Excellent customer service still exists, and you'll find it at the Verizon store on E. Little Creek…read moreRoad in Norfolk! We came in close to closing time expecting to replace one phone and ended up leaving with four upgraded phones and two Apple Watches. Ms. Kendall N. was knowledgeable, friendly, and incredibly patient throughout the entire process. She explained every option clearly, helped transfer our data, and made sure everyone in our family was comfortable using their new devices before we walked out. The biggest surprise was when Jonny came back after leaving for the evening just to help make everything run smoothly. That kind of dedication says a lot about the team at this store. We're not even local, but if we ever need Verizon service again, we'll make the trip back because of Kendall and Jonny. Five stars all the way!

My phone was stuck in TalkBack and Willie at the Verizon store fixed it while helping another…read morecustomer great multitasking

Bad workmanship, poor customer service! Replaced my screen a few days later it was defective and…read morethey did not care when I told them about it.

DO NOT USE! Would give zero stars if I could!!! They replaced the screen on my husbands Galaxy and…read morea few days later green lines appeared. We Googled it and it said faulty connection between screen and motherboard. Went back 3 times and they were closed every time. Took it to another repair shop and they said same thing about the connection and suggested to take it back for warranty repair bc it means the new screen wasnt installed properly. Finally got to talk to the guy and he just kept saying the phone HAD been dropped "it's the ONLY way that happens" and refused to acknowledge it was installed wrong. The phone was never dropped, they just did bad work and totally refused to honor their warranty. PHONE REPAIR GUY (outside of walmart) IS WAYYY BETTER!

Fantastic work and great customer service! Will be bringing more gear back here!…read more Conveniently located too.

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.

Replaced bad battery, $100.00, left store, screen went black as soon as I got home, two hours…read morelater. I went back to store immediately. I was told the screen wasn't their fault....$175.00 more dollars for new screen. Will NEVER use this company for anything ever again. I will not recommend them to anyone I know. I vote with my money. Total SCAM.

I should have known to stay away from a business that when I walked in, the manager and his…read moregirlfriend were having a screaming match with one another at the point of sale. Very unprofessional. It's not often that I come across a business that is run so poorly. They use very cheap after market products and up charge them higher than what Apple would charge. The screen was lifting off the bottom because of incorrect instillation a few weeks after it was installed. The calibration was off from the second it was installed and I ended up having to take it to a different establishment 4 weeks later...DO NOT RECOMMEND THIS JOKE OF A STORE. Do yourself a favor and stay away. If it's not already clear above, they conduct business very unprofessionally. I called to see how they would make it right and they basically told me "have a nice day"....

I came to STM to have the battery removed in my IPhone 12 Pro Max. The service I received the first…read moretime I came here a few months ago was top notch. So, I decided that I'd drive 25 minutes out of my way, past all of the other cell phone repair shops, and bring my business here again. Fortunately, it proved to be another good decision because just like the first time, the service again was top notch! The gentleman who assisted me, Ronnie (I believe was his name), was extremely polite and superbly professional. He was able to access and remove the battery, test the phone in front of me to ensure it was working, and put it back together. This was all within less than a half an hour and for a VERY reasonable price. So, I felt obliged to write a review and give a 5 star rating due to the fact that the assistance I received from Ronnie at STM conforms to the highest standards of service that a customer can receive. Excellent job and I will be back!

Took my phone in for a repair and they fixed in 30 minutes for a affordable price and good…read morecustomer service, definitely coming back here if I ever need another fix.

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

IF YOU WANT DETAILS , AVOID BRANDON…read more This place was fantastic in the long-run, but be careful of feeling duped. Tranee was AWESOME, but we only had to see her because Brandon made us feel like we were tricked into a deal and our tentative bill didn't match up with what he said whatsoever. The numbers ended up right in the end (which is after the return policy), but Brandon did a horrendous job trying to explain it and left us feeling very skeptical. Bottom line, ask for Tranee. The only reason I can't give a 5-star is that Brandon couldn't adequately explain the very complex deal we had agreed upon. We walked in looking to switch services on my phone. Brandon posed a great deal which was borderline-unbelievable. We specifically asked how that deal was possible and asked to be shown the line-by-line details. His response was to type in rounded numbers on his calculator and say "yeah, that's how much it'll be". We pressed further and asked for a line-item breakdown of how it would look on the bill and Brandon said he couldn't do that until after the company processed the transaction. Stupidly, we took the deal anyway, knowing we had 14 days to return. The next day, my wife and I reviewed the projected next bill and noticed not only that we were getting charged much more than expected, but that very few of the line items we were quoted with from Brandon matched what the bill said. My wife went back three days later and spoke to Tranee to ensure everything was good, and to try to return the unnecessary services we felt we had been duped into by Brandon. Tranee spent quite a bit of time doing exactly what we had asked Brandon to do initially, breaking down the costs line-by-line (her preferred method was Post-It notes, which I can relate to), and then recommending that they call Verizon customer service while my wife was still in the store. Between Tranee and the customer service rep on the phone, it was determined that Brandon's estimate had been correct all along. The problem was that we never got that warm-and-fuzzy feeling when Brandon neglected to take the time to explain everything adequately enough, and it took a second visit with the wonderful and attentive Tranee to actually get exactly what we wanted. If you go into the store, ask for Tranee. If she's not there and you get Brandon instead, force him to explain everything because he won't offer it up on his own, then ask for a manager if you aren't satisfied with his answers.

Sprint has merged with T-Mobile and this store used to be a Sprint location. From all appearances,…read morethere is a mild improvement in the customer service realm. I've been enjoying the T-Mobile Tuesday perks and when I go in, they are welcoming and attentive even if you're not coming in to buy the new iPhone. My recent visits have been quick and resolved correctly. I don't know if I want to recommend one cell phone carrier over another as they're all in it to win it. You can pay your bill here, purchase phones and accessories as well as become a new/returning customer if that floats your boat. Overall, as a customer, I was treated justly and would return if need be.

If I could give lower than 1 star I would I have been chasing a phone for almost a month (iPhone 14…read morepro) and the store I ordered it from hasn't been much help... Everytime I come in here they bring up being a Sprint customer which is stupid since there is no Sprint anymore they are just apart of T-Mobile with me being a "Sprint" customer they can't do anything to help no manager is capable, none of the 5 employees I've talked to haven't been able to help... Their grand suggestion today was go to another store and rebuy a phone I've already paid for and hopefully Monday they can give me a refund when the real manager comes in. This is a stupid ideology and if you only a manager can give a refund maybe only managers should sell phones.

I tend to avoid anything around Military Highway just bc it's a traffic nightmare and is always…read morereally crowded. I was in the area so it was easier for me to swing and get what I needed than to drive home and make another stop. This Target is OK and is well-stocked once inside. It's fine but the location is the deterrent for me.

I come in pretty frequently to this location for random stuff. I came in today to get a new…read moreprinter, I picked it up gently and carried it softly to the front of the store. I set my new printer down at the cash register, and the cashier couldn't get the belt to move. I set it very close to him where is barely needed to reach to pick it up. He gets all sassy after not saying a word to me and slams my new printer down in front of him. He then carries it away without saying a word and has to unlock the security tag to it. He walks back over to the register and tosses the printer on its side, hard af too. I see my total pop up on the screen but I hear nothing from him still. Dude just broke the printer I wanted right in my face and didn't even say a word while doing it. Took my ahh over to Best Buy and told the cashier about it and we laughed at his goofy self. Go over to Walmart across the street to get treated better, and that's saying something.