Customer service reps are unfriendly. Changed phone one day after purchase and was charged an extra…read more$75 re-stocking fee, terrible cell tower service, internet not available where I live, everytime I call c.s. it's a long wait, have to wait on hold forever!! Worst cell service ever.

I used to hate going into this store and hadn't for a couple years. Recently though, I had a very…read moredecent and genuine experience getting a new phone with Hailey and Andrew. They went above and beyond to make sure I got what I wanted at the best price. I will be going back!

Purchased the wifi access point to better my wifi for my home about 2 days ago. The person who sold…read moreme it told me it would be super simple to connect to my existing router and I just needed to reset it and follow the steps. I reset it multiple times and never got the option to add the access point. I then tried all the things that the "AI" representative told me and still nothing worked. I then sat on hold for an hour trying to get a hold of customer care and nope no answer from anyone. I then went into the store 2 days after purchasing it with the access point with me and told them I just want to cancel it in general bc Its not worth my time to deal with that and they told me "we can't do that. You have to with customer care"... Very disappointed. Also there was no manager in store or anyone of actual assistance. I wouldn't recommend this store to anyone. I'll be back to speak with a manager

Horrible horrible customer service!! Reps don't know what they are doing. He was asking what plans…read morewe have and we said we don't know. And he kept asking us and we were confused why he couldn't look it up on the iPad. Then he offered us a promotion but took it away because he said he didn't realize we didnt have phone line with them only home internet. Then he kept comparing how he used to work at Verizon and that if we go to Verizon it would be more expensive. Another lady rep came to help but she just ended up making excuses for him instead of helping us. What happened to customer service? We left and went to Verizon which turned out to be much cheaper. Glad we did. I would not recommend this T-Mobile location to anyone.

Exelente servicio Repararon mi teléfono en menos de una…read morehora Y muy rápido y también el horario accesible

Terrible service. I was sold a pair of AirPods that they claimed worked, but as soon as I got home,…read morethey didn't work at all. I tried to get a refund, but the owner refused and only gave me back $25. Total scam wouldn't recommend doing business with them

Salesman at the Baseline and Dobson location was helpful and knowledgeable. The sales people at the…read moreother Mesa location were abysmal.

Fixed my phone very quickly! Most other locations said they didn't have time but this one got me in…read moreand out in under 30 mins

Had no issues ...... if I had questions an agent always knew the answer..... or found someone who…read moredid..... No negative phone issues at all .....

I had to FINALLY update my Samsung S9 phone today. I stress with change on almost everything…read more Nehemiah was SO MUCH HELP for us today from start to finish!! I'm slowly adjusting to my new phone and he made it alot easier. GREAT CUCUSTOMER SERVICE at this Verizon location!!

When my iPhone 13 Pro Max would not revert out of 3x zoom in portrait mode, despite doing all…read moretroubleshooting found online including two factory resets, I knew it was time for an upgrade. I feared stopping in a busy shopping center in the month of December would be a nightmare, but they helped very quickly! Super easy to compare the iPhones and decide on the iPhone 17 Pro Max. They only had orange in stock, so I would brave two shopping centers in one December Saturday evening, but I was on the quest for a new phone. Happy they could do a "online" order and printed a slip to make the next stop incredibly easy. This location has been great since becoming a Verizon customer in 2006. Thanks for being amazing and exceptional service through the years.

5/7/25 Located just south of the 60 on Signal Butte across…read morethe parking lot from Walmart. Parking 5/5 "Today" we scored a parking spot up front but this is Verizon's busiest store in the east valley. Parking is limited and is shared by numerous popular restaurants and businesses so you may need to park and hike. Service 5/5 Time for a much needed upgrade for my wife's iPhone 10. We signed in waiting for the next available representatives who was Drew. He greeted us and brought us to a workstation. We discussed phone options and found her iPhone 10 qualified for a free upgrade. Awesome Sauce !!! We kept our existing Military discount plan pricing with her shiny new phone. My wife picked her color, case and the data transfer was all handled by Drew. During the hour long process Drew explained the key improvements she gained in this upgrade. He also reviewed some of my phone settings I was having trouble with and resolved those as well. Once the data transfer was complete Drew performed side-by-side reviews to confirm everything made to her new iPhone 16. Drew provided excellent customer service today. He asked great questions to help direct us towards the right replacement and free on top of that! Drew demonstrated both customer and technical skills which made our visit and the new phone upgrade flawless. Perfect Gentleman and represented Verizon very well Kudos we appreciate him! Recommend 5/5 Although busy, we recommend this store and Drew. Can't say enough about him. In to the next review, SYOY!

I had a great experience at T-Mobile when I went in for a warranty exchange. I was greeted…read moreimmediately upon walking in, which I really appreciated. The whole process was smooth and efficient, I was in and out in about 15 minutes. The representative who helped me was courteous, friendly. The only thing I found a little strange was that the name badges don't include names they just say "Sales Associate." It would be nice to know exactly who helped me so I could recognize them properly. Other than that, it was a very positive experience.

I went in for a new phone and the kid that helped me had no idea what he was doing and what was…read moreeven scarier is that he didn't ask for help or clarification. He modified my account in all kinds of ways, added extra lines, lied about a phone promotion and this is even after I asked him over and over again to make sure he was doing it correctly. I finally got my plan situated after calling the help line and talking to three different people including a manager. I'm sure not everyone at this store is horrible but just be careful, and check you bill!

Dear Verizon Executive Relations,…read more I have been a loyal Verizon Wireless customer for over 23 years. Recently, I was told on three separate occasions that my iPhone 17 Pro Max was on its way, and that my Series 3 Apple Watch would arrive together. I was also promised a $1000 trade-in credit for my iPhone 13 Pro Max. After multiple one-hour calls with representatives in different call centers, I was later told I would only receive $800 instead. There seems to be major miscommunication, and I have spent significant time trying to resolve this without success. I'm requesting that Verizon honor the originally quoted $1000 trade-in credit and provide an update on my iPhone and Apple Watch order status. Thank you for your attention and assistance.

I went in to get a new phone for my wife as a Christmas gift. I was VERY clear that I wanted the…read moreold phone to continue working until Christmas morning and I was repeatedly assured that would be the case. I got home and her old phone would not work. I wish I'd seen the lousy customer reviews for this store before I went there Christmas surprise ruined. I contacted customer service to undo what the store did and they could not. At this point I'm ready to dump verizon as a wireless "provider" entirely. If I could leave a zero star review I sure would. I you must use Verizon find another store for sure. Consider another wireless provider if possible. UPDATE: Reactivating my wife's deactivated phone took not one but TWO trips to this hapless store. Turning on phones is literally their business and that simple act was too complex for them. T-Mobile here we come. Avoid the Power Road Verizon store at all costs.

This is a general review not about thisstore! They are full of crap if they say a human answers the…read morephone NOT and now I can't access phone with the password I set up in store and verification pin also does not work i set up already not user friendly!! Disappointed!!

Phone broke. Called CC and was told I had to call 866-230-6881. I did that but never received a…read morepin code to verify. Called 866 number again after also being told no device shown when I tried to file the claim. Finally got a person at 866 number but the connection was so bar that I hung up. Tomorrow I will make a special trip to CC to see if they can help me. Every month I pay my bill which includes a service protection plan. I am not sure it is worth it! Hopefully CC can help me get a claim started. If not, I will be looking for a new carrier.

Nice location! Switched from Metro to Total due to my plan being really high with Metro and let me…read moretell you I'm paying less for better coverage as well. The sales associate was also super helpful and knowledgeable. Highly recommended this place their customer service and phone coverage is top tier! Servicio de cliente y cobertura muy genial se lo recomiendo!

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Mesa, AZ. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.