I have been a loyal Verizon customer for over 20 years. I love when it's time for a new phone but I…read morehave a hard time getting excited about transferring everything from one phone to another. I had nothing to worry about because although I had trouble at home, transferring everything from one phone to the other, the customer service technicians at the store diligently worked with me to ensure that the transition was flawless and everything made it from one phone to the other. In addition to that, I had to upgrade my watch as well and once again they patiently assisted me in getting all of my new technology up and going. They're great and kind and take their time with their customers to ensure that all of their needs are met before they leave. I highly recommend this particular Verizon location.

It's wild they are charging for SIM cards these days. In store staff is often helpful and customer…read moreservice seems to have gotten better. Network issues can be challenging at times

Love this location I was spending so much money on my old Internet and phone bill, but Esteban was…read moreable to help me switch over to Verizon and now I'm saving more then I thought I could

Ridiculous - to ask a simple question I have to enter my phone number and pin? Just let me talk to…read moresomeone. The designers of your website and app ought to be banished to the seventh layer of hell as well. Sitting on hold for 25 minutes now. No one in the store can pick up a phone? You sell them, do you not know how to operate them?

Worst experience ever. I have been going to the Rim location for years and never had an issue. I…read morecame in with the malfunction internet modem plus extender modem in a big bag. I was greeted with manager Roberto, I asked if we can go to the big table so I can have everything out but nope went to small table where there is no room. I brought my laptop so I can see the account better. My bag fell including my laptop, iPad as I need to update plus my things. The manager just stood there didn't even help. I asked for help with bundles and he said I can't help you with those. I was like I'm deaf and it's hard to communicate with others in another country try to adjust the bundles because few of them were gone and I'm paying only one for 27 a month and the extra fees that I don't use. I grabbed my stuff and left. He didn't even help me, not even understanding and no compassion. I'm going to try other location because it's frustrating with a third party talking on a phone with someone in another country. My internet barely work and the extender wifi doesn't connect with the internet modem anymore. I need help! Please avoid this Rim location at all costs!

Great!.. at first. Then come the sneaky hidden charges and "free" services or discounts turn into…read morepromotions that ended without any notice. I gave them 2 tries to fix it, then ported out.

Do not go to this Verizon store. We brought our 18 month old son in, and was told to mask him. Good…read moreluck getting an 18 month old to keep a mask on but okay we can try. Then in mid sentence he answered his cell phone, while putting a finger up towards me saying hold on. The gentleman Ilan, I believe that was his name, was incredibly rude. Then when asking what we were trying to accomplish he would rather tell me about how I should sell my phone pocket the difference and pay it off. I've been with Verizon for nearly 11 years and never had this experience. Instead of attempting to provide service he was more interested of getting out of my interaction. We came prepared to trade in 2 phones and 2 Apple watches to upgrade our accounts. Instead he lost the sale and our relationship with Verizon. We are now going to another provider.

I called the store yesterday and they didn't answer the phone. I came in today and was in the store…read moreto add another line, they pulled out an iPhone 11 and said they'd be able to set me up but they ended up not being able to sell it. I spent 2 hours in the store just for them to tell me they can't sell the phone. They were extremely unprofessional and slow. If you have to go to a Verizon store steer clear of this one and just go to the location a couple miles down the road

I came in around 6:30 looking to upgrade my iPhone and was assisted by Austin. Austin gave great…read morecustomer service and even stayed til after closing to make sure I had all my data transferred and that my new phone was all set and ready to go! Austin and this store get 5 stars from me and recommend him to anyone who stops by!

From the owner: San Antonio's go-to Verizon store for the latest devices, including iPhone 17 Pro Max, Google Pixel…read more10 Pro XL, and Samsung Galaxy S26 Ultra. We offer personalized service, device upgrades, and trade-in options on America's most reliable network. Our mission is to keep San Antonio connected with top technology and expert guidance. Visit us today at 12822 W Ih 10 for the newest smartphones, tablets, and accessories.

The tech who helped with a new phone and a tablet was absolutely fantastic! If you need help at…read moreVerizon, I strongly recommend you go to the Bandera Rd. Store and work with Nicky. He was very knowledgeable, patient and helpful.

I have had Spectrum for about 10 years. In the past year it has been EXTREMELY unreliable. It…read moregoes down on average 1-2 times per week, many times for over 4 hours. They send me an email when it goes down (which I won't get because the internet is down, duh). I certainly would not buy any other products from them given this level of service.

Christian was very nice, patient, and helpful in getting me off of my parents plan and onto a new…read moreplan + trading in my iPhone 15 for an iphone 17 pro. giving 4 stars because the other sales associates were not helpful. Go see Christian!

Verizon Wireless has turned into a scam. Both locations I've been to in San Antonio scammed me. One…read moresigned me up for a second phone line, added features I specifically declined. This one set me up with a new phone and added discounts to make it look pretty. Two years later, Verizon "found two discounts" on my account that I shouldn't have and removed one without notice. Mind you, the representative who added those discounts works for Verizon. I didn't add those and wouldn't know whether they are valid or not, but I'm the one punished and he still made the sale. I didn't know I was dealing with the car dealership of cell phone providers.

I am not happy at all for the way (Verizon), as a company, for making me come back to their store…read moreTWICE for the problems I'm having with my data running slow with supposedly having unlimited. C'mon now I am a new customer who wanted to finally have a better service then my previous phone provider (t-mobile), who I wasn't happy with, now this.... Please don't let me regret it now.

Charles was at the door waiting to help; super chill, super knowledgeable and had a great attitude…read more As a business owner and active duty military would love to have employees like him !

A most amazing experience…read more What a wonderful experience to finally own a Verizon cell phone service. What a better place to have a joyful experience with top notch service than this premium store. Val took care of my need to replace my old phone with professionalism, expertise, and utter care and kindness. She made sure I had the best value for my buck. I will never forget Val's hospitality as she gave me peace of mind in the midst of my stress over having to change a phone not to mention her utter patience in meticulously transferring over all my data from one phone to the other which easily took a couple of hours because I had too much info and apps on my old phone. Val also made sure I had the best screen protection by offering me a sturdy case with lifetime warranty as well as installed for me a guaranteed First-Defense nano-glass screen protector. I cannot have enough praises for Val and this Verizon store. I am honored to give this store its first Yelp review. I encourage all whose hearts have been happily touched by this amazing store to give their 5-star review as well. And if you have an almost perfect score on Google+ as well, this Verizon store must really be beyond just a good store -- it is the best one thus far by my books as a cell phone store and service. This Verizon outlet truly defines what a full service store is. Kudos!

So I called to ask about switching over from a different provider to Verizon. I was asking…read morequestions in regard to the process, pricing for adding a line for a business, as well as a tablet. The unknowledgeable and improperly trained staff member who answered the phone when I called hung up when I asked for clarification on whether or not iPads needed a service line as well. She didn't say her name when she answered. When I asked at first she said no it wasn't required, then said yes for $20 a month I would have the data, then she said it wasn't required. That left me confused and then she hung up and no one answered when I called back. Who does that!? Does corporate know their brand is being represented this way? Who trained this employee? Management can check who was working on 5/26/23 at 5:16pm then proceed to properly train her. Employees like this are the reason why businesses lose money. GO TO THE VERIZON ON 12822 W I-10 Frontage Rd INSTEAD! They are friendly & well informed.

I walked into the store and everybody's got their little iPads in their hands and they gave the…read moreshittiest service I've ever dealt with. Verizon has a 611 number and they had sent me an email on that number about my veterans discount and then when I go to the store, the guy told me that was a scam email which was bullshit. All they gave me in the store was excuses no solution just excuses. The first thing they need to do is get rid of all their fucking iPad and get back to customer service I've been with Verizon over 20 years and when I had to deal with the store like this in the shitty service, I was just soon go to cricket. The Verizon store off of 35 by Lowe's is so much better like I said all they gave were excuses no solutions and a guy had no idea what he was talking about.

Eduardo was incredible today, fixed all my issues (at least with my phone) and was patient through…read moremy frustrations. I had issues with my insurance claim and left very satisfied. Tell him to hit me with a text - girl who came in hot