Needed help on what to do about my phone... and Roy (RJ) quickly got it all fixed, and in working…read moreorder for me. He turned a stressful day into a stress free encounter. Thanks RJ.

I hate leaving reviews, but the customer service was absolutely non-existent! I had to ask…read more(Johnathan) his name after he ignored us for 30 minute. I get he was waiting on some information for another customer, but he obviously ignored us the entire time we were in the store. We even left for 20 min to run and errand, then came back. Another 15 mins goes by and he still doesn't say anything to us. I was trying to give the store business!!

This is a retail store that focuses on upselling customers. The technical skills of the staff are…read morevirtually nonexistent. Case in point: I brought in an unlocked flip phone with an eSIM and was seeking to transfer her pre-existing AT&T service to the flip phone. I was told to wait a few months and to come back when that type phone was in stock. Wrong answer. I went in a second time and was told that the phone was not compatible with AT&T and to bring in a phone that is compatible. Upon researching further, the phone recommendations of that staff person were incorrect. Knowing that the phone in was indeed compatible with AT&T, I went in a third time and stood my ground. Finally, the staff person admitted that yes, service can be transferred to the flip phone, but he didn't know how to do it. He recommended that I go to the AT&T store in Middletown. Sure enough, I went, and got service activated on the phone with no problem. Although everyone was "nice" that does not make up for the ignorance and bald faced lying that took place over 3 visits. Shame on you AT&T for staffing your corporate stores with poorly trained people who only know how to sell.

A few days ago, I came in for a new iPhone 16 and was helped by an employee that goes by Smurf. He…read morewas the most helpful, knowledgeable, and respectful employee I've ever had the privilege of interacting with. I never leave reviews, but this Smurf guy was so helpful I just had to share my experience. The day after I bought my phone, my camera lens protector broke, and when I came in for a replacement, he was extremely helpful and had me in and out of the store in no time. Any time I visit again, I'm gonna be sitting and waiting for him to finish with other customers so I can get his services again. Thanks Smurf!

Don't.even have to say anything about the actual repair lol everyone said it's unfixable unless…read moreit's Apple but they charge double what I paid. They use actual Apple parts (you can actually check this in settings) so with them being on apples time I wouldn't spam them for updates even though I kind of did. Elite customer service too, I called them because I thoughtt I had to pay a little extra to fix my horribly fried charger outlet for like a year and a guy I didn't even interact with told me not to worry about it. Im listing all the good stuff but it's getting too long lmao if ur in Kentucky especially Louisville and not willing to go to other states to get anything fixed just go to these guys and don't overthink it. Travis is the man too try getting him!

The owner of the store Jeff kindly reached out to me after my review and offered to bring my PS5…read moreback in so they can further look at it. Now I told him no simply bc I had already bought a whole new system just to get the headache over with. Even after hearing that he still wanted me to bring the system back in so they can look at it and even offered to buy it off me if they could restore it. Sure enough after a day and a half the owner Jeff calls me telling me it's fixed. I really appreciated Jeff reaching out to me he told me without my first review that I left he would've never known about my situation which I thought was very transparent. Communication is key. Thank you

I got a new phone (Samsung Galaxy S25 FE). I am elderly and technologically challenged and needed…read moresomeone to set it up and activate it. Found Cellphone Doctor on google and called. Explained what I needed and was to to come on over! The owner did the job in 30-40 minutes and charge me a very reasonable price. Very pleased.

My IPhone 11 battery was degraded to the point that it would not a charge over 6 hours. I called…read morethe Cellphone Doctor and was able to drop off my phone for service immediately, and picked up in an hour or so. It works fine now, holds a charge and for a good price. I'm very happy with the service and professional help I received!

Everything! Stopped by because my iPad wouldn't charge. My husband took it inside, the guy checked…read moreit out, said it was fine, and try a different charger. I bought a new charger cord and it has been perfect since. Great company, great staff, I highly recommend.

Communication was excellent as well as repair. Finished in…read moretimely manner as stated by the technician. Also contacted other businesses which had to order the appropriate part, CPR had it available on hand which was really beneficial!

About a year and a half ago they replaced my touch screen. It stopped working again. Went in today…read more(3/23/26) They assessed the problem and replaced the screen - 100% covered by the lifetime warranty. I paid $10 deductible on the screen protector. Whole thing took less than an hour. I 100% recommend this business. Matt was the technician that helped me.

I took my phone to get fixed for the top speaker and charger port, after he said the charger port…read morewasn't broke and was completely fine (it wasn't) and I tested the top speaker and it didn't work at all, when I was testing it everything else worked fine and he said that it would probably be a board connecting issue and I said that that's fine he put the old speaker back in and after that about halfway down the road I realized that my phone doesn't even try to connect to cellular data, the bottom speakers that didn't even need fixed don't work at all, my phone randomly restarts every couple of minutes and now my phone doesn't even charge one bit, don't come here unless your planning to buy a new phone!! I wish I could give it 0 stars

Very quick repair of iPhone 11 screen (under 10 minutes). Phone looks good as new! And price was…read morevery reasonable.

Okay pricing. But wouldn't say the owner is kind, maybe he was having bad day. Happens to the best…read moreof us.

Great place to get your phone fixed. I really rough with my phone. I've used them 4 x to fix my…read morescreen. Service was a great. Their pricing is great. And my phones extremely fast. I couldn't recommend them more!

Had a great experience at iFix at Hurstbourne. My iPhone screen was badly cracked and they were…read moreable to replace it much faster than I expected. Staff was friendly, explained everything clearly, and the pricing was fair. The phone looks and works like new again. Definitely recommend if you need your phone fixed in Louisville.

Was supposed to get curbside...after waiting awhile... had to go in to find out the system wasn't…read moreworking. Maybe someone should have come out and told those of us who were waiting for curbside? Shout out to the person who was able to finally help me after MUCH rigamarole.

Was sold 2 laptops (exact same) under the premise they would go on sale soon and we would be…read moreeligible for price match. Each time we see *the same* laptop (product is the same - - we click on the "buy again" link from our receipt in the app), the sku # is not the same, so they do not honor the price match. When I called Best Buy to complain about the fact that their site literally takes me to a product with a different sky # when I click on "Buy Again" - i got a "oh - you can't click on that, it doesn't work". This is massively misleading and appears to be done with intent. The product itself is great, but the premise under which we made the purpose feels like a complete scam.