Brain dead, mindless cretins who can't do anything correctly. I do not currently have Verizon, and…read morebased on my visit, I NEVER will. If it was possible to give negative stars I would do that. I have cell service thru another company and I need a new phone, so I figured I would shop the competition. I walk in, and after a few minutes I'm allowed to tell one of the employees that I'm interested in switching carriers and I need a new phone. She says to wait for the other employee to finish with her customer. I guess neither of the first two employees there can help a customer, and I need to wait for the one already with a customer but sure. 14 minutes later, How can I help you? I tell her exactly what I'm looking and what I need. She asks for my ID. I ask why, she says to "verify my information", ok sure why not. She attempts to scan my ID with her tablet. 4 minutes later she has now managed to successfully scan my ID, and is now tapping away on her tablet. 3 minutes later she tells me I'm eligible for a discount on my home internet service. I tell her I don't need home internet, and just want a quote on service and a new phone. She chooses not to listen to me, and instead starts telling me about their home internet and starts the process of signing me up for it. Once again I decline home internet service and tell her exactly what I want. She sighs, and goes back to tapping on her tablet. 4 minutes later, she asks for my SSN. I ask why, she says she can't give me a quote on service without running a credit check. I tell her to assume I'm very well qualified, and to just give me a list of plans and phones available. She protests, demands my SSN, says it won't hurt my credit at all, and she NEEDS it before she can tell me any prices for phones and services. I once again tell her to just assume I'm very well qualified, and to just go from there. She sighs, and goes back to tapping on her tablet. 3 minutes later, she flips the tablet around and asks me which add-ons I would like. The screen is filled with options like Unlimited Storage, Family Plans, Netflix and Hulu and other streaming services, and the like. I say I want none of them right now, I just want the price for a service switch, any available plans, and any available new iPhones. She says she can't give me any prices for a plan until she knows what add-ons I'm going to want, so she can calculate a price. For the SEVENTH TIME, I ask her for the cost of transferring service, any available plans, and any new iPhone options. She (wait for it) sighs again, and goes back to tapping on her tablet. 5 minutes later I tell her to stop whatever she's doing, and that I'm leaving. She protests and says she's almost finished and she can START working on what I asked her for, and she just needs another minute or two. I tell her "Ma'am, I have been sitting her for over 30 minutes, waiting for some simple information that I have asked for MULTIPLE times, and the only thing I've learned is that you REALLY want me to sign up for home internet. I tell her that I went to the T-Mobile store down the block with the same request, and within FIVE MINUTES, I had all the information I needed, multiple phone and plan prices, everything I needed to make a decision. And she had a great attitude. But here it's been 30 minutes plus and the only information that I have from you is you want to switch my home internet service. I told her to delete any information she may have gotten from me, never to contact me, and I walked out. I went from curious about Verizon services to outright hostile towards them in about 35 minutes. I HATE Verizon, I HATE that store, and I wish everyone there gets fired sooner rather than later. If it was this much trouble getting information about switching service, how much trouble is it going to be WHEN something goes wrong?

We had a great experience at this Verizon store. Deleon assisted us and was excellent. He was…read moreextremely knowledgeable and helped guide us in the right direction without pushing us to spend more money. He gave us extra tips about our new phones and Verizon plans and overall went above and beyond. I would recommend this store and working with him in the future.

Absolutely horrible customer service. May 15 went to pick up my phone I had ordered. Tech told me…read morehe could activate my phone and transfer data from my old phone to my new one. Was unable to tell me how long it would take so I left my husband's cell number said he would call when my phone was ready. I got several emails updating me on progress. My husband got the call and went to pick it up. NOTHING HAD BEEN DONE!!! My new phone was not even activated. NOTHING. My husband wound up having to spend online to complete activation and set up. Emails were lies. I have used other ubreakit stores with wonderful service. The only reason i used this one was becayse this is the store to which my phine was shipped. Then Asurion charged me a 200. Deductible. If you couldn't do this service why didn't you say so! Don't go to this store.

I visited ubreakifix in Cedar Hill because I thought I was going to have to purchase a new iPhone…read more They took my phone, fixed it & saved me the cost of a new iPhone! I wish I could give this business MORE than '5 stars'!!

Moe's Repair Shop is a total rip-off. I paid $300 to "fix" my iPhone 15 Pro and got a phone that…read moreturns off and on by itself the moment I got it back. My SIM, which worked perfectly before, stopped working entirely. I drove 35 miles twice just to drop my phone off again, waited a full day, and got zero updates. When I asked what was happening, they said, "It won't work, it's like this," as if that's okay. When I asked for a refund, they refused. This isn't a repair shop--it's a scam factory. Don't waste your money or your time. I'll keep posting this warning until I get my money back. Avoid Moe's at all costs.

Went to the midlo location today for 3 phone repairs. Prices were WILDLY better than anywhere…read moreelse, and service was super fast even as a walk-in. 100% will come back. Thank you!

Everton has worked on several of our computers and laptops. He has gotten each one working to…read moreprime condition for every problem we have brought to him. His service is exceptional. He is quick and affordable. I will continue to use him in the future for any computer issues we have.

The connection between my laptop and the power cord somehow broke inside of the case and Everton…read morewas knowledgeable and helpful. My husband dropped the computer off in the morning and it was ready shortly after, the service was quick and affordable and right in the neighborhood. Highly recommend this great, local business!

Couldn't get help. Two other guests in the store. From what I heard one was a fax and one was…read moregetting something notarized. Workers call for a backup. I need 60 copies of one sheet of paper and he said it couldn't be done today. (No one is using the copier) I was also planning on buying several supplies at the same time - so I left and will spend money at another store.

I usually go to this location when I need something. I had a really great experience on July 30th…read morewhen I purchased an office chair. It was on sale for a good price and when the employee saw me shopping over there, he came over and offered any assistance. He was extremely helpful to carry it out. Most of all, I was really impressed by how appreciative he was for the donation I gave (for school supplies to local public schools in need). He told me how they had the chance to present the gift to the school and how appreciative the children were. It inspired me and since I was blessed enough to help out, I decided to go back in and buy a few more supplies for the office so I could donate again! Really great experience all around. I meant to write this review sooner and if I can find the associate's name I'll update this review or post another. I wish I could give more recognition to that employee. Keep up the good work guys.

Big shoutout to Nathan! He went above and beyond helping us yesterday--he was very kind and patient…read morewith us. The T-Mobile Midlothian location has the best customer service ever, especially Nathan. We appreciate him very much! Bethany H

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so 1 asked for an address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails, words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile

Shauna was really wonderful today. She patiently helped me with preparing an order to attach a new…read morecharm to my bracelet; getting a new magnetic clasp for my charm bracelet & explaining options to resize it to my perfect desired length; and showing me birthstone options for my 3 grands. I will definitely be back for more!! Thank you, Shauna!

gabby W. is so rude she has horrible customer service was not helpful couldn't even smile at me ,…read more i was discriminated and treated differently she gives a tone when i'm asking questions doesn't offer solutions or anything , keep her in the back if she hates that job

I went in looking to buy a custom pair of Oakleys and Jay was really cool in helping me out. I love…read moremy pair and will definitely return!

Joey is the best and really helped me out! I love how friendly and considerate he is with the…read morecustomers. I was a bit concerned that my order might be wrong, but Joey reassured me and took the time to explain everything, and all my worries just disappeared. Thanks a bunch, Joey!