TO SPELL IT FOR YOU in a funny way, just childish, unprofessional and childish. BIANCA you are just an employee, this is not your daddy's business. Follow the customer services skills and know that the CLIENT IS ALWAYS RIGHT.