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    Cricket Wireless Authorized Retailer

    1.0 (1 review)
    Open 10:00 am - 8:00 pm
    Updated 3 months ago

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    6 years ago

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    T-Mobile

    T-Mobile

    2.2
    (5 reviews)
    0.0 mi
    $
    Virtual estimates
    Shipping

    Very helpful and kind people there they help me with my new Apple Watch and my new iPhoneread more

    I went to the T-Mobile store at 4525 Rigsby Ave #102 *San Antonio, Texas 78220…read more I went to this store to buy my daughter a new phone. The sales person talked my daughter into getting a watch too. Once I got home, I noticed a text thanking me for the new phone line. I was expecting that since we bought the watch. I then received a text thanking me for two additional lines. The next morning I called the store to inquire about the extra lines. The person answering the phone said they couldn't help me unless I went to the store. I then called the T-Mobile operator number (611) to see if they could help and save me a trip to the store. I figured it was just a mistake. The gentleman on the phone was very apologetic, but he too stated I needed to go to the store to fix the problem. I then created an on-line account to see what I could figure out and actually saw the three numbers created. I called the 611 operator again, but this time I knew a bit more about the situation. It turns out; the store clerk not only added the watch phone line, but also added home internet and an iPod 710 line. And of course, I was going to have to pay for them. After speaking to the second 611 operator, I was able to cancel all three lines. I no longer want the watch that was going to be mailed to my daughter sometime next week. At this time, I am not sure I am going to stay with T-Mobile. The sales clerk intentionally added the extra lines to up his commission at my literal expense.

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    Electronics R Us

    Electronics R Us

    3.4
    (5 reviews)
    4.3 mi

    DO NOT take your merchandise to this place I took my PS5 they took all the pieces out of it then…read moretold me he couldn't fix it . You know we try to support our local businesses but when they rip you off this is why we don't support our own, Then look at you and lie to you I will never trust this person again .You know he's Stealing from us to keep his business going. I will be reporting him to BBB also

    Maaaaan if I could upload screenshots I would. Dude was cool at first even though I was warned…read more Dropped my CP off mid Feb (definitely after vday) and because I would bring other devices in and everything was cool with communication before, I never thought it would become an issue for him to call me when ready. When March came I started calling and texting and he would ever so often reply. One phone call he out of nowhere mentioned about a deposit... never had to pay one before. I asked for a price and he said he would call me back with a percentage being that he didn't know how much it would cost. Ok so let's fast forward past the unanswered text messages and me coming to the shop with the open light on, to where now I'm having to call from other number. For some reason the two number he knew of would ring one and go to vmail. I call from a different one and he called it back and... SURPRISE I want my things now. He told to come, but I knew if I did he wouldn't open. So he returned it when a family member came as of 5/7/22 , but didn't give me my cored. I called once again to see if he could have it at the door and my number still blocked. He wouldn't answer the door until somebody else came and then proceeded to TRY and ignore me. So I voiced I that i dropped my CP off with a cored, and then of course customer service manners where out the window. He bought up every excuse which didn't make sense. I've BEEN trying to track my shit because I wanted to know a price before he started. Then he told me I never gave a deposit, which I never was told how much it was. Then with the same breath, I'm blowing up his phone because he has things going on in his life. Dude, all I wanted was for you to communicate the price back then. Never neglected my property and never had an issue with any price he threw at me. I respected his art. Then to try and make it seem like I'm petty for wanting MY CORED! It's ridiculous that I want my cored, but you out here ducking and dodging to make sure and keep ppls property. I'll sell it to you though and don't let management have you looking messy on here . BBB all day my boi!

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