I was mislead by another employee, about the cost of a service. I went in today and Ashley helped resolve the entire situation. She was amazing in helping me navigate the situation, and gave me the exact information I needed. As we were finishing up, I asked for information about repairing vs replacing/upgrading my phone. She was able to give me a quick rundown of the different avenues. Once I have a few thing settled, I plan to return to this location and work with her again. read more

Nick was super helpful with giving us options and payment plans. Serenity was amazing with a bubbly attitude very approachable and understanding of our needs. 10/10 read more

I've had the WOST service since switching to verizon. Colt promised all these different incentives but I got NONE of them. They didn't even pay off my phone with my previous company like they said they would. I've been with Verizon for 3 months and they STILL haven't given me anything I was promised. On top of that my bills are insanely high. I called the store to fix this so many times! I've gone into the store over and over but STILL no one has fixed it. I've even spoken to Nick the manager but I have to keep texting for updates. Still nothing has been done. it's beyond frustrating to have employees who only care about the sale. I was promised so much but yet I can't even get a single thing addressed. read more

My husband and I came in last week to replace his phone and Colt was the person who assisted us. He not only offered competent service it was very friendly and pressure free as well! My husbands work boots made messes on the floor two different times and he refused to allow us to clean it up. In addition, we left there with two new phones and a tablet and saved money. It was refreshing to have service with someone who still cares about their job, company's reputation, and I believe genuinely cares for people! You've got a star employee rocking it out! Thanks Sunny & Johnny Bobby! read more

Ashley was so helpful and friendly, very professional. Went in to get a phone fix and with all her help was able to get my daughter a new phone and she was not going to leave any stone unturned. She got us the best deal and even got my wife claim done at the same time. read more

I just want to say THANK YOU. I ran into the WORST CS employee at your Verizon store located at 664 Phoenix Dr. Space 130 Virginia Beach, VA 23452 on Thurs Aug 19, 2021. However Team Member Nick gave me a call and invited me back to the store on 27 AUG to help solve the issue I was having with my phone and watch. His professionalism restored my faith in Verizon. If I ever need in-person help again I hope Nick or someone like Nick will be there to assist me. Thank you, Nick. read more

I will never go to another Verizon after the amazing experience this store has given me, everytime I've been by. regardless if it's for an upgrade, issue, or question. All of the agents are always extremely helpful an knowledgeable. read more

Really unfortunate I didn't see the reviews for this store before I went here. I switched to Verizon from AT&T the day after Christmas, I was assisted by Julio and I was able to get new phones, Apple watches and the tablets. We already had Apple watches so pretty quickly I decided not to keep them and save on the monthly fee. I went back to the store today (12/30) to turn in the watches, pick up my tablet and I told the employee I also wanted to review my bill to make sure I was on the best plan for my needs. There was one other customer he was already assisting and I took a seat to wait. Apparently while I was waiting, the employee texted Julio who was the original employee who helped me and said for me to come back on Monday. I don't understand that, I was already there. My son has been to this store multiple time and has been assisted by multiple employees NONE of them asked him to leave and come back another day. I asked why he couldn't help me (I thought they could go look up the same information) and he just said it's better if I deal with Julio and if he helped me, he would charge me for restocking fees on the watches even if we never opened them (which we did not) because he would go "by the book". I said ok but if its a company policy then it sounds like even if I come back on Monday, Julio would also have to charge me the fee so what difference does it make? but he said if I was HIS customer, he wouldn't charge me. He basically said to just come back on Monday and deal with Julio. Silly me to think Verizon would have better customer service than that, I have NEVER had an employee tell me to come back another day because I dealt with a different person previously! He just sat there looking smug while I told him this was pretty poor customer service and when I asked him for the supervisor's information, he gave me his name and said he can't give me his number but he'll also be at the store on Monday, so I guess I'll be there first thing on Monday but once I get this sorted out, it would be the last Verizon store I would go to. read more

Do not believe the good reviews, they write them on phones without our knowledge. We thought they were fixing our phones. The store asked to "use" Google maps on my phone. I thought it was to fix my text messaging, which was not working. Turns out, they were writing themselves a 5 star review that I DID NOT WRITE!!! They even named themselves in the review. They ripped me off and never set up my devices correctly. They lied about promotions and we had to pay a $600 bill this month that Verizon says they'll adjust next month. AVOID THIS PLACE!!! read more

Joshnell & Eric were very insightful and helpful. They made my visit very enjoyable and hassle free!

I got speedy customer service and of course I have to go to the Apple Store for the issue going on with my phone... But my small issue today was the fact that the lady named Christina was finishing lunch and she put her thumb all the way in the back of her mouth to dig some food out of her gums and then she wiped her finger on her pants as if it was going to sanitize it, then she kept swiping away on my phone. Anyways, they didn't have any iPhone cords either, and I needed a charger so I ended up having to pay $30 for a new one because that was the cheapest they had... read more

Verizon Authorized Retailer, TCC - Inside the store - Mobile Phones Near Me - Virginia Beach, Virginia

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When I bought my phone yesterday I was talked into an overpriced screen protector. The employee who installed it did not put it on correctly and it is foggy and hard to see through. I brought it up at the time he put it on and was told (incorrectly) that it would clear up. It didn't. In fact, it got worse overnight. I called the very next morning and the woman I spoke to said they could only refund me if I had not walked out of the store with it. I never would have walked out, had I not been told it would clear up. I called asking for a refund or replacement and go no help, and was hung up on. I wasn't yelling or being rude, but simply asked why they won't fix their mistake. I will never shop there again, and will never recommend it to anyone. read more

Walked around the store for 10 minutes and was never even acknowledged. Every employee was with someone, but I was the only person in the store besides the customers that they were with. Not even a simple "hi" or "we'll be with you in a minute". I guess they don't want any business. read more

Had an issue with first bill..$100 higher than I was told it would be..had a recall, waited for my phone and it had arrived at the store and no one bothered to call....exchanged old Note 7 for new Note 7 and ex employee did not give me box for new phone, went to the store to get new box and they have no idea where it is...I need it in order to get a different phone..b.s. read more

Not helpful at all. I told the person helping me (can't remember his name) that my phone wasn't working correctly when it wasn't connected to wifi, he called the store from it and it went through and so he told me it's working fine. I just got this phone from insurance the day before this. So I said no... And explained everything else that was going on with it.. He messed with it for a few minutes then told me I could buy a new SIM card for $20 or a new iPhone for $40... What?? I just paid insurance for this phone and the SIM card they sent to me that I paid for isn't working.. Sorry not happening. So I just left, neither people working seemed to care, so whatever. I'll continue to take my business to the hilltop location, only went to this one because I was nearby. read more