I love this T-Mobile location! Coming from Vegas I…read moreimmediately notice two things: 1. Super clean store. 2. All electronics on display! Unfortunately it's not always easy or enjoyable to arrive @T-Mobile. Although, this trip was different. Ready to upgrade we arrived to a smiling T-Mobile employee. He made the entire process quick & easy. Thank you Rubin!

I went in with my brother while I was visiting Reno; he wanted to buy a new phone. The person who…read morehelped us, Luis, was very clear on all differences of the Samsung phones. He was very fast to transfer the data to his new phone. Very pleasant conversation about questions my brother had about the new phone. He was also quite patient. This location is very different compared to the previous T-Mobile location. I learned this is a corporate location. Most other locations are 3rd party. The next day we went back as my brother wanted a new Bluetooth speaker. This time around, Paul helped us. What a professional young man with a great personality. He ensure he played all 3 speakers my brother was interested in buying. Again a great experience all around!

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

The store was clean and orderly. There were a lot of customers but I was helped right away. David…read morewas courteous and professional. He fixed the problem that I was having with my phone. I always have had good service here. I recommend this store for anyone with cellular needs.

I attempted to transfer my Spectrum cellphone to T-Mobile. After an hour and a half, my Spectrum…read morephone shut off, and my T-Mobile phone didn't start up. Now I have no cellphone that works. Now I'm told to go to a T-Mobile store with my four brand new Galaxy A17 5G phones. I don't have the use of a vehicle at the moment. I am thoroughly disgusted with T-Mobile, and I wish I'd never switched.

Worst service ever! They won't close my account. They gave me the transfer pins to move them to…read morespectrum... and told me to call back to close the account. When I called back they said they couldn't close my account because I no longer had a phone that they couldn't close verify me with by sending a pin. WORST SERVICE ever!!!!!!!!!!!!!!!!!!! They are damming me to try and get another payment out of me!!!!!!!!!!!!

Jabari was a real gentleman and a rare pleasure to conduct commerce with. I would like to make…read morethis my favorite and home store if just for him! Thanks sooo much!

purchased a turntable from the electronics section of the store. got home and unpacked unit. the…read morehinges on the dust cover were broken and not repairable. returned next day , showed the sales person the damage. she coldly informed me "no return on accessories" . sold as is!! explained once more that the product was damaged in the box and not defective. she indicated to me that her boss will fire her if the damage item was returned. just another way to make a good faithful customer go somewhere else.

Very helpful I lost my phone and he helped me get a new one , I was very distressed , he calm me…read moredown and was very understanding I would recommend this store to anyone .

Trying to cancel my phones and they make it almost impossible. Omg they asked multiple times why I…read moreno longer needed phones, I said because my kids are no longer in my home and have their own providers. They made me repeat myself 3 times. The operator was relentless and annoying , I finally was able to get off the phone after 20 mins. You're probably wondering why I didn't hang up sooner, because they tell you they can't make the changes unless you let them hang up first. Wow I'm just in shock how this company works

Price went up without notification in under a year. There are better current plans (cheaper,…read morematches or exceeds all of the features). I gave an earlier 5 star review based on dishonest promises. Knife in the back type corporate business. Going into the store though Jasper was patient and fixed everything. I would give him 5 stars, but the person I talked to before him justified the price increase by saying I was notified (I verified I was not) and when I told him I wasn't said I couldn't raise my voice at him. I also did not do that. Unnecessary stress and an hour wasted due to shady business practices at the corporate level, but the store eventually settled it.

NOT THIS STORE. This review is for AT&T new service ordering over the phone at our countries AT&T…read moreMAIN CALL CENTER FOR NEW SERVICE 855 915 0415. Over several day's, I have been trying to "switch and save" wireless phone carriers. The best new deal SEEMED to be with AT&T. WHAT started out to be a comfortable new monthly rate with a new phone went from around $50 per month (all inclusive), day's later increased to $108.00 per month. That and the new phone was taking over a week to ship to my home. After MANY hours on the phone with a robot (nearly impossible to get a live person on the phone or website), I was always referred to their websites AI named Andi. He couldn't help me either. I ended up finally talking to a live person to which I canceled this new "SERVICE". No attempts on their part to keep me (no retention department i guess), just a huge waste of my time. Buyer beware! Even though it's not perfect, I am staying with Boost Mobile carrier at only $15 per month.

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

I currently have AT&T internet, but I don't even have Spectrum. They call me at least once a month…read moretrying to get me to subscribe to their shitty 1 Gb cap. With AT&T and TE, I can get 5 Gb as fast as I want, and they never call me at all. AT&T is vastly superior to Spectrum in almost every way when it comes to speeds. I would go to Spectrum if you want someone calling you when you have another internet service, asking you to subscribe to their shitty service. I've told them I don't want their shitty service multiple times, but they won't stop calling me. Spectrum, you are the worst. I hope you die in hell.

They advertise that if you switch to them you can get a free phone and a good rate. So I decided to…read moreswitch. It took 2 hours to get my account setup. In the end I didn't get a free phone nor did they give me a decent monthly rate. T-Mobile is a joke. Now, rather than pay $40 a month I am paying $95 a month.

We went to the T-Mobile location on McCarran Friday night. The customer service couldn't have been…read morebetter. The two guys that were working promptly helped us get a new glass screensaver for one of our iPhones. They were jovial and courteous, and very nice to deal with. Kudos for their excellent customer service skills.

Great experience at best buy. Had the gift cards I was looking for and was looking for another…read morebirthday present. I have had good experiences getting new phones and am planning on getting another one. Service is great in the phone area. Value is better than my employee discount.

6/11/26- After doing…read morea lot of research I finally decided to purchase the Ninja AutoBarista Pro.. Purchased my Ninja Auto Barista from Best Buy today. The store had the machine in stock, and I appreciated that an associate brought it out to my car for me. The reason for 4 stars instead of 5 is that there wasn't a display model available to see before purchasing, and the customer service was fairly average. Overall, a smooth transaction and I'm looking forward to using my new Ninja.

Excellent service, they were very efficient and helped me quickly. I didn't have to wait; they…read moresolved my problem in a matter of minutes. Andrea Ramirez, in particular, was very professional. I will definitely return.

This was by far the worst experience I've ever had with Verizon. We went to the store on my son's…read morebirthday to get him a new phone -- what should have been a happy and special day turned into one of the most frustrating experiences ever. We were helped by Victoria and Andrea, who offered us a "special discounted" home internet deal. It sounded great at first, but it quickly turned into a mess. We were given three completely different prices for the same service, and none of them matched what they originally promised. The dishonesty and confusion were unbelievable. When I tried to get clarification, Andrea suddenly walked away and said she wasn't going to help me because "she had nothing to do with it." After that, another employee came over -- even ruder and more disrespectful -- and gave my family and me the worst customer service I've ever experienced. The tone, attitude, and complete lack of care were disgusting. We ended up leaving the store without a phone for my son, and what should have been a fun birthday memory turned into a day he'll never forget for all the wrong reasons -- watching his mom be lied to, dismissed, and treated with zero respect. I even canceled my home internet afterward because the "great deal" they offered was nothing but false promises. The employees at this location -- Victoria, Andrea, and the other rude associate -- have no professionalism, no empathy, and no respect for customers. Do yourself a favor and stay far, far away from this store. They will waste your time, mislead you, and treat you terribly