Teague was very helpful and his customer service was outstanding. I really appreciated all of his assistance and will be back in the future. read more

AT&T Store - Apple Watch Ultra 2 49mm! - Mobile Phones Near Me - San Antonio, Texas

Yet another reason to hate AT&T mobile service. A while back (around early 2025) I switched my phones to AT&T - BIG MISTAKE! Today, I went into the same store - from which I purchased new iPhones, cases, and screen protectors - fully expecting them to honor the LIFETIME warranty on the cases and screen protectors. THEY DIDN'T! Speaking to David - the Store Manager, he informed me AT&T had "changed their policy" wherein they no longer carried the product and honored neither the screen protectors nor the case, THEY HAD SOLD ME! (Verizon would have done it!). I was flabbergasted. I tried very hard to stay composed but in the end, I walked out without any services provided. JUST ANOTHER EXAMPLE OF GETTING SCREWED BY AT&T. read more

What a horrible experience. I went in to get an upgrade and was asked to zero out my bill balance first so I did. Then they asked me to pay off my phone which I did. Then they said they could not upgrade my phone not due to condition because the system was not allowing them. The lil Hispanic lady and the manager with a mustache he is in love with kept repeating this without actually answering my question of why? They had just 20 mins and $500 ago had said I could. I walked out and then decided to come back an hour later. Dude with a French last name handed me a phone within 5 mins. Promote him and fire the worthless associates. Don't go there read more

My daughter needed a new phone, so we visited AT&T on Potranco Road. The customer service was amazing! He took the time to explain everything to us. Thank you, Teague! read more

All very knowledgeable staff friendly and professional very helpful in my time of need. God bless you guys. John and manger were my initial assistants in getting me squared away. read more

We were very happy with the service we received here last week. We immediately received a friendly greeting upon entering and a young gentleman helped us find exactly what we needed. He told us about the promo- buy two get one item free. We found the perfect case for my phone, he recommended a good screen protector and applied it, and we found a great charging station. Can't beat the promo deal with my hubby's work discount! Wish I knew the employee's name, but thanks again for great service! read more

Teague was so helpful and fast ! I had to bring my 3 year old son and he was so understanding and patient.

Friendly, funny, informative, and kind. They had every model and color way of the devices I was interested in, and helped me understand the differences I was concerned about so as to quickly (I'm not kidding, it took me five minutes) narrow down what I wanted. Marisela is the one that helped me and she was the best representative I've ever had for any tech purchase (and I pride myself in staying informed) because of her ability to educate me about things I didn't even know (but in a super kind way). I had a bad experience with another store in the Alamo Ranch area a couple years ago that almost made me want to switch carriers, and this crew (specifically Marisela!!!) had the opposite effect. read more

The customer service is amazing, but it is quite cold in the store. Other than that they got the job done and I got my new phone.

BEWARE! All smiles and promises when making the sale. This was our experience. My wife's trade in iPhone 8 has some screen cracks and the sales person says, "No problem, we can get you $350 on the trade in". I couldn't believe it so I brought it up several times. Incredulous with the salesman's suggestion that we'd get full trade in value I brought up the screen at least 3 times. I take the phone in to turn it in for trade-in, but now that they have their sale they tell me that I'll probably only get a minimum value trade in. How slimy, how greasy! The guy taking my trade in (different person) even had the audacity to insinuate that the phone was more damaged than when we brought it in 9 days ago. WHAT? sitting on the dresser?!? The assistant sales person, who was there during the purchase (and review of the phone) says nothing. If this AT&T store says you'll get full trade in value and that you can drop the phone off in 14 days (and the phone isn't perfect), take a picture of the new phone and old phone on the contract with the date showing! They want the sale and in our case, our experience, that is all that matters to them. I am so angry, have been an AT&T customer for so long! If it turns out that we get our trade-in value I will change this review. I will not change my opinion on my treatment today, nor my suggestion that you cover yourself with proof (the picture I suggested) when they promise you the moon on your trade in. read more

My family and I went ahead and swapped carriers at this location and it surprisingly went extremely smoothly. We were scared that our photos wouldn't get saved when we upgraded, or that they would add a bunch of things that we didn't need but it went well. read more

I've been to this store twice and NEVER will I return. The first time I went was in September when I bought my daughters phone. Within a few days we noticed the battery would drain very quickly without being used, ie playing on apps. When I went to the store the kid there was persistent that it was me keeping the apps "open." When I told him I knew it wasn't that he made it seem like it was all my fault for the battery dying even though the phone was purchased two days prior. This evening I went in again to upgrade my phone and the guy was completely rude. He said they were out of stock and it would take a week to get the phone I wanted "anywhere in San Antonio." Which I understand, but the way he went about it and then just dismissed me and kept playing on his phone or computer, whatever it was, either way that's not how you treat paying costumers. Both of my experiences here have been bad and I will not return. read more

Go to a att store that has adults working there. These teenagers were not helpful with customer service.

Horrible just horrible! ROSEANN is completely incompetent, unprofessional and poorly educated in the world of AT&T. Went in today to purchase a new SIM card after being TOLD to do so by AT&T customer service because my current SIM is a 3g one and incompatible with the network after the 3g shutdown that happened today so I could not call or text. I just needed an upgraded SIM card because mine was 9 years old and they would wait for me to purchase it so i wouldn't have to wait another 30 minutes on hold. Seems simple enough but I was wrong!!!!. This employee refused to sell me a SIM card flat out. Then went on to say its "protocol" that she needs to know my number first. So I give it to her, she logs in to my account and then tells me there's not an option to sell me a SIM card on the tablet. I tell her again all I need is a SIM card she doesnt have to be in my account for that she literally just needs to scan the product and I pay for it because I have AT&T rep will take it from there. She then responds by saying, there's a protocol I can't sell you a SIM card. After trying multiple times to explain to her what's going unsuccesfully because she keeps cutting me off. She proceeds to insult me by basically calling me an idiot and telling me I dont know how this works. Went even further by asking if I have ever worked for AT&T with sarcasm. At this point im upset and tell her, I'm not an idiot, I have had AT&T service for 15 years, I have 10 lines, and I have worked for AT&T in the past. I then tell her again, I have AT&T on the line, all she has to do is sell me a SIM card and they will do the rest. She then says I'm BEING RUDE and she has the right to refuse service to anyone and is REFUSING to help me and I can go down the street to another AT&T. So I drive to 1604 and potranco go in to that AT&T, ask for a SIM and guess what they sell it to me without even asking me my number. Go figure, in than 5 minutes my sim is updated with the representative on the line and my phone works again. The rep on the line kept apologizing for Roseann's behavior and attitude stating she should have called someone for help if she didnt know how to sell a SIM card instead of behaving that way or at least accepted to speak with the representative. What was supposed to be a quick 15 minute trip turned into an hour and half headache. Save yourself some time and go to another store because she has no idea what shes doing and she very unprofessional with a know it all attitude. read more