My wife has AT&T and is having issues with her IPhone that she bought from this store. Upon…read morearriving at 11:25 am, we checked in and noticed two associates were working with other customers and we were eleven in line. No greeting, no acknowledgment from these two associates who have been working with the same customers for the last hour. The service here is the worst ever. Just a moment ago, a third associate emerged from the back and called out several names none of which were present. He then called a name of someone who was present and is now working with that person. I along with others have noticed much of what the two associates have been doing with the hour long customers is more social than business related and conversing about everything other than the business of AT&T. Beyond frustrating! There should be more associates working the floor, or quicker problem resolution. Customers should not have to wait hours for service. Zero star for AT&T Roseville Galleria.

Just walking into the store and seeing the workers' faces makes you want to leave. They don't want…read moreto work.

WARNING: Predatory Sales Tactics and Deceptive Practices here!…read more The salesperson in this store engaged in a classic "bait and switch" with us. We were told we were signing up for one mobile plan, but the representative rushed us through the digital signing process and secretly enrolled us in a much more expensive plan that we cannot afford! I see from the comments we are not the only ones who were defrauded with a Bait-and-Switch in this place. They did not provide us with a copy of the contract before we left. We didn't see this until the bill arrived. This was clearly a deliberate attempt to hide the fact that the plan we signed for was NOT what we were promised verbally. Management has been zero help, dismissively telling us it is our problem. It is not a mistake; it is fraud. I am currently filing a complaint with the FCC, CPUC and the Better Business Bureau, as well as a consumer protection claim with the California Attorney General. Stay far away from this location. They rely on rushing and withholding paperwork to trap you in contracts you didn't agree to.

Great experience at this Verizon. It was busy, but we were quickly checked in then taken care of…read more Kevin was very knowledgable, kind, and quick to help my mom and I upgrade to a new iPhone! He showed us the differences between models, and when my mom had difficulty seeing the screen due to her eyesight, he printed the plan documents to ensure she'd be able to see everything. He really went the extra mile with us, even showing us in clear handwriting all of the specifics and detailed numbers/ math associated with our plan. I'll definitely be coming back to this Verizon next time I need help with my phone. I can tell the team members here are genuinely friendly, kind, and professional people. Thanks guys!

I just want to say Ivy is absolutely wonderful! I got a new phone at the Apple Store and brought…read moreit to TMobile to help with set-up. My original phone is very old and I knew I would have difficulties. Ivy took the time to set it up for me and explain things along the way. It took awhile to complete all the steps and she gave us her time. I'm so glad I went in because I was right I wouldn't be able to do it on my own. All I can say is I will stick with TMobile thanks to the great customer service from Ivy!

Dude terrrible, don't go here!! You will get scammed. I went to cancel my service and found out…read moreI've been paying 2 extra IPADS !! I ended up paying for my service and bounced. 8 months later I get a bill from T-Mobile saying I owe $90 from those 2 iPads I had no idea about. Matter in fact the dudes name was Julian. Lightskin dude. Seemed like a good guy but deep down is just a guy that's trying to get into your wallet. It's insane just go take your phone to Verizon STAY OUT OF T-MOBILE IN THE GALLERIA MALL

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

My wife had lost her iPhone while we were traveling, so we went to the Douglas Blvd AT&T location…read morefor a replacement. We were served by Shaan initially but as the store customers increased Tyre also assisted. She purchased a new phone, our family plan was reviewed, specials included with the end result of having a new IPhonetotally returned to her prior phone's information by way of the Cloud. We were both impressed by the quality of service, knowledge, and courtesy extended to both of us. This proved to be a much more comfortable experience than we had anticipated, especially as our tech knowledge is minimal. Our thanks to Shaan, Tyre and AT&T Roseville.

This review is for the managers of this particular store. Two of them were hiding or doing god…read moreknows what in the back for over an hour while two of their employees had their hands full with customers. The two employees were so kind and had asked the managers to come out and help multiple times. A manager sauntered out after one employee had to leave due to working well over her scheduled shift. It's clear management here doesn't care about their staff or their customers. Avoid this store if you can. On a positive note, Brytin, the employee who helped me was so kind and patient despite the piss poor management. Promote her.

The most painless experience I've had upgrading a phone. The customer service was great. Thank you…read morefor reviving my faith in good customer service.

April 21st 2026: 20 minutes I've been waiting for Manager…read more(Roy?) to come out of hiding in the back to get me a copy of my bill.

$130 to transfer 2 lines over from Xfinity? Then I get a text message stating I only paid $60. $70…read morewent into somebody's pocket. This place (not MetroPCS itself) is very shady.

Excellent service by Paea Vahanoa & Cody! Received…read moreimpeccable service and they both assisted me with a new phone & new upgraded phone service!!!

This T Mobile store is very convenient for us, BUT rather than ever come here again we will drive…read morewe out of our way to the other corporate store. The service here is 'flat'...The employees are not unfriendly but at the same time not welcoming. They act like they are tolerating your presence. We were made uncomfortable asking any questions about T Mobile services because after each question there was an audible sigh. We just left and went to another T mobile store further away BUT had great service!

Not be snotty to customers. Be proactive to improve customer experience…read more After dealing with people at this location, easy to see why companies think their employees can be replaced by AI robots.

Amazing! They have the best prices and the service took no longer than an hour! Would recommend!read more

This is an excellent place. The people are very helpful and I was able to get my phone fixed…read more Elmira has excellent customer service. I am glad I came here and we will be back.

Mitchell is amazing. He has helped us on a number of occasions and is 100% of the reason we…read morecontinue to do business with Verizon. He is knowledgeable, professional, and engaged. He goes above and beyond to diagnose and help solve our problems. Not only willl we be back, we are recommending EVERYONE to go to this store and to ask for Mitch!

So I ordered an iphone 16 plus case online since it was onsale and only option is to pick it up in…read morestore so I chose the locker option since I know I'll passby the store after they closed. I got a notification that the order is in the locker, but when I got there, locker says no order in my mobile number, have no option but to go back the next day when the store is open. So the following day I came and tried the locker again, guess what - the locker finally opened EMPTY, meaning DO NOT TRUST their so called machines to disburse your orders and just come in to pick it up in the store when a real person can assist you. Although the guy who assisted me was very nice , still this is clearly a human error. Do better please. I have been a loyal customer for years.