Shay the AT&T representative at the store on Victory Dr, was absolutely the best today when I went…read moreto upgrade. She was courteous and knowledgeable as well as very timely. I did not have to wait and she was very pleasant. I look forward to working with her again very soon for my Apple Watch purchase. AT&T is very lucky to have such a great addition to their company.

My wife & I recently visited the ATT store at 314 Mall BLVD in Savannah, GA 31406. I want to thank…read morethe employee that helped us, Mr. Charles S. I was trading in a phone and she was getting a new screen protector put on her phone. Charles is the person you hope to get. He has helped us before. He is competent, and totally professional. A real pleasure to be with as he solves all of your phone issues. I don't owe him money & he is not related. He is just damn good. ATT is lucky to have him, he makes them better. I was actually thinking of switching to Verizon. Would never do that now after meeting Mr. Charles S. Thanks for all of your help! The only reason I am giving this review 5 stars is because I can't give 6. Jerrald F.

Every time I go in this place for help, the final cost is usually much lower than I anticipated…read more One time my phone wouldn't charge I thought The charging port would have to be replaced. It was only full of lint and they were honest about it and charged me a modest fee. Last time I needed help resetting some old phones he taught me how to do it and didn't even charge me. I will always go to one stop. For all my phone needs.

I went in to get my screen protector put on my iPad. The service was excellent and very fast. I…read morehighly recommend them for all your needs.

I had an absolutely incredible experience!…read more The other day I was rollerblading when I fell HARD and ended up messing up my phone screen real bad. I looked for phone repair shops online and this place had exceptional ratings. Can confirm--if you have trouble with the screen of your phone, then this IS the place to be. The service here is actually that good! The lady at the counter, Mrs. Shelby, was upfront with the process, the cost, and the duration of time it would take to get my phone repaired which, for me, was a little over an hour. If you're having trouble with your phone, iPad, or console, I totally recommend dropping by and giving this place a chance!

I bought my IPad here for a repair. I was given the price of the repair, which I signed for. I…read moreneeded a screen replacement, but, otherwise the iPad was working fine. I received a phone call stating my iPads home button was replaced, incurring an additional cost. The issue is not first speaking with the customer, prior to moving on with additional repairs. Also, it was working perfectly fine when I dropped my iPad off. The owner called and was very rude and condescending while I was trying to explain this. He was unprofessional and argumentative. He also stated that he placed A BLACK BUTTON ON MY WHITE IPAD. Completely botched and careless. I will not be back nor recommend their services.

PLEASE GIVE YOUR SIGN HOLDER A RAISE. He literally made my day. Very rare to find someone who…read moreactually enjoys their job and you can see it all over his face. Would visit just because of the sign holder.

Poor offshore Customer support if you Get a rate increase do not talk to them!…read more So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

I've been with T-Mobile for over 2 decades, and customer service on the phone as well as in store…read morewas pretty solid, very good in my opinion Until recently? You must improve on who you put in management to run and communicate with the customers. The T-Mobile store on White Bluff and Abacorn in Savannah. The manager I'm not sure of her name , but I was told it could have been a Ms. Sloan , if that's the case she's was very rude and viciously nasty, I'm sure this is not the first time she received a complaint. We had run ins before I came back after 3 months back to Tmobile recently. The manager lack there of being professional by telling me the customer that I must you've been here a lot. I took offense to that statement she made, and told that was very unprofessional by her her assistant manager, prior customer sales support me 2 phones and needed some answers on problems I incurred. That's not the worse, that same manager on Thursday June 4 saw me come in the store and I waited my turn to be looked over on purpose by her, when I made a statement saying excuse me, I was here before them , and she went on to make a loud outburst about me not supposed to be there, unbeknowed to me, I say why, and she said because she is the manager and she said so. Shortly after in front of approximately 20 people witnessed that including children, she totally devasted me, out of no where she CALLED ME, A SEX PREDATOR, demoralizing me in front of the customers and said she was gonna call the police on me and I told her to call them. But shortly after I left to go to the Victory Dr store, because I did not want and problems. The Victory store made me feel welcomed and took care of my small service sitation, by just putting a new sim card in my phone. THAT WAS A HORRIBLE EXPERIENCE FOR ME, at the 7918 Abercorn St store!!

The store was amazing. I absolutely loved my experience. The representatives were very attentive…read moreand very sweet.

Terrible service. Had to wait 5 mins for the employees to finish their conversation when I got…read moreinside. Then another 5 minutes for him to get "logged in." Meanwhile he continues conversation with fellow staff. Completely disregarding me. Terrible service.

Worst customer service I've ever experienced in buying a new phone!…read moreEvery time I've replaced a phone the store (staff) where I've purchased,goes over the new phone with me and sets it up, etc. Until this sale. The sales person stated, after I indicated I didn't feel confident in setting it up, that when I got home I could follow directions and set it up myself. She tossed it into a bag and that was that. I ended up going to the other ATT store on Mall Blvd for help. Once there, Christina completely set my phone up, taking the SIM card from my old phone and putting it in the new, etc. No way I would known to do that! Plus I bought phone accessories from her while there...too bad the Victory store didn't even suggest products. Zero sales competence. How they are still open is baffling.

Khaled is a master at repair. I went down the road to another place and the guy was a super meanie…read morebut Khaled is trying to fix the blown speaker now. If Khaled can't fix it nobody can.