Sold my kid's old phone. Fair price. If you do an online buyer like Gazelle, they suck you in with…read morea high offer.

This was such an easy experience with U Cell I Buyback. I wasted so much time trying to recycle my…read moreold iPhone X at the EcoATMs typically outside Wal-Marts. Some of them didn't work or told me to come back later. After so many attempts, I saw this business nearby when I was in the area and decided to give them a try. The staff was nice and took care of selling my phone in under 20 minutes. I had brought it in with the Find My app on my new phone showing that I had removed this one from my account. The phone was wiped and unlocked from my carrier. They simply had to see my driver's license ID and write down some of my iPhone model details. The phone was generally good condition, but the screen was not working properly. I was paid in $60 and was on my way. One less thing to worry about, thanks for the great service!

Tmobile has horrible internet and thier billing practice is unacceptable. I had to get the CEO…read moreinvolved in getting my phone payback refund. My account IS CLOSED yet I get letters showing i have a $48.00 Credit but Patricia-- customer service tells it is not a refund to me???? Why keep sending paperwork to me if my account has been closed since July 2025. This is how poor thier employees are trained. I keep getting letters saying I have a credit but Patricia tells me it is a paperwork glitch.

Never going back to them again. I canceled my service and they still charged me an extra month…read moreafter because I had automatic payments set up. They also keep calling me to pay for service I never used. My friend warned me this would happen because it happened to him too. I went to several stores to resolve the issue but none of them were able to help me. They give you different information and send you to someone else or call this number, etc.

The manager needs training, took the phone to repair charging port they had it for 5 hours and said…read moreit was only needed to be cleaned, when I picked up the phone it didn't work , they had it for two more hours to change the part that I wanted them to change in the first place , now the broke the phone speaker and they said I have to wait again more hours , people if you are smart like a two year old don't go to this Store, I don't know how they have stars or stay in business bad customer servicer.

total rip off. I've took a few phones here for repair because I didn't know another place and…read moreeverytime all phones turn off frequently or restart by themselves. I took my computer there and was told my balance would be 180 and take 3-4 days. a few WEEKS later they told me of if I wanted my computer back it would be 330. I would have never agreed if I knew. never going back worse place ever. they only got reviews because they offer accessories for free

When I finally got the home Internet, it worked well but everything else about the situation went…read moredownhill so much so that I switched to TMobile. First, the actual stores know nothing about what goes on with the rest of the company, esp any specials online. And be ready to wait forever. Secondly, if you only have home internet and not cell service with them, good luck! You can't even log on. The program does not allow you in and even customer service can't find you. Doesn't matter that they have my cell number and I registered it with them. I did not want to bundle. They will keep hassling you on that too. Third, keep track of the specials they offer like a free tv or PlayStation, they say it but you don't get it so easily. The wait is a full billing cycle and again the left hand knows nothing of what the right hand does. Been on the phone numerous times for long periods trying to resolve this and get my gift. Fourth, keep all receipts! So glad I kept my UPS return of the home Internet unit, they kept emailing they would charge me $200 and I kept calling to give them my documentation. They will not give me a confirmation of my call or status, until finally, I appealed to the supervisor by phone and insisted on some sort of email confirmation that they do indeed have my unit and will not be charged.

I visited the Verizon store at The Quarry in San Antonio on November 10 to ask about my cellular…read moreconnection issues and why my service hadn't worked since receiving my iPad. The experience that followed was one of the most frustrating and unprofessional encounters I've ever had with a service provider. When I arrived, a female employee told me they couldn't assist in-store and that I would have to call Verizon support directly. I called as instructed, provided my IMEI number, and followed their directions to turn the iPad off and back on. After doing so, the passcode--which I have never changed--suddenly stopped working. Even more concerning, the iPad did not lock me out after multiple failed attempts, which is highly unusual. The phone representative then transferred me without notice. The next person asked me to repeat everything I had already explained. After clarifying that the issue began after following the previous employee's instructions, I was placed on hold and transferred again--eventually to Apple, who were also unable to resolve the issue. I went back into the Verizon store, where one male employee told me not to sign in (which felt suspicious) and kept insisting that I had somehow locked myself out of my own device. He said he would call a manager, but after 25 minutes of waiting with no updates, I had to raise my voice to get any acknowledgment. When the Lead Manager finally came over, he was dismissive, condescending, and completely unhelpful. He repeatedly insisted that it was my fault, gaslighting me by saying there was "no way" Verizon could have caused the problem. To make matters worse, the staff refused to provide the name of the Store Manager when I asked for it to file a formal complaint. This lack of transparency and accountability is unacceptable. Verizon's customer service at this location is unprofessional, dismissive, and, in my opinion, demonstrates a pattern of gaslighting--particularly toward women of certain backgrounds. Verizon is a massive corporation, but that doesn't excuse the complete disregard for customer experience or the refusal to take responsibility for their actions. This store should be reviewed and investigated for its unethical customer service practices.

Gregory was such a doll and super transparent on how much time he needed when busy. Got done super…read morequick though and hubby was happy with the results.

Great service! Look for Brandon he was kind, respectful and informative. I needed the battery in my…read morephone replaced and he had it done in no time. I will be coming back here if I have any problems with any of my devices.

***************** BEWARE************** ***Dishonest Business…read moreTransaction! *** #1) I agreed on a set price for a cell phone on trade. At the time of purchase the owner tried to add an additional $20 on top of the local sales tax rate. After we discussed the local taxes he "angrily" deducted the erroneous charges. #2 ) Was told that they would remove my memory card at time of purchase. So I "assumed" that was done. Bad IDEA! I left the store and realized that my memory card with all my family photos was in fact not transferred to the new cell. Upon my return to the store I was quickly told that my prior phone didn't have a memory card!!! Liars! Absolutely Liars! !!!! #3) Think Hard before you use these guy's! !!'

Wow. I felt like I entered into an alternate universe. I was even nicely greeted by every employee…read morein the place (approximately 8 people). This place has it all for your cellular phone needs especially if you own your own business. They sell everything related to cell phones including LED promotional signs for very affordable pricing. Most car chargers are $5. I think I'm still in shock of what I experienced.

We walked in frustrated with Verizon and the jetpack we constantly have problems with. It'd been…read morereplaced several times. The woman at the counter dealt with us very kindly and professionally, even though we had sucky attitudes...LOL She was GREAT! She managed to get us a different and better model for less than $20 out of pocket. She worked hard to solve our problem. Verizon needs more people like her...especially in technical support!

From the owner: Visit our store at San Antonio for all your latest mobile, 5G home internet, or business needs…read more For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

They are a scam. Look at price difference a month. I never even entered any info, no credit or…read morenothing. Talk about false advertising.... The US is build on corrupt business.

AT&T has requested a $1000 dollar deposit on a business phone line in March 2023, and taking me…read morethru all kinds of hoops to return it. Managers, sales reps, customer service wants me to prove that i gave a deposit after the year in question. BE AWARE OF AT&T BUSINESS PRACTICES DO NOT GIVE THEM A DEPOSIT because you won'T GET IT BACK WITHOUT TAKING THEM TO COURT. This is April of 2024 and I have not received my $1000 dollars back yet. Purchased from Selma, Texas and of course the Manager doesn't work at that location any more. So now I'm getting ran around with the phone system.