This is the second time I have gone in this store for help with my phone. Each time they have gone…read moreabove and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.

Good service. Helpful guys. Got me taken care of and assist with setup. Came in and got a watch…read more Checked my plan for savings.

This store of all the AT&T stores in the Nampa ID area has the poorest Google rating 2.6 , all the…read moreother stores have over 4 star rating. This AT&T Blk. Store Manager because I am White discriminated against me. I've been an AT&T customer for over 15 years, Because AT&T has had a complete change over in associates and manager the store now SUCKS. The new people are not Professionally dressed or attitude, courteous, and experienced In taking care of customer service issues. Because I refused to leave the store till I got service from an associate, this Blk. Store Mgr. called the NPD and accused me of trespassing. In years past I've never been treated like this from Associates Raul, Bella, Kathy, Whom are all gone Now. AT&T corporate it needs to clean house in this store ASAP.

I spent over a half hour on-line attempting to change my billing from my credit card to my debit…read morecard to maintain maintain my auto payment discount with no success, so decided to go to the nearest store and get help. After a short five minute wait and another ten minutes with a customer service representative everything was done and he even updated my plan based on my usage to help me save money. Should have gone here in the first place.

These guys were reasonable and quick, my ps5 had a broken HDMI port which they fixed! Thanks guys…read morefor the awesome service. PlayStation would have taken longer and would have been more pricy.

It sounds frustrating that the screen protector lifted and you're being charged for a replacement,…read moreespecially when you feel the issue was due to the placement. It's disappointing when a company doesn't stand behind their product when issues like this arise, particularly within a reasonable timeframe. It makes sense that you'd feel they should honor the replacement even if it's four days later. If the screen isn't damaged and it's just the adhesive or seal that's been compromised (resulting in the bubbles), the issue could still be linked to a manufacturing defect. Since it's not physically damaged, it seems reasonable to ask for a replacement or resolution, especially if the problem started shortly after purchase.

This is the worst business I never dealt with. Horrible slow service and then they messed up all…read morethree of our phones. We have been back 3 times now. I also came back to turn in my old phone and they made me wait forever. Avoid this location! The person running it should be fired.

I was greeted quickly. Destiny helped me out. she was amazing. she answered my question, she game…read moreme time to think about my decision on upgrading my phone. she then gave me some told me about upgrading with a watch. I told I was little skeptical cause we had trouble getting a watch. we tried 3 other times. she reassured me. She got the order and she was able to get it for us and so I'm so happy that we were able to get it. I appreciate her hard work and due diligence. I look forward to working with her in the future. Thank you Destiny

Needed a mini fuse for my truck and it was the 4:30 rush hour this getting to an auto parts store…read morewas going to be difficult. Batteries Plus was close so decided to see if they might have a replacement fuse. I drove up they weren't very busy and yes they had the replacement fuse I needed. They even had a multi pack of different amp mini fuses which I decided to buy and put in my truck in case this happened again. Service was quick and easy and I was in and out in a few minutes.

I took my iPhone in to get a new battery. It took about an hour and everything was great. After a…read morecouple of hours I noticed the phone kept randomly shutting down and restarting. I called and explained the situation and was told to bring it back and they would take a look. Turned out one of the cables inside the iPhone was damaged and needed to be replaced. They replaced the damaged cable at no additional cost.

Worst place I've been too, they took my brothers phone to fix for water damage, it was supposed to…read morebe done in less then a week. It took three weeks and they didn't even fix it. It still wasn't working, they guy set it had trouble with a rebooting thing, they spent a week and a half to get one part installed (including shipping to their location) then he wanted us to pay a $25 labor fee when the phone wasn't even fixed. I got a full refund and all of the old parts back in the phone. If i could give back 0 stars I would.

I had dropped my iPhone in water. So immediately dried it with a towel, removed the case and put it…read morein rice immediately. After 24 hours it seemed to be working. Until I discovered I had no sounds. Then I discovered it was difficult to charge as well. I went to TMobil to see what their thoughts were and they told me to go to 360 to see if they could fix it. The guys there were very nice and understanding. They had me leave my phone for an hour. So I left and killed time at nearby Lowe's. Upon my return my phone was ready and working! I highly recommend. Thank you so very much!

I have visited this store roughly 10 times and every time I'm here, the service is exceptional…read more Every time I have an order for pick up, it's done sooner than expected and I get everything I ordered. Customer service has always been friendly and everyone goes over and above. Today, especially, we had to follow up on a warranty issue with our phone screen protectors. The Best Buy "concierge" answered my inquiry with ease, then found my replacement items and handed them to me. Once we explained everything to our cashier Isabel, she handled our exchange with patience, exemplary service and a friendly attitude. She quickly rounded someone up to help us with the replacement of our phone screen protectors and we were on our way. I'm so grateful for the staff at Best Buy, especially Isabel!

Disappointed in this store. It keeps going down hill More…read moreand more. We purchased a large item and the type of item we were told could be tested for 69 days. They did not offer an extended warranty because apparently you have to purchase a 179.00 membership. They used to always offer extended warranty for a cost. Then I was told that the item had to be returned in 14 days even though Sony even gives you a 60 trail. The product is not the issue but the store is. As well as I call a local number and it goes to a different country and as told we could not talk to a local store as they no longer take phones in the store. My husband wanted to know about the warranty stuff as he was u sure if he wanted to keep the item. Needless to say we will NO longer purchase from them. I think quality of service is so important.