Love this location I was spending so much money on my old Internet and phone bill, but Esteban was…read moreable to help me switch over to Verizon and now I'm saving more then I thought I could

Ridiculous - to ask a simple question I have to enter my phone number and pin? Just let me talk to…read moresomeone. The designers of your website and app ought to be banished to the seventh layer of hell as well. Sitting on hold for 25 minutes now. No one in the store can pick up a phone? You sell them, do you not know how to operate them?

Great!.. at first. Then come the sneaky hidden charges and "free" services or discounts turn into…read morepromotions that ended without any notice. I gave them 2 tries to fix it, then ported out.

Worst experience ever. I have been going to the Rim location for years and never had an issue. I…read morecame in with the malfunction internet modem plus extender modem in a big bag. I was greeted with manager Roberto, I asked if we can go to the big table so I can have everything out but nope went to small table where there is no room. I brought my laptop so I can see the account better. My bag fell including my laptop, iPad as I need to update plus my things. The manager just stood there didn't even help. I asked for help with bundles and he said I can't help you with those. I was like I'm deaf and it's hard to communicate with others in another country try to adjust the bundles because few of them were gone and I'm paying only one for 27 a month and the extra fees that I don't use. I grabbed my stuff and left. He didn't even help me, not even understanding and no compassion. I'm going to try other location because it's frustrating with a third party talking on a phone with someone in another country. My internet barely work and the extender wifi doesn't connect with the internet modem anymore. I need help! Please avoid this Rim location at all costs!

Do not go to this Verizon store. We brought our 18 month old son in, and was told to mask him. Good…read moreluck getting an 18 month old to keep a mask on but okay we can try. Then in mid sentence he answered his cell phone, while putting a finger up towards me saying hold on. The gentleman Ilan, I believe that was his name, was incredibly rude. Then when asking what we were trying to accomplish he would rather tell me about how I should sell my phone pocket the difference and pay it off. I've been with Verizon for nearly 11 years and never had this experience. Instead of attempting to provide service he was more interested of getting out of my interaction. We came prepared to trade in 2 phones and 2 Apple watches to upgrade our accounts. Instead he lost the sale and our relationship with Verizon. We are now going to another provider.

I called the store yesterday and they didn't answer the phone. I came in today and was in the store…read moreto add another line, they pulled out an iPhone 11 and said they'd be able to set me up but they ended up not being able to sell it. I spent 2 hours in the store just for them to tell me they can't sell the phone. They were extremely unprofessional and slow. If you have to go to a Verizon store steer clear of this one and just go to the location a couple miles down the road

I came in around 6:30 looking to upgrade my iPhone and was assisted by Austin. Austin gave great…read morecustomer service and even stayed til after closing to make sure I had all my data transferred and that my new phone was all set and ready to go! Austin and this store get 5 stars from me and recommend him to anyone who stops by!

From the owner: San Antonio's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep San Antonio connected with top technology and expert guidance. Visit us today at 12822 W Ih 10 for the newest smartphones, tablets, and accessories.

The tech who helped with a new phone and a tablet was absolutely fantastic! If you need help at…read moreVerizon, I strongly recommend you go to the Bandera Rd. Store and work with Nicky. He was very knowledgeable, patient and helpful.

I have had Spectrum for about 10 years. In the past year it has been EXTREMELY unreliable. It…read moregoes down on average 1-2 times per week, many times for over 4 hours. They send me an email when it goes down (which I won't get because the internet is down, duh). I certainly would not buy any other products from them given this level of service.

Christian was very nice, patient, and helpful in getting me off of my parents plan and onto a new…read moreplan + trading in my iPhone 15 for an iphone 17 pro. giving 4 stars because the other sales associates were not helpful. Go see Christian!

Verizon Wireless has turned into a scam. Both locations I've been to in San Antonio scammed me. One…read moresigned me up for a second phone line, added features I specifically declined. This one set me up with a new phone and added discounts to make it look pretty. Two years later, Verizon "found two discounts" on my account that I shouldn't have and removed one without notice. Mind you, the representative who added those discounts works for Verizon. I didn't add those and wouldn't know whether they are valid or not, but I'm the one punished and he still made the sale. I didn't know I was dealing with the car dealership of cell phone providers.

I am not happy at all for the way (Verizon), as a company, for making me come back to their store…read moreTWICE for the problems I'm having with my data running slow with supposedly having unlimited. C'mon now I am a new customer who wanted to finally have a better service then my previous phone provider (t-mobile), who I wasn't happy with, now this.... Please don't let me regret it now.

Charles was at the door waiting to help; super chill, super knowledgeable and had a great attitude…read more As a business owner and active duty military would love to have employees like him !

So I called to ask about switching over from a different provider to Verizon. I was asking…read morequestions in regard to the process, pricing for adding a line for a business, as well as a tablet. The unknowledgeable and improperly trained staff member who answered the phone when I called hung up when I asked for clarification on whether or not iPads needed a service line as well. She didn't say her name when she answered. When I asked at first she said no it wasn't required, then said yes for $20 a month I would have the data, then she said it wasn't required. That left me confused and then she hung up and no one answered when I called back. Who does that!? Does corporate know their brand is being represented this way? Who trained this employee? Management can check who was working on 5/26/23 at 5:16pm then proceed to properly train her. Employees like this are the reason why businesses lose money. GO TO THE VERIZON ON 12822 W I-10 Frontage Rd INSTEAD! They are friendly & well informed.

Buyer Beware-I should have read the reviews here, on Yelp, and at BBB about Russell Cellular stores…read morebefore doing business with them. Unfortunately I didn't. I write this in hope to prevent this situation from happening to you. My experience began with Verizon sending me text messages that I could upgrade my devices for being a loyal customer for years. I went to the Verizon Wireless Russell Cellular store where I dealt with Jeremy and Paul on two separate occasions. They helped me upgrade my 4 devices and I also received a promotional Ipad for 10.00 a month. I paid Russell Cellular 200.00 for their Startup for Success service plus all the taxes on the 5 devices which came close to 600.00 before I left the store that day with activated devices. My following month's bill was exceptionally high. When I went to review the bill to see what the discrepancy was I noticed that Verizon charged me an additional 175.00 for activation. I called Verizon to inquire about this charge and explained that I already paid Russell Cellular 200.00 for their Startup to Success service. Verizon Corporate informed me that their charge to activate new phones on the Verizon Network is 35.00 per device and the 40.00 per device charge by the Russell Cellular store was the store's own charge which did not include Verizon's activation fee. Verizon Corporate told me that I needed to contact the store to discuss the situation and they would follow up with me. Upon contacting Jeremy it was THEN that Jeremy explained to me that their 200.00 charge was for 'handling the 5 devices' and did NOT include activation. Prior to upgrading the devices Jeremy had written down and explained all the charges on a Verizon worksheet. NEVER did he explain nor write down that their Start Up for Success service was strictly a 'handling device charge'. I took the written down information home to review and discuss with my husband. I contacted Jeremy to set up an appt. to upgrade our devices. He was unavailable but set up an appt, with Paul, the store manager. Paul went over all of the information again while upgrading the devices. He also did NOT inform me that their Start Up For Success service was strictly a 'handling device charge'. So when I received my Verizon bill that had an additional 175.00 charge for activating 5 devices, I was confused which led me to call Verizon and now post this review. Jeremy does not feel as what he and Paul did was deceptive in the least. On two separate occasions, they did NOT inform me when getting devices through them that their Start Up For Success service did NOT include the Verizon activation and that I would see a separate 175.00 activation charge the following month. I consider this a gross misrepresentation of fees in the least or at worst a deceptive trade practice. Verizon Corporate followed up with me the following day. They were very apologetic and explained to me that this is a common complaint about the Russell Cellular stores. While they are an authorized Verizon dealer, they are separately owned and operated under Russell Cellular. Verizon Corporate righted all Russell Cellular's wrongs for me. Do not make the mistake I did and do business with Russell Cellular who is strictly an 'authorized dealer' for Verizon and not part of Verizon Corporate. Their explanations are vague and their charges are deceptive. Research and find a Verizon Corporate store in your area or work with Verizon Corporate over the phone or online. They are upfront, honest, and care about their customers.