6/11/26- After doing a lot of research I finally decided to purchase the Ninja AutoBarista Pro.. Purchased my Ninja Auto Barista from Best Buy today. The store had the machine in stock, and I appreciated that an associate brought it out to my car for me. The reason for 4 stars instead of 5 is that there wasn't a display model available to see before purchasing, and the customer service was fairly average. Overall, a smooth transaction and I'm looking forward to using my new Ninja. read more

Best Buy Reno - She's beautiful.. and intelligent!.. - Computers Near Me - Reno, Nevada

Workers try to sell you not so much what you need, rather the highest price item. The credit card is a nightmare. I was told my balance was 0, a month later I get charged $23 - for what? Workers don't know shit from shinola! They sell you the wrong stuff, and it takes forever to get someone to help you out. Avoid this hell! I warned you ... read more

Went to Best Buy and got a new Samsung phone. Had done my research on the model of my choice and found that Best Buy was cheaper than the Samsung online store even with aan employee discount from my work. Love my phone and was assisted with transferring all my goods to the new phone. Seamless. Great staff. Easy, dusted and done! read more

I ordered a $2000+ treadmill and paid extra for installation. I made the appointment for delivery and assembly and they cancelled it ONE HOUR before they were scheduled to be there, after I got time off work, and moved furniture. They said they didn't have anyone who could assemble it. I had to call back into their stupid AI call center (OMG) and reschedule - which I did for the following Friday making SURE they would have skilled people to deliver and assemble. Tomorrow is Friday and I'd made arrangement AGAIN to be available in the 12 hour window they give you - and I got an email and text saying it had been rescheduled AGAIN this time for Saturday (I have plans on Saturday) and I know at this point the chances of them actually showing up are slim to zero so why cancel my plans for Saturday for nothing?! I called into the obnoxious AI call center AGAIN and finally got a real person after calling back 10 times. I cancelled the order because they can't get their act together. I know they don't care that they lost a $2000 sale - but it was a big deal TO ME. So, done with Best Buy - they lost a customer (and I buy for my company as well). read more

People you do not want to go in Best Buy in Reno it is so pathetic there have no people in there and then when you ask a question I did this I said how many Sony you got in stock I got two and they're all low grade All they have in there is tabs on their TVs return if you want good service go to Sam's Club you can get the same thing or Costco am I ever gonna go back in here again probably not I used to buy everything in there not again their manager must be strange read more

If I could give zero stars, I would, for the fact that the delivery drivers lied to me about customer service not being open, so I could inquire about the haul away for the old TV. I am sure they didn't want any confrontation. My sister and I went in to buy a TV, found an open box 65" Samsung, which was a phenomenal price. We requested to have it delivered and have the old TV hauled away. After spending quite some time trying to get the TV purchased and several screw-ups by the Best Buy employee, trying to get the TV rung up, and SEVERAL conversations asking if the guy was sure the old TV would be hauled away, and many times we were told yes, the old TV would be hauled away. The day came for the delivery, and of course, the old TV was not hauled away. Best Buy won't even make things right. This is why I can't stand going to Best Buy, but my sister has some friends and family rewards. I will never buy another thing at Best Buy. There is always some fresh hell you enter into at this place. read more

If I could give zero stars, I would. We did curbside pickup for a 65" TV--I'm 9 months pregnant and was trying to avoid going inside. We checked in twice and waited 30 minutes with no updates before finally going in. When we got to customer service, there were two employees sitting there drawing on paper. They looked visibly annoyed that we interrupted them, didn't greet us, and definitely didn't apologize for the wait. After explaining our situation, they didn't show any concern or urgency. They just asked for my phone number, then told us to pull the car up to the curb... even though we were already parked in a clearly marked curbside pickup spot just a few feet away. We moved the car the few feet just to make things easier, but the entire experience was disappointing and frankly rude. We spent a lot of money and were treated like an inconvenience. We'll be avoiding Best Buy from now on. Definitely not how customers--especially in situations like ours--should be treated. read more

Ordered printer online pickup available at that location and in sac easy to order online

On Oct 18, 2025, we purchased a receiver from Best Buy in Reno and had great customer service from each employee we interacted with, especially the man (I'm sorry I didn't catch his name, it was around lunchtime) working the online order pickup/return counter and Premium Designer Cody H. Cody took the time to answer our many questions in the store, then we made an appointment for him to visit our home to give us more advice regarding our home theater setup. He arrived on time for the appointment and helped us solve a receiver/speaker problem while explaining everything as he went along. We received better service and more information from Cody than we did three members of Best Buy's Geek Squad were hired to help us set up our home theater when we first moved. I'd recommend going to Cody first and explaining your theater needs and wants and allowing him to advise you. read more

Rude customer service. I explained what I needed and that what he offered might not be the right size and asked about alternatives. He just nodded and stared until I felt so awkward, I walked away. read more

Worst experience EVER. Bought a tv here and scheduled a delivery. I was supposed to get a call and they are supposed to ask what's a good window for it to be delivered. The delivery guy picked the time for me, he said 8am I'm his first delivery. I'm at work at that time and needed to reschedule. So I have to wait yet another week. Then on week two of waiting, the driver calls me up at 8am and tells me I need to reschedule because no one showed up to work. WTF!!!! And then when I talked to the agent on the phone, they lied to me and tried to tell me that the tv I bought is in high demand and that's why I have to reschedule again. And once I told them that the delivery guy literally told me no one showed up for work she apologized and said she wish she could help. Fuck you bestbuy and your shitty customer service read more

Had some friends from out of town... Actually out of the country (Kazakhstan) needed some electronic stuff and couldn't wait for Amazon delivery. Came in here and I hadn't realized that it's been years since I've been in bestbuy. It used to be my go to shop for electronics after circuit city closed down. They were plenty of staff to help, seemed like they were more staff than shoppers. Even with that much staff, we still had to search out someone to help us as they were all standing around talking to each other... Other than that, they got all of the stuff they needed at what they considered a good price so everybody was happy! read more

Best Buy Reno - Computers Near Me - Reno, Nevada

So far not a stellar start - I ordered a treadmill a week ago - placed the delivery date at that time. Got a confirmation and person and time for Tuesday, and I made arrangements to be out of the office in order to be available for the delivery - they then cancelled ONE HOUR before the appointment - without a reason. I had to call in and go through their call center (not in America) and reschedule for the end of the week now. Get your act together or don't offer installation! read more

My family and I have been shopping around Best Buys for MANY YEARS! Of course we have had some problems, but nothing to stop us from going back! My son has also liked using his email for his receipts! My son ordered an big screen TV on their website! The box was a mess inside and out and the TV wouldn't work, only a white dot! They refused to send him another or compensate him! FINALLY they took it back, their mistake! We will think twice read more

Creepy old security guard watching me. Left me very uncomfortable. Watch out he may stare at you every-time you grab an item. read more

Best Buy Reno - The creepy guy - Computers Near Me - Reno, Nevada

Yesterday I bought the iPhone 16e. Verizon did not have the protective shield and they suggested I go to Best Buy. Today I went there and service was terrific. Trey Henry, Supervisor, helped me select the shield, protective guard and the charge block, BTW, great value. Trey installed the shield and guard and did a perfect job. If you want a perfect job on your iPhone, visit Trey. Thanks Trey, Conrado read more

Thank you to Tony in Customer Service and Manager Kenzie for both of your understanding and kindness. Your help today with my return, exchange and appointment was a Five Star Customer Experience. This was my first experience in your Reno store and I thought meeting Manager Kenzie and Tony was a wonderful experience. I would like to add on another note, that your Employee named Andrew in your Home Theatre & TV section was very unprofessional and mean. He needs to be retrained and taken off the floor because his customer service was awful. He left me in tears. I believe as a customer for over 20 years at Best Buy that he does not deserve his position and needs to be away from Customers and in the back stocking the store. This would have been a five star review if I had not had this poor customer experience with Andrew. Thank you again for the Five Star Customer Service experience I DID have with Tony & Manager Kenzie. I will come back to Reno Best Buy again. Julie A read more

Best Buy Reno - Best Buy Reno - Computers Near Me - Reno, Nevada

Went to the geek squad to have them diagnose and repair a solid state hard drive on my laptop. Paid $100 up front, only to have them come back the next day telling me the drive was bad. I asked what tools they used for the diagnosis and how long did they spend on it. Wishy washy answers with no detailed explanations. Talked with the manager and he was no help. BTW they have no real technicans on site and they tried to upsell me to their Level 2 service which was estimated to cost between $500 and $2,000. The Level 2 service is sent out , as this is beyond their capability. So if you have a real technical problem stay clear of Best Buy. read more

Got profiled here. I had a hunch. So I went with it. I guess it made me look even more suspicious but I confirmed it. Can't even use the restroom when they have code for it. Shame. read more

Well that sold me the wrong usb cable when I asked for a usb to usb Ok. They put me behind on a program I needed downloaded bug the good news is, is their return policy was hassle free. I was in and out very quickly! read more

The need for Best Buy Reno's GEEK SQUAD landed square on my 8 year old HP PC.. We received same day service & they explained everything from soup to nuts !! The tech assigned to do the required repair/service called us at home with news & updates. He made an appointment for pick up the very next day. These guys are truly professionals. The cost was much lower than expected. If you have the need, this is the go to place.. read more

Very happy with the service. My TV was delivered, set up and the old set removed. Extremely happy with everything.

If it wasn't for Spence getting me the correct cable, I would have given this a 1 star review. Simply for the fact that I chatted with 6 different people online, because they kept passing me from one person to another and then they all decided the Display port cable I should have and when I received it, WRONG ONE...Walked into the store with my computer, Spence took it from there, didn't even fit it to the computer, I did (would have been nice if he had finished it out) none the less, it fit and also fit my new monitor. I appreciate the help he gave me, as I was less than cordial as I was irritated from the chatting. Thank you to Spence for getting me up and running. read more

PLEASE STAY AWAY FROM THIS COMPANY. I had a broken washing machine. They came out charged me for the visit and ordered a part. They never Called back . I have called them over 12 times -written names. they won't let you speak to a supervisor.They say they ordered the part and sent it back. NO ONE CARES AND THEY DONT /WONT CONTACT YOU. THEY ARE BROKEN. SOUNDS LIKE THEY ARE GOING OUT OF BUSINESS read more

This is by far one of the worst experiences I have ever had!!!!! Shannon gave horrible service!! I brought my laptop to have RAM added and it became a nightmare!! Shannon is rude and customer service he provided was abominable!! I will not be returning!! read more

Horrible!!! I ordered a refrigerator from Best Buy and scheduled the delivery for last Saturday. It is for a rental property and I drove three hours round trip to be there. They didn't show. No call, no nothing. I tried to call the store and got a call center in Guatemala who then transferred me to a higher level. That higher level disconnected me immediately. If you like dealing with phone bots with an IQ of 20 then you are in business. On Sunday I called the store to find out what happened, and spoke to a human who told me they did not have the refrigerator in stock. I received a confirmation email on Friday with the window of time they would be arriving. Just pathetic!! I wasted my day on Saturday, paid for gas, is there a way to give minus stars. With this kind of customer service it is obvious they will be out of business sooner rather than later. I hate to write negative reviews, but Saturday was pretty upsetting. read more

Drove 25 minutes out of my way to buy a simple -- but necessary -- specific printer cable that the Best Buy web site reported as available at this store. After waiting 10 minutes for someone to help me find the thing (so much for the famous Best Buy customer service) , turns out the cable was not in stock after all, not surprising given the number of empty hooks in the accessory section. A store that can't get the small things right, probably is not going to do that well on the big things either. Drove a few blocks to the nearby Office Depot to find both ready customer service and the cable I needed. read more

We had recent interactions with this store and thought there might need to be a little more training. I am 80 years old and went in to purchase a tv mount for a 75" tv. A young man escorted me to the area and showed me the tv mount he believe it needed. So I told him I would like to purchase it and he started to walk away. I said, "this looks like it might be pretty heavy, can you help me with it. He told me to go get a cart, which I did. He loaded it into the car and when I went to the checkout stand. I checked out and asked for help loading it into my car. That part went very well. When i got it home my husband told me this tv mount was complete overkill for our tv. So I said I would take it back. This took some time as I had to wait for him to reload it in my car and he has been very busy preparing tax returns so we didn't get around to it very quickly. Upon finally getting it back to the store my husband went to the Customer Service desk and was told that since it was a day or two past the 2 weeks allowed for returns (which we apparently didn't consider) the employee told my husband that would have to purchase a $50 membership to allow us to get our refund for this very expensive tv mount. OMG, can you imagine Costco telling you this!!! Needless to say, my husband didn't want to try to argue this idiotic charge and bought the membership program and got his refund. He then tells me, this is ridiculous and we both agreed we would not walk into another Best Buy store, ever. read more

What an awful store. Let's start with the fact that you must walk past transients just to get in the door. Come on Beat Buy! Too PC to tell them to go bum somewhere else?! Staff was ok but the store looks just like a mess with low inventory at that. Next time I will gladly drive to Carson City, this Reno store is a dump. read more

I'd really like to give them 5 stars. Because the staff are mostly knowledgeable and friendly. My computer died, thought I'd drop it off since I have a service contract with the Geek Squad. Ha ... no such thing. You need an appointment to drop off your device. Fortunately the front door guy checked to see if there was an opening at service. Fortunately there was. So my 10 year old computer needed a new processor ... cost as much as a new computer. But I just days before got a new iphone and new apple watch, did not want to buy another device. Service guy said I could get a reasonable computer for around $500 ... not so! (Well maybe a Dell) So I went looking at the computers and service guy was going to send a sales guy right over. 15 minutes later, I was thinking of leaving, but then I'd have no working computer. So I was looking around and saw a gaming computer on sale for $679. When sales guy finally got there, I explained that I am not a gamer, I use my computer for entertainment .. a little facebook, writing Yelp reviews, and I keep my checkbook on Quicken. He said no problem, this computer could do that and it had 1g of memory. Great. Why don't I show you what else we have ... two other more expensive computers with less memory .. What!!! No, I'll take the first one. If you sign up for their credit card you can pay it off in a year with no interest, plus you get 10% off. I said 10% off this sale .. he thought so. Not so, 10% off my next purchase with my new Best Buys only credit card, which will immediately go in to a drawer and not be used .. don't really want or need another credit card. So now I have a new computer and a broken computer. Can I just take it over to service and have them transfer my data. No .. of course, not. I need to make an appointment. They actually wanted me to leave the store and go online to make an appointment. This is when I'm really getting ticked off! Fortunately, my daughter was with me and she went over to the service desk and held my place in line .. as I was there already once about an hour before this event. A very nice technician explained it would take 3 days .. OK I'll wait three days. Can you transfer all my programs over .. oh no, we can't do that. We can transfer your files, etc. I just want to copy over my old version of Office. I use word once a month. Excel never, powerpoint years ago. No you can't even buy it .. you have to get the app and pay monthly ... well! I'd rather write with chalk on the sidewalk then to payd $25 a month to use what I already owned on my old computer. Somehow they managed to copy my old version of Office on the new computer, but Quicken totally not compatible and I didn't have my original license information. So I left my computer. It was ready the same night. But I had an appointment in 3 days or I can try to come in as a walk in to pick it up. I went online to change my appointment .. I got a cancelation notice for my original appointment, but no confirmation on the new one. So I thought I just try to walk in. When I got there they said I could wait as they already had 2 appointment for the time I arrived. Ironically one of those was actually me ... the appointment I never got a confirmation for. So I'm home getting used to my new computer. My MSN/Outlook email works fine .. but all I'm getting is advertising on my gmail account. Waited a couple of days and logged on to the Geek Squad from home. Took them an hour,but now I'm getting my gmail as well. So as I said, I'd love to give them 5 stars .. if just for the staff. Because the run around make you want to pull your hair out. read more

if there was a 0 star review the reno service support would get negative stars. beware what you buy here as they have no capacity to service what they sell. and the servicing we experienced left our microwave/ oven useless, the manager's name is kyle and he is as useless as they come. do not but from best buy and never use their service group. nothing fixed and kyle has ghosted us. do not patronize do not put any money down on anything from this call kyle for verification of this post 303-437-0062. bubbly fella that sets the standard for incompetence. notice how all the reviews say really bad customer service. these people need to be unemployed call kyle, recently moved from colorado. maybe he should have stayed 303-437-0062 read more

The store was clean and orderly. The Geek Squad did a great job answering our questions. Then, he transferred our information from our old computer onto our new computer. He actually got it done sooner than he told us to expect it. I highly recommend Best Buy to all the locals in Reno. read more

If you wanna have the worst experience in your entire life, I suggest you go to Best Buy and purchase something. I bought an 85 inch television that I've had been trying to return ever since I bought the TV I have had it scheduled for a return three times now And they have yet to show up. You cannot contact the local store. You can only contact a call center. As I started to say this is the worst and I do mean the absolute worst experience I have ever had in my life. read more

Sells bad and defective products and need to spend time and money to other places for brand new items elsewhere

I bought a Brother Printer from Best Buy yesterday and purchased the Geek Squad protection plan. The printer wouldn't connect to my WiFi so I contacted support by text. We spent 20 minutes where I had to prove to the support agent that I even bought it and prove I bought the protection plan and support. Then I gave her the order number purchase amount and after all that run around she said well you can always return it or I can do a remote support ONLY but we charge you for that. After I gave her all pertinent information on proof of purchase and what I tried to trouble shoot the problem she never did ever even try to help solve my issue. DO NOT GET THE GEEK SQUAD PROTECTION PLAN. I am returning the printer today but I am dreading the experience I may have on the return. This is basically the only electronics store in Reno so I guess I'm screwed. Awful experience. read more

Best Buy has definitely gone down over the years and the constant has been prices, service and availability. I went in for a screen protector for an iPhone 13 Pro Max and they did not have a single one. Plenty for the iPhone 14 and 15's, but they really should make an effort to keep them in stock for older models. Especially when I can hop on Amazon and get one in a day or two. I wasn't approached once while looking for the better part of 10 minutes, but I did see associates talking with each other. When you're working, you should be attentive to the customers in your store number one. read more

Costumer service is so bad don't bother going here always treated like trash and no one wants to help

The website is false advertising. Typically it will show an item in stock AT A SPECIFIC STORE when it is not. the store response is excuse after excuse, finally, 'We can ship it to you'. I hate this store. The one in Sparks is marginally better, but still show items in stock that are not read more

12/3/21 I have recently (1-2 years) been back as a customer and today was the first time I noticed how GREAT your customer service program is. Quality/Quantity - More private labels than I would prefer. Got a new 4k HDMI cable - can you guess what I just bought? Atmosphere - Good, clean. Bathrooms available for the public in the back. Plenty of parking. Service - Wow. They must have a new service program. Plenty of employees, most of which were engaged. Gavin and Tony stood out - extremely patient as I am learning today's newest technology. Got a good education. Price - $14 and that is with using my $5 off loyalty coupon. Sadly, I had to stop by Walmart on the way back and noticed their regular price for the same item was only $11; guess $3 for GREAT service is worth it. Lastly, your "price match guarantee" is useless if the majority of your stuff is private label. I get that everyone can have different qualities, but you should match other private label merchandise. I want to feel like I got the best deal and not have to shop around... Or go to Walmart... Owner Suggestion - Great job with your customer service program; this is what will keep me coming back. Next time I will do some research before coming. Thanks and congrats for earning your 2004 Top 10 of "America's Most Generous Corporations" by Forbes. Sorry to hear that you guys had to close your Mexico division. read more

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Bought an open-box TV advertised as "Good" condition and it arrived broken and unusable. It showed up missing power cables and the TV would not turn on at all. What made this a complete nightmare: the store managers refused to let me check it in the store before leaving. So I had to go through the entire cycle of pickup - discover it's dead - arrange a return. I wasted hours on this and also spent extra money on a U-Haul just to transport a large TV that never worked in the first place. This also wasn't my first time getting burned by Best Buy open-box. Previously, I bought an open-box TV advertised as "Excellent" condition and it had a cracked screen. At this point, open-box at Best Buy feels like rolling the dice on whether you're buying a functioning TV or just paying to transport broken inventory. Overall experience: more like "Worst Buy" - wasted time, wasted money, and constant frustration. read more