We came in to get my phone upgraded. In the end all that happened was we got my wife's phone…read moreupgraded in store and Lucas and Garret did absolutely nothing to help with upgrading my phone and instead told me to call 611 and that corporate would just ship stuff to me. IM A TRUCKER. What part of being "ON THE ROAD" do you not understand!? As soon as my wife's phone was taken care of I was immediately ignored just for them to move to another customer! Going to a different location. This was terrible service and the worst experience I've had from this store. Absolutely ridiculous. Shouldn't even be considered as an option if all the staff care about is money!!

Went into this store the other day to ask about the new i phone 17. I was helped immediately by…read moreNathan. He was friendly and knowledgeable. Much better than my present cell phone company just down the street. He asked me if I was military or a veteran and he told me there was a discount if I was. So I showed him my VA veteran's card. I didn't know any of the cell companies even offered veteran discounts. Maybe the other ones do too but none of them asked me if I was so I have my doubts. At any rate, I got offered a better deal than anywhere else and I got better service than anywhere else. Tomorrow I'm getting a new phone and Im excited because it been quite a few years since I upgraded. I highly recommend if you go into the AT&T store to ask for Nathan as he has good customer service and he knows his stuff,

My husband and I went to Verizon and switched carriers from US Cellular during their "We will pay…read moreoff your phones" deal in April. They were supposed to send us E-Mastercards to use to pay off our old carrier in 8-12 weeks. (12 weeks being on the very very longest end of the timeframe) We are now in September and still have not gotten them. I have been on the phone with Customer service for over 7 hours and have literally gotten nowhere! The guys in the store are cool and all but I feel like I have traded shitty cell service for shittier customer service! If I could go back in time I would not have switched. Everyone plays the blame game and points you to someone else and does not resolve a single issue!

We went into the store close to closing time and Lee welcomed us and asked what we were needing. I…read morewas there to upgrade my phone. He was super knowledgeable of the products and was an absolute ROCKSTAR. A few other people had come in and although it was super closed to closing time, he made sure to take his time with all of us and even his manager Jake who had stopped by, engaged with all of us and never made any of us feel hurried. I absolutely recommend you go and see Lee and Jake for any of your cell phone needs

Samantha and Paul went above e and beyone.making this palace run most suitably. Their effencicy and…read moregrace has really made the difference today. Attending to the needs of the masses in a timely.manner these two deserve a 10 out of 10 and two hands way up in the air... recommend employees of the month... Their knowledge and patience shone throughout the building. Many thanks

The company itself is not the issue. The store here in Roseburg-sucks. Specifically, the rep named…read moreDaniel. It seems anytime I have gone in there he has an attitude and "can't" do what I am asking, even when other reps have been able to or I can do it online. Went in to upgrade my phone today and first he said they couldn't take my paper ID. It happened to be in the mail when I got home so I went back. Then he tells me and argues with me that I am not eligible for upgrade. I have just come home and now my new phone will be here in 2 days because I was able to upgrade just fine online. Frustrating I have to wait when there is a store right around the corner from me. This is not the first time he has been like this when I have been in there. If it wasn't for the fact that I get good service and its a decent price I would find a new company to work with honestly.

I had to replace my phone and my customer service rep Tim went above and beyond to make sure that…read moremy new phone exchange from my iPhone 15 to iPhone 17 went as smooth as possible. However there seemed to be several miscommunications and errors made on the part of T-Mobile themselves and NOT the CSR Tim. I appreciated his direct communication with T-Mobile and making sure that the mistakes made on their end during the transaction were not an inconvenience to me. Even though the entire process took over 3 hours and even into the following day, Tim continued to deal with T-Mobile on the back end while making sure that I left the store that day with a functioning phone and he shouldered the entire transaction for me which I appreciated. I wanted to give 5 stars but I just couldn't due to the lengthy hassle caused entirely by T-Mobile themselves. I'm grateful for Tim's take-charge attitude and professionalism he maintained while dealing with difficult reps on T-Mobile's end. It's hard to find service like that these days and I wanted to make sure his 5 stars service was acknowledged. Thank you so much!!

Thank you for being so helpful today, Tim! The customer service I experienced was the best! Speedy,…read moreprofessional and courteous.

Ordered online and picked up at store. You get 10% off by ordering online. Picked up batteries next…read moreday. Batteries were ready when I got there. Good service.

I cannot say enough good things about the Roseburg Batteries Plus. They are trustworthy and fair…read more My mother who is not real electronic savvy, took an iPhone because it wouldn't charge. There was nothing wrong with the device. He helped her out and sent her on her way. They set a high standard and my family will always use their services. Thank you!

Upgraded my phone and was never told what my monthly payment would be, upgraded me to a larger plan…read morewithout my permission, and cancelled my phone protection plan. The guy was that helped me acted like he was above me and he didn't know I just sold phone recently and I answered my own questions after he couldn't. If I could pay the same price anywhere else I would transfer in a second.

BUYER BEWARE ESPECIALLY SENIOR CITIZENS: The Roseburg Mgr changed my plan which tripled my costs &…read moreeven charged me for a 1st line activation fee even though I have been a customer for over 7 years without my knowledge or consent when I purchased a new Samsung A14 phone on 25 July 2023. I contacted MetroPCS customer service & they reversed all the charges & lowered my phone plan so that I would not cancel my plan. The Mgr told me that my phone came with a charger, but it did not. I went back to the store the next day thinking the charger was left out of the box but was told by the same manager that Samsung phones do not come with chargers and so I bought a Super Charger which is a dud because it takes between 3 to 4 hours to charge the phone fully. When I bought the charger the top portion of my receipt is printed in English, but the lower half of my receipt was in Spanish. I asked the manager what the return policy was on phones & accessories & he told me 30 days; however, it is really 14 days which I found out when I tried to return the charger. There are no signs posted in the stores stating the Return Policy is 14 days. The manager would not take back the charger & so I asked him to call his manager which he did & Maria the Regional Manager told me that the return policy is clearly stated on the bottom of my receipt. I told her that the bottom half of the receipt was in Spanish & that I do not read, write or understand Spanish to know that it says on the bottom of the receipt that the return policy is 14 days because the Manager verbally told me 30 days. She rudely stated she would not refund or exchange my charger because the MetroPCS store that sells the phones & accessories is privately owned & has nothing to do with MetroPCS. I contacted MetroPCS customer service who tried to help me with the return but there is nothing they could do because they cannot help you with the phone or accessories you buy, they can only assist you when the Roseburg manager switches' your phone plan without your knowledge. After the Roseburg manager sold me my phone, he did not help me set it up because he had to take a cigarette break.

Kim at Roseburg Boost Mobile was awesome all the way around and even assured me I could come back…read moreanytime with any sort of concerns. I'm glad I SWITCHED!!

Ur security & customer service sux. I am not getting texts or messages from Boost ta be able to…read moreverify my identity without PHYSICALLY going to the store. I cannot get in my car to even go down to the store !!

Not thorough in addressing concerns. Lack of communication. No record of work done, and ignored…read morephone calls.

From the owner: Systech Consulting is the regions leading Managed IT Services provider serving businesses of all…read moretypes and sizes. Experts in Managed IT Services, Cyber Security, Professional IT Services, Software Development, Voice Services and Structured Cabling.